1 to 25 of 30 SLA Jobs in the East of England

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

incidents and customer requests from initial receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly defined ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards.This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery. Provide ownership for incident ...

ensure increases in first-time fix rate Client Relationship Management: Maintain client/service documentation, liaise with the executive management team, and report on SLA/KPI statistics Performance Reviews and Feedback: Conduct effective performance reviews, provide feedback, and approve team-only service expenses and overtime Organise Rotas and Attendance ...

Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

policies, processes and procedures Performing miscellaneous job-related duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritizing and managing several open cases and mini projects at one time Keep up to date ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

change control, testing, and rollback planning) Maintain comprehensive documentation and audit evidence, including root cause analysis and validation Produce regular reporting on vulnerability trends, SLA performance, and residual risk Deliver remediation at scale using DevOps practices and Infrastructure as Code (Terraform) Continuously improve vulnerability management processes and security baselines Environment ...

Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential. The Ideal Candidate Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting ...

governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability, and disaster recovery strategies Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified ...

Security, and Ivanti Proven infrastructure engineering experience in enterprise environments Team leadership and project delivery experience (e.g. PRINCE2, PMI) Strong troubleshooting, fault diagnosis, and SLA-driven support experience Experience working within structured governance frameworks Desirable MCSE (or equivalent) and additional technical certifications ITIL Foundation Experience in customer-facing environments Strong ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

from outsourced to in-house IT services Managing day-to-day IT operations across systems, infrastructure, and cloud platforms Overseeing suppliers and ensuring strong SLA performance Delivering IT projects, upgrades, and system improvements Strengthening cyber security, compliance, and governance Supporting users and driving a customer-focused IT service What ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

their business growth strategy, before negotiating and agreeing a Search & Staffing Partnership under our EDGE or CATALYST solutions. By offering hiring process analysis, agreeing SLA’s and assisting with employer branding techniques as part EDGE or CATALYST; we embed ourselves within our Partners, working alongside hiring teams & TA departments ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key dep... LFWQ1_UKTJ ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

Job Location: Woolpit Additional Location Information: Salary: From £37,704 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

cloud services Ensure performance and availability of business-critical systems Manage incidents, service requests, and system documentation Maintain asset registers and licensing records Supplier & SLA Management Act as the primary contact for external IT providers Monitor SLA performance and manage service delivery Support supplier relationships and contract oversight Escalate ...

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with … ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues ...

resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team … Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure ...