1 to 25 of 56 SLA Jobs in the East of England

on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse More ❯

effectiveness of the system and IT support function Management and Ownership of internally escalated support tickets within SysAid to 2nd line support, Infrastructure and external referrals. Working within given SLA's maintaining a good quality of service across the group. Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands-on' problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. Hands-on problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

from the UK, India, and South Africa locations. What youll do Manage customers security p atch ing and s oftware d eployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

users when appropriate to do so with computer skills and information security expertise. Lead, mentor, and develop a team of Support Analysts. Monitor and manage ticket queues to ensure SLA compliance and workload balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

ongoing maintenance of the workshop Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Other stuff we're potentially looking for: Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting IT hardware More ❯

Reliability: SLO attainment (%), incident rate and severity mix, mean time to detect (MTTD). Quality: Escaped defects, defect density, automated test coverage, flaky test rate. Security/Compliance: Vulnerability SLA adherence, audit/control pass rate. Delivery & Product: Roadmap predictability, value throughput (e.g., OKR progress), time-to-market. Classification : Confidential People & Culture: eNPS, attrition of regrettable talent, internal mobility, DEI More ❯

list is: Leading an IT support function, whilst being hands-on MS Active Directory, Office 356, InTune Networking (setup and configuration) Reporting IT performance (e.g. open/closed tickets, SLA’s and response/resolution time) A strong track record of relationship management both with internal and external stakeholders. Flexible approach to work, will take calls during weekend to resolve More ❯

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯