101 to 102 of 102 SLA Jobs in the East of England

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...