26 to 30 of 30 SLA Jobs in the East of England

Ensure contractual commitments are fully executed Act as key interface between customer and internal teams Own post-go-live operational performance Lead KPI and SLA reviews Monitor operational performance and customer outcomes Drive adoption and value realisation Build long-term customer relationships, support long-term partnership development with key customer … Metrics) Project Delivery Excellence (On-Time, On-Quality, On-Budget) Revenue Realisation and Cash Collection Performance Customer Satisfaction and Account Health Operational KPI and SLA Performance Contract Execution Accuracy and Value Realisation Risk Identification, Escalation Resolution, and Governance Effectiveness Continuous Improvement and Operational Excellence Requirements Proven experience in project delivery ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

excellent support. You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s are met. · Receiving customer requests/tickets and raising cases · Providing regular updates to external customers on the progress of faults · Prioritising each fault … meet SLA’s including resource management · Meeting customer’s SLA’s within the contracted timescales · Controlling and directing field engineers and spares deliveries · Tasking and tracking the work of our Technical Support Services team · Ensuring all Planned Preventative Maintenance is complete · Providing ad hoc reports as required to senior colleagues ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...