26 to 50 of 57 SLA Jobs in the East of England

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯

skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. This is an umbrella contract, the role is Inside IR35 More ❯

Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯

than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models More ❯

of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting More ❯

is data input, all on spreadsheets, so input is manual, attention to detail is key here. Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of I. T componentry. Accuracy and attention to detail. Candidates must be willing to go through SC Clearance How to Apply: If you're interested More ❯

requests from clients promptly and accurately • Ensure client reporting aligns with Statement of Work (SoW) requirements • Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes • Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications • Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client More ❯

in the Job: Security processes such as password resets, multi factor auth, anti virus configuration. Interpret technical docs like network diagrams, technical specs all found on Sharepoint. Support with SLA's via the ticketing system - OTS (In house ticketing system). Everything will be documents via the ticketing system also. Support will be given over the phone, through email, teams More ❯

Key Responsibilities Provide effective 1st and 2nd line IT support for both hardware and software issues. Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets. Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.). Oversee user endpoint devices, including installation More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

flexible approach to work, the ability to work in a fast-paced environment, perform against personal performance targets (PPT), prioritise workloads against demand to meet our Service Level Agreements (SLA) with our customers and have excellent communication skills. 37.5 Hours per week Competitive salary Main Responsibilities Checking devices against repair order details ie model, build, serial number and asset number More ❯

smooth workflow and meet targets. Perform boxing and unboxing of IT equipment as part of the configuration process. Support pallet movement and work planning activities. Work efficiently to meet SLA targets and productivity goals. About You Strong written and verbal communication skills. Background in IT or technical support. Essential: Data input experience and high attention to detail. Flexible and able More ❯

smooth workflow and meet targets. Perform boxing and unboxing of IT equipment as part of the configuration process. Support pallet movement and work planning activities. Work efficiently to meet SLA targets and productivity goals. About You Strong written and verbal communication skills. Background in IT or technical support. Essential: Data input experience and high attention to detail. Flexible and able More ❯

ensuring consistent tracking of milestones, risks, actions and deliverables.2) Reporting & Analytics: Create and manage dashboards and status reports using tools like KeyedIn, Power BI and Excel. Provide insights through SLA/KPI tracking and variance analysis.3) Resource Management: Coordinate on-boarding/off-boarding and maintain resource allocation schedules.4) Quality Management: Provide guidance and support to project managers and teams More ❯

IT Technician Large Academy Job details Salary: Grade E - £26,196 - £27,255 Reporting to: Senior IT Technician Location: Ipswich Main purpose I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking More ❯

Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading … the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs Monitor and manage SLA performance and drive team to improve efficiency Be a key senior escalation contact for clients for any problems If you could be interested in finding out more about the role as a More ❯

Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading … the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs Monitor and manage SLA performance and drive team to improve efficiency Be a key senior escalation contact for clients for any problems If you could be interested in finding out more about the role as a More ❯

We are seeking an IT Support Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will More ❯

We are seeking an IT Support Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will More ❯

of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯