26 to 29 of 29 SLA Jobs in the East of England

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

install applications and reset passwords for enterprise applications Key incidents between client and partner ticketing systems; coordinate end-to-end printer incident closure within SLA Escalate unresolved calls to relevant application and infrastructure support teams, and act as an escalation point for difficult or controversial tickets Monitor and meet ticket … SLA targets; follow up and close aged tickets Apply temporary and permanent fixes to eliminate recurring issues; proactively assist customers to reduce problem recurrence Create knowledge articles on common issues and identify process improvement opportunities Monitor infrastructure alerts and respond accordingly Act as backup for other functional teams ...