1 to 25 of 38 2nd Line Support Analyst Jobs in England

2nd line Support Analyst (PR/521709) City of London, England Salary: GBP45000 - GBP65000 per annum Position: 2nd line support analyst/Customer Support Analyst This is a new and exclusive opportunity … for a 2nd line support analyst/Customer Support Analyst to join a thriving financial technology business as they grow their brokerage clearing trading team. Title: 2nd line support analyst/Customer … week in the office Shortlisting: Closing the role on 10th January to shortlist for 1st stage interviews This role is ideal for a junior 2nd line support analyst/Customer Support Analyst, who is looking for their 2nd More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a … great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy … service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic More ❯

Intercity Meppershall, England, United Kingdom Join or sign in to find your next job Join to apply for the 2nd Line Support Analyst role at Intercity Intercity Meppershall, England, United Kingdom 6 days ago Be among the first 25 applicants Join to apply … for the 2nd Line Support Analyst role at Intercity Get AI-powered advice on this job and more exclusive features. About The Role Advance Your IT Career as a 2nd Line Support Engineer! About The Role Advance Your … Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Intercity by 2x Sign in to set job alerts for “Second Line Support Analyst” roles. Wellingborough, England, United Kingdom 1 day ago Croydon, England, United Kingdom 1 day ago St Ives More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of … technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside … personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

Social network you want to login/join with: Desktop Support Analyst/2nd Line Support Analyst, Birmingham Client: DGH Recruitment Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 05.05.2025 Expiry … Date: 19.06.2025 Job Description: Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market-leading Law Firm in Birmingham on a permanent basis. Technically resolves end users' Incidents and fulfils Service Requests across all supported IT devices in accordance with agreed service levels. Utilises the Service Management tool-set (ITSM Remedy) to provide accurate More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support for cloud-based systems and services. You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. More ❯

Join to apply for the 2nd Line Technical Support Analyst role at Corpay 4 days ago Be among the first 25 applicants Join to apply for the 2nd Line Technical Support Analyst role at Corpay Your … role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. Your role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. This is a permanent position and will be based in our Swindon office. … As a 2nd Line IT Technician, you will provide advanced technical support to users, resolving complex IT issues that cannot be handled by 1st Line Support. You will work closely with the IT team to maintain and improve IT systems, ensuring smooth operations More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate, initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively More ❯

and May Strategic Partnership Executive at Stott & May | Cultivating Top Tech Talent | Fuelling Technology Innovation Across UK Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview … We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in … teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify More ❯

specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites … in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our … aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network). Offer installation, configuration, and troubleshooting for IT equipment and internal applications. Manage user accounts More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate … about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and … Youll also collaborate with third-party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and More ❯

2nd Line Technical Support Analyst - Contractor Join to apply for the 2nd Line Technical Support Analyst - Contractor role at Surrey Satellite Technology Ltd (SSTL) . Role Overview: Responsible for the successful resolution of tickets assigned to … for all client computing. Support and develop the team to a senior level. This role sits inside IR35 . Key Responsibilities Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for … Specification Qualifications: Certificate or Diploma in computing (or equivalent). ITIL or equivalent qualifications are an advantage. Experience: At least 5 years in a 2nd line or senior 2nd line role, supporting hardware, cloud applications (e.g., M365), and broad technical applications. Skills: Good knowledge More ❯

skilled IT professional looking to take the next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire. The Role This is a fantastic … Our team is at the heart of everything we do, and we invest in their development and success. What You’ll Do As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing … day ago Brize Norton, England, United Kingdom 4 days ago Swindon, England, United Kingdom 1 week ago Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 Oxford, England, United Kingdom 6 days ago Buckingham, England, United Kingdom 1 week ago Wallingford, England, United More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting … opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting … opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

We are currently hiring for a 1st & 2nd Line Support Analyst for an initial 3-6 months contract assignment based in London. (The duration is very likely to extend) Inside IR35 Position Overview: The role of technical analyst is to act … as an extension of our Managed Services Service Desk to provide 1st and 2nd line technical support services on site in London and assisting the Service Desk with remote work. The position requires the Technical Analyst to manage service desk tickets through to … resolution by owning the onsite support queue and resolving tickets within service level agreement. Full time onsite role. Key Duties & Responsibilities: Act as the Customer Champion, coordinate and escalate tickets Including regular catch ups with Service Delivery Manager 1st Line Support - Print Services Triage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

IT Support Analyst - 2nd Line Support - On-Site W Talent Market Deeping, England, United Kingdom I am currently recruiting for an experienced 2nd Line IT Support Analyst . This is a great opportunity to … Shift Pattern: 8am - 4pm/10am - 6pm Salary: Market Salary + Benefits You will be required to configure and install new IT infrastructure, support contracts, system builds, and ad-hoc support. The majority of the work is completed remotely; however, on-site visits are sometimes required, so a … driving licence and own car are essential. The role is very diverse, so the applicant must be confident in desktop, network, and server support, virtualization technologies, as well as Office 365. You will support a vast range of technical solutions and training will be given to More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful deployment of the right technology to unlock their potential. Their friendly team of Microsoft Experts go that extra mile to ensure the success of their clients. Shift based, average 40hours … ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are More ❯

Job Description Job Title: 2nd Line Technical Support Analyst Hours: 35 Hours Per Week Type: Permanent Location: Buckinghamshire, Gerrards Cross, SL9 (100% office-based - CandidateMUSTbe able to drive and live under 45 mins away) Salary: 32,000 – 37,000 We’re seeking a … Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support … Contribute to continuous improvement in support processes Essential Skills & Experience: IT qualification or degree (required – not negotiable) Minimum 2 years' experience in 2nd line technical support Strong communication and phone-based support skills Confident working with SQL, Windows, and databases Familiarity More ❯

Career Opportunities: Graduate 2nd Line Support Analyst (10668) Requisition ID 10668 - Posted - Experience: 1 year - Consulting - Location: Various - Job Solidsoft Reply, a Reply Group company, specializes in developing digital healthcare solutions focusing on patient safety and closed-loop medicine management. We partner with … in our field, delivering software and services via a team of highly skilled professionals. Visit us at www.solidsoft.reply.com. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you … will provide initial response support to customers, managing customer requests, incidents, and problems. You will monitor critical healthcare systems utilizing Microsoft Azure technologies, and communicate complex technical issues effectively with global customers and internal teams. The role involves some out-of-hours, on-call, and shift work. Responsibilities More ❯

10692JB £40k – 45k per year + Bonus + Brilliant Benefits 2 nd Line Support Analyst Our client is urgently looking for an experienced 2 nd Line Support Analyst to join their team based in London on a permanent … basis. You will provide both face-to-face and remote support to users at 1 st and 2 nd line level, as well as supporting a laptop refresh and BAU Support. You will be rewarded with an excellent salary, as well as a brilliant benefits package … including bonus, annual leave, pension scheme, private medical and many, many more perks! 2 nd Line Support Analyst – Key Skills: Professional services background 3-5 years’ experience ServiceNow Joiners/movers/leavers Laptop builds and onboarding (SCCM) O365 Triaging desktop issues #J More ❯