Service Delivery Manager
- Location
- Newcastle upon Tyne, England, United Kingdom
service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners … major incidents, coordinating cross-functional technical teams where required. Service Reviews:Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans. Customer Satisfaction:Achieve targets and drive improvement initiatives. Service Reporting:Produce both customer and internal service reporting. Service Improvement ...