IT Applications Analyst
- Location
- City Of London, England, United Kingdom
/server applications, and you will play an integral role in ensuring their stability, performance and continual improvement following established ITIL change and release management processes. The responsibilities Support & Operations Ownership of incidents, problems and service requests at 2nd/3rd line. Managing vendor escalations for SaaS and third … Participating in DR/BCP testing. You Experience providing 2nd/3rd line support for business-critical applications in a professional services environment including document management and audit platforms. Strong understanding of SaaS platforms, client/server systems and Azure-hosted applications. Knowledge of ITIL-aligned processes (incident ...