101 to 125 of 128 Escalation Management Jobs in England

regional coverage, ensuring strong case ownership and reliable onsite and escalated support within agreed workflows. The role combines people leadership with service delivery oversight, escalation management, and operational improvement, maintaining quality across onsite support, user lifecycle activity, and device #J-18808-Ljbffr ...

account's governance framework and KPI narrative, linking contractual obligations to measurable business outcomes for HSBC and JLL. You will drive data-based reporting, escalation management and continuous improvement within a strategic, high-trust client partnership. Based in the UK with regular London office attendance, you will report ...

configurations to empower our users.Collaborate across functional teams to develop bespoke solutions that align with client goals and solve their most pressing business problems.Lead escalation management by tracking open issues and coordinating with internal teams to provide transparency and swift resolutions.Act as a product champion by staying ahead ...

optimize the efficiency of the project team. Project Role At a project level, role includes: Using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort. Achieve the project goals within designated project constraints. Duties & Responsibilities: Managing multiple concurrent projects … release management. Project risk & issue management. Internal and external resource sourcing and coordination. Coordination of Pilot and UAT project activities. Project governance – budget & escalation management. Timesheet approvals. Budget and financial control. Qualification & Experience: Essential: Significant experience delivering multiple concurrent IT transformation and professional services projects. Strong customer-facing experience ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role’s responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards(e.g., testing approach expectations ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program-governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role's responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards (e.g., testing approach expectations ...

stakeholder alignment, and enabling the successful adoption of automation, AI-driven operations, and new ways of working. The successful candidate will combine strong program management expertise, telecom operational knowledge, organizational change leadership, and exceptional stakeholder management skills. Key Responsibilities: Transition Strategy and Planning Develop the overall transition strategy … services from existing providers into the managed services organization. Coordinate all transition activities across customer, supplier, partner, and internal teams. Drive issue resolution and escalation management. Ensure all transition milestones are delivered on time and within agreed budgets. People Transition and Workforce Integration Lead all workforce transition activities including ...

party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.This role provides a single point of accountability for service performance, supplier management, and operational governance.The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. … delivery, not siloed tower deliverySupport implementation of:Single front door service modelUnified ticketing and service catalogueAlign services across multiple business units and suppliersRisk, Issue & Escalation ManagementOwn and manage service-related risks and issuesLead major incident and escalation governanceEnsure root cause identification and preventative actionsStakeholder EngagementBuild strong relationships with ...

optimisation of Workday reports, dashboards, analytics, and data insight solutions.Support day-to-day AMS activities, including incidents, service requests, enhancements, problem resolution, and escalation management.Develop complex reporting solutions using Workday Report Writer, Calculated Fields, Matrix Reports, Composite Reports, Dashboards, Discovery Boards, and BIRT.Partner with client stakeholders to gather requirements …/or Workday Financials.Experience gathering requirements, solution design, testing, deployment, and post-production support.Strong analytical, troubleshooting, and problem-solving skills.Strong consulting, stakeholder management, facilitation, and communication skills.Ability to mentor team members and provide functional leadership across multiple client engagements.Ability to manage multiple priorities in a fast-paced managed services ...

assurance, operational readiness, and successful customer transition. Identify and mitigate delivery risks, issues, and dependencies. Support executive-level decision-making through clear reporting and escalation management. Drive accountability and alignment across business, product, and technology functions. Qualifications Proven experience delivering large-scale strategic programmes within Financial Services, Payments, FinTech … background leading enterprise-wide transformation and business change initiatives. Demonstrable experience managing complex integration programmes, including post-merger or post-acquisition activities. Excellent stakeholder management skills, with experience influencing senior executives and leadership teams. Strong commercial awareness and ability to align programme delivery with business objectives. Experience managing cross ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM … platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused on managing tickets and monitoring SLAs. The successful candidate will have ...

excellence, strong client relationships, and continuous service improvement. You'll act as the key link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible … SLAs, and KPIs are consistently achieved. Building strong, trusted relationships with clients through a proactive, "white-glove" service approach. Acting as the primary operational escalation point for service-related matters. Coordinating internal teams and external partners to ensure effective issue resolution and service delivery. Monitoring service performance and producing ...

strategic alliances, and other channel stakeholders to generate new business, increase revenue, and improve customer value. This is a cross-functional role spanning relationship management, business development, and marketing. The ideal candidate is a strong relationship builder with sound commercial judgment, excellent communication skills, and a proven ability … partner. Act as the primary point of contact for named partner accounts. Run a regular cadence of partner check-ins and QBRs, and own escalation management. Coordinate cross-functionally with Product Marketing on integration partners, and with Sales on sales partners and resellers. Work with Marketing to plan ...

Risk is responsible for building and operating the HR control environment supporting compliance with EU cyber resilience regulations.The role leads the implementation and ongoing management of HR-owned controls related to workforce governance, cyber training compliance, employee lifecycle controls, contractor compliance, audit readiness, and workforce risk management across … owned frameworks covering: Workforce cyber security awareness and executive training Policy acknowledgement and attestation processes Joiner, mover, and leaver controls linked to Identity & Access Management (IAM) Contractor and contingent workforce onboarding standards Workforce-related cyber incident response procedures Establish audit-ready HR evidence repositories and compliance documentation. Develop remediation ...

customer and internal teams; run steering committees and executive business reviews.Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand planning … customer analytics.Translate AI/ML and analytics into clear business value narratives for executive stakeholders.Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention; comfortable ...

internal teams; run steering committees and executive business reviews. Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management. Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards. Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand … analytics. Translate AI/ML and analytics into clear business value narratives for executive stakeholders. Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention ...

case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will ...

working with: UK Sovereign SOC Security Analyst (Level 2) Role Description The SOC Analyst (L2) plays a critical role in the detection, investigation, and management of security alerts and incidents escalated from SOC Analyst (L1) teams. The position focuses on in‐depth analysis, incident validation, tactical response coordination … continuous improvement of security monitoring and response capabilities. Operating within a 24/7 Security Operations Centre, the L2 Analyst serves as a technical escalation point for junior analysts, working closely with internal IT and security teams as well as customers to contain and remediate security incidents. The role ...

electrical integration activities to meet VP, PP, SOP, and series production targets. This role carries responsibility for people leadership, budget ownership, programme delivery, supplier management, and operational performance. What You'll Do Leadership & Strategy Define and implement the Manufacturing Electrical Integration strategy supporting current and future McLaren vehicle architectures. … systems and processes with applicable automotive cybersecurity regulations, standards, and internal McLaren cybersecurity policies, including UNECE R155, ISO/SAE 21434, and Software Update Management System (SUMS) requirements where applicable. Ensure manufacturing diagnostic toolchains, software download solutions, commissioning processes, and connected production systems are designed, validated, and operated ...

About the Opportunity Job Type: Permanent Application Deadline: 16 October 2026 Title Agile Release Train (ART) Owner, Core Value Stream - Equity Department Asset Management Platforms Location London Reports To Value Stream Owner, Equity and Fixed Income Level Grade 7 About your team We’re proud to have been helping … Squads can execute against, sprint by sprint. The ART Owner is accountable for the successful delivery of the Value Stream ART, translating strategic investment management priorities into executable delivery plans and ensuring outcomes are delivered safely, efficiently and predictably. The role combines programme leadership, product delivery oversight and stakeholder ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms.Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime.Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics updates … space management.Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing.Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server.Maintain large-scale IQ databases with terabyte-level storage ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms. Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime. Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics … updates, and space management. Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing. Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server. Maintain large-scale IQ databases ...

related challenges. Build scalable processes and ways of working across media accounts. Take ownership of day‐to‐day team leadership and provide an effective escalation point for complex client matters. Media Strategy Lead media strategy for international clients. Provide strategic direction across Amazon DSP and the wider media ecosystem. … planning, business reviews and strategic roadmaps. Manage senior stakeholders across marketing, media, technology and procurement teams. Take ownership of client satisfaction, account health and escalation management. Programmatic Consultancy Provide advanced consultancy across DV360, programmatic display and the wider ad tech ecosystem. Conduct detailed account audits and identify optimisation opportunities. ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … experience in production LLMs, RAG, and AI agents. Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management. Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions. Strong engineering judgement and systems thinking ...