ITSupportEngineer/Infrastructure Engineer The Fortune group our recruiting for an ITSupportEngineer for our MSP client based in Maidstone, with occasional travel to London office. You will deal with 2nd/3rd line technical issues as well as lead/mentor the 1st/2nd line team. If you … do not have leadership/management experience but would like to make the move into a management role, please apply. The Suitable ITSupportEngineer should have worked previously in a technical ITsupport role covering 2nd/3rd line support for at least 3+ years. Additionally, the successful candidate will have shown dedication More ❯
IT Senior Systems SupportEngineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems SupportEngineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team … networking Solarwinds ?" Service Desk Software experience Experience of Pal Alto firewalls Firemon ?" Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a … project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are More ❯
Overview We are seeking a skilled IT/OT (Operational Technology) Engineer to join a new state-of-the -art global production facility. You'll join the business as they work towards commissioning stage and into production - you'll play a part in this amazing new facility coming to life. The ideal candidate will possess a strong technical … background in both corporate IT systems (e.g., networks, servers, cybersecurity) which must also be expended to industrial control systems (e.g. SCADA, PLC network management, OT device configuration, devices hardening etc). On offer: A basic salary of £45,000 - £50,000 (negotiable DOE) Vitality Private Health 10% employer Pension Contributions Annual bonus scheme Life Assurance Confidential Employee Assistance Programme … Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, walks and golf.) Responsibilities - Monitor, troubleshoot, and support production IT systems. - Administer and secure industrial networks. - Implement change control procedures and maintain documentation for assets. - Perform general maintenance, security updates, upgrades, diagnostics, and data backups of workstations or server (in IT and OT domains). More ❯
Destination Sport Senior ITSupportEngineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports … need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new Senior ITSupportEngineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security … Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats Autonomously manage IT projects, collaborating More ❯
Destination Sport Senior ITSupportEngineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports … need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new Senior ITSupportEngineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security … Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats Autonomously manage IT projects, collaborating More ❯
London, England, United Kingdom Hybrid / WFH Options
Eko Devices
is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the … AI. We are a remote first company, but the company is based in Stockholm and has over 300 employees across Europe. Job Summary: We are looking for an enthusiastic ITSupportEngineer with a SaaS Ops mindset to join our team. This entry-level role is focused on providing exceptional user support and maintaining our SaaS … applications and IT infrastructure. The ideal candidate will be passionate about technology, eager to learn, and ready to assist users with their technical needs. Responsibilities: Provide first-line technical support to internal teams and users, resolving issues related to SaaS applications, hardware, and software. Assist with the setup, configuration, and maintenance of SaaS applications and IT systems. More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Pulse IT Recruitment Ltd
ITSupportEngineer/Service Desk SupportEngineer (2nd & 3rd Line) As a SupportEngineer will be able to find & solve problems, or simply make changes where required to the project/product you are working on. You will be comfortable in taking responsibility for the ITSupport within the business … and have a passion for solving problems. Our ITSupport Engineers are an integral member of our team and are involved influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth. You will have: Solid experience as an ITSupportEngineer within an MSP environment (Essential) Experience in working to SLA’s . Experience of supporting multi-site clients. 2nd - 3rd Line Support is essential. A valid UK Driving License. Desirable experience/qualifications: Any Microsoft certification (MCSA, MCSE, VMware etc.) Network Support (Ideally comprehensive Cisco Networking tools) Technical Skills Required: Office 365/O365 Citrix and Hyper More ❯
Employment Type: Full-Time
Salary: £28,000 - £40,000 per annum, Negotiable, Inc benefits
Senior ITSupportEngineer, 2nd Line, 3rd Line, M365, Join to apply for the Senior ITSupportEngineer, 2nd Line, 3rd Line, M365, role at Experis UK Senior ITSupportEngineer, 2nd Line, 3rd Line, M365, 3 days ago Be among the first 25 applicants Join to apply for the Senior … ITSupportEngineer, 2nd Line, 3rd Line, M365, role at Experis UK Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure … languages to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. You'll Stand Out More ❯
Worcester, Worcestershire, West Midlands, United Kingdom
Get Staffed Online Recruitment
IT & Telecoms SupportEngineer Worcester Salary - £30,000 - £35,000 About Us We are an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002 we have grown year on year, expanding our products and services as technology has developed, helping organisations improve their business … practices and profitability. About the role As a Systems Engineer, you will be part of a busy and friendly support team. No two days will be the same and you will be exposed to a variety of technologies daily with clients across multiple sectors. You will be providing helpdesk support to a wide range of customers, and … must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware and software vendors to identify More ❯
Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: (Apply online only) + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and … languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out … how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles ? What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯
Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers … languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out … how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles ? What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯
Job Description: Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30,000 - £50,000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert leading on all infrastructure-related issues and supporting mission-critical systems. You'll manage everything from … to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless networks with RADIUS, VOIP systems, and firewalls (e.g., Sophos XG, Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and iOS. Mentorship & Projects: Lead migrations, coach junior staff, contribute to IT strategy and documentation. Preferred Qualifications: Certifications: MSCE, VMware … compliance. Containerisation knowledge (Docker, Kubernetes). Excellent communication skills and leadership potential, with an interest in advancing to Team Lead roles. What We Offer: Growth & Recognition: Structured training, certification support, and career progression opportunities. Modern Work Environment: Collaborative culture, flexible working arrangements, access to latest tools and platforms. Impact & Influence: Engage in key infrastructure projects and security initiatives shaping More ❯
Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers … languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out … how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles ? What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯
Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers … languages to automate processes. Networking & Security : Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out … how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles ? What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯
Gravesend, England, United Kingdom Hybrid / WFH Options
Apex IT Consultants
Salary: £35,750.00 - £40,000.00 per year Location: Hybrid remote in Gravesend DA12 Timing: Monday to Friday Job Summary As an ITSupportEngineer at Apex, you will bring your expertise in ITsupport and customer service to ensure seamless operations for clients while also contributing to key projects. Our ideal candidate will: Have excellent … with strong attention to detail and the ability to work well independently and as part of a team. Requirements: Minimum 3 years of experience within a network consultancy/IT services company environment, with experience in implementation and support services. In-depth knowledge of Microsoft domain infrastructure, including Active Directory, Group Policy, and DNS. Experience in the implementation … upgrade, and migration of Windows Servers, as well as troubleshooting support and general administration. Hands-on experience with virtualization technologies such as VMware, Citrix, and Hyper-V, including their setup and management. Experience with Microsoft 365 setup and migrations. Experience with Azure and/or AWS setup and management. Experience with M365 backups and restore. Experience with SharePoint and More ❯
Senior ITSupportEngineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable As our Senior ITSupportEngineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers … languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. You'll Stand Out … how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯
assurance they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line ITSupportEngineer to join our team. The role will require you to take responsibility of a variety of IT tasks, these include building, maintaining, and monitoring … workstations, servers, network equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. Any previous experience within a managed service provider role (MSP) would be beneficial but a passion for IT and a drive … and flexible work scope which gives the right candidate an excellent opportunity to expand their knowledge and work on new and exciting systems. This is very much a "make it your own" role where the work is limited by your own abilities and drive. We have a very open culture where collaboration, inclusion, and close working within the team More ❯
Hampton Court, Greater London, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
ITSupportEngineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. Leading School is seeking to … secure a 3rd Line - 2nd Line ITSupportEngineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line ITSupportEngineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP … VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security More ❯
Richmond Upon Thames, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
ITSupportEngineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884. £36k + Benefits Package. 📍 Location: Onsite - Hampton Court, Greater London. 📍 Onsite Working: Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. … Leading School is seeking to secure a 3rd Line - 2nd Line ITSupportEngineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line ITSupportEngineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server … knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e. More ❯
Junior ITSupportEngineer £28-34k + Benefits, London Bench IT are looking to onboard a Junior SupportEngineer/L1.5 Engineer to support a global financial services organisation. This position would be ideal for a motivated candidate seeking their 1st or 2nd job within the IT sector who has … a strong desire to learn and develop their skills. The successful candidate should have the skills and experience included below; Some experience in ITsupport or relevant internship Associate's degree in IT, Computer Science, or related field; or equivalent experience Respond to IT service desk tickets Assist users via phone, email, or in-person Set … up and maintain computers and peripherals Manage user accounts and passwords Support software installations and updates Ability to troubleshoot technical issues Good communication skills Strong problem-solving skills Ability to work independently and in a team Desirable skills/technology the client will provide training on; Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Investigo
ITSupportEngineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled ITSupportEngineer to join a growing team. In this dynamic, home-based role … you'll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving … takes pride in excellent service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Investigo
ITSupportEngineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled ITSupportEngineer to join a growing team. In this dynamic, home-based role … you'll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving … takes pride in excellent service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain More ❯
WS1, Walsall, West Midlands (County), United Kingdom Hybrid / WFH Options
Next Move Recruitment Ltd
Senior ITSupportEngineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior ITSupportEngineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship More ❯
Ledbury, Herefordshire, West Midlands, United Kingdom
TXP
1st Line IT Desk SupportEngineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk SupportEngineer to join our clients growing team in Ledbury . This is … a fantastic opportunity for someone with a solid foundation in ITsupport who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical More ❯
Barnsley, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
MACKENZIE JONES IT LIMITED
3rd Line ITSupportEngineer - £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite. Barnsley, South Yorkshire. T6/MN/1239423. *Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced 3rd Line ITSupport Engineer. The role … will suite a 3rd Line ITSupport professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents. *This is a Business As Usual (BAU) - 3rd Line ITSupport role. Role: Provide 3rd Line ITSupport for an end user base of (x400 onsite end users & approximately 2,500 UK Wide … The role sits within a 3rd Line ITSupport team of - x6 3rd Line ITSupport Engineers. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support - with some onsite ITSupport for x400 onsite end users. Role will sit in a 3rd Line SupportMore ❯