151 to 175 of 371 Knowledge Management Jobs in England

this while ensuring we maintain the strict compliance and service standards expected of a business operating in the UK financial services sector. Application Support Management Hybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools. Internal … adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business functions relating to support desk services Escalation path management: Act as the senior escalation point for complex technical issues or incidents, ensuring a rapid resolution to minimise disruption to the business Service Level ...

apply hands‐on expertise in application integration and modern architecture design, including domain-driven design and component-based architectures, combined with strong HR domain knowledge in applied AI and solution development. You will leverage your experience across enterprise HR platforms (e.g., SAP, Workday, Oracle, and/or ServiceNow … address complex business challenges, drawing on knowledge of user experiences, use cases, and large‐scale enterprise environments. You will bring an understanding of cloud-based software design, including considerations for sensitive data handling, observability, and audit readiness. You will contribute to the development of best practices, technical assets ...

Reference: 1425The Business Group Knowledge Lawyer (BGKL) is a senior lawyer role who will report directly into the Business Group Head (BGH) for our Corporate and Commercial Services Business Group (CCS). You will be part of a team of two knowledge lawyers and a knowledge paralegal … will work with the BGH.In this role you will work strategically with the BGH to help deliver key knowledge and innovation priorities for the Business Group. This will include:supporting the lawyers in the Business Group responsible for technical excellence in their area of expertise, including supporting on training ...

people development arrangements. The success of the Civil Works Alliances (CWA) engineering delivery relies on maintaining clear, accurate and accessible information on the skills, knowledge and appointments required to deliver the works. The Coordinator will support the Engineering Development Manager by maintaining competency and appointment management processes … Assurance function to support consistent implementation of competency, appointment and development processes. The responsibilities of the role are summarised below: Support SQEP and competency management processes. Coordinate communications with the early careers community group. Support stakeholder engagement and the effective communication of competence procedures Provide coordination support for early ...

practising lawyers, combined with an innovator's mindset energised by designing, testing, and scaling new tools, workflows, and systems. As part of the Knowledge Management & AI Group, this position collaborates across offices and administrative teams—including Research, Practice Group Management, and Information Technology—to translate emerging technology … into practical, high-impact tools for lawyers and clients. This role reports to the Sr. Director & Counsel of Knowledge & AI. Responsibilities include: AI, Technology & Innovation Identify opportunities to apply AI, automation, and emerging technologies to Disputes matters, including litigation and collective proceedings, international arbitration, labour and employment, antitrust ...

help shape a brighter way forward. About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring the power … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines — including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management — to deliver holistic, client‐centric real estate solutions. In PDS, we operate across diverse sectors, service investor and occupier ...

sales teams, fieldengineeringand product development to develop and deliver Service Excellence to Bose Professional customers. The responsibilities include oversight of the team’s time management,maintainingthe procedures and techniques used, as well as providing technical training, and advanced escalated technical support for your team. In addition to managerial responsibility … problem solving, root cause analysis, setup, and installation assistance for a wide range of electronics, loudspeakers, and software. You will contribute to our public knowledge management system and internal engineering review systems to further guide post-sales issue resolution and to help improve product quality and consistency. KeyResponsibilities ...

Service Desk performance, queue health, customer satisfaction and operational KPIs. Lead, coach and develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...

Manager to take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues … Service Delivery , covering Service Desk, second-line support, application support and wider operational services. Lead and develop technical support teams, including performance management, appraisals, staff development and recruitment . Manage and continually improve core ITIL processes , including Incident, Problem, Change, Request and Service Management. Monitor service performance against agreed ...

industry partners, analysts and media contacts, ensuring technical accuracy while tailoring the message to the audience. Job Requirements Technical Understanding and Expertise OS architecture knowledge foundation (Windows, Linux...) Some experience with reverse engineering tools Experience with attack and killchain analysis standard frameworks Strong understanding of endpoint security technologies, proven … Ability to find details on attacks and vulnerabilities and gather information from public sources. Experience analysing qualitative and quantitative cyber threat data is desirable. Knowledge of scripting languages such as Python. Analysis, Documentation and Knowledge Management Skills Strong ability to synthesise complex information into structured documentation aimed ...

industry partners, analysts and media contacts, ensuring technical accuracy while tailoring the message to the audience. Job Requirements Technical Understanding and Expertise OS architecture knowledge foundation (Windows, Linux...) Some experience with reverse engineering tools Experience with attack and killchain analysis standard frameworks Strong understanding of endpoint security technologies, proven … Ability to find details on attacks and vulnerabilities and gather information from public sources. Experience analysing qualitative and quantitative cyber threat data is desirable. Knowledge of scripting languages such as Python. Analysis, Documentation and Knowledge Management Skills Strong ability to synthesise complex information into structured documentation aimed ...

business objectives and measurable outcomes. Data Strategy, Governance & Semantic Technologies: Help clients establish trusted and connected R&D data foundations through governance, master data management, interoperability, metadata management, and modern data architectures. Lead the application of semantic technologies, ontologies, RDF-based knowledge graphs, and common data models … create a shared understanding of scientific, research, preclinical, and clinical information across systems. Enable advanced analytics, scientific knowledge management, intelligent automation, and AI-powered decision support while ensuring compliance, data integrity, traceability, and governance across the R&D landscape. AI & Intelligent R&D: Identify and shape high-value ...

Officer, you will be a member of the UK Risk Leadership Team and play a key role in shaping the future direction of risk management across Zurich UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element … doing? Provide independent oversight, challenge and insight across the UK P&C business, ensuring alignment with risk appetite, regulatory requirements and the Risk Management Framework. Lead strategic risk engagement with P&C leadership teams, supporting decision-making on business performance, growth opportunities, material projects, outsourcing arrangements and emerging risks. ...

delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources. To set and maintain high standards for incident … request management, ensuring routine reviews with the team and adherence to process. Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices. Collaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management. Monitor ...

high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response, technical recovery … analysis implementation. Improve operational performance through reduction of incident volumes and enhanced recovery times. Govern production readiness reviews, release planning, deployment activities, and change management controls. Drive automation across deployment, monitoring, and operational processes using DevOps and SRE practices. Support the adoption of CI/CD capabilities using Jenkins ...

minimising operational impact. Deliver service performance reporting, trend analysis, and continual improvement initiatives to senior stakeholders. Champion ITIL best practices across Incident, Problem, Request, Knowledge, and Change Management processes. Develop and maintain strong relationships with Defence stakeholders and senior leadership teams. Drive customer experience improvements through data … decision making and service optimisation. Lead workforce planning, resource management, and service desk scheduling to support operational requirements. Coach, mentor, and develop Service Desk Team Leads and Analysts, fostering a high-performance culture. Identify opportunities for automation, self-service, AI adoption, and process improvement to enhance service efficiency. Ensure ...

high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response, technical recovery … analysis implementation. Improve operational performance through reduction of incident volumes and enhanced recovery times. Govern production readiness reviews, release planning, deployment activities, and change management controls. Drive automation across deployment, monitoring, and operational processes using DevOps and SRE practices. Support the adoption of CI/CD capabilities using Jenkins ...

Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

continuous improvement through accurate and traceable production information. Secondary responsibilities: Support Production Engineering activities through documentation development, NPI and manufacturing readiness activities, process standardisation, knowledge management and training. Drive continuous improvement in documentation quality, accessibility and efficiency, support digitalisation and automation initiatives, and contribute to the ongoing development … tooling management, governance and lifecycle control processes. About our company At SEA, we develop and deliver advanced solutions to make our world safer, cleaner and more efficient. We provide state-of-the-art applications for naval ship and fleet protection, and undersea surveillance systems. In-service across the globe ...

best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce's industry‐leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence. You will join … Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations, Case management, Omnichannel service, Workforce productivity, Knowledge management, Digital self‐service, Customer support operating models, Service metrics and performance management. Proven ability to engage ...

right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department … centre automation and self-service solutions. Integration Development Develop integrations between Amazon Connect and enterprise systems including: CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow) Workforce Management solutions Knowledge Management platforms Payment gateways Third-party telephony services AI and conversational platforms Implement CTI and screen-pop functionality where required. ...

delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources. The Key Objectives For This Role … maintain high standards for incident and request management, ensuring routine reviews with the team and adherence to process. Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices. Collaborate with the wider IT Operations team to support infrastructure initiatives, project ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

hardware, and software for schools), and TTS (educational resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels … intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. ...

invest in you!. Job DescriptionThe Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people it affects, working closely with … senior change leads, programme teams and business stakeholders. Our Change Managers are "T-shaped" by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme, delivering structured change activity ...