My Technical Agent Analyst - ITS
- Location
- Wythenshawe, England, United Kingdom
make technical sense or could lead an engineer in the wrong direction. Analyse user feedback, enquiries and support data to identify recurring issues, knowledge gaps and opportunities for improvement. Work with technical specialists to improve the quality & structure of information available to MyTA Identify patterns in field enquiries that … indicate wider technical, documentation, training or product-support requirements. Help translate complex engineering knowledge into clear information that can be effectively consumed through digital support channels. Develop reporting and visualisation tools that help us understand how MyTA is being used and where it creates value. Work with international ...