CUSTOMER SUCCESS MANAGER (CLIENT SERVICES/CUSTOMER EXPERIENCE)
- Hiring Organisation
- Epoq Group Ltd
- Location
- Hinckley, Leicestershire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £36,000 - £45,000 per annum
managing the relationship in all areas including: Collaborating with the client on customer comms, increasing awareness of products, educating people in the delivery chain, marketing and website/service changes; Managing client change requests; Dealing with all day to day operational issues. Use Epoq’s chosen and internal systems … facilitate all required activities including Jira, Click Up, the CRM system and the internal reporting tool Liaise with all internal departments (sales, marketing, development, legal content, customer facing legal, customer support) to ensure smooth onboarding and retention of clients and client satisfaction Project manage on-boarding of new clients when ...