26 to 50 of 253 Service Design Jobs in England

sets thefoundation for delivering our full suite of capabilities. Job Description Job Title: Lead ServiceDesigner Role Summary: We are seeking a Lead ServiceDesigner to guide the end-to-end service design of a complex, multi-stakeholderdigital platform. This role will be responsible for understanding and mappinguser journeys across multiple actors, aligning digital and operationaltouchpoints, and ensuring that the … service is cohesive, intuitive, andaccessible to all users. Working at the intersection of user research, productstrategy, and technical delivery, the Lead Service Designer plays a pivotalrole in shaping how the service delivers value to its users and stakeholders. Requirements Key Responsibilities 1. Service Blueprinting andExperience Mapping Design, document, and evolve service blueprints,mapping the … user experience across digital and offline channels. Ensure that service journeys account for diverseuser roles (e.g. administrators, regulators, external partners, internalanalysts). Align front-stage (user-facing) and back-stage(operational and system) processes in ways that enable a seamless userexperience. Analyse existing "as-is" journeys (based on priordiscovery or alpha research) to identify pain points, redundancies, andinefficiencies. Design More ❯

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the … IT managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination More ❯

Lead Service Designer – Maternity leave cover Location: Hybrid (they have an office in most major cities in UK) Maternity leave cover - fixed term Improve internal customer experience for a blue chip org About the Role We’re hiring a Lead Service Designer to execute meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a … dynamic CX team, this role will have you working on initiatives that span business service transformation, digital culture enablement, internal platform redesigns and more. You'll work across a wide range of strategic initiatives, from shaping CX roadmaps to running discovery sprints, from end-to-end service reviews to digital literacy programs. You’ll be hands-on, leading … user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers. It’s a rare opportunity to shape from within, in a company that’s building its design maturity and has strong appetite for innovation. You’ll be working with More ❯

Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Are you passionate about designing seamless, end-to-end service experiences that make a real impact? We're looking for a strategic and hands-on Service Design Principal to join our Tesco Retail Media UX Design & Research team. In this pivotal role, you'll shape the future of retail media by designing complex service journeys that connect advertisers, internal teams, and customers across both digital and physical touchpoints. Your work will directly influence how we deliver value at scale-aligning business goals with customer needs to create coherent, innovative, and effective services. What You … ll Do: Lead the design of holistic service experiences across the retail media ecosystem. Apply systems thinking to bring clarity and cohesion to complex, cross-functional journeys. Collaborate closely with product, commercial, and operations teams to align strategy and execution. Champion user-centered design principles while balancing commercial and operational realities. What We're Looking For: A More ❯

We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you'll shape experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll … apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting … research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

or DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

a day Candidates must be sole UK Nationals due to nature of project. Skills: + HLD and LLD +Network Architecture +DV clearance Requirement: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active equipment installation … design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and provisioning Data … Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop technical solutions More ❯

+650 - 700 a day *Candidates must be sole UK Nationals due to nature of project. Skills: + HLD and LLD +Network Architecture +DV clearance Requirement: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules * Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. * Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) * Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. * Requirements analysis and ability to develop More ❯

Hybrid working of 2/3 days on site in Vauxhall or Stratford My client are looking for a Network Engineer who will work on: * Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules * Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. * Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) * Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. * Requirements analysis and ability to develop More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and … treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering market-leading … service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As part of More ❯

reside in close proximity to our central offices in London. About the Role We're looking for a versatile Technical Product Manager who blends product thinking with business consulting, service design and technical fluency. You'll lead discovery through hands-on workshops, shape delivery plans, and stay close to the tech, especially in AI-enabled, data-rich environments … plays a key part in pre-sales and early-stage planning, facilitating scoping sessions, engaging senior stakeholders and turning complex opportunities into actionable roadmaps. What You'll Be Doing Design, facilitate, and document discovery workshops (design thinking, service blueprinting, prioritisation, technical deep dives) to uncover user needs and align stakeholders. Own the discovery and definition of digital … data scientists, and designers to deliver high-impact solutions, aligning feasibility with user value. Support GenAI- or AI-driven product development, including helping shape early MVPs or PoCs. Use service design methods to map experiences, identify opportunity areas, and align teams and stakeholders around user needs and business priorities. Define and manage the product backlog; lead sprint planning More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Groups Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the north star for … customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll do Service Excellence Leadership Conduct rapid assessment of current state vs. best-in-class standards and identify opportunities for immediate improvement then sustained quality and transformation More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯