26 to 50 of 186 Service Design Jobs in England

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

a talented UX Designer to join our dynamic team on a fixed-term contract. This is an exciting opportunity to shape user experiences for our innovative banking applications, driving design solutions that engage and empower our customers. Key Responsibilities: Collaborative Ideation: Lead and facilitate whiteboard sessions to brainstorm ideas, ensuring all voices are heard and valued in the design process. User-Centric Design: Utilize your strong understanding of UX principles to design intuitive, user-friendly mobile applications that meet user needs and enhance overall satisfaction. Service Design: Leverage your service design experience to create seamless experiences across various customer touchpoints, ensuring our services are cohesive and effective. Stakeholder Engagement: Work closely with … cross-functional teams, including product managers, developers, and marketing, to gather insights and feedback, keeping stakeholders informed and involved throughout the design process. Prototyping and Testing: Develop wireframes, prototypes, and user flows, conducting usability testing to refine designs based on real user feedback. Continuous Improvement: Stay up-to-date with industry trends and best practices, proactively seeking opportunities to More ❯

Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands on practitioner, with a can do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people-clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve … and programme delivery. EXPERIENCE Senior designer with over 8 years work experience working for blue chip clients as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Designing enterprise level, consumer grade More ❯

We are actively building diverse teams and welcome applications from everyone. Role: Service Delivery Manager Location: SCC Site (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £47,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours … Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role Purpose The Service Delivery Manager Level 2 (SDM2) role manages a single large strategic customer or a portfolio of Customer accounts that are representative of Highly Complex, Strategic or Accounts within the … TOP 40 classification with annual account revenues up to £4m per annum. Success in this role will be demonstrated through managing provisioned SCC services to contracted service levels delivering a high level of customer satisfaction underpinned by CSI (Continuous Service Improvement) initiatives and developing a value-add proposition. Ultimately, ensuring customer retention, growth and transformation is delivered over More ❯

IT Service Design Lead Basingstoke - Hybrid 18 Month Fixed Term Contract - £56,000 - £62,000 We're looking for an IT Service Design Lead to join a forward-thinking organisation focused on delivering digital and technology services. You'll play a key part in ensuring that new IT systems and services are designed and transitioned smoothly … operations teams, helping shape how new solutions are delivered, supported, and maintained across the business. This is a great opportunity for someone who enjoys combining technical understanding with process design and stakeholder collaboration. You'll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of More ❯

p/d – Via Umbrella Location: East Midlands HQ – Highly Remote – 1 day p/cm on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across … end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience working in agile, cross-functional … teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI More ❯

p/d – Via Umbrella Location: East Midlands HQ – Highly Remote – 1 day p/cm on site Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across … end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design workflows. Experience working in agile, cross-functional … teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI More ❯

Service Strategy and Design Lead We are seeking a Service Strategy and Design Lead to join our team. You must have Public Transport experience as this role is pivotal in shaping the transition of our integrated revenue collection contract. Required Skills & Qualifications: Proven experience in service strategy development and service design. Strong leadership skills … and problem-solving skills. Strong communication and interpersonal skills, capable of working effectively with multiple stakeholders. Experience in project management and change management. Knowledge of industry best practices in service management Excellent communication skills with the ability to articulate messages clearly through written, oral, and design artefacts. Proven ability to influence at a senior leadership level and manage … third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and Data More ❯

the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the … product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the … Product Lead for P&C, this role uses the service integration team assets (e.g. process execution playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include More ❯

We are currently looking for a Senior Digital Change & Engagement Manager to join our Digital & Service Design function within the Digital & Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The … and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters! The Digital & Service Design function provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management. Description Working within … running and keeping the agency's digital assets safe. The post holder will play a leading role and be the bridge between the programmes and agency colleagues, such as Service Owners in the business, other subject matter experts and senior stakeholders. The role also supports the completion of Equality Impact Assessments and ensures that all change practices are inclusive More ❯

banking. You'll lead research that uncovers insights and drives product innovation, collaborating with talented teams to make a real impact. At JPMorgan Chase, your work will influence the design of products used by millions worldwide. We support your growth and empower you to shape the future of financial services. Join us and be part of a team that … values your perspective and creativity. As a Vice President - Experience Research in the Global Banking Design team, you will shape user experiences across our products and services. You will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will inform effective product and service designs … implement improvements to research processes and operations Mentor and guide junior researchers and designers, fostering continuous learning Required Qualifications, Capabilities, and Skills Bachelor's degree or higher in Interaction Design, UX Design, Service Design, Visual Design, Human Computer Interaction, or related fields Demonstrated knowledge of quantitative and qualitative research methods Experience designing and executing complex More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

User Experience Service Designer | £370.59/Day PAYE Contract - Inside IR35 Hybrid Newcastle-upon-Tyne We are seeking an experienced User Experience Service Designer to drive a human-centered design process on a significant long-term project (Dec 2025 - Sep 2026), supporting a major global System Integration Partner. This role is a hybrid position based in the … Newcastle-upon-Tyne area. 🎯 The Role: User Experience Service Designer You will act as the subject matter expert, responsible for framing services, conducting deep research, and ensuring design solutions meet user needs while aligning with complex enterprise business and technical strategy. Research & Synthesis: Conduct ethnographic research and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops … collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's delivery framework. Testing: Conduct usability testing to gather feedback and iterate on designs. ✅ Essential Expertise: Advanced proficiency More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch points and support the work in both Member and B2B teams product … experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability to lead cross-functional teams including design, product and technology. Experience working in an Agile environment with a user-centric approach. Knows the difference of and application of a product led vs project led mindset. Commercially … astute and able to show examples of business models, budget management Experience of design tools such as Figma, Adobe XD, Mira etc with design teams. Experience of product management tools – Jira, Trello or similar for backlog and sprint management. Don't worry if you think you don't have all the key skills, it might be worth taking More ❯

IT Service Delivery & Vendor Manager, London/Hybrid, £65,000 per annum Role Overview Responsible for managing vendor relationships, IT service performance, and continual service improvement to ensure high-quality, reliable IT services that deliver business value. Key Responsibilities Vendor Management: Build and maintain strong relationships with outsourcing and technology vendors, ensuring contractual obligations, SLAs, and performance … standards are met. Commercial Oversight: Optimise the IT vendor portfolio, identify cost savings and service improvements, and support procurement in contract creation and onboarding. Service Performance: Lead regular service reviews, monitor KPIs and SLAs, and drive performance reporting through dashboards and analytics. Business Partnering: Act as the main point of contact for IT services, ensuring service … Promote a strong customer experience through proactive engagement and continuous improvement of IT services. Incident & Problem Management: Oversee major incidents, root cause analysis, and proactive problem resolution to minimise service disruptions. Continuous Improvement: Develop and track Service Improvement Plans (SIPs) to enhance service delivery and maturity. Commercial & Contract Management: Ensure contracts deliver maximum value and align with More ❯

Oversee team performance, development, and deployment, ensuring alignment with business priorities and customer needs. Work closely with Heads of Services and Sales to understand current and future customer and service requirements. Collaborate with internal teams (e.g., Engineering, Commercial, Solution/Service Design) to support bids, proposals, and project planning. Requirements Head of PMO We are looking for … Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organisation. Experience working in a matrixed environment, collaborating across Sales, Engineering, Commercial, and Service Design teams. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to More ❯

Oversee team performance, development, and deployment, ensuring alignment with business priorities and customer needs. Work closely with Heads of Services and Sales to understand current and future customer and service requirements. Collaborate with internal teams (e.g., Engineering, Commercial, Solution/Service Design) to support bids, proposals, and project planning. Requirements – Head of PMO We are looking for … Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organisation. Experience working in a matrixed environment, collaborating across Sales, Engineering, Commercial, and Service Design teams. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to More ❯

is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people live, bank, shop, work … and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove of technology, data and insights powered by Accenture’s global capabilities. YOUR ROLE As a … Product Designer within our Design & Digital Products team, your strategic thinking and creative application will excite and empower.Delivering meaningful impact to our customers and our clients, you will collaborate alongside Strategists, Content Designers, Service Designers and Developers to inform change for good – building new ways of seeing and experiencing the world through compelling digital solutions. Our team comes More ❯