76 to 100 of 254 Service Design Jobs in England

exploiting the opportunities of emerging technologies. You'll play a key role in driving the evolution of our strategic systems by supporting the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology, whilst decommissioning legacy systems. This is a hybrid role based out of the Newcastle office and … some travel between other NHSBSA sites is required on occasion, What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks … profile, complex, sensitive issues to protect the reputation of the organisation and ensure context is provided to responses where appropriate. 3. Support the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology for strategic systems whilst decommissioning legacy systems. 4. Creating and maintaining IT security requirements for procuring More ❯

The IT Service Business Partner plays a pivotal role in aligning IT service delivery with the strategic and operational needs of our firm. This role is not only responsible for managing the day-to-day operations of the IT Service Desk but also for acting as a trusted liaison between IT and the business. The IT Service Business Partner ensures that technology services are responsive, reliable, and tailored to support business requirements. This position is instrumental in driving service quality, fostering a culture of continuous improvement, and ensuring that IT support contributes to the overall efficiency and effectiveness of the legal teams. The role requires a proactive approach to stakeholder engagement and a commitment to … delivering high standards of communication and service. With a hybrid working model of four days in the office, the IT Service Business Partner is well-positioned to maintain close collaboration with colleagues while also supporting flexible work practices. Role responsibility 1. Service Desk Team Management Lead and Develop the Team: Manage a team of five Service Desk More ❯

to partner for millions of small businesses who need to promote themselves effectively in the modern age. With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey. To help customers bring their visions to life, we … access to high-value products and templates. This is a high-impact, strategic role where you'll collaborate closely with product, engineering, research, and business leaders to tackle complex design challenges at the intersection of personalization, customer content management, and customer project workflows. You'll apply systems thinking, information architecture expertise, and scalable design patterns to transform complex … into intuitive, seamless, and engaging experiences. Driven by data-informed insights that deliver meaningful outcomes for both customers and the business. As a Principal UX Designer, you will influence design standards across the organization, and help shape how design is practiced at scale. If you are passionate about leading design for high-impact, customer-facing platforms, where More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role +£500 - £575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Your transferable skills and experience: Detailed knowledge of … service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales within a high energy team environment; Ability to lead both virtual and co-located teams More ❯

Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve More ❯

Overview The Service Development Manager serves as a strategic technical advisor and thought leader, bridging the gap between the company's technology vision and the customers' business needs. This role involves working closely with sales, marketing, product teams, and customers to drive technical adoption, innovation, and practice growth. The Service Development Manager must have deep technical M365 expertise … be knowledgeable in EUC support, as well as experience with creating Modern Workplace propositions and developing them into successful service offerings. Responsibilities Product and Service Development Work closely with the CTO and Group Forum and the CTO Forum and other Practices to capture demand for new/updated propositions and to be the lead design resource for … of market trends including but not limited to the latest in M365 (particularly Co-Pilot, AVD) trends and will use this knowledge to drive creation of successful products and service propositions Provide thought leadership and command high standards of quality and commercial acumen in the delivery of new products and offerings Lead and deliver solution and service design More ❯

UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed … research. Ability to fluidly and confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. Visual thinking, proof of concept … etc. An understanding of technology. EXPERIENCE Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences - cross-platform and cross-device solutions. Ability to define key metrics More ❯

UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed … research. -? Ability to fluidly and confidently work in ambiguous situations. -? Provide leadership in challenging situations through clarity, tact and diplomacy. -? Ability to identify and communicate the commercial impact of design decisions. -? Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. -? Visual thinking, proof of concept … etc. -? An understanding of technology. EXPERIENCE -? Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. -? Design processes, agile development and lean UX. -? Working collaboratively in an interdisciplinary team. -? Creating omnichannel experiences ?" cross-platform and cross-device solutions. -? Ability to define key metrics More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … one of the fastest-growing IT consulting businesses globally. The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … one of the fastest-growing IT consulting businesses globally. The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive More ❯

Design Services Engineer Signals & Crossings We're looking for a Design Services Engineer to lead the design of complex signalised junctions, pedestrian crossings, and intelligent traffic control systems across a range of high-profile infrastructure projects. This agile role offers a 50/50 split between home working and onsite presence96ideal for surveys, design validations, and … technical experts who are proud of the impact their work makes. Help build and keep the nation's critical infrastructure connected and protected 24/7 What you91ll do: Design Services Engineer: Undertake on-site inspections, surveys, commissioning and supervision Preparation of technical designs of complex signalised junctions and pedestrian crossings in-line with approved design procedures along … with the preparation of technical specifications. Will provide technical oversight on creating ideas for new products or services and drawing up plans for a new design. Good knowledge of design standards such as TSRGD, DMRB and the Traffic Signs Manual Who is looking to take the next step to a Senior Design Services Engineer and have a new More ❯

extention Location - London (Hybrid - 3 days per week from office & rest days from home) You'll be leading the Digital Customer Experience team within Product, setting and leading the design strategy for our customer experience across our website and Apps, and accountable for UX Research, UX Ops and Content. We have a strong UX Ops and research team, so … someone more experienced in service design, cross-channel UX and UI design experience would be required in this role. Also, someone fairly dynamic with a strong personality to lead the team What you'll need to succeed Shape the design vision and strategy for our digital channels, working with product teams to ensure we build a … end experience for our customers. Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers Oversight of our customer experience and design output across products, ensuring our products come together within and across channels to create an impactful More ❯

At the same time, you'll advocate for the end customer, ensuring that the advertising experience remains relevant, respectful, and value-driven. Your insights will directly influence product strategy, design decisions, and the overall effectiveness of our retail media offerings-helping Tesco deliver better outcomes for shoppers and brands alike. What you'll be working on You'll be … leading a team of User Researchers working across a portfolio of products to ensure our organisation understands who our users are - their behaviours, motivations and needs to enable impactful design decisions. You will provide guidance, mentorship, and support ensuring the team's success in developing insights and creating impactful user experiences. Experienced in ResearchOps you will scale quantitative and … qualitative research practices across product delivery and advocate for the importance of user-centered design within the organisation, educating stakeholders on its value in delivering a positive user experience and sharing best practices. Key accountabilities Lead and inspire a high-performing user research team working across the experience ecosystem. Develop and implement effective research strategies aligning research efforts with More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day … outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Job Title: Service Designer (Contract) – GDS Experience Essential Location: Hybrid - 2 days per week Newcastle Contract Length: Initial 12 months Day Rate: £550pd inside IR35 We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital … Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services … meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery More ❯

INSIDE IR35 Who we're looking for We’re looking for someone to help create seamless digital experiences for our customers , to build advocacy and advance the practice of Service Design across the Group. About the Role You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design … well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Take ownership for your own development. Collaborate closely with other designers, product owners, and engineers. … Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Skills and experience that we’re looking for: We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the More ❯

challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful, public-facing digital services. This UX Designer role offers the chance to work on meaningful projects that improve accessibility and usability across … government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery … championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align stakeholders and support design decisions Support and maintain UX More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

research. Ability to fluidly and confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. Visual thinking, proof of concept … etc. An understanding of technology. EXPERIENCE Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences ?" cross-platform and cross-device solutions. Ability to define key metrics … and evaluate project success. Working to strict deadlines. Proven design track record and design agency experience. Design degree or equivalent. The Client is based in Holborn Central London. The salary for this role will be in the range £25K - £30K Please do send your CV to us in Word format along with your availability and salary. More ❯

Intermediate Service Designer London – Hybrid (2 days on-site) £35,000 - £55,000 + benefits Join a cutting-edge design consultancy that collaborates with global teams to solve complex challenges through human-centered innovation. The Role As a Service Designer, you’ll be a key contributor to discovery and design processes, crafting innovative solutions that simplify … complexity and improve user interactions. You’ll have a minimum of 2 years’ experience as a Service Designer ideally working within public sector or consulting. Your Key Responsibilities as a Service Designer: Strategize and present research plans, methodologies and service blueprints Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as … journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design decisions Participate workshops and co-design sessions, effectively managing stakeholder relationships at all levels. What We’re Looking For: 2+ years of experience in service design, with a history of leading impactful projects. Strong background in user-centered More ❯