76 to 100 of 186 Service Design Jobs in England

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act … as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Title: Product Manager – Merchant After-sales Location: London, United Kingdom About the Role We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe. This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full … managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Title: Product Manager – Merchant After-sales Location: London, United Kingdom About the Role We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe. This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full … managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely More ❯

/summary Work with the team to create and run one or more outstanding digital services that meet well-defined user needs, in line with the Digital by Default Service Standard Work with the Digital Service Manager to develop and communicate the overall vision of the product being developed. Work with business analysts, user researchers and designers to … turn usage data, user research outputs and user feedback into actionable insights that drive service design and prioritisation of service improvements for digital and assisted digital channels. Represents the needs and desires of the stakeholder community to one or more Agile Delivery Teams, being the first source of information about the problem domain for the Team. Represents … stories that deliver valuable digital services; w/w Stakeholders (and Feature Owners) generates Product Backlog in Inception phase C. Ensure the maximum possible take-up of your digital service and specify/manage the requirements for assisted digital activity to supplement this. Actively participate in networking and training with Service Managers and Product Managers (inside and outside More ❯

Permanent Opportunity - Service Designer - Banking - this role can be based in multi-locations across the UK. £35-45k p/a. A great opportunity to join a large global bank on a permanent basis as a Service Designer where you will be working with Senior & Principal Service Designers to improve customer journeys across both digital & offline … working with other teams closely, such as data & analytics and product, understanding what's happening in your market & keeping close to competitor trends. The ideal candidate: An understanding of Service Design methodologies, practices and processes Experience with Figma/Figjam Design tool would be advantageous Previous experience across financial services or a regulated environment would also be More ❯

experienced Senior UX Designer with strong Business Analysis capabilities to join a high-impact digital transformation programme within a secure government environment. This role will focus on the pilot design and delivery of a critical new system, with the potential to extend into the redesign of a further 9 systems based on pilot success. This is a unique opportunity … for a user-centred design expert who can confidently operate in secure, fast-paced environments, working at the intersection of business analysis, service design, and digital user experience. You will play a key role in gathering business and user requirements, translating them into actionable insights, and shaping intuitive, efficient digital interfaces that meet strict usability, accessibility, and … security standards. Key Responsibilities: Lead UX research and user-centred design activities throughout the full product lifecycle. Collaborate closely with stakeholders, developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

Key Responsibilities Service Delivery & Process Improvement Lead the delivery of all Local Technology Support (LTS) functions across the region. Develop, implement, and continuously improve processes that enhance service delivery and operational efficiency. Build strong internal and external relationships to improve service quality and customer satisfaction. Identify opportunities for process and service enhancements, driving cost savings and … implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of core IT products and services such as Security, Core Architecture, Workstation Technology, Collaboration, End User Services, and Digital Workplace. … Advocate best practices, pricing, and eligibility guidelines to ensure effective adoption of technology services. Provide insight and feedback to help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and develop a team of technology support More ❯

the Technical Architect, your role will include; · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. About You: As a Technical Architect, your skills and experience will include; · Extensive technical expertise with a proven track record of … influence technical strategy and act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

you will do as a Technical Architect · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design … decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Represent client at senior customer forums, technical boards, and industry events. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. What you’ll bring · Extensive technical expertise with a proven track … act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. Core areas (must have): · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

work with executive teams to define responsible, value-driven AI strategies and deliverable roadmaps that align with their business goals. Our work sits at the intersection of AI strategy, design, product management, technology and governance - helping clients identify genuine AI opportunities, prototype responsibly, and scale solutions safely. We’re now looking for an experienced Product Director to partner with … product strategy and vision for AI and data-driven initiatives across client projects. Define measurable outcomes, success metrics, and value propositions for AI products. Collaborate with cross-functional teams (design, data science, engineering) to define roadmaps and MVPs. Translate complex AI and data concepts into business terms for non-technical stakeholders. Support client workshops on AI opportunity mapping, prioritisation … capabilities (you don’t need to code, but understand the landscape is a bonus). Experience leading AI, data, or automation product initiatives — from discovery through delivery. Familiarity with design-thinking or service-design methodologies. Why Work With Sorai Work with forward-thinking clients and a multidisciplinary AI team. Engage in projects that combine AI strategy, product More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Hubs = Edinburgh, Leeds, Manchester and London. As a user researcher at hedgehog lab you'll work with a multi disciplinary team of designers, product managers, and engineers to help design and build user centred experiences. You'll be responsible for working closely with clients to plan research studies, expertly managing stakeholder expectations, and crafting projects for maximum impact. You … confident communicator, able to present research insights and recommendations to internal teams and clients. As a member of the UX team, you will be a champion of user centred design principles, advocating best practices with clients, and driving continuous improvement of our UCD practice. Who are hedgehog lab hedgehog lab is a digital product consultancy with 20 years of … + two days wellbeing Mental health support Company supplied Apple Mac Required experience You have at least 2 years' research experience in UX or related fields (e.g., market research, service design, academia), with a strong ability to understand problems and tackle real world research challenges. You can design, plan, and run qualitative and quantitative studies across varied More ❯

ambiguity and iterative delivery Nice-to-Have Exposure to NHS data standards (FHIR, HL7, SNOMED) Experience within large-scale digital transformation programmes Understanding of API-based systems or integration design Background in Product or Service Design Apply now or email dom@briodigital.io for more information. More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯