1 to 25 of 33 Service Delivery Jobs in Hampshire

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with … ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

Experis - ManpowerGroup is seeking a Service Delivery Director to oversee service delivery across multiple customer contracts with a focus on growth opportunities and continuous improvement. This role involves managing financial governance, leading service teams, and ensuring high-quality service delivery standards. Ideal candidates … should have experience in service delivery management, MoD customer knowledge, and familiarity with ITIL and agile methodologies. The position is based in Basingstoke with regular travel to London and Corsham. #J-18808-Ljbffr ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead … service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

change is delivered safely with minimal business disruption? This is an opportunity to take real ownership of the Change Management function within a collaborative Service Delivery environment. You will play a key role in maintaining operational stability while enabling business change and continual improvement. Working across technical teams … Change, ensuring appropriate control and compliance. Evaluate business impact, technical risk, testing evidence and rollback plans before approving changes. Coordinate with technical teams, Service Delivery, project teams and clients to ensure successful change implementation. Monitor Change Management key performance indicators and drive continual service improvement to reduce ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

慨正橡扯 is seeking a Solution Architect to lead account teams and align business objectives with service delivery across a dynamic environment. You will drive end-to-end solutions, forecast demand with account teams, and oversee budgeting and staffing to meet client needs. The role requires strong leadership, strategic … thinking, and excellent communication across departments to enhance service offerings and customer satisfaction. Travel may be required as projects span multiple accounts. #J-18808-Ljbffr ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

high-profile, secure infrastructure programme within a complex and mission-critical environment. This is an opportunity to play a key role in the delivery assurance of critical infrastructure platforms and services, providing hands‐on testing expertise across the full test lifecycle. Successful candidates will be responsible for planning, executing … assuring infrastructure testing activities while working closely with engineering, architecture and service delivery teams. Key Responsibilities Develop, review and execute Infrastructure Test Strategies, Test Plans, Test Scripts and Test Cases . Perform functional, integration, system, performance and operational testing across complex infrastructure environments. Manage defects throughout the full ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

Leads to ensure effective maintenance and optimisation of mechanical infrastructure. With a team of 8 direct reports, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the site. See the attachments in the document section for the full job description and more … site, which is one of Pulsant's largest sites. Key responsibilities: Leadership & governance Own and lead end-to-end data centre operations ensuring continuous service availability. Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site team as well as managing vendors and contractors ...

Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support/Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will … balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle ...

Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing ...

strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining … senior point of contact for this strategic account, you will work closely with customer executives, Majesco leadership, product teams, support teams and delivery organisations to drive customer satisfaction, business outcomes, and long‐term partnership success. This is not a traditional support leadership role. Success in this position requires ...

hours per week, Southampton, On-site Overview: Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions … minimised. Key Responsibilities: Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs). Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues. Communicate necessary changes ...

Fire & Security Engineer - Service & Install Southampton, Winchester & Hampshire Areas 38,000 - 45,000 Basic DOE + On-Call + Vehicle A well-established and highly respected Fire & Security solutions provider is seeking a dedicated Fire & Security Engineer to join their expanding technical team. Based in the South & South-East … this business has built a strong reputation for exceptional service delivery, quality workmanship and technical excellence across both commercial and residential projects. Engineers are fully supported with training and development, and the organisation prides itself on professional delivery and long-term client relationships. The Role You will ...

plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects … meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supports developing new business proposals and introduces new technology to enhance business solutions. Selects and hires employees. Trains and evaluates employees to enhance their performance, development ...

network security controls to ensure secure, compliant and highly available infrastructure Monitoring network performance, capacity and availability, proactively identifying opportunities to improve reliability and service delivery Working closely with internet service providers, telecommunications partners and third-party suppliers to maintain service levels and deliver infrastructure enhancements … from analogue infrastructure to modern All IP networking solutions Producing and maintaining high-quality technical documentation, network diagrams and operational procedures Contributing to continuous service improvement initiatives while ensuring compliance with industry standards and data protection requirements What You Will Need to Apply: The ideal candidate for this role ...

contribute to infrastructure projects across multiple cloud services while playing a key part in a wider transformation programme, including changes to IT operations and service delivery practices. Key Responsibilities Contribute to continuous improvement across platform, delivery, and operational practices. Help reduce operational risk across the core cloud … platform. Support demand planning and delivery by working closely with product owners and stakeholders. Provide guidance and best practice to application teams adopting cloud platforms. Assist in maintaining operational commitments, including managing support tickets and resolving issues. Skills & Experience Experience with AWS or Azure and cloud-native architectures Knowledge ...

Responsibilities IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead. Technical Support - Provide hands-on support across hardware, software, networks, and user issues. Cloud Administration - Manage and maintain environments in AWS and Azure , including monitoring, access, and configuration. User Lifecycle … ensure smooth transition from outsourced services. Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential. Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows. Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful ...

Digi2al Ltd in Portsmouth is seeking a Delivery Manager responsible for end-to-end product and service delivery, building high-performing teams, and fostering continuous improvement through agile and lean practices. You will manage risk, coordinate with senior stakeholders, and ensure alignment with government standards; start ...

Build strong, trusted relationships with internal stakeholders and external suppliers, with the ability to influence at a senior level Deliver a high standard of service, ensuring clear, proactive and effective communication throughout all procurement activities Drive continuous improvement in procurement operations to enhance efficiency and service delivery ...

points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event management tools such ...