1 to 25 of 27 Service Delivery Jobs in Hampshire

IT Service Delivery Manager Role Type: Full time; Monday Friday (Hybrid/Office Based) Salary Range: £30k £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. … Role Overview We are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships More ❯

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage More ❯

IT Service Delivery Manager Role Type: Full time; Monday – Friday (Hybrid/Office Based) Salary Range: £30k – £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage More ❯

also include clinical and safeguarding supervision to staff. Main duties of the job This postholder will also lead a project to introduce a single point of access to the service for clients and professionals. Integral to this role will Identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to … and information flows. *Establish and maintain links with a range of external partners/stakeholders providing them with information regarding performance as requested and gaining their support to ensure delivery of national and local targets. *All staff are expected to strive to make the Trust values 'what we do' -- to inspire, develop and support every one of us to … live our values, every patient, every colleague, every day. *Monitor external digital service delivery contracts to ensure delivery of those contracts and early identification and reporting of any risk to that delivery. *Ensure that national quality and environmental standards are achieved *Ensure compliance with the Care Quality Commission (CQC) Essential Standards Registration requirements. *Maintain and develop strong More ❯

company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready … operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability … leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align More ❯

Overview Head of Service Delivery Basingstoke/Hybrid £80,000 - £110,000 Customer Success Delivery Leadership Fintech SaaS Agile PMO Implementation Strategy Growth Culture Builder Are you the kind of leader who thrives in high-growth environments? Do you know how to scale delivery teams while keeping customers genuinely happy? I'm working with a fast … scaling fintech that's transforming how enterprise clients manage cash and payments. They're on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success. You'll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is … a strategic leadership role where you'll shape delivery frameworks, drive customer retention, and build scalable processes that actually work. You'll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process's sake. What you More ❯

Coordinator Location: Dummer, Basingstoke Salary: £30,000 - £32,000 SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … and daily operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.? Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site. Maintain relationships with key partners to ensure we More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Service Coordinator Salary: £23,000 - £28,000 (depending on experience) Our client is a global leader in advanced marine electronics and integrated solutions, with a strong reputation for delivering cutting-edge technology and exceptional support services. Their portfolio covers a wide range of sectors, from commercial shipping and offshore industries to luxury yachts, security systems, and environmental monitoring. Products … include navigation systems, sonar, radar, fish finders, and safety technologies trusted worldwide. They are seeking an organised, proactive, and motivated Service Coordinator to join their team in Havant, Hampshire . This is a pivotal role, ensuring seamless coordination of service activities and maintaining outstanding customer support across an international client base. Reporting to the Service Coordination Manager … you'll take ownership of service requests and see them through from initial enquiry to successful completion. Key Responsibilities Arrange and coordinate engineers to attend vessels and onshore sites worldwide for installation, maintenance, and repairs. Manage the complete service cycle: customer enquiry, quotation, follow-up, order acceptance, scheduling, completion, and invoicing. Monitor and record recurring technical issues, ensuring More ❯

Role - Helpdesk Lead Location - Whiteley Start - ASAP Salary - £35,000 to £40,000 The Role We are working with a fast-growing Managed Service Provider based in Whiteley, Hampshire, who are looking to appoint a Helpdesk Lead to join their dynamic team. In this role, you will be responsible for leading a small team of 2nd Line Engineers, ensuring … service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base. This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies. The Opportunity More ❯

time, permanent basis. This is a fantastic opportunity for a senior technical specialist who enjoys being hands-on, leading by example, and having real influence across infrastructure, applications, and service delivery. What's the Role About? In this senior-level technical position where you'll guide technology decisions, ensure consistency across systems, and act as the escalation point for … teams to shape solutions that are scalable, secure, and modern supporting everything from on prem to Azure systems. Key Responsibilities: Act as a technical authority across infrastructure, development, and service delivery teams Lead technical design and review of new solutions, ensuring best practice and alignment with overall IT strategy Step in as the go-to escalation point for … Understanding of ERP systems (SAP experience is a bonus) Scripting or automation (e.g., PowerShell, Python) and familiarity with Git/version control You'll Succeed If You... Have a delivery-first mindset and can balance strategic thinking with day-to-day problem-solving Are confident influencing and collaborating with technical and non-technical stakeholders alike Enjoy mentoring and raising More ❯

This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Project Manager - Key Responsibilities: - Successful delivery of assigned Network IT projects, on time and on budget. - - - Projects at KHIPU are a ‘Post Sale' activity, delivering the solutions of our primary Wired, Wireless and Security partners … Services Teams. They encompass the necessary Project and Technical documentation, agreed with the customer as being the success criteria of our project delivery. - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Liaising with customers, suppliers and internal departments on a regular basis to execute … projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Working closely with Account Managers, to ensure the correct number of professional service days are allocated to projects - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Project More ❯

technical expertise across a wide range of platforms including Cisco Call Manager, Cisco Voice, Meraki SD-WAN, MPLS, LAN/WAN. You’ll work closely with stakeholders, vendors, and service providers, ensuring network performance, stability, and continuous improvement across the business. Key Responsibilities Lead the delivery of network infrastructure projects aligned with business strategy. Manage and troubleshoot day … to-day network operations (LAN, WAN, SD-WAN, MPLS). Support Cisco Voice Platforms, Cisco Call Manager, and Meraki SD-WAN/SASE solutions. Maintain strong relationships with service providers, MSPs, and internal stakeholders. Evaluate telecoms/network technologies to identify cost savings and improvements. Produce clear network documentation and contribute to service improvement plans. About You Strong … Aruba). Hands-on knowledge of SD-WAN installation, support, and optimisation. Experience working with MPLS in commercial environments. Excellent troubleshooting skills and problem-solving ability. Comfortable managing vendors, service delivery, and stakeholder expectations. What’s on Offer Competitive salary up to £50,000 DOE. Structured induction and ongoing training to support career development. Enhanced family leave and More ❯

drive success. As a Customer Success Manager , you will leverage your interpersonal skills along with strong industry and product knowledge to ensure our customers consistently receive high levels of service delivery, derive maximum value from our Quantios product(s), and ultimately become advocates for both our solutions and our company. You will work closely with customers to identify … gaps in our customer relationship map. Job Responsibilities Manage and own customer relationships throughout their lifecycle. Act as the main liaison between customers and internal teams to ensure excellent service delivery. Engage directly with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to … resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and cross-selling opportunities. Support commercial activities such as renewals, license upgrades, and professional services. Contribute to the continuous improvement of customer success processes. Job Requirements More ❯

remote and on-site support to colleagues. You will provide 1st and 2nd line supportand work withIT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime andenhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line More ❯

role involving systems administration, proactive monitoring, and implementation of approved changes to ensure optimal performance across critical platforms. You’ll collaborate closely with internal teams and stakeholders, contributing to service delivery and operational excellence. What’s on Offer: Salary: £45k DOE 10% DV clearance bonus 5% SiS bonus Benefits pack – 10% employer pension, 26 days leave plus banks … be doing: Supporting Windows Server and VMware-based environments at scale Administering Active Directory, Group Policy, and Certificate Services Conducting monthly patching and license renewals Collaborating with stakeholders across service and security teams Contributing to process creation and execution for environment optimisation What you’ll need: Proven experience in the above technology and tools i.e., Windows Server and VMware More ❯

The purpose of this role is to facilitate continuous improvement within the Service Delivery (Control) function to facilitate and drive meaningful improvements within the Control space in order to achieve an aim of being able to provide a service our customers can rely on, particularly during disruptive events. Role Direct, develop and foster a culture of structured … practice, feedback and analysis presenting business cases for change and supporting proposals. Work with teams to identify and improve areas of poor performance. To identify and lead on the delivery of Control performance improvement workstreams within their area of expertise, including the identification and adoption of industry good practice. To undertake incident learning reviews to identify both areas of More ❯

annumA forward-thinking housing provider is seeking an experienced Housing Performance and Systems Officer to join their performance and insight function. This role plays a vital part in supporting service delivery through system optimisation, performance reporting, and supporting the implementation of a new housing IT system.This is a great opportunity for someone analytical and proactive, with experience in … data management, project support, and system administration within a housing or public sector environment. Key Responsibilities Develop and implement SMART KPIs to measure and monitor service performance Maintain and update Power BI dashboards and produce management reports Support and train staff on the effective use of housing IT systems Assist with the implementation of a new housing system, including … to staff and lead user forums to improve system use and reporting standards Prepare and maintain project documentation such as project plans, RAID logs, and highlight reports Liaise with service leads, ICT, and suppliers to resolve system or data issues Ideal Candidate Profile: Strong understanding of housing data and performance frameworks Excellent Excel and data analysis skills; confident with More ❯

certified, and ready to get stuck into exciting technical work in a secure and collaborative environment — we want to hear from you. What You'll Be Doing - Leading technical service delivery and building relationships with customer operations teams - Owning and resolving complex technical issues using Cisco solutions - Diagnosing and managing technical incidents across Security, Collaboration, and DC stacks More ❯

firm, is looking for a skilled Data Architect to support enterprise-wide data architecture initiatives. This role focuses on transforming core data assets into trusted, reusable resources that drive service delivery improvements, business growth, and AI innovation across multiple departments. Understanding of public sector compliance, regulations, and cross-departmental data sharing challenges Key Responsibilities: Build scalable data architecture More ❯

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. More ❯

backbone of our supply chain operations. This is a hands-on role where you'll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we'd love to hear from you. What You'll Be … Doing: Responding to incoming technical support incidents, service requests, and change tickets Managing your personal call queue and ensuring timely resolution of issues Providing clear updates and maintaining strong communication with customers Troubleshooting everything from password resets to complex server queries Escalating issues to the 3rd Line Team when needed Collaborating with Engineers and internal teams across Development, Projects … and Technical Delivery Performing software builds and rebuilds on PCs and laptops Diagnosing and fixing hardware faults, and installing upgrades as required Delivering top-tier customer service at every touchpoint What You'll Bring: Strong technical troubleshooting skills across desktop and infrastructure environments A detail-oriented mindset with a proactive approach to problem-solving Excellent communication skills and More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you … ll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies … overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to More ❯