1 to 25 of 32 Service Delivery Jobs in Hampshire

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership … database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN’s etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal ...

This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership … database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN’s etc. Support of mobile devices including tablets, phones, scanners etc. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal ...

This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership … administration/Crystal reports o TCP/IP, DNS, Routers, Firewalls, Switches, VPNs etc o Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal ...

This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership … database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN’s etc. Support of mobile devices including tablets, phones, scanners etc. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal ...

Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status … with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption ...

Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will … toolbox talks and maintain accurate records for compliance. Mentor and develop engineers through on-the-job coaching and formal training. Deputise for the Regional Service Manager during absences. Promote and maintain a high standard of professionalism, safety, and conduct across the team. Organise and maintain an effective call ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities • Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous … improvement. • Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget. • Streamline processes to enhance efficiency, service quality, and operational excellence. • Act as a trusted advisor and senior escalation point, strengthening long-term client relationships. • Align service delivery with commercial objectives ...

opened up several career opportunities for cybersecurity professionals. This role is working within the fast-paced, dynamic and varied Ops team delivering an excellent service to clients, and is ideally suited to a cyber-security professional looking for a fast-paced scale-up environment, where hard work is rewarded … Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

Your new company: Winchester City Council has been described by The Local Government Association (LGA) as "well-respected and high-performing", praising its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This means the council isn't just doing the basics … will lead a high-impact portfolio across IT, Digital, Finance, Revenues and Benefits. You will shape the IT and digital strategy in a shared service, prepare the Council for Local Government Reorganisation and drive customer-centric, cost-effective services built on insight, innovation, inspiration, investment and improvement.Collaboration will ...

Manager to take ownership of a portfolio of clients. You'll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you'll do Manage day-to-day service delivery and client relationships Drive revenue … growth and profitability across your portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we're looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions ...

looking for Duty Technicians to join an on-site operations team. This role plays a key part in maintaining day-to-day service operations, providing technical support, resolving incidents, and ensuring high standards of service delivery within a secure setting. Key Responsibilities Handle incoming technical support incidents … service requests and changes Manage personal call queues and ensure tickets are resolved within agreed timescales Provide clear and regular updates to users and stakeholders Resolve issues ranging from password resets to more complex server-related queries Escalate incidents to 3rd line teams when required Perform software builds ...

line with a constantly growing technical environment Contribute into developing an RBAC model in line with an existing IDAM (Identity and Access Management) service Generate recurring service and security reports for key stakeholders Providing security awareness training to users, stakeholders and visitors including onboarding briefs, security awareness campaigns … date with the latest security threats and trends Research and develop understanding of security as a discipline Shifts throughout 24/7 SOC Service Delivery Qualifications: CISMP, CompTIA Security+ or other technical certifications desired Experience: 3+ years experience in SOC, or related technical field Understanding of the following ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager ...

evolving it capability in line with its strategy. Responsibilities will include: In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. … Lead and own all aspects of service delivery, including contract performance and reporting. You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs Reporting into the board ...

Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage … transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations … daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience in: vCentre/VMware Event Management Tooling (e.g., SolarWinds, SCOM ...

complex infrastructure problems Understanding of Proofpoint and other security technologies Ability to manage multiple projects and priorities in a fast-paced environment Customer focused service delivery with a commitment to continuous improvement and stakeholder satisfaction Strong communication and interpersonal skills, with the ability to work effectively with diverse ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … successful Tech Manager: Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients Manage and support client IT hardware, software, and network infrastructure. Actively support and manage the onboarding of new clients, taking ownership ...

market initiatives Creating and shaping tailored propositions for carriers, including dark fibre and other high-capacity connectivity solutions Collaborating cross-functionally across finance, operations, delivery, and partner teams to ensure successful customer onboarding and service delivery Ensuring all activities meet stringent regulatory, legal, and security obligations Candidate ...

contracts and terms with IT suppliers and vendors Ensuring compliance with industry standards and regulations Managing supplier relationships and performance to ensure high-quality service delivery Collaborating with internal stakeholders to understand and fulfil IT requirements Providing insights and recommendations to optimise IT spend and efficiency Job Requirements ...

earn while you learn, with annual salary increases as you progress. Role As an apprentice, you'll be part of Babcock's Skynet Service Delivery Wrap (SDW) program, which plays a crucial role in providing essential communication capabilities to the UK and NATO armed forces. The Skynet system … ensures that service personnel can stay connected anytime, anywhere, in any environment on Earth. By joining this program, you won’t just acquire specialised networking skills - you’ll also contribute to projects that are critical to the security of the UK. You will work five days a week ...

earn while you learn, with salary increases each year as you progress. Role As an apprentice, you'll be part of Babcock's Skynet Service Delivery Wrap (SDW) program, which plays a crucial role in providing essential communication capabilities to the UK and NATO armed forces. The Skynet … system ensures that service personnel can stay connected anytime, anywhere, in any environment on Earth. By joining this program, you won’t just acquire specialised network engineering skills - you’ll also contribute to projects that are critical to the security of the UK. You will work our Bordon location ...