1 to 25 of 435 Customer Experience Jobs in London

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline … user needs and business objectives in support of the company's strategic digital vision. The ideal candidate combines strong product ownership and Agile delivery experience with a deep understanding of commercial business processes and Salesforce CRM capabilities. This role manages and executes the enterprise digital roadmap across all regions ...

loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental in redefining and maturing how we engage with our customers after … transformative data-driven decisions, champion efficiency, and aspire to elevate customer engagement, we're excited to connect with you. Your day-to-day: CX & Service Design Leadership: Lead the development and execution of groundbreaking service design strategies that elevate post-booking customer experiences through the following capabilities: Data ...

Product Manager, EU Customer Experience Improvement Job ID: 10483933 | Amazon UK Services Ltd. Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with … change. Establish data-driven approaches to detect issues surface customer pain points and drive upstream action across organizations. Understand how AI is reshaping CX product architectures, product development and customer workflows. Influence strategic direction, customer adoption decisions, engineering and business approach, vendors, partners, and organization priorities. Influence ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. The Executive Technical Director operates as a senior partner to both clients and internal leadership, helping define … modern technology reshape customer experience, commerce, and business operations. They translate business ambition into technology strategy, identify and originate new opportunities, and drive the creation of innovative, AI-enabled products and experiences. This role is critical in scaling AKQA’s impact by extending CTO-level thinking across ...

technology delivery, architecture, integrations, operational excellence and the long‐term health of the technology estate. Note: The core online learning platform (content, classroom experience and core LMS) is owned and developed by Efekta’s central product and engineering teams. This role owns the technology, systems and integrations that support … English Live’s commercial operations, including e‐commerce, Salesforce and sales technology, marketing and omnichannel platforms, customer‐facing business systems, and the integration and configuration of the Efekta platform for our customers. Product ownership remains with the business and relevant product teams. Within 12–18 months, success looks like ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. Role Requirements Technical Leadership Define and drive end‐to‐end technical strategy and architecture across complex ecosystems. Lead design … senior technology partner to clients, leading strategic conversations at C‐level across AI, platforms, and digital transformation. Translate business ambition and customer experience goals into clear, actionable technology strategies and roadmaps. Shape and originate new opportunities, from early‐stage thinking through to solution definition and proposal. Lead technical ...

Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end‐to‐end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

helping redefine how finance will work—real-time, digital-first, and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness. You’ll be accountable for building scalable … launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service ...

technically capable web specialist with strong hands-on Shopify experience? Do you enjoy improving websites, solving technical problems and developing new ecommerce functionality? Would you like to take ownership of the digital platforms for a long-established luxury interiors brand and help shape its future online offering … initial focus will be to carry out a full review of the current Shopify website, looking at its structure, functionality, performance, integrations and overall customer experience. You will identify what is working well, what needs improving and whether the current platform can support the companyâ s longer-term plans. ...

ComplyAdvantage is currently hiring for a VP of Customer Experience and Services. This is a revenue-critical role at a pivotal moment. We're scaling globally and rebuilding our product suite around Mesh, our next-generation AI-native compliance platform. We need a leader to define what customer … deployment at scale. Customer Success: the health, retention, and growth of every account post-sale. Human, digital, partner, and geo-based teams. CX Strategy & Operations: the systems, priorities, and operating cadence that run the CX organization. What you'll drive Build the modern, AI-led operating model Rethink ...

Product, Support, and RevOps to drive retention, expansion, and long-term customer value. This role is ideal for someone who has scaled a CX org through a similar SMB to enterprise transition, and who is genuinely energised by the challenge of building, not just running. … your sleeves What will set you apart: Experience in fintech, spend management, payments, or financial operations Exposure to global or multi-region CX organisations Experience improving renewal forecasting, health scoring, and customer operating cadences Familiarity with building segment- specific CX models from the ground ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem … service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff ...

ensure consistent, high‐quality delivery of the FNZ platform services, alignment to the go‐to‐market strategy, and achievement of financial, operational, regulatory and customer satisfaction outcomes. Key responsibilities include ownership of portfolio P&L performance, revenue retention, growth pipeline, margin protection, cost‐to‐serve discipline and resolution … with Service Delivery, Portfolio, Product and Commercial leadership to create a single, joined‐up client view across relationship, commercial and delivery performance. Responsibilities Portfolio & Customer Leadership Accountable for FNZ’s overall relationship, reputation and executive engagement across a defined portfolio of clients. Sets and owns portfolio‐level customer ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while … working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations ...

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape ...

language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, enterprising, customer-focused Manager of Customer Support to lead our growing customer support organization in the EMEA theater. As the manager of the EMEA … Customer Support team, you will use your deep experience to recruit and coach Level 1 and Level 2 support specialists. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You and your team will ...

Retail Regional Operations Manager Stamford Hill £50,000–£55,000 (depending on experience) + Up to 25% annual KPI-based bonus About Us We are an Ofcom registered and expanding telecoms company. We have two brands under our umbrella; One side focusing on our business division and the other … Head of Retail, this role acts as the operational backbone of the retail network. Ensuring each branch delivers a consistent, professional, and customer-focused experience. You’ll oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head ...

seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless … Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

Options Hybrid – London SE1 (4 days in the office) Flexible Start Date Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client … Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. The Role ...

sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE This is a pivotal role at the heart of Burberry’s customer transformation. With the successful migration to Braze and the implementation of HighTouch, the foundations are in place. The next chapter is about evolving from … channel-led execution to true customer orchestration, delivering connected, relevant and seamless experiences across CRM, Burberry.com and retail touchpoints. As Senior Manager, CRM Orchestration, you will lead the evolution of our orchestration strategy across One-to-Many and One-to-One communications. Working closely with Customer Marketing, Martech ...

looking for an experienced Adobe Experience Platform Solution Architect to lead the design, implementation and optimisation of Adobe Experience Platform and Adobe Journey Optimizer across our enterprise marketing ecosystem. This role combines architecture, technical leadership and hands-on delivery to ensure our Adobe Experience Cloud solutions enable … personalised customer experiences at scale. Working closely with Marketing, Data, Engineering and Product teams, you'll define customer journeys, architect integrations and help drive adoption of Adobe's digital experience technologies. Key Responsibilities Own the design, creation and optimisation of customer audiences within Adobe Experience ...