101 to 125 of 285 Customer Experience Jobs in London

Conduct and lead weekly and monthly meetings with staff to discuss overall performance. Lead and communicate positively to ensure a harmonious work environment and customer satisfaction. Experience: Experience in logistics and new business development History of managing multiple, competing priorities simultaneously. Proven ability to identify, analyse, and … extreme attention to detail. A track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. Passion for delivering exceptional customer experiences. Previously worked in a high-growth situation and/or start-up environment and is experienced in implementing processes and systems for efficient … operations. Excellent time management, organisational, communication and presentation skills with strict attention to detail. Prior work experience in a start-up environment preferred. This position offers a competitive base salary. Related to: Operations, SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, ECommerce, Last Mile more »

marketing agency as a Data Strategist and spearhead transformative data-driven marketing projects! In this pivotal role, you'll collaborate with experts in data, customer experience, and engagement to deliver innovative strategies that enhance client relationships and business outcomes. If you're passionate about crafting end-to-end … and have a knack for simplifying complex concepts this could be the role for you. You will work with a range of clients, developing customer-centric strategies and managing key client relationships. You will create impactful presentations, and drive data-centric marketing plans Using your expertise, you will also … play a critical role in mentoring team members too. Your experience Some experience in data strategy and CRM – with some experience gained in an agency environment. The ability to build strong relationships with clients and are able to present complex data insights as compelling narratives. An understanding more »

ensure web projects, enhancements and web site support tickets are delivered to a high quality within an agile environment. The ideal candidate will have experience in the definition of front end experiences and communicating their ideas and approach to senior stakeholders. Key Responsibilities Lead a team of FE developers … solutions and reduce technical complexity. Ensure the team understand what the roadmap is, so everyone is aligned in one direction. Develop new functionality and customer journeys on the SD & SVs desktop and mobile websites. Ensure that FE developers produce code that meet the quality and standards agreed (code review … contractors via HR. Update Digital Delivery Manager daily on team priorities. Technical requirements Ideally educated in a technology-related qualification or have some demonstrable experience in this field Min. 5 years f/end experience in eCommerce desktop/mobile development Expert front end developer who is skilled more »

ensure web projects, enhancements and web site support tickets are delivered to a high quality within an agile environment. The ideal candidate will have experience in the definition of front end experiences and communicating their ideas and approach to senior stakeholders. Key Responsibilities Lead a team of FE developers … solutions and reduce technical complexity. Ensure the team understand what the roadmap is, so everyone is aligned in one direction. Develop new functionality and customer journeys on the SD & SVs desktop and mobile websites. Ensure that FE developers produce code that meet the quality and standards agreed (code review … contractors via HR. Update Digital Delivery Manager daily on team priorities. Technical requirements Ideally educated in a technology-related qualification or have some demonstrable experience in this field Min. 5 years f/end experience in eCommerce desktop/mobile development Expert front end developer who is skilled more »

be able to immeasurably improve the product teams’ ability to resolve user issues. You must be product savvy, resourceful, patient and come with exceptional customer service skills. It's a priority for us that every user interaction works in the way it was designed to, so you need to … Put simply, you must love helping people! Much of this role involves engaging with internal and external users, whether that be in Product, Sales, Customer Success, or Engineering. So, aligning across multiple teams and the ability to deal with many different personalities and priorities is a key skill. We … analyses and recommendations about trends from user feedback to identify areas for new product opportunities and feature requests that can be made to improve customer experience and highlight these to the Product team. Follow up with clients where necessary once issues are resolved to evaluate satisfaction Build strategic more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

accurate and timely manner. Sub-contracting samples for outsourced analysis and transferring samples between sites. The role holder will be expected to ensure the customer experience is maximized through accurate and timely performance of duties relating to receiving customer samples and outsourcing for sub-contracted analysis. Key … Act as a technical support to outsource pricing and testing requirements with sub-contracting labs. Outsource pricing with subcontracting labs to ensure we fulfil customer requests. Preparing POs via IFS and updating the PO log. Liaising with sales to ensure they are aware of updated/new pricing for … sub-contractors. Where required provide cover and support to the overall sample registration function. Qualifications Minimum of HND or equivalent experience Relevant experience in a similar role Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global … building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London 3 days in office/2 days remote Salary: £30,000 £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem … Product Specialist Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an experienced project manager in … the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to support a wide variety more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

range of projects. You will use a variety of Statistical analytics techniques including segmentation, clustering, predictive analytics and modelling in order to help predict customer buying behavior and contribute to future plans for the retail business. Responsibilities: Develop analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader … and information Work with a varied group of stakeholders to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue Experience: Good working knowing of SQL and working with large and complex data sets You've had … some exposure to cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery etc You have experience of marketing campaign design and analysis, working with customer data to find key insights to inform and drive change within the business You have a good awareness and understanding of technology more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Skillset Required: Looking for experience in IT End User Assets (such as Laptop, Desktop, Mobile device) management experience Outstanding customer experience required in this role Understand more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Skillset Required: Looking for experience in IT End User Assets (such as Laptop, Desktop, Mobile device) management experience Outstanding customer experience required in this role Understand more »

deliver industry leading commercial technology capabilities for our client, working closely with internal business partners and technical teams to accomplish their objectives. Skills and Experience: An experienced IT Business Analyst with a proven track record of delivering complex, cross-functional programs and solutions to support the launch of commercial … pharmaceutical products Experience within a high-growth commercial Biotech with knowledge and understanding of commercial and related functions in the Biotech industry: e.g. Launch and Commercialisation, Patient Services, Customer Experience, Data and Analytics, etc. Proven IT Business Analysis discipline and an extensive analytical toolkit, able to analyse … complex business problems and deliver innovative solutions to address them Experience and knowledge of end-to-end IT software development lifecycles, with commercial experience of agile methodologies Experience with the implementation and maintenance of Salesforce applications and their delivery in a GxP environment working with dispersed and more »

deliver industry leading commercial technology capabilities for our client, working closely with internal business partners and technical teams to accomplish their objectives. Skills and Experience: An experienced IT Business Analyst with a proven track record of delivering complex, cross-functional programs and solutions to support the launch of commercial … pharmaceutical products Experience within a high-growth commercial Biotech with knowledge and understanding of commercial and related functions in the Biotech industry: e.g. Launch and Commercialisation, Patient Services, Customer Experience, Data and Analytics, etc. Proven IT Business Analysis discipline and an extensive analytical toolkit, able to analyse … complex business problems and deliver innovative solutions to address them Experience and knowledge of end-to-end IT software development lifecycles, with commercial experience of agile methodologies Experience with the implementation and maintenance of Salesforce applications and their delivery in a GxP environment working with dispersed and more »

on trust and value. About the Role Energy & Utilities in The UKare going through a transformation journey with the focus on Field services, enhanced customer experience (through digital and data enablement), Connected technologies/IoT and green energy (electric vehicles, heat pumps etc.). Cognizant has engagements with … multiple energy & utilities clients in Ireland where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Cognizant has seeking an established UK Transmission and Distribution Consulting lead/Associate … Director as part of our Utilities Industry consulting group where we are helping out customer in this domain being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Key Responsibilities: Engage with business more »

a seeking a Senior Data Analyst who has strengths in Python and SQL who will efficiently deliver robust analytics. The successful candidate will have experience with web and social analytics tools (GA/Adobe/Brandwatch/Sprinklr) and data visualisation tools (Power BI/Tableau/Looker/… etc) to uncover key insights across channels and create self-service dashboards. EXPERIENCE Bachelor's Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master's degree or PHD is a plus. Degree will not be required with appropriate work experience. … years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice. You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx) Statistics more »

an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. Benefits Package Annual Bonus 25 Days' Annual Leave + … line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience more »

of work, were always on the lookout for extraordinary people to join our dynamic teams. Working at The Office Group and Fora is an experience far from ordinary. Everyone here is fuelled by a desire to redefine the workplace of today and empower each other as we fulfil our … mission. Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of The Office Group in our Backstage teams, theres a role to suit you. And all in a supportive environment, built on … creativity, collaboration and success. We are on the lookout for engaging individuals to join our Concierge Teams Senior Member Experience Hosts. The Senior Member Experience Host will provide exceptional experiences for our members and their visitors across our London Locations. You will also provide support to the Workspace more »

institutionalize behaviors for the appropriate use of data within changing security requirements, privacy needs, ethical values, societal expectations, and cultural norms. Environmental Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets … around the foundation of insights that support better decision making across our value chain. Focus on reusability of insights, driving better risk assessment and customer experience internally and externally to Aspen. Maintain oversight working closely with IT relating to the design, development, and implementation of analytical tools and … to analyze the competitive landscape to proactively address competitive threats, inform the product roadmap and anticipate market trends and evolving client needs. Essential Skills & Experience: Specific professional qualifications (and broad business qualifications) at the level of degree or equivalent. Must offer track record of working (ideally) in the Insurance more »

an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best customer experience is provided. This role enables you to further develop your existing knowledge in IT and allows you to work with highly technical … they are now looking for a Cloud Support Engineer to join their highly technical skilled team. On offer is a chance to challenge your experience and progress in a role where the company is growing rapidly. You will be having the opportunity to work abroad too with different projects … operating systems (such as Windows, Linux, and macOS), familiarity with virtualization technologies VMware, Veeam backup solution), and excellent communication skills. Additionally, candidates should have experience working in a customer-facing role and the ability to prioritize and manage multiple tasks effectively. This is a fantastic opportunity to be more »

Liquidity and Custody solutions. Our team focuses on providing the data foundation to help Ripple's teams scale and leverage data to build better customer experiences. As a Senior Staff TPM, you will take on and drive multiple key initiatives to drive cross org initiatives . This position requires … a program management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Ripple. A TPM anticipates areas that require cross-organization alignment, as well as uses great judgment to balance deliverables, constraints, and dependencies … tracking dashboards to advise partners of development progress and gaps WHAT YOU'LL BRING: 8+ years of previous release and/or project management experience on projects involving complex enterprise tech environments Proven understanding and working knowledge of the software development life cycle and modern project management standard processes more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … lead a growing team YOUR SKILLS AND EXPERIENCE Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills more »