101 to 125 of 1,637 Customer Experience Jobs in London

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on More ❯

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This is an exciting opportunity to join a growing … chain as it relates to freight management, customs brokerage, and more. - Invent new ways to analyze data to identify the trends and gaps in customer experience related to the service we provide - Interface with cross-functional teams to build centralized tools that will allow for optimization in day … systems) as well as less conventional data sources. - Analyze and synthesize large data streams across multiple inputs. - Find and create ways to measure the customer experience to drive business outcomes. - Identify patterns in data and how they relate to the business outcomes About the team About AWS Diverse More ❯

Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations … Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships. Within … for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. … You will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk. Maintain product expertise across the Zendesk product line. Collaborate in establishing world More ❯

businesses, schools, universities, hospitals, government, enterprises (and everything else). The needs of these business customers are different from those of the traditional Amazon customer, so we are reinventing everything from how we offer our selection, pricing, customer experience and offer unparalleled customer support. We have … businesses buy in this modern age. Key job responsibilities You will be part of a team that is responsible for all aspects of the customer experience - from the visual interface to the back end services. Our systems need to meet remarkably high standards of quality, performance and reliability … About the team You'll join a dynamic and diverse team, with strong ownership of what we develop and passion to provide a great customer experience. The team will hold you to the highest standards, as we all feel strongly about the product we develop. BASIC QUALIFICATIONS - Experience More ❯

solutions and improve the business value from existing implementations, and drive the sales process until closure. Work closely with project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or consulting firm. A combination of Delivery & Services sales experience is preferred. Strong sales acumen with a focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation, digital … marketing ) Ability to navigate complex environments. Proficiency in sales planning and pipeline management. Experience in negotiating engagement pricing and contractual agreements. Ability to demonstrate understanding and experience with value-based selling and contracting to large enterprises. Strong relationship-building skills at both C-level and functional levels. Ability More ❯

Outsourcing , EU Capacity Planning Job ID: Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low … research and develop technology that improves the lives of shoppers and sellers around the world. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the … about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. Key job responsibilities The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯

Role: Director - Sales – UK/Europe Location: UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales … credentials. Candidate should have Solution selling and new account generation (hunting) experience in Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions across different technology platforms in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/Pharma industry sectors Academic Qualification: A bachelor’s degree in … and accurately forecasting business deals to be closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions . Understanding & experience in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/ More ❯

Role: Director - Sales – UK/Europe Location: UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales … credentials. Candidate should have Solution selling and new account generation (hunting) experience in Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions across different technology platforms in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/Pharma industry sectors Academic Qualification: A bachelor’s degree in … and accurately forecasting business deals to be closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions . Understanding & experience in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/ More ❯

Role: Director - Sales – UK/Europe Location: UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales … credentials. Candidate should have Solution selling and new account generation (hunting) experience in Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions across different technology platforms in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/Pharma industry sectors Academic Qualification: A bachelor’s degree in … and accurately forecasting business deals to be closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions . Understanding & experience in Hospitality, Travel/Leisure or Media & Entertainment or Lifescience/ More ❯

support financial aspects for Amazon transportation. Amazon's transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience - from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands of requests per second and … ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models, and customer experience, increasingly complex transportation network, ever-expanding selection of products, and growing number of shipments worldwide, we have an opportunity to build software … our tech team to meet the next level of product requirements for Trans Finance. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience - Experience programming with More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Global Customer Success Operations Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth. As a Global Customer Success Operations Manager, you will support and optimize our Customer Success team globally. This role focuses on driving efficiency, scalability, and insights through process … tool management, and data-driven decision-making. The CS Ops professional will play a critical role in ensuring the success and growth of our customer base by enabling the team to deliver exceptional experiences. This role could be based in our London or Paris office. What You'll Be More ❯

industry seminars, strategic partnerships, and nurturing strong referral relationships. The ideal candidate will have an in-depth knowledge of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions, and will excel in building and maintaining relationships to drive business growth. Experience in establishing and expanding … and maintain a robust referral network. Technology Understanding: Maintain a comprehensive understanding of our technology offerings, including CRM, e-commerce platforms, digital marketing solutions, customer experience technologies, CMS platforms, and cloud solutions. Needs Assessment: Understand the business needs and challenges of potential clients and articulate how our solutions … track record of success in outbound lead generation and business development, preferably within the technology sector. Strong understanding of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions. Excellent networking, communication, presentation, and interpersonal skills. Ability to build and maintain strong professional relationships. Self-motivated, proactive More ❯

industry seminars, strategic partnerships, and nurturing strong referral relationships. The ideal candidate will have an in-depth knowledge of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions, and will excel in building and maintaining relationships to drive business growth. Experience in establishing and expanding … and maintain a robust referral network. Technology Understanding: Maintain a comprehensive understanding of our technology offerings, including CRM, e-commerce platforms, digital marketing solutions, customer experience technologies, CMS platforms, and cloud solutions. Needs Assessment: Understand the business needs and challenges of potential clients and articulate how our solutions … track record of success in outbound lead generation and business development, preferably within the technology sector. Strong understanding of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions. Excellent networking, communication, presentation, and interpersonal skills. Ability to build and maintain strong professional relationships. Self-motivated, proactive More ❯

industry seminars, strategic partnerships, and nurturing strong referral relationships. The ideal candidate will have an in-depth knowledge of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions, and will excel in building and maintaining relationships to drive business growth. Experience in establishing and expanding … and maintain a robust referral network. Technology Understanding: Maintain a comprehensive understanding of our technology offerings, including CRM, e-commerce platforms, digital marketing solutions, customer experience technologies, CMS platforms, and cloud solutions. Needs Assessment: Understand the business needs and challenges of potential clients and articulate how our solutions … track record of success in outbound lead generation and business development, preferably within the technology sector. Strong understanding of CRM, e-commerce, digital marketing, customer experience, CMS, and cloud solutions. Excellent networking, communication, presentation, and interpersonal skills. Ability to build and maintain strong professional relationships. Self-motivated, proactive More ❯

and improve the business value from existing implementations, and drive the sales process until closure. Work closely with the project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or a consulting firm. A combination of Delivery & Services sales experience would be preferred. Strong sales acumen with focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation … Ability to navigate complex environments. Perform sales planning and pipeline management. Negotiate engagement pricing and contractual agreements. Able to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises. Developing and maintaining strong relationships at both C-level and functional levels. Ability to multi More ❯

its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and … than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment. Position Summary To support our business growth, we are looking for a Senior Solution Consultant for our Professional … functional and organizational strategies to help customers achieve their business objectives. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our customers. The ideal candidate enjoys More ❯

Innovation Agency of the Year; Contagious Pioneers Best and Bravest Agencies on the Planet; and a Fast Company award for a World Changing Idea. CX Strategy/XD Director We're looking for a CX Strategist who brings both strategic thinking and hands-on Experience Design capability to shape … and deliver exceptional customer experiences. This hybrid role spans the end-to-end of CX from defining strategy through to execution and delivery. You'll work as part of a talented, multidisciplinary team across a diverse mix of industries from automotive and consumer brands to financial services, technology, and … the business. You Will: - Demonstrate strategic thinking and problem-solving skills , identifying opportunities for innovation, experience transformation, and growth. - Develop, drive and implement CX strategies that improve brand ecosystems, align with business goals and customer needs, and deliver meaningful, measurable value. - Lead and conduct research ( both qualitative and More ❯

a pivotal role in this growth. You will join a team of problem solvers and solution finders with a passion for delivering the best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and … encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in … adjacent functions. Objective Setting: Set clear objectives for your leadership team, evaluate progress, and cultivate a high-performance culture with a focus on collaboration, customer experience, accountability, and ownership. Operational Efficiency: Ensure working practices, tooling, and internal processes are well-defined and operational with minimal disruption, leveraging technology More ❯

HEAD OF PRODUCT Product: AI-Driven CRM & Customer Experience Platform Location: Central London 2 times a week Salary: up to £140,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over 30M customers by … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯