101 to 125 of 366 Customer Experience Jobs in London

of devices. We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers. You don't need any experience in those specific technologies, just an enthusiasm to build state of the art software particularly around user interfaces, cross-device APIs, or cloud-based services. If this sounds appealing … to you, please contact us and we'd love to chat! If you join us, your opportunities will include: • Invent a novel delightful Android-based experience for our customers. • Collaborate with UX and Product owners to define customer experience and product direction. • Deliver high quality software through working in a dynamic, team-focused Agile/Scrum environment. … delivering services that respond with minimal latency at Amazon scale. You will work on device frameworks, APIs and more. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Upmarket Customer Success Manager you will play a pivotal role in guiding some of our largest customers … through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now … working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Upmarket Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is based in our More ❯

experience. As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX in English and Japanese, and be a self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities You … will excel in the following areas: - Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to … our engineers. - Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment. - Business Growth: You manage the complete business of your product area including establishing key metrics, setting and meeting goals on customers, customer engagement and retention. - Cross More ❯

the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK … by Review Centre since 2013. At Policy Expert, data is at the heart of everything we do, and our ambition is clear: our data and analytics will enrich every customer experience, optimize every business decision, and empower every colleague. The Exec and Board have committed significant investment to establish and mature our data capabilities, underpinned by a transformative … strategic prioritisation and translates executive decisions into actionable roadmaps and timely delivery. Our Product Management function combines deep business insights, user-centred design, and agile methods to create impactful, customer-focused solutions. Joining this team means being part of a collaborative and dynamic environment, driving products that enhance customer experiences, improve operational efficiencies, and significantly contribute to our More ❯

Pinnacle is committed to delivering projects efficiently, on time, and with precision. Our team is made up of skilled, professional, and engaged consultants who are responsive, positive, and customer-focused. We strive for excellence in every project, maintaining a strong focus on both customer satisfaction and individual performance, including utilisation and revenue contribution. We are looking for an … experienced Sage 200 Application Consultant who is process-driven and passionate about continuous improvement. You’ll play a critical role in delivering high-quality consultancy services that enhance the customer experience - ensuring it is always evolving and improving. As part of the wider Professional Services division, this role is responsible for delivering application consultancy across a range of … UK), but some travel may occasionally be required. Key Responsibilities Planning Understanding the order with the Sales Person and Project Lead Clear definition of the ‘key deliverables’ from a customer perspective Project scoping with the customer, walking the customer through the solution as understood Highlight any obvious commercial variances from kick-off expectations Understand customer resource More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

Dialogflow CX Engineer Rate: £400 - £500 a day Duration: Initially 6 months Location: Mostly remote with occasional client workshops in the UK Conversational AI Specialist Are you a highly skilled Dialogflow CX Engineer looking for your next challenge? We are partnering with a prominent global consultancy to find exceptional talent for a high-profile project with their significant end-client … opportunity to work at the forefront of Conversational AI, leveraging Google Cloud and Generative AI technologies to shape the future of customer interaction. The Role: As a Dialogflow CX Engineer, you will be instrumental in designing, developing, and deploying advanced conversational AI solutions. You will work within a dynamic team to create intelligent, user-centric AI agents and virtual … What We're Looking For: We are specifically seeking candidates with deep, proven expertise in Dialogflow CX. Essential Skills & Experience: Extensive hands-on experience as a Dialogflow CX Engineer. This is the core requirement. Strong proficiency with Google Cloud Platform (GCP) services relevant to Conversational AI. Demonstrable experience in developing and integrating AI agents and virtual assistants. More ❯

teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience … innovate relentlessly. Science is core in our offering to shoppers, advertisers and customers. Our scientists apply machine learning, optimization, causal modeling and game theory at scale to enhance the customer experience, help advertisers reach relevant audiences, and support brand building. We are seeking talented scientists to invent cutting-edge techniques in a variety of areas and innovate on … field, received within 2 years of starting the program Proven publication record in Machine Learning, Robotics, Computer Vision, AI, Computer Science, Econ, Operations Research, or other related technical fields Experience in data science and quantitative research Proficiency in technologies relevant to the subfield PREFERRED QUALIFICATIONS Ability to independently deliver results in a fast-paced environment Publications at top-tier More ❯

Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech Job ID: AMCS India Private Limited In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and … will work hard, have fun, and of course, make history! Key job responsibilities Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes Partner with engineering teams to architect scalable solutions that integrate with existing systems … Analyze customer data and feedback to identify pain points and opportunities for improvement Define and track key performance indicators (KPIs) to measure the success of concessions initiatives Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation Champion customer-centric solutions while balancing business objectives and technical More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,800 people across Europe and North … with us, keep reading! We're looking for a Senior Product Designer to join our Automate team within the Genesis Tribe. You'll be designing tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience - your designs will directly … our internal teams and customers. In the Automate squad, you'll work on sophisticated workflow tools that need to be both powerful and intuitive for daily use by our customer care agents. What you'll be doing Design workflow automation tools that help customer care agents solve complex travel requests quickly and accurately Partner closely with customer More ❯

business. This role offers a unique opportunity to lead high-impact, cross-functional initiatives that empower selling partners to grow their businesses through strategic discounting, while improving the overall customer experience. As a Senior PM, you will own end-to-end strategy, product development, promotion fee strategy and execution for new promotional tools and features tailored for the Japan … marketplace. You will collaborate closely with WW counterparts across product, engineering, finance, marketing, legal, and category teams to design and deliver scalable solutions that meet local seller and customer needs. You will be responsible for uncovering new business opportunities through data, proposing and launching innovative features, and influencing leadership through written and verbal communications. You'll also help set … Identify product defects and work with the WW tech teams to drive timely resolution of bugs impacting promotion performance Develop and execute JP marketplace Promotion Fee strategy Own Promotions Customer Experience and Seller Experience About the team The 3P Promotions team is part of Amazon's Seller Services organization. We help third-party sellers on Amazon Japan More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a … APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to More ❯

in every home in the UK by 2025. As a Product Success Manager, you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. We're building the future of mobile at EE - one where network capability, digital experience, and customer … meaningful value for our customers. This role sits at the heart of EE's ambition to lead in Mobile, Gaming, and Consumer Electronics - three rapidly evolving categories where innovation, customer experience, and network excellence converge. As a Product Manager, you'll be responsible for the in-life performance of products across these verticals, working across the full portfolio … to ensure we're delivering outstanding experiences for customers and commercial value for the business. By combining a deep understanding of product performance, customer insight, and market opportunity, you'll drive continual improvements, inform product strategy, and help shape the future of connectivity across all our core consumer technology domains. What you'll be doing Define and own mobile More ❯

is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. As a Customer Success Manager, you'll be responsible for partnering with our largest, global customers. Your primary role is to drive adoption of the Ironclad solution and ensure your customers are … Additionally you'll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework. What You Will Be Doing: Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics Utilizes established Success plays to drive impactful results Monitors customer health, renewal timelines, and business … goals to create joint strategies for success Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value Conducts Executive More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. We More ❯

management duties, from product ideation through development, launch, sale and closure. You'll have a deep understanding of the UK savings market and will represent the voice of the customer at all touchpoints in the customer journey. You will be the Banks first line of defence ensuring the savings products and processes are compliant with all relevant legislation … regulation, and industry best practice. Responsibilities: Responsible for the accurate, timely and compliant implementation of BAU product changes inc. customer communications. Responsible for identifying, proposing, and driving continuous improvement and changes across the savings portfolio using customer insight to support product initiatives ranging from annual product reviews to new product launches and partnerships. Responsible for creating, maintaining, and … updating an accurate and up-to-date customer collateral repository across all products including brochureware, T&Cs and customer communications. Working alongside the Director of Liabilities and with Operations colleagues to review Product Manuals and any product procedures are accurate and up to date. Delivery of the overall Savings product change agenda; working with IT/Transformation to More ❯