151 to 175 of 435 Customer Experience Jobs in London

data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. … break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know ...

employees rely upon every day. Unlike traditional IT teams, WTT works broadly across IT and our business with a specific focus on our employees’ experience with technology. WTT responsibilities include physical and virtual devices (desktops/laptops, tablets, payment, printers, virtual workstations, etc.), workforce/productivity applications (email, unified … operational health, build and deliver technology solutions. Responsibilities Be able to communicate complex solutions at all levels up to and including C suite Significant Experience of the Microsoft product set across platform, endpoint and security Significant experience of security technologies across the MS stack including ...

standards and help build platforms that support product, price and availability flows, partner and marketplace integrations, fulfilment, warehouse and logistics integrations, and market-specific customer experiences. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. What You’ll Do Your … business‐critical programmes. Define and evolve scalable integration patterns for product, price and availability flows, fulfilment capabilities, partner onboarding, marketplace integrations and market‐specific customer experiences. Shape technical direction and influence Technology and Product investment decisions, engineering team structures and delivery approaches to ensure sustainable, scalable outcomes. Champion engineering ...

derive), starting with Enterprise archetypes and scaling digitally. Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure every customer benefits from SAP’s cloud qualities. Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness. Support adoption, identifying … mitigating technical adoption risks. Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption, and promote SAP best practices. Provide customer context to all teams, enhancing customer proximity and experience. Articulate the value of the designed target architecture and possible intermediate/transition steps ...

strong emphasis on software quality, cloud-native architecture, automation, cybersecurity, observability and continuous delivery. It is also exploring how AI can enhance its products, customer experience, engineering practices and internal operations. This role is less about expertise in one technology stack and more about leading a modern technology … organisation while balancing engineering excellence, operational effectiveness, security, innovation and business outcomes. You’ll Ideally Bring Experience in a senior technology leadership role, such as Head of Technology, Head of Engineering, Engineering Director or Technical Director Strong software architecture and system-design expertise Experience building and scaling cloud ...

contract types. Manage multiple concurrent contract migrations in a high‐volume, fast‐paced environment. Develop and lead a specialist team responsible for contract review, customer outreach, and documentation. Partner with Procurement, Legal, Sales, Finance, Operations, and external parties to coordinate transfer activities. Serve as escalation point for supplier & partner … planning and design by applying best practices and lessons learned. Develop and refine tools, templates, and workflows to improve efficiency and scalability. Required Skills & Experience 5+ years of experience in contract management, partner operations, or project management. Experience working in organizations undergoing mergers, divestitures, or large‐scale ...

Opportunity We're partnering with an innovative WealthTech business seeking a Mobile Product Manager to own and evolve its flagship mobile experience across iOS and Android. This is a high-impact role where you'll shape a product used daily by customers, working closely with engineering and design teams … deliver seamless user experiences. You'll combine product strategy, customer insight, and data-driven decision-making to drive engagement, growth, and satisfaction. Key Responsibilities Own the roadmap and backlog for a customer-facing mobile app Lead the delivery of new features across iOS and Android platforms Continuously improve ...

Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high … rapid, expert handling of complex, time-critical, and sensitive issues. The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem‐solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a Principal, you will actively participate in the growth ...

country. The insights we gain help us build scalable, high-performance products using cutting-edge technology, products that give our customers an amazing shopping experience, including our award-winning SmartShop app. In an inclusive, agile environment, you'll have the space to be curious, experiment, and solve complex real … practices across teams. Working closely with Product, Design, and Engineering partners, you'll drive innovation and ensure our Android experiences remain scalable, resilient, and customer-focused. What You'll Do Lead the design, development, and evolution of large-scale Android applications using modern Kotlin-based technologies Own complex technical ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

influencers. Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer. Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense. Based on regional needs, craft … customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross‐sell opportunities. Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding. Travel ...

regional marketing strategies aligned with business objectives across the EMEA region. Own integrated marketing plans, campaigns, and event programmes to drive pipeline growth and customer engagement. Manage regional marketing budgets and optimise investment based on campaign performance and ROI. Lead the planning and delivery of executive events, customer … campaign success metrics. Partner closely with Sales, Product Marketing, and other cross-functional stakeholders to support go-to-market initiatives. Ensure a consistent customer experience and messaging across all regional marketing activities. Provide leadership and guidance to marketing and event team members where required. Potential line management ...

Customer Service Advisor Location: City of London Salary: 15 per Hour Hours: 2pm - 11pm/Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting … behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling inbound customer ...

Customer Service Advisor Location: City of London Salary: £15 per Hour Hours: 2pm - 11pm/Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting … behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling inbound customer ...

they help customers modernise onboarding, strengthen compliance processes and combat increasingly sophisticated fraud threats through a market-leading SaaS platform. Having established a strong customer base across multiple international markets, the business is now investing significantly in its UK growth strategy and is seeking an experienced commercial leader … prevention. As identity fraud, synthetic identities and AI-enabled attacks continue to evolve, organisations are increasingly investing in technologies that improve trust, security and customer onboarding experiences. This role will place you at the forefront of that transformation. Working directly with the founders and executive leadership team, you will ...

/BPaaS Sales Lead based in the UK&I region. This remote position will include client visits. The role is for our Agentic AI Customer Service business and involves partnering with senior executives to deliver AI‐driven BPO and BPaaS solutions. Key Responsibilities Market‐maker who proactively initiates … thought leader, participating in industry forums, panels, and client advisory boards to elevate the brand. Required Qualifications Ideally 15+ years of experience in BPO/Business Process Services sales focused on transformative outsourcing and contact centre models. Demonstrated success with large, complex global BPO deals, ideally exceeding ...

custom covers, AI moderation, audit logs, and priority support. Founded in 2021, we are building a product that sits at the intersection of employee experience, workplace culture, and practical software. We are now looking for a Director of Sales to turn strong product-market resonance into a repeatable, scalable … internal processes. Improve sales fundamentals: CRM discipline, forecasting, reporting, conversion analysis, and pipeline hygiene. Feed market insight back into product, pricing, packaging, onboarding, and customer experience. Build the foundations for future sales hiring, whether that becomes SDR, AE, partnerships, or customer growth support. Represent the voice ...

Responsibilities Deliver operational excellence through product thinking: work with product managers, engineers and designers to translate operational challenges into product experiences. Product Development: share customer feedback, pain points and ideas with the Product Team and help shape our product and what we build next. Customer Service Collaboration: work … closely with the customer service team to ensure efficient, compliant and empathetic communication with our customers. Operational Delivery: ensure accurate, efficient, compliant and delightful delivery of key operational elements of the customer journey. Data and Monitoring: own key performance and risk indicators to improve customer experience ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: · £35,000 to £45,000 basic salary. · Up to 20% annual bonus. · Company car. ...

ways of working for product and platform development. By placing AI at the heart of the delivery roadmap, you will ensure the programme enhances customer experience and drives long-term operational efficiency. Key Responsibilities Programme Leadership: Direct the initiation, planning, and execution of the BSS transformation, ensuring alignment … Team Leadership: Build and mentor high-performing teams of Project Managers, Business Analysts, and Technical Leads in an Agile/DevOps environment. Required Skills & Experience Strategic Delivery: Proven experience in defining ways of working for product/platform builds and a track record of delivering major programmes where ...

every person on the planet. Our AI‐informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale. To advance this vision, we are seeking a dedicated, AI‐savvy SMB Account Executive with a proven track record … line revenue growth by acquiring new SMB customers, leveraging innovative and AI‐powered strategies for pipeline development and account expansion. Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools. Proactively lead complex sales cycles by integrating AI insights ...

Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful … product. You will be working on the platform and backend services of the product and also the middle layer that sits between third party customer support tools and our proprietary AI platform. We value autonomy , ownership , pragmatism and impact . Responsibilities include: Building new features or services ...

code creation to cloud deployment. Learn more at www.veracode.com , on the Veracode blog , and on LinkedIn and Twitter . Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders … driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode. What You\'ll Be Doing Manage a portfolio of strategic enterprise accounts and build ...