151 to 175 of 455 Customer Experience Jobs in London

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Customer Success Manager, Managed Services London, United Kingdom London, United Kingdom Share This In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity-not just answers-in all areas of business. We embrace … Clients rely on us to help them get the most value from their MDR service, ensuring they are informed, supported, and positioned to achieve their security outcomes. As a Customer Success Manager, you will be the primary advocate for a portfolio of customers, guiding them through the full-service lifecycle from onboarding and adoption to renewal and expansion. You … will combine strong relationship management with a solid understanding of our services to proactively drive customer satisfaction, retention, and growth. Manage and grow relationships with a portfolio of standard MDR customers, ensuring they achieve maximum value from their service and are positioned for renewal and potential expansion. Act as the primary point of contact for customers, managing the end More ❯

team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing, and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible … for over 1 million customer enquiries per year by phone vi a the councils contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths, and marriages, and providing support for some of Hackneys most vulnerable residents who … well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform More ❯

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We're scaling fast, selling through global retailers including Amazon … Argos, Best Buy and Costco, and we're looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer - from hardcore VR gamers to global enterprise clients - receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: Genuine enthusiasm for VR and gaming. Strong understanding of Shopify. Proven experience with CRM systems (HubSpot ideal). Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: Experience in technology product launches. Marketing exposure: Email, Google Ads, Meta Ads. More ❯

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We’re scaling fast, selling through global retailers including Amazon … Argos, Best Buy and Costco, and we’re looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: Genuine enthusiasm for VR and gaming. Strong understanding of Shopify. Proven experience with CRM systems (HubSpot ideal). Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: Experience in technology product launches. Marketing exposure: Email, Google Ads, Meta Ads. More ❯

scale, we're investing in the full digital journey of our customers - from first touch through to service activation and billing. We're hiring a Product Development Director, Commercial Experience to lead this transformation. This is a Single-Threaded Owner (STO) role with full accountability for the end-to-end Commercial Experience - spanning lead capture, quoting, ordering, fulfillment … activation, and billing. You'll define the product vision, lead cross-functional teams, and deliver seamless, digital-first journeys through ExpereoOne - our customer experience platform - and via API integrations for enterprise clients and partners. What You'll Own As Director of Commercial Experience, you will be responsible for designing and delivering a transparent, scalable, and intuitive experience … delivery data to support first-time-right billing . Drive transparency and accuracy by surfacing relevant billing status and dispute resolution flows in ExpereoOne. Key Responsibilities Own the Commercial Experience product vision and roadmap , spanning internal tooling, external portals, and partner integrations. Lead a cross-functional team of Product Managers, Designers, and Engineers , while aligning stakeholders across Sales, Operations More ❯

fast-growing scale-ups and global enterprises, such as Trainline, Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced environment. More ❯

Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues … and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management … the team and establish credibility through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience with alert routing, on More ❯

Growth leader, this role is perfect for someone hungry to grow. You'll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You'll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday … and beyond. This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales. SKILLS + EXPERIENCE 3-5 years CRM experience, ideally in a D2C or fast-paced environment Proficient with segmentation, logic building, campaign management in a platform like Klaviyo Comfortable with Canva or Figma … for light-touch email design (nice to have) Tenacious, proactive, and happy to get stuck into the details Experience across customer lifecycle and retention strategy More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

week). Purpose of the role: * This role sit within the Commercial Banking Regulatory & Complex Project team there is a need for a Senior Programme Manager with specific payments experience to work on the ISO Programme. What you'll do: Provide Senior Management oversight and leadership for key scope areas of the C&I ISO Programme, focusing on end … to end payment flow migrations for key customer segments, including FI/Agency Banking and Correspondent banking relationships. Direct responsibility for Business Readiness Project Managers, Business Analysts, Migration Managers. Programme responsibility for Customer Journey Developers and Product Owners across the programme. Drive customer Adoption to interlock and enable Programme Outcomes. Advocate for utilisation of ISO Benefits in … customer onboarding/product design/propositional enhancements and strategy in the wider MMM Goal and beyond. Relentless customer focus, considering the full E2E customer experience in the context of our programme activities - delivering clear experience guidance and training to partner banks and colleagues in all areas. Own the risk profile/risk tolerance for More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging insights, you will ensure that our internal and external knowledge resources are relevant, accessible … and effective in enhancing the customer experience and aligning with the department's goals and objectives. Your mission Lead strategy development and implementation for managing knowledge to enhance customer self-service and internal resources Direct the Knowledge Team in creating, updating, and organizing accessible internal and external content Collaborate with cross-departmental teams to identify content needs … ensuring alignment with customer requirements and product updates Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

Select and manage technology vendors to support scalable, regulatory compliant banking services aligned to the vision and strategy. o Establish detailed timelines for critical systems, core banking, Know Your Customer (KYC)/Anit Money Laundering (AML), AI engines, app building and technology integrations, build, test and launch. · RBP development o Incorporate feedback from the pre-application stages into system … policies, processes, controls, vendor selection, outsourcing and governance. o Design and implement KYC/AML policies systems, processes, transaction monitoring, onboarding and customer life cycles. o Estimate the potential for delays and develop risk mitigation strategies. o Develop and maintain a detailed risk management framework and risk register. o Ensure FCA consumer duty is embedded in all systems, processes … and customer touchpoints. · Outsourcing and vendor management o Design and implement an outsourcing and vendor management framework. o Define vendor selection criteria for technology, AI, cloud and data service providers. o Design and implement a framework for ongoing oversight and monitoring of technology and services. o Develop and implement operational framework, systems and processes with clear escalation and resolution More ❯

Select and manage technology vendors to support scalable, regulatory compliant banking services aligned to the vision and strategy. o Establish detailed timelines for critical systems, core banking, Know Your Customer (KYC)/Anit Money Laundering (AML), AI engines, app building and technology integrations, build, test and launch. · RBP development o Incorporate feedback from the pre-application stages into system … policies, processes, controls, vendor selection, outsourcing and governance. o Design and implement KYC/AML policies systems, processes, transaction monitoring, onboarding and customer life cycles. o Estimate the potential for delays and develop risk mitigation strategies. o Develop and maintain a detailed risk management framework and risk register. o Ensure FCA consumer duty is embedded in all systems, processes … and customer touchpoints. · Outsourcing and vendor management o Design and implement an outsourcing and vendor management framework. o Define vendor selection criteria for technology, AI, cloud and data service providers. o Design and implement a framework for ongoing oversight and monitoring of technology and services. o Develop and implement operational framework, systems and processes with clear escalation and resolution More ❯

Select and manage technology vendors to support scalable, regulatory compliant banking services aligned to the vision and strategy. o Establish detailed timelines for critical systems, core banking, Know Your Customer (KYC)/Anit Money Laundering (AML), AI engines, app building and technology integrations, build, test and launch. · RBP development o Incorporate feedback from the pre-application stages into system … policies, processes, controls, vendor selection, outsourcing and governance. o Design and implement KYC/AML policies systems, processes, transaction monitoring, onboarding and customer life cycles. o Estimate the potential for delays and develop risk mitigation strategies. o Develop and maintain a detailed risk management framework and risk register. o Ensure FCA consumer duty is embedded in all systems, processes … and customer touchpoints. · Outsourcing and vendor management o Design and implement an outsourcing and vendor management framework. o Define vendor selection criteria for technology, AI, cloud and data service providers. o Design and implement a framework for ongoing oversight and monitoring of technology and services. o Develop and implement operational framework, systems and processes with clear escalation and resolution More ❯

Select and manage technology vendors to support scalable, regulatory compliant banking services aligned to the vision and strategy. o Establish detailed timelines for critical systems, core banking, Know Your Customer (KYC)/Anit Money Laundering (AML), AI engines, app building and technology integrations, build, test and launch. · RBP development o Incorporate feedback from the pre-application stages into system … policies, processes, controls, vendor selection, outsourcing and governance. o Design and implement KYC/AML policies systems, processes, transaction monitoring, onboarding and customer life cycles. o Estimate the potential for delays and develop risk mitigation strategies. o Develop and maintain a detailed risk management framework and risk register. o Ensure FCA consumer duty is embedded in all systems, processes … and customer touchpoints. · Outsourcing and vendor management o Design and implement an outsourcing and vendor management framework. o Define vendor selection criteria for technology, AI, cloud and data service providers. o Design and implement a framework for ongoing oversight and monitoring of technology and services. o Develop and implement operational framework, systems and processes with clear escalation and resolution More ❯