151 to 175 of 1,613 Customer Experience Jobs in London

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Principal Product Manager Technical, Prime Video Viewer Experience DESCRIPTION Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Amazon's Prime Video is … is at the heart of everything we do. If this sounds exciting to you, please read on. As a product leader for the viewer experience for movies and TV shows, you will define a best-in-class, lean back, playback experience for Prime Video's core content type. … You will have end-to-end ownership of the product strategy, roadmap, features, user experience, design, and technology required to deliver an immersive playback experience that enables Prime Video customers to binge watch their favorite movies and TV shows. Prime Video's scale and selection is unprecedented, so More ❯

fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As … a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels … professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and More ❯

and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power … rely on Fresha to power their operations daily. Reporting to the VP of Marketing (Brand and Communications) and working closely with Product, Revenue Operations, Customer Experience, and the wider Marketing team, you will be responsible for developing and optimising our CRM programs. This includes driving lead activation, feature … monetisation, and retention through a combination of ad hoc and automated marketing communications. The ideal candidate is a CRM expert with hands-on execution experience and a strategic mindset, ideally within a fast-paced two-sided marketplace environment. You'll have deep experience working with HubSpot and be More ❯

and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power … rely on Fresha to power their operations daily. Reporting to the VP of Marketing (Brand and Communications) and working closely with Product, Revenue Operations, Customer Experience, and the wider Marketing team, you will be responsible for developing and optimising our CRM programs. This includes driving lead activation, feature … monetisation, and retention through a combination of ad hoc and automated marketing communications. The ideal candidate is a CRM expert with hands-on execution experience and a strategic mindset, ideally within a fast-paced two-sided marketplace environment. You'll have deep experience working with HubSpot and be More ❯

are strengthening our offering by continuously building and enhancing product capabilities to improve shopper engagement and advertiser experience. We are seeking an exceptional User Experience Designer to create intuitive and innovative solutions for advertisers and Partners. This role is integral to the IN Ads product team, focusing on designing … account management product), Pi (Insights and Measurement product), and GenAI-based initiatives targeted to improve campaign effectiveness. The ideal candidate will drive the user experience strategy and design for critical ads products, combining analytical thinking with creative problem-solving. You'll work at the intersection of complex ads systems … Drive to deliver impactful solutions that scale across Advertiser and Partner base Key job responsibilities Translate business requirements into use cases and high-level customer experience frameworks Design interfaces and interaction flows for voice experiences, mobile apps, and embedded screens Produce conceptual diagrams, wireframes, visual mock-ups, and More ❯

Data Science Customer Data & Technology - Consultant/Senior Consultant Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, harnessing the power of data and technology. We're inventing … the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications. Joining frog means becoming part of the "pond," a global network of studios with a vibrant in-person and virtual culture. frogs are curious, collaborative, and courageous, united by a passion for … improving the human experience across our areas of expertise. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions. Frogs value humour, positivity, and community as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at More ❯

accounts to enterprise-level customers including public sector. Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon … cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organisation and is dedicated to managing critical escalations, customer facing operational communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall … customer experience. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done", and you are equally comfortable operating in More ❯

better care with greater efficiency, whilst working towards quicker and more reliable recovery for patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers. Role Overview: As … a Customer Success Manager, you will be responsible for driving the success and growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be … directly responsible for ensuring high levels of customer satisfaction and for identifying and securing opportunities for upselling and cross-selling. This is a key role requiring excellent project management skills, a deep understanding of customer needs, and a strong commercial mindset to maximize customer value and drive More ❯

Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? If so, we are seeking an exceptional Product Manager who will be part of IN AMXL team with the charter to grow … teams to launch various short-term and long-term capabilities, contributing to our vision of sustainable growth, reliability and best-in-class H&B customer experience in India. A successful candidate will excel in written and verbal communication, be fluent in dealing with and articulating trends and analysis … product/program strategy and strong in stakeholder management. They will be comfortable with ambiguity in a fast-paced and ever-changing environment, have experience in international markets, drawn to thinking big and the prospect of evolving the program into new use cases, and will be able to roll More ❯

Kingdom The Power Platform & CE Apps Developer will be responsible for designing, developing, and optimizing applications within the Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) Apps to support Revenue Operations (RevOps). This role will work with stakeholders across sales, marketing, customer success, and finance to … business processes, improve data accuracy, and enhance automation. This position requires expertise in Power Apps, Power Automate, Dataverse, and Dynamics 365 CE modules (Sales, Customer Service and Customer Insights - Journeys.). The ideal candidate will have a strong development background, experience integrating Power Platform with other enterprise … related experience. Technical Expertise Deep understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio) . Strong experience with Dynamics 365 CE Apps (Sales, Customer Service, Customer Insights - Journeys) . Proficiency in Dataverse, SQL, and data modeling for business applications More ❯

This role is a maternity cover for the Head of eCommerce. Leading the digital function of the business in Digital marketing, eCommerce trading, DTC customer services and digital development. The role requires a candidate with strong trading and digital marketing experience to handle Perfect Moment’s peak winter … a candidate with a hands-on approach with a proven track record in eCommerce management, digital marketing, data analytics, and a passion for driving customer-centric innovation. Key responsibilities; eCommerce Trade & Reporting · Set and monitor sales targets, ensuring revenue growth and profitability. · Analyse and report on key eCommerce metrics … and key customer metrics · Leverage analytics tools (GA4 and CRM reporting) to monitor, track, and report on KPIs for eCommerce activities. · Use data to inform decisions around product pricing, inventory management, promotions, and marketing tactics. Digital Roadmap · Implement the eCommerce strategy aligned with business objectives. · Manage the development agency More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and … Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and … Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements. We are open to hiring candidates to work out of one of the following locations: London, GBR Key job responsibilities Responsible for EU Work Summary and More ❯

executing best in class site and email merchandising strategies. This role is based in Bangalore. As a Associate - Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. He or she will execute and schedule content on emails, home pages … be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following: Designing and executing online campaigns which improve customer experience Strong communication skills; experience in coordinating teams and communicating to Category Managers Strong bias for action and ability to prioritize Ability … to use hard data and metrics to back up feature and customer segment recommendations Working independently on key deliverables Aptitude for organization, flexibility and producing results in a fast paced environment Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our More ❯

and design workflows that prepare supporting teams for new product releases Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets Produce trend analyses of common customer pain points coupled with actionable recommendations … for addressing them Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize items with Product and Engineering teams Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products Skills & Experience Experience working with Mobile Measurement Partners (MMPs) and deep industry knowledge of attribution modeling for mobile app install advertising Advanced understanding of APIs and server integrations Understanding of tracking pixels and third-party measurement of digital advertising campaigns Understanding of programmatic ad buying and auction marketplace dynamics; ability More ❯

Senior Business Intelligence Engineer, EU Consumables Customer Engagement DESCRIPTION Are you analytically sharp, keen to make a difference? Would you love to take on the challenge to drive customer demand for some of Amazon's most diverse and challenging product categories? Amazon is looking for a Snr Business … Intelligence Engineer (m/f) for our EU Consumables division with relentless focus to better understand our customers so we can further improve our customer experience. Key job responsibilities Provide transparency and analyses of the entire customer journey, across channels, aligning with other EU teams for internal and … accelerate inferences, provide near-real-time insights, and Quicksight dashboards that enable others. About the team Consumables Customer Experience (CCE) is the CX, Item Data Quality (IDQ) and Engagement team of the EU Consumables business. Our mission is to make Amazon the fastest, most convenient place to shop More ❯

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach … world at large. An Overview Of The Role We are seeking a highly skilled Senior Consultant with at least 5 years of hands-on experience, including at least 1-2 years in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have More ❯

be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The EU Hardlines CX team supports this vision through its Basket Building program, which helps customers get the most out of their base items by providing opportunities to easily … technical partners and dealing with ambiguity. This person will be responsible for leading efforts to maximize the impact of existing and new Basket Building CX features, like Virtual Bundles and Accessory Recommendations. This will involve working directly with technical partners to understand go-to-market activities for new CX launches … and creating mechanisms to drive business adoption of existing CX features to deliver program growth. You will be the right Program Manager if you are: Inventive - You are excited by new challenges and look beyond constraints to develop solutions that achieve more than what was once thought possible. Analytical - You More ❯

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM). This role will manage a portfolio of our commercial and strategic customers, focusing on understanding their core value outcomes and developing strategic success plans to maximize … their value from our products. The ideal candidate will be strategic, tactically execution-oriented, customer-focused, detail-oriented, articulate, and credible, capable of prescribing key strategies for successful organizational change. On a typical day, you will Own the post-sale relationship with customers, identifying their value outcomes and developing … change plans to meet these outcomes. Provide best practices on connecting customer value outcomes with product capabilities. Develop and strengthen relationships across your customer accounts to foster partnerships and advocacy. Collaborate cross-functionally with Solutions Architects, Product Consultants, and Sales teams to ensure excellent customer experience More ❯

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … third party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customer More ❯

enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions … work with product teams on the creation of innovative new services. - Partner with the world's biggest system integrators, FM Developers to deliver on customer projects. - Spearhead market expansion by pinpointing new customer segments and Gen AI use cases - Collaborate cross-functionally to continuously strengthen AWS's Gen More ❯

Senior Manager Q Customer Success, Customer Success Team DESCRIPTION The Senior Manager of Customer Success is responsible for leading a team of customer success professionals focused on driving successful SaaS platform implementations and enterprise adoption. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience. Key job responsibilities Oversee a team of customer success managers, solutions architects, and implementation specialists, providing mentorship and guidance to drive individual and team performance. Serve as the primary point of contact for a … portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor. Partner closely with sales, product, and engineering teams to scope and plan customer projects, ensuring alignment on requirements, timelines, and success metrics. Lead the creation of proof-of-concept demos and pilot programs to showcase More ❯

driving their success and fostering long-term growth. You will be the trusted advisor guiding customers through their initial journey, ensuring a seamless onboarding experience and setting the stage for lasting partnerships. This is a 12-month contract, offering £126.27 per day (PAYE) - 37.50 hrs/week. Be a … catalyst for customer success, shaping their initial experience and setting them on a path to long-term value. You'll collaborate closely with customers, understanding their unique business objectives and tailoring onboarding plans to meet their specific needs. Your expertise will be essential in helping customers integrate the … ll also proactively identify and mitigate risks, ensuring a smooth and successful onboarding process. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of a cutting-edge marketing platform. Responsibilities: Monitor onboarding progress for new customers, ensuring rapid value realization and More ❯