151 to 175 of 307 Customer Experience Jobs in London

someone who thrives within a fast-paced, autonomous environment. Location: London (5 days a week on-site) Salary: up to £55K Minimum 3 years experience in eCommerce Knowledge of Shopify and able to keep up with the latest native and can apply it Working closely with wider teams, including … senior management, C-suite and developers Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight and data to be shared in weekly more »

Consultant (Analyst) As a digital strategy consultant, you will actively take part in consulting projects covering a wide array of subjects (strategy, marketing, media, customer experience, digitisation of processes and organisations), as well as work on due diligences for investment funds. In this context, you will be working … team of ~50 people with varied profiles, who have worked for top-tier consulting firms (McKinsey, BCG, Bain, Accenture) and who have strong operational experience in digital. All of them are passionate about their job! Requirements A bachelor's or master's degree in a relevant field (such as more »

to-end review & validation of settlement flows. Support the ongoing development of key financial reporting and metric tracking. Core payments support, partnering with paytech & customer experience teams to troubleshoot problems and defects. Manage banking partner relationships; ensure portfolio of accounts fit for purpose, own & produce returns and lead … commercial negotiations. Qualifications: 3+ years experience in either Treasury, Financial or Payment Operations. Good all-round understanding of card payment processes. Detailed understanding of transaction flows within a complex payment chain. Experience designing, automating and running treasury processes. Experience running/designing reconciliation and control processes. A more »

The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable. This person will collaborate with business leaders and partners to shape and translate a software product vision and will lead designers and engineers to deliver user experiences, operational processes and … supporting technology assets. Applicants must have the following: Must-haves 3-8 years of Software Product Management, Business Analysis or Product Ownership Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms Ability to translate software product roadmap into minimum viable product iterations Ability to create well-defined more »

of going to £16.50/h if consistent performance is achieved within 6 months As an Operations Lead, you will need to have: - Proven experience in Operations, Logistics, delivery, and/or inventory management - Proficiency in using smartphone apps and navigating tech tools - Strong command of Excel spreadsheets - Physical … Flexibility to work varied shifts, including evenings and weekends Role of an Operations Lead: - Supervise a team of Operations Specialists/Associates - Address potential customer service complaints and manage Customer Experience concerns - Collaborate with Borough Stakeholders to resolve issues - Manage shifts and schedules - Ensure deployment of bikes more »

the business every day. Job Description We are looking for a Engineer Manger to join our software delivery team to use their skills and experience to guide the team of engineers. The ideal candidatewill guide the successful outcomes of the team, and take a strategic view across adjacent teams … and model the L&G behaviours of being Straightforward, Collaborative and Purposeful. What you'll be doing Seeking opportunities to leverage engineering skills and experience across other adjacent engineering teams to ensure that we are delivering great outcomes to our customers as effectively as we can. Using creative problem … we create. Helping your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy. Qualifications Extensive knowledge of software testing frameworks and strategies. Extensive knowledge of CI/CD and associated more »

/Optimisation Accessibility Project/Programme Management Agency Management Reporting/Analytics Team Management & Development The ideal candidate for this role will have extensive experience in overseeing, maintaining, and enhancing a content management system. This person will demonstrate a deep commitment to enhancing the overall customer experience … a strong interest in tools/technologies that will add value to the business. Your skill set will include a strong background in user experience (UX), evidenced by a track record of optimizing and refining online customer journeys. Additionally, you will show a proficiency in implementing SEO best more »

through innovative digital adoption. Founded in 2014 as a digitally native full-service digital transformation services and consulting firm, we apply our expertise in customer experience transformation, data analytics, Artificial Intelligence (AI), platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create … Engineering, design, testing and integration with external tenant for B2B collaboration As a Office 365 Architect it is essential you have the following skills: Experience in designing O365 tenant and integration for B2B Collaboration Experience of leading and working with global technical team to ensure that the design … and implementation for technical requirements Appreciation and experience of security, legal and regulatory/compliance controls required for B2B integration, preferably from the finance sector Must have M365 Foundational service knowledge and detailed knowledge M365 Collaboration and security tools such as Purview tools eDiscovery, Defender for Cloud App (MCAS more »

and systems are in place to provide support to other business areas so that customers are treated fairly, in line with Legal & General’s Customer Experience and Treating Customers Fairly policy (TCF). Qualifications TOGAF or similar certification is desirable. A related degree is desirable or demonstrable equivalent … experience - ITIL certification would be an advantage Knowledge of enterprise architecture and IT roadmap design. Knowledge and experience of IT governance and industry standards Knowledge of business models, operating models, financial models, budgeting and risk management Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, API, open data, micro … a wide range of audiences. . Proven practical approach in supporting the business achieved business vision and targeted outcomes through IT solutions and innovation. Experience of developing IT Roadmaps Excellent stakeholder management skills. Building engagement with stakeholders, landing difficult messages and selling the architectural vision Practical, common sense approach more »

what we do at hirotech.io. At HIRO we foster a culture of collaboration, entrepreneurialism and respect. We combine cutting edge technology with old-fashioned customer service. We are committed to maintaining a flat hierarchy where every team member has a voice and their contributions are recognised. The Role HIRO … primary mission is to support senior team members with day-to-day running of the business and to ensure our clients enjoy a superb customer experience. Our start-up mindset means all our people need to be flexible enough to take on a multifaceted role requiring a broad skillset. … directions, such as business development and sales, or even software development. You will be on a fast-track to gaining management responsibility. Essential Skills & Experience University degree in a technical subject Numeracy Enthusiasm for cryptocurrency, blockchain technology, web3 Affinity for technology Impeccable written and spoken business English Spreadsheet skills more »

on the business’s vision, growth goals and strategy. This could include: Devising data-driven experiments to improve a common process to drive better customer experience and outcomes. Reviewing the competitive landscape for a specific product area Identify opportunities to improve user experience, learning materials, marketing and more »

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … and support the development of business propositions within procurement learning and other transformation-related work. What will you need to do it? Proven pedagogical experience in educating, enthusing and coaching, with the ability to create a positive learner-focused online experience. Detailed knowledge of procurement processes, including category management … strategic sourcing, contract management, supply relationship management, purchase to pay (P2P) and supplier risk management. Working knowledge and experience of the end-to-end procurement lifecycle and understanding of core public procurement policies, directives and regulations, including the Public Contracts Demonstrable experience and knowledge of designing and implementing more »

real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician to join their … tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years IT experience who is looking for a process driven company who really push their engineers to get the most out of their potential. The ideal individual … Required Demonstrable experience supporting MacOS/iOS environments to a 2nd line level Comfortable with identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow more »

real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician to join their … tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years IT experience who is looking for a process driven company who really push their engineers to get the most out of their potential. The ideal individual … Required Demonstrable experience supporting MacOS/iOS environments to a 2nd line level Comfortable with identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow more »

strategy. Project manage multiple project types from 1-2 weeks through to 1-2 years that can be rolled out Globally. Partner with online customer experience and journey teams on how content lands with consumers. Reporting to senior leadership on performance of asset delivery. Your background: Minimum … years of experience in Digital Content Management (ideally video) delivery within a DTC Online/eComemrce environment. Strong project management experience, being able to work through large, corporate experience, navigating through international teams and multiple levels & layers of stakeholders. Understands assets and content end to end journey more »

and be guided by some of the brightest minds in this field. On a daily basis, you will be working as first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash beneficial Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as … the product You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team) Manage customer issues from initial report through to resolution Basic troubleshooting, and escalation of issues to the tech team Give an excellent customer experience more »

hit key objectives. This will include coding AMPscript and SQL and intergrating APIs. You will be developing campaigns across the marketing mix, impacting the customer experience as you move them down the purchasing funnel. Key skills: * Experience using a wide range of Marketing Cloud modules such as … Email studio, Automation studio, Mobile studio, Journey builder, and Content builder. * Use of HTML, SQL, and AMPscript. * Experience intergrating APIs * Campaign reporting * Requirements Gathering This particular organisation has exciting growth plans over the next 2 years, with a huge focus being placed on CRM to hit their goals and more »

Surveying Division Permanent, full-time Home-based but travelling over the London area involved Up to £60,000 At least 3 years of subsidence experience are essential Job purpose To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own … etc Act. Administration of building contracts and related contract law. Project management of building works onsite, valuing and authorising contractual payments and agreeing variations. Experience of cost control and financial awareness. Computer Literate – particularly MS Office Package Person specification/key skills: Educated to degree level in an appropriate … discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Enthusiastic Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Numeracy skills Reports and accountable to: Head of Subsidence and Surveying more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

Customer Data Scientist - London Office/Hybrid working 2 days PW in office - 12 Month FTC - Salary negotiable dep on experience Up to £60,000 - J12775 Please note all applicants require full and indefinite right to work in the UK as this client is unable to provide sponsorship … To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making and investing in … our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Demonstrable experience of applying knowledge of business processes … Exposure to Digital Marketing set up Channel Strategy Campaign Management Performance metrics KPI/ROI Commercial Business Analytics KPI identification & definition Good understanding of Customer Data Management, Master Data Management and empirical ways of implementing them Sales Operations experience and well versed with one or more of the … following concepts: Account Management Product Management Segmentation & Targeting Call Planning Added advantage: Experience in global CRM implementation projects & understanding of Life Sciences Commercial IT landscape Exposure/Experience in any of the below platforms and tools will be added advantage: Digital Marketing Sales Force Marketing Cloud CRM platforms more »

that the risks and issues are identified and escalated within LGR, to ensure that customers are treated fairly in line with Legal & General’s Customer Experience and TCF policy Qualifications Who we're looking for: A part qualifiedactuary who has made significant progress with the actuarial exams, and … data manipulation or coding skills Excellent Microsoft Excel skills Analytical skills with the ability to review results for reasonableness Good communication and interpersonal skills Experience in reviewing processes and implementing improvements Whatever your role, we reward performance and behaviour with a package that looks after all the things that more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Delivered success on projects in one or more of … areas (for those projects) to a level that earns confidence of stakeholders that are managing those functions Full project lifecycle change or product management experience - with demonstrable working experience of different project delivery approaches (Agile, Waterfall) Previous experience of Business Analysis/Consultant roles in Life Science … technology, strategic and operational goals Success in working with Product Managers/owners, UX, copy writers and engineering teams to create next generation digital customer experiences. Additional experience in product launch, customer testing and rapid innovation sprints welcome. Personal Attributes: Can demonstrate working relationships matter and behaviours more »