26 to 50 of 175 Customer Experience Jobs in London

drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within … with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences ...

Data Science practice at Sky Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, w e are scaling up our data science practice to transform … manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists ...

contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles …/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre ...

contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles …/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre ...

Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are, and as our customer, you will obsess about their Customer Experience and delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain … current by using traditional delivery against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance service delivery. Work closely with Product Owners to set direction, understand ...

Technical Pre-Sales Consultant (Experience & Transformation) Salary: £60,000 - £75,000 + £10,000 team performance bonus Structure: Bonus-only (not commission-based) Location: Hybrid (UK) About the Role This opportunity sits within a growing Experience & Transformation function, focused on helping major organisations make better use of data … cloud technologies, and customer experience platforms. The team works across sectors including retail, financial services, gaming, travel, and technology, supporting clients with strategic transformation, cloud adoption, and customer solutions. The Technical Pre-Sales Consultant will play a key role in shaping cloud and technology proposals for enterprise ...

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food … cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into ...

role in driving service improvements across a complex, fast-moving environment. Duties Deliver programme work packages and lead transition into BAU Drive service improvements, customer experience insights, and continual service management Run service reviews and produce performance reporting Prioritise high-impact initiatives across the ESM portfolio Collaborate with … technical teams on enhancements (e.g. telephony, chat, reporting) Shape governance and support the long-term ESM operating model Key Experience Strong experience delivering services in complex organisations Programme delivery experience, ideally involving ESM Excellent stakeholder management and communication skills Ability to lead service reviews and turn data ...

personalized and responsive solutions to meet our clients' unique challenges. Join us as we design tomorrow, together. Role Description We are seeking a reliable, customer-facing Onsite AV Support Engineer to provide exceptional day-to-day technical support within a dynamic corporate environment. This role is hands … displays, and conferencing systems function seamlessly. Provide in-room and remote support for Cisco Webex and Microsoft Teams meetings, ensuring a smooth hybrid meeting experience for all participants. Operate as a live sound engineer in the main boardroom, managing audio balance, levels, and clarity so every participant ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience. Key Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation. Configure and deploy … intervention. Track, document, and manage incidents using Jira , ServiceNow , or similar ITSM/ticketing systems. Deliver white-glove support , ensuring professional communication and exceptional customer service. Required Skills & Experience Minimum 4 years’ IT support experience in a professional or enterprise environment. Strong proficiency with Windows , macOS , Office ...

hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit … Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily ...

conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures … future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. ...

cloud. As a Machine Learning Engineer in GenAIIC, you are proficient in developing and deploying advanced ML models and pipelines to solve diverse customer problems using Gen AI. You will be working alongside scientists with terabytes of text, images, and other types of data and develop Gen AI based … solutions to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. Key job responsibilities Our ML Engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer ...

skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop … implement predictive models to understand drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test ...

continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices … redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover ...

one. Retention is at the heart of the model, and although the product currently drives strong organic performance, there is huge opportunity to elevate customer experience, engagement, and lifetime value through more sophisticated CRM strategy. THE ROLE As the CRM Manager, you'll take ownership of the full … function and play a pivotal role in developing how the brand communicates, nurtures, and retains its customer base. The company is supported by a high-performing agency, but now needs someone in-house to drive strategy, push innovation, and work side-by-side with their external CRM partners. This ...

users interact with our platform every day driving discovery, engagement, and long-term value. Youll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems at scale … rare opportunity to make an impact that resonates worldwide. The Role Youll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands-on involvement supporting product teams day-to-day, removing blockers ...

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London 3 days in office/2 days remote Salary: Competitive + bonus + healthcare, pension … Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature ...

Business Development Manager focused on new business generation to join their UK team and help accelerate market growth. If you’re passionate about technology, customer experience and shaping impactful digital environments, this role offers strong career potential within a rapidly evolving sector. The Role Identify, develop and secure … senior leadership. Represent the company at industry events, exhibitions and networking forums. Maintain and nurture relationships with existing accounts where required. Key Skills and Experience Minimum two years’ experience in digital signage or a related technology-focused industry. Proven ability to win new business and exceed sales targets. ...

Customer Platforms- Senior Manager CL6 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply … requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that ...

team is responsible for ensuring trust, security, and seamless transactions across PlayStation’s digital store. We provide data-driven solutions to support platform services, customer experience, payments, fraud prevention, and risk management. By using advanced analytics and machine learning/AI, we assist in protecting the commerce ecosystem … machine learning, backend engineering, and cloud-scale infrastructure, focusing on building intelligent systems that power our teams. The ideal candidate has hands-on experience building scalable, automated systems. You combine backend engineering expertise with applied AI knowledge, using technologies like LangChain, vector databases, and LLM APIs alongside microservices, Kubernetes ...

seeking a skilled and motivated Product Owner with hands-on experience in Shopify and e-commerce to join a rapidly expanding client. This is an exciting opportunity for a driven professional to take ownership of our platforms and contribute to the growth and innovation of our digital business. … Responsibilities Lead the development and enhancement of Shopify-based e-commerce solutions. Define and prioritise product features, ensuring alignment with business goals and customer needs. Collaborate with cross-functional teams, including development, design, marketing, and sales, to deliver best-in-class digital experiences. Analyse market trends and customer ...

Voice & UC platform ecosystem. You will define how our voice services evolve to remain competitive, reliable, modern, and scalable, ensuring a seamless customer experience from provisioning to support. A core focus will be to examine customer requirements, regulatory modifications, the effects of PSTN discontinuation, vendor strategies … capabilities, version upgrades, as well as the management of depreciation and end-of-life pathways. Role Requirements The ideal candidate is focused on customer satisfaction, possesses strong commercial acumen, is technically knowledgeable, and can effectively link strategy with execution in a fast-paced, multi-stakeholder setting. Demonstrated product management ...