26 to 50 of 753 Customer Experience Jobs in London

everywhere. More about our mission and what we offer . About the role We’re looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. You’ll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. You’ll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

Work In The UK- Not Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking … and employee experiences. You'll bring experience in two or more of the following: ✔ Service Design ✔ Service Transformation ✔ Customer Experience (CX) ✔ Operating Model Design ✔ Business Transformation ✔ Process Optimisation ✔ Service Operations ✔ Human-Centred Design You'll also have: Experience conducting discovery and service design activities Strong ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

This role suits a TPM who thrives in a fast-paced environment, brings structure to ambiguity, and can influence outcomes across technical, operational, and customer experience priorities. Your Role Accountabilities... Program & Delivery Leadership Develop robust delivery plans aligned to the live sports calendar and keep cross-functional teams … Cross-Functional Collaboration Partner with Product, Engineering, Operations, and UX/UI teams across London and Paris to define scope, align priorities, and deliver customer-focused outcomes. Facilitate clear collaboration across development teams and stakeholders, ensuring accountability and efficient execution. Build trusted relationships and influence decisions across technical ...

About the Role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important … problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Join TTEC Digital's AWS Professional Services practice and help deliver … communicating progress to project/programme managers Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews. Skills ...

Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless … Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

Implementation & Customer Delivery Manager(001693) London Full Time Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network … global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa. As our Implementation & Customer Delivery Manager, you will play a critical role in delivering an exceptional customer onboarding experience by taking ownership of every implementation from ...

gaps Translate complex analysis into clear narratives, recommendations and interventions through evidence-based storytelling and strategic challenge Influence senior leaders across business, product, technology, CX and analytics to frame the right questions and interpret insights into decisions Establish governance and forums that convert insight into agreed actions improving customer … work through emerging themes, connecting signals across data and customer context to create practical options Build strong partnerships across Customer Data & Analytics, CX and business teams to improve customer outcomes and performance Develop others through mentoring, coaching and setting direction that raises the bar on insight quality ...

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve … support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We’re looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You’ll lead and develop ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

with a leading global technology company that is revolutionising how individuals and businesses manage their financial lives. This innovative organisation is deeply committed to customer success, leveraging data-driven strategies to enhance experiences and drive operational excellence across diverse international markets. They are at the forefront of integrating … robust, AI-ready data foundations that scale across multiple regions. You will be at the heart of improving how this company measures and delivers customer success, directly influencing Customer Experience, Digital Experience, Service Delivery, and Supportability, all while working with groundbreaking AI-native analytics. This ...

will own the end-to-end digital trading strategy across direct-to-consumer channels and marketplace platforms, ensuring a unified approach to commercial planning, customer experience, product assortment, pricing, promotions and trading execution. The successful candidate will drive profitable revenue growth, identify new opportunities for growth & expansion … performing team to deliver best-in-class digital experiences across all digital touchpoints.Working closely with local & global Digital, Analytics, Marketing, Merchandising, Planning, Finance, Operations, Customer Experience and brand teams, this role will play a critical leadership position in shaping the future of the European digital business.**The successful ...

Location: London (Hybrid) Type: Permanent| Up to £700 per day | Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

ideal candidate will have strong architectural leadership, hands-on technical proficiency and the ability to influence internal customers to drive process and solution standardisation. Experience Proven SAP Finance experience within large enterprise environments. Demonstrable experience designing and delivering SAP S/4HANA Finance solutions, includingfull-cycle implementation … projects. Hands-on SAP FICO (with certification) implementation experience is crucial, including at least one end-to-end deployment. Demonstrated experience inSAP Central Finance (CFIN) implementations within complex transformation programmes. Demonstrated experience leading FP&A, planning, reporting, and analytics transformation programs. Experience working within complex global ...

London 4 days a week Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical … advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy ...

Conversational Designer Contract | London/Manchester | Hybrid We are looking for an experienced Conversational Designer to support the redesign and launch of a customer-facing digital assistant for a major Financial Services organisation. This is a hands-on role sitting at the intersection of conversation design, UX and generative … journey mapping through to high-fidelity, launch-ready designs at pace. The role You will be responsible for designing the end-to-end conversational experience, including: Mapping customer intents, needs and conversational journeys Designing natural, context-aware dialogue flows across different customer scenarios Creating conversation structures, prompts ...

full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition. This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies … decisions and dependencies are visible, understood and managed. Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum. Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive strategic discussions … best practices. Strong sales acumen and prior experience in a technical pre‐sales or solutions architecture role within an enterprise SaaS or CX environment. Experience with platforms such as Salesforce Service Cloud, ServiceNow, Intercom Fin, or Freshworks is highly desirable. The intelligent heart of customer experience ...