426 to 450 of 1,323 Customer Experience Jobs in London

while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking a dedicated and hands-on Customer Relations Leader to join our passionate CR team. In this role, you'll lead a team of Customer Relations Agents, ensuring their performance, quality of support, and training … empower small and medium-sized businesses. You'll balance team management with day-to-day operations, driving excellence through strong routines, clear metrics, and high-quality interactions. As a Customer Relations Leader, you are the team's go-to person for guidance, support, and communication, and you play a crucial role in identifying and proposing improvements to internal processes … that make agents' work more effective and merchants' experiences more seamless. To do that, we're looking for someone to: Lead a team of Customer Relations Agents, monitoring key performance metrics and ensuring routines are followed to maintain high-quality service. Coach and mentor team members by providing feedback, on-the-job support, and structured training sessions that focus More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco's Retail Media team … is redefining how brands engage with customers by combining rich data, digital innovation, and customer-centric thinking. As a User Research Manager , you will sit at the intersection of customer experience and advertiser success-ensuring that both audiences are deeply understood and thoughtfully represented in our product development. In this role, you'll lead research efforts across More ❯

you will play a key role in owning, managing and supporting the data across the underlying systems and technology stack.The data in focus will be driven from the product experience across growth, acquisition, engagement, ads and churn experiences.This will allow the product analytics and experimentation and supporting data engineering teams to maintain accurate data sets, maintain data driven product … decisions, and support an in house experimentation statistical engine.These data sets directly impact customer experience and are tied to business outcomes worth more than $200M of incremental value added per year. The successful candidate will need to be agile delivery focused and have a broad data background across requirements, data engineering, data governance and clickstream analytics. Comfortable working … standards and processes, ensuring fitness of data elements Qualifications Bachelor's degree in the field of computer science or engineering, or focus on data/statistical analysis or equivalent experience highly desired. Experience working as a Product or Data Engineering Manager role overseeing clickstream/product data. Experience operating in a large, complex organisation and managing the More ❯

a very high level of quality. They will also have the ability to deeply understand the product functionality and design — from the back-end interface to the front-facing customer experience — and help creative teams understand how video can best live within the product. Creative agency or film post-production background producing from initial creative concept through final … abilities, capable of managing multiple projects simultaneously. • A meticulous eye for detail and a desire to set high standards and ensure those standards are met despite tight deadlines. • Extensive experience in project budget management, and familiarity with appropriate cost parameters for various types of projects. • Effective and efficient collaborator, communicator and negotiator with exemplary interpersonal skills, and an ability … and appreciation of the role of video within the context of platform, marketing, advertising, and social channels. • Local network of vendor and talent relationships is also a plus. Education & Experience: • 7+ years experience (Production, Agency, or comparable experience) • Reel or portfolio of relevant work experience required. More ❯

a very high level of quality. They will also have the ability to deeply understand the product functionality and design — from the back-end interface to the front-facing customer experience — and help creative teams understand how video can best live within the product. Creative agency or film post-production background producing from initial creative concept through final … abilities, capable of managing multiple projects simultaneously. • A meticulous eye for detail and a desire to set high standards and ensure those standards are met despite tight deadlines. • Extensive experience in project budget management, and familiarity with appropriate cost parameters for various types of projects. • Effective and efficient collaborator, communicator and negotiator with exemplary interpersonal skills, and an ability … and appreciation of the role of video within the context of platform, marketing, advertising, and social channels. • Local network of vendor and talent relationships is also a plus. Education & Experience: • 7+ years experience (Production, Agency, or comparable experience) • Reel or portfolio of relevant work experience required. More ❯

real impact on the sales cycle. What you'll be doing: Partner with Account Executives throughout the sales process to deliver tailored product demos and Proofs of Concept Translate customer requirements into solution designs that showcase the value of Flowable's platform Provide technical guidance to prospects during evaluations, ensuring strong alignment with their business and IT needs Respond … with IT and architecture teams Visit prospects and customers as needed for workshops, demos, and discovery sessions Act as a trusted advisor, sharing best practices and insights from previous customer use cases Collaborate with Product and Customer Success teams to provide feedback and ensure a seamless handoff post-sale Create and maintain high-quality technical content (e.g., demo … scripts, solution overviews, FAQ docs) to support the sales cycle What you bring: At least 3 years of experience in a pre-sales, solution engineering, or technical consulting role Background in BPM, automation, low-code, or related enterprise software (or strong willingness to ramp up quickly) Strong communication skills and the ability to explain technical concepts to both business More ❯

delivery of our products. The team works in an Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. Responsibilities and Impact: Develop automation scripts that meet organization standards … contribute to the achievement of team objectives What We're Looking For: Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred 5+ years of experience in software testing or development with good understanding of testing, coding and debugging procedures Experience in programming using Python/C#/Java or other languages Experience … in design and development of automated tests using automation tools (e.g. Selenium, Appium) with exposure in testing across the application layers (UI/Service/Data layers/Mobile) Experience in advising team to identify automatable test cases at different layers (UI, Services and Data layer tests). Ability to working with developers to build automation/performance friendly More ❯

Join us. Senior Digital Merchandising Manager - Expedia & Portfolio Brands At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about building incredible customer experiences and seek a collaborative, dynamic, and fast-paced environment, you will love the Expedia & Portfolio Business Team. We are looking for a Sr Manager Digital Merchandising to join … strategy and meeting/beating business goals. Project Management: Lead strategic initiatives by partnering with cross-functional teams to scope, prioritize, and manage impactful cross-LOB projects that enhance customer experience and drive business growth. Experience and qualifications: Bachelor's degree (E-Commerce Merchandising, Digital Marketing, Business Management ), MBA preferred; or equivalent in related professional experience … a combination of these areas Curious and passionate, with a desire to continuously learn more, which you use to understand business operations and the levers that drive profitable growth Experience managing and implementing multiple, complex project workstreams. Prior experience building and implementing merchandising plans across multiple lines of business Experience with A/B testing frameworks and More ❯

functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future … possible, scaling best practices to total Consumables. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional … metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams More ❯

complex, international supply chains working seamlessly and efficiently. As a Sr. Network Manager (SNM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimize our supply chains to make our customer experience even better and our business more … put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to … senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience leading process improvements - Experience in complex problem solving, and working in a tight schedule environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central More ❯

building campaigns directly in Customer.io while also leading the CRO strategy and working with teams who handle the technical implementation. You'll own optimization of the end-to-end customer journey, hands-on implementation of automation campaigns, and collaboration with product and engineering teams to launch website tests. What You'll Do Own Conversion Rate Optimization Map and optimize … the complete customer experience from website visit through purchase and beyond Use analytics tools (GA4, PostHog/Mixpanel/Amplitude) to prioritize highest-impact optimization opportunities Build data-driven customer segments using CDPs and analytics tools to personalize conversion experiences Push hard on key conversion metrics: traffic form completion quote purchase Identify conversion bottlenecks across our funnel … nurturing, onboarding, win-back sequences, and lifecycle marketing Create and execute promotional campaigns, discount offers, and conversion-driving initiatives Segment audiences and personalize messaging based on user behaviour and customer journey stage About you 5+ years in CRO, marketing automation, or growth marketing with B2C companies Hands-on experience with email automation platforms ( Customer.io ideal, Klaviyo/similar More ❯

and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction. This Senior Manager, Data Science Analytics role will lead the Home Page team within the Core Product Analytics team at Expedia Group . Partnering with our product team … your team will implement measurement frameworks for performance and generate insights that drive our product roadmap. Key responsibilities will include leading a global team of skilled data scientists , uncovering customer friction points, hypothesis generation and prioritization, experimentation design, valid and impartial test analysis and recommendations. In this role, you will: Monitor and understand drivers of performance the home page … experience to create recommendations of actions to be shared across the business. Partner with stakeholders across the business to help drive and measure our product strategy Ensure continuous improvements are made to ou r suite of data detailing our customer experience on the home page. Communicate across various levels of the organization; able to influence partners and More ❯

Sr. Video Producer Hybrid Central London 3 days pw, 2 days pw WFH 6 month contract £339.35pd to Umbrella Sr. Video Producer (7+ years experience in Production, Agency, or comparable experience) working in the in-house video department for a large tech/streaming service in all territories outside of the US, made up of industry veterans from … across the world with deep experience across film, design, editing, and storytelling. We're here to help deliver worldclass video, in close collaboration with our partners in Design, Editorial, and Production. The Producer will manage remote work streams and partners across multiple geos, time zones, and date lines. The ideal candidate has a passion for design, entertainment, media, and … end production workflows in a creative environment. Our deliverables encompass trailer/promo/sizzle video edits, title graphics, and VFX projects - from initial concept to launch. Required Skills & Experience The candidate will have a robust background in all methods of production and post and is accustomed to delivering at a very high level of quality. They will also More ❯

and scale our team of Account Executives across the region. You'll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we're looking for a strategic leader who can build and mentor a … while navigating complex enterprise sales cycles. You'll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You'll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and … expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams More ❯

an app and website - both of which are seeing exponential growth.They've recently launched a new app and are investing heavily into data, product and engineering to optimise user experience and fuel innovation. You'll join a mission-driven company that combines a growth-focused product mindset with a meaningful social purpose. The Role As a Senior Product Analyst … embedded in the Product team (with a dotted line to the VP of Product), reporting directly to the Director of Analytics. This role will be central to shaping new customer propositions, pricing experiments, digital journeys, and app strategies.You'll own the data behind product development and customer experience, driving forward ideas that directly impact retention, user satisfaction … partner to the product team across web and app Lead A/B and multivariate testing to validate feature development, UX changes, and pricing experiments Analyse performance of new customer propositions and ongoing product iterations Track and improve user journeys across mobile and desktop flows Drive product innovation with data-led recommendations and testable hypotheses Collaborate with analytics engineers More ❯

protocol. As ZBD evolves in 2025 and beyond, expanding our payments functionality will be a crucial cornerstone of success. We're looking for a passionate payment operations leader with experience taking a payment operations function from 0 to 1 and who understands excellence in the space-from customer funds safeguarding and reconciliation to fraud prevention and payment orchestration. … as you will collaborate heavily with internal and external stakeholders to establish a best-in-class function. The business comprises almost 60 employees - across development, marketing, compliance, operations, technology, customer success and customer support - from Los Angeles to New York, London, Amsterdam and São Paulo. ZBD is a fully remote company. We hire, retain and develop the best … Partner with product and ZBD leadership to shape the payments product roadmap and strategy to ensure payment operations is considered - covering all angles including automation, regulatory compliance and user experience Analyze and document end-to-end payment flows, vendor requirements, risks, and risk mitigation strategies - ensuring the wider business and key stakeholders understand key processes and risks Manage vendor More ❯

most advanced analytical techniques and areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use data insights to optimise campaign … performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour … to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience developing credit risk strategy. Good presentation and data visualisation skills. Degree in a STEM subject. Excellent written and verbal communication skills. THE BENEFITS A More ❯

work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging insights, you will ensure that our internal and external knowledge resources are relevant, accessible … and effective in enhancing the customer experience and aligning with the department's goals and objectives. Your mission Lead strategy development and implementation for managing knowledge to enhance customer self-service and internal resources Direct the Knowledge Team in creating, updating, and organizing accessible internal and external content Collaborate with cross-departmental teams to identify content needs … ensuring alignment with customer requirements and product updates Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency More ❯

We are looking for a Customer Support Complaints Handler who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end-to-end customer experience What you can expect to be doing: Dealing with queries that come in through … available to work between the hours 9am-6pm on Monday - Friday You can get your head around a complex system quickly. You have 1 - 2 years of complaints handling experience within a financial institution. You find it easy to juggle and prioritise different tasks. You're chilled under pressure. You are friendly and naturally engaging with a positive can … do attitude to customer support. Committed to providing excellent customer service. What we're really looking for: ️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we're in the financial space, and under the scrutiny More ❯

processes. Leading manufacturers and distributors, including 16 of the top 20 industrial distributors, rely on Conexiom to win and retain more customers through a best-in-class order fulfillment experience, provide transparency for regulatory compliance, and become the employer of choice in a tight labor market. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario … London, England; and a connection development partner in Vietnam to support our customer globally. Job Overview: We are looking for a Manager, Customer Integrations, who is experienced in developing solutions to standardize complex system integrations and automate processes, executing code reviews to ensure quality, and has a proven track record for partnering to provide optimal customer experiences. … to bridge the connection between Conexiom and our customers' enterprise architecture ensuring accelerated speed to value, seamless integration, and scalability. The ideal candidate will have 3-5 years of experience leading teams in similar roles. This position reports directly to our Sr Director, Connection Development who is part of our customer-facing team, with a strong dotted line More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Commercial business segment (400 - 2000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical topics (integrations More ❯

with our best ideas and get everything in place to drive success. As you take on different projects, you'll become an expert in our processes and see your experience evolve. Along the way, you'll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Key job responsibilities … and reporting for review by internal partner teams. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and … a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that raise the customer experience bar relative to all existing shipping alternatives. In doing this, Amazon is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically More ❯

relationships with mid-market level clients in UK and Ireland. You will be selling communication & collaboration products across our AI powered platform. This includes video meetings, phone, chat, whiteboard, customer experience, employee experience and more. About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting … edge communication solutions for clients across all sectors, the team passionately engages with clients throughout UK and Ireland. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's presence in the market and ensuring businesses harness the full potential of virtual collaboration. What we're looking for 2-4 years direct sales … experience in a SaaS/Cloud environment Have "hunter" AND "farmer" mentality with a proven track record of consistently achieving and exceeding sales targets Have experience of selling to the UK and Irish market at the Mid Market level Have ability to initiate new accounts and expertly manage complex sales situations Have acquisition experience, with the ability More ❯

and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Amazon Web Services came to China in … Key job responsibilities Drive revenue and market share in a defined territory or industry vertical with a special focus on internet software vertical. Identify & engage Independent Software & Internet Service customer or any other customer assigned by Amazon. Meet or exceed quarterly revenue targets. Develop and execute against a comprehensive account/territory plan. Accelerate customer adoption. Possess … Computing, infrastructure solutions (Server, Storage, DC Services) & Internet architectures (firewalls, load balancers, etc). Develop case studies. Manage contract negotiations. Develop account plan for key accounts and territory Ensure customer satisfaction (managing pre-sales and post sales customer experience) About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the More ❯

will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. Key job responsibilities - Devise operational and business goals that focus on end-customer impact, productivity, accuracy, and quality. - Define machine learning/agentic, operator, and tooling quality … Program and Tech teams. - Assist in defining operational requirements to support business launches and manage implementation, partnering with engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service. - Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with growth. - Manage, coach, and … develop a team of Operations Managers, Program Managers, and Business Analysts. BASIC QUALIFICATIONS - Experience in managing operations and using data and metrics to design strategies, and identify/implement improvements - Experience directly line managing teams - Experience working cross-functionally and cross-regions and international countries - Experience engaging and influencing senior stakeholders PREFERRED QUALIFICATIONS - Experience managing More ❯