426 to 450 of 1,691 Customer Experience Jobs in London

challenges, Smartcat continues to grow robustly, backed by investments from Matrix Partners, FJ Labs, and other leading VC firms. Mission The mission of a Customer Experience Specialist at Smartcat is to assist customers with empathy, passion, and clear communication. You will collaborate closely with the product team, reporting … feedback and escalating issues, to maintain high customer satisfaction. Outcomes Maintain CSAT above 96% Meet SLA goals (>95%) Handle approximately 50 tickets per week with enthusiasm Learn new technologies independently (training provided) Resolve issues within 2 business days Your Responsibilities Resolve requests using Zendesk, YouTrack, and other ticketing systems … and maintain documentation for help centers and internal use Escalate requests to relevant teams Collaborate with engineers, analysts, product managers, and sales teams Requirements Customer obsession, empathy, ownership, openness Excellent English communication skills Basic knowledge of Python, APIs, HTTP, XML, JSON, XPath, Regex Availability for shifts: 11 pm More ❯

with deep analytical expertise to develop data-driven solutions for Middle Mile Transportation at Amazon. This role is highly technical and requires hands-on experience with SQL, Python, forecasting tools, and big data processing to enable smarter decision-making and improved operational efficiency. The primary focus of this role … drive continuous improvement in cost and operational efficiency. • Monitor key performance indicators across nodes, analyzing trends and risk factors to proactively mitigate issues impacting customer experience and technology utilization. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience as a product manager or owner - Experience owning/… driving roadmap strategy and definition - Experience owning technology products - Experience with feature delivery and tradeoffs of a product - Experience with product cycles of 6+ months PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon More ❯

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive … and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. … hardware, software, and network issues. As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited More ❯

Job ID: Amazon Spain Services, S.L.U. At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed … by setting up scalable product and program initiatives that listen to feedback, deeply understand DSP pain points, and develop quantitative ways to measure their experience, reduce workload and improve efficiency . You will drive analyses to understand which areas are most critical to overall satisfaction, and develop new solutions … critical focus areas - Creating net new metrics, inputs and KPIs for success - Serve as owner for DSP Efficiency & Success, partnering with local teams on experience, workload and efficiency analyses and execution. - Closely partner with Last Mile Product and Tech teams on their ongoing software development and delivery roadmaps, balancing More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

Cloud Architect, and you'll do the same. About the Role: If you are looking to join a team where you can leverage your experience and architect a new software services and application platform, then this is the position for you. You will be part of a team that … an Agile environment and evaluating pre-project ideas in terms of technical complexity and solution architecture. Participates in high-level estimation. About You: Skills & Experience: Experience with architecture frameworks such as TOGAF, Zachman, etc. Established experience with Microsoft Azure organization management such as Contoso, Subscriptions, Landing Zones … Service Principals, Managed Identities, B2C, Entra, Monitor, Roles, Policy, etc. is preferred. Established experience with Microsoft Azure resources (ACA, ACR, Functions, Logic Apps, Health Data Services, APIM) is preferred. Experience with Microsoft security tools such as Sentinel, WAF, DDoS Protection, Bastion, etc. is preferred. Experience with Amazon More ❯

and improvement projects in this space, with both Amazon internal stakeholders and the 3PL, and will contribute to the development of Amazon's flexible & customer-centric fulfillment. This role can be based in one of three locations - Barcelona, London or Luxembourg. Key job responsibilities: Manage and control performance, cost … and capacity of External Fulfillment Logistics provider (3PL) Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders Prioritize projects and software feature requests, evaluate and set … that requirements and resources both internal/external are available to deliver success Work closely with technical development teams to deliver features which are customer-focused, scalable, auditable and iteratively developed Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that More ❯

is made alone-come make with us! As a member of our Product Support Team, you will have the opportunity to continue developing our customer-facing function in EMEA and APAC, ensuring that we provide an outstanding customer experience every step of the way. We are looking … for a senior leader to inspire, lead, and in partnership with our US-based Director, drive the strategy for our global customer support team. You are a builder at heart and are passionate about working cross-functionally with stakeholders, such as Product and Engineering, to help craft the future … of our customer-facing teams, advocate for our users, and bubble up key insights to help shape our product. You have a proven track record of inspiring and developing next-level leaders and thrive in an environment where people are empowered to do their best work. This role will More ❯

and solving problems across the entire tech stack? We're on the lookout for a senior level full stack developer with Laravel and React experience to join our small tech team! Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel … If you're a tech enthusiast and you love solving problems, we want to hear from you! You'll have 5+ years of commercial experience in PHP (preferably Laravel). You're a self-starter who loves learning and working in a fast-paced environment. You're passionate about … working closely with other members of the team to provide support and guidance. The engineering team works closely with the customer experience (CX) team to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout the product development process and feed your More ❯

difficulties, offering tailored, empathetic solutions while protecting the integrity of our repayment processes. You'll work closely with internal teams to ensure a smooth customer experience and help us maintain strong collection performance. This customer-facing role involves data and operations. Familiarity with tools like advanced Excel … and manageable repayment plans. Proactively contacting customers with outstanding balances via email, SMS, or phone. Responding to payment and arrears-related queries escalated from Customer Service, Fraud, Complaints, Chargebacks, and Finance. Managing your queues and keeping accurate case records. Collaborating with Customer Service, Operations, and Compliance to improve … the customer journey. Handling administrative tasks like issuing debt management letters and capturing repayment data. Suggesting process improvements to reduce delinquency rates. Assisting with mass communications, such as campaigns for financially distressed customers. Escalating complex or sensitive cases appropriately. Using data visualization tools (e.g., Looker) to analyze Collections performance. More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As a Senior Engineer - Threat Modelling, you will … controls, ensuring updates. Deliver threat models within deadlines. Provide feedback to improve threat modeling processes. Present findings to leadership and stakeholders. Qualifications Your Skills & Experience We seek candidates with experience in: Proficiency in GCP (essential) Security architecture principles, frameworks, and best practices Threat modeling methodologies like MITRE ATT More ❯

London Office Philippines - Remote time type Full time posted on Posted 6 Days Ago job requisition id R1589 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯

on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. What you'll do: The Customer Advisory Architecture Advisor (AA) works closely with SAP's Sales organization and the Partner ecosystem to define the account strategy. AAs work with the … customer to understand their business and technical needs. We then bridge the gap between the customer's business strategy and relevant SAP solutions by working with the customer Architects to understand their current AS-IS landscape and in partnership with them create To-Be business and solution … architectures and an enterprise level transformation. This close relationship ensures that the AA becomes the trusted advisors of the customer to achieve their desired to-be SAP-based Enterprise Architecture. As an Architecture Advisor (AA), you will focus on the following key areas: Lead the business and technical solution More ❯

our Head of Product Support and IT. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team we're committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where … our QA and engineering teams to expand technical support knowledge Assist in internal support documentation and process creation Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities 9am-6pm Monday to Friday working hours, with occasional emergency out of hours … What we'd like you to bring to the table Strong communicator with a clear, professional, and friendly writing style 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications Technically inquisitive and skilled troubleshooter Strong attention to detail Experience More ❯

teams to test and own quality of the services. Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved. Development and execution of test plans, monitoring and reporting on test execution and quality metrics. Coordinating with offshore … Quality Service team on test execution and sign-off. BASIC QUALIFICATIONS 8+ years of quality assurance engineering experience. Experience in automation testing. Experience scripting or coding. Experience in manual testing. Experience in at least one modern programming language such as Python, Java or Perl. Familiarity with … software engineering practices/standards such as Object Oriented Design (OOD), cloud software development and embedded software. PREFERRED QUALIFICATIONS Deep hands-on technical expertise. Experience in Linux subsystem and testing. Experience in testing of BSP(eMMC, USB, I2C, Security, SPI, NAND) and device drivers. Experience in quality More ❯

in the production environments for our customers. We are seeking a Technical Operations Engineer in our London office to assist in managing front-line customer support requests, troubleshooting technical issues, and handling various configuration tasks for our UK and EMEA-based activation teams. In this role, you will serve … as a critical communication bridge, translating customer issues into actionable insights for our product and engineering teams, and communicating resolutions back to activation teams and customers. You will also have a chance to create strong relationships with our client-facing activation teams and help our customers achieve their goals. … Key Responsibilities: Takes ownership of the end-to-end customer experience, proactively prioritizing and resolving technical issues while adhering to established service level agreements Supports front-line operations through the triage and resolution of inbound customer support requests Troubleshoots user interface issues, user access problems, and potential More ❯

with 70,000+ businesses regularly using Hokodo , but need your support to take us to the next level! About the role As a Senior Customer Success Manager , you will play a pivotal role in ensuring our merchants successfully integrate and maximise the value of Hokodo's solutions. You will … skills, as you will be responsible for coordinating internal teams and ensuring seamless execution of onboarding, product adoption, and other key initiatives that impact customer success. Collaboration is key in this role - you will work closely with teams across Sales, Marketing, Product, Tech, and Operations to enhance the customer experience and ensure their feedback helps shape our future offerings. Location: We would like you to work from our office in London two days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce. What you'll be doing More ❯

As our Customer Success Manager (UK) you will be responsible for building and maintaining strong relationships with our UK clients, including law firms, banks, consultancies, and top-tier corporates. Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate … will work with BRYTER's top customers, becoming their trusted advisor while influencing growth and adoption of BRYTER across their businesses and enhancing their customer experience. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems. In order to be … products and creating business value with BRYTER. Support our customers achieving their goals through creating highly innovative automated services to scale their businesses. Ensure customer retention and customer satisfaction through increased product adoption and increased usage. Build relationships with assigned customers and strategically identify opportunity for growth and More ❯

commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving … customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions. You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one. Key Responsibilities Deliver … demonstrating product features and benefits in a clear and compelling way Own the onboarding process for new customers, including launch and hypercare phases Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities Collect customer success stories, case studies, and More ❯

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store, grab … what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service … and operational support programs for our customers. This role drives customer success in several ways such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global customer success strategy and building the tactical More ❯

Sr. Product Manager- Technical, Central Shopping Experience Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow … and evolve as a world-class e-commerce platform. This role will be a part of the Central Shopping Experience team, which strives to help our customers in Emerging Markets discover earth's largest selection faster, better, and easier while providing a seamless Identity experience. We are seeking a … latency optimizations and effectively communicating their significance to secure alignment from leadership and motivate the team. A deep understanding of how page latency affects customer experience is essential. We are looking for a candidate who is customer obsessed, data-driven, and is able to operate with minimal More ❯

channel, you'll have opportunities to work across a broad spectrum of science problems. You'll tackle fascinating scientific and technical challenges like: Modeling customer dynamics and behavior changes over time Building recommender systems to nudge customers and increase engagement with products and offers Measuring marketing effectiveness across external … suit of GenAI products for analytics) Key job responsibilities Develop accurate and scalable machine learning models to address business use cases ranging from: modeling customer behavior, causal inferencing to model the value of customer incentivizes, recommender systems to increase customer engagement, or modeling and measurement marketing channels. … Marketing organization's science needs. Our team works on a diverse portfolio of ML and science problems, currently including: Marketing measurement and optimization systems Customer behavior modeling Recommender systems for engagement Real-time bidding algorithms Causal inference frameworks Cross-channel marketing effectiveness Forecasting systems Our recent innovations include: A More ❯

strong sense of urgency Have enthusiasm for working in a fast-paced, rapidly changing environment Be a creative problem solver, passionate about innovation and customer experience Have strong written and oral communication skills Can deal with ambiguity and work with minimal supervision Key job responsibilities 2+ years of … software development or technical support experience Bachelor's degree in engineering or equivalent Experience troubleshooting, operational excellence, and debugging technical systems Experience in Java A day in the life Mitigate policy engine, software risks, shepherd risks Resolve deployment failures with the assistance of the dev team Follow … team Cross Border Shopping Tech builds and tests technology that extends Amazon's footprint to new countries by offering the best-in-class delivery experience, selection, and convenience localized for our customers. We enable Amazon to enter new international marketplaces and provide opportunities for consumers in new regions to More ❯

meet their business objectives and outperform in their markets. The marketing team will be strategic partners to the business, collaborating to design and deliver customer-centric, creative and high-performance programs which improve brand preference, engage more market professionals and underpin commercial success. We are looking for a data … organic search discovery to conversion, ensuring that first-time subscribers are guided toward multi-user licenses rather than individual plans. The ideal candidate has experience in B2B eCommerce, conversion rate optimization (CRO), and subscription and event sales. Responsibilities and duties Funnel Optimization & Conversion Strategy Analyse the customer journey … A/B test messaging, UX/UI elements, and checkout flow to improve conversion rates. Website & eCommerce Performance Management Ensure the subscription purchase experience is seamless, with a focus on reducing friction in the checkout process. Implement upsell and cross-sell strategies to encourage first-time buyers to More ❯

seeking a Security Assurance Specialist who will work with the AWS Security Principal for UK/Ireland to drive the strategy that enables every customer, in every sector of the United Kingdom to use AWS cloud services in alignment with cybersecurity and resilience requirements in regulated industries like the … success and value in security is measured by the pace of innovation, and the safe management of risk. You'll aspire to change the experience of security assurance to be more valuable and frictionless for all of our customers. You will be comfortable supporting engagement with regulator and customer … officers, lawyers and policy-makers. You will be proficient in understanding the diverse needs of regulators and government assurance agencies. You'll put the customer first, working at the centre of an extended team of specialists, program managers and engineers who are together working to earn and sustain the More ❯