501 to 525 of 1,793 Customer Experience Jobs in London

Job ID: ADCI - BLR 14 SEZ - F07 At we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your … chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role: Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies. Will transform data into actionable business information, and … being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. BASIC QUALIFICATIONS 3+ years of tax, finance or a related analytical field experience. Experience More ❯

Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology and support. We dive deep to understand each customer's unique challenges, then craft innovative … solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Key job responsibilities As an AWS Senior Enterprise Account Manager in our Enterprise Greenfield (new business) team, you are driving digital transformations through effective … you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of More ❯

UK Salary: £100,000 - £120,000 A fast-growing fintech app is looking for a strategic and data-driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that boost conversion … and lifetime value. Your Role: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There will be a migration of platforms in the next 6 months, so you and the Head of Martech will drive this … Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team - 4 DR What You Bring: Proven experience in CRM strategy and customer lifecycle marketing Strong analytical skills with More ❯

support the overall CRM strategy and being able to communicate this to the rest of the business. Be the subject matter expert of our customer engagement platform (Braze). Documentation detailing processes and implementations for key projects. Qualifications Technical management of marketing platform(s) - CEP/ESP/IMP. … Braze platform ideal. Ownership of building complex customer journeys ad automations. Experience with segmentation, A/B testing best practices and setting up always-on automations. Intellectually curious, passionate. Self-motivated and able to work independently to meet deadlines. An excellent working knowledge of client-sidescripting(SQL desirable … but not mandatory, HTML/CSS mandatory). Experience in Liquid would be ideal. Strong understanding of data flows andhow they can be used to power CRM campaigns. Practical experience on best practices to maintain high Email deliverability Experience with pre/post campaign reporting. Strong attention More ❯

Our client is a global luxury retailer, looking for a Customer Data Platform (CDP) Manager to lead the development and optimization of their CDP implementation. The successful candidate will oversee the development and management of the CDP, bridging the gap between business stakeholders, technology teams, and vendors. This role … will focus on ensuring data quality, compliance, and seamless integration, driving enhanced customer experiences across multiple regions. Responsibilities: Oversee the development, management, and optimization of the Customer Data Platform (CDP) Collaborate with business stakeholders, technology teams, and vendors to ensure seamless data integration and optimization Provide insights and … strategic recommendations to drive revenue performance and customer experience improvements Requirements: Experience in leading large-scale projects, involving CDP implementation Expertise in MarTech ecosystems and customer data management platforms At least 5 years' experience in data-driven CRM teams, digital marketing, or CRM analytics Proficiency More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Sr. Customer Success Specialist Date: Apr 22, 2025 Location: London, GB Company: ACA Group The Opportunity The Sr. Customer Success Specialist works directly with ACA's software clients to ensure … they are getting the most out of our software products. Your Key Responsibilities • Resolve customer service issues by answering questions or referring clients to appropriate technical support resources • Update Customer Success development team on client technical problems or issues • Provide client feedback to the customer experience … and attributes for success Bachelor's Degree required with a major or concentration in business, accounting or finance preferred. Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus Experience with Zendesk software a plus Three to five years of experience More ❯

and scale this business area, requiring deep technical skills, strong leadership, and sound business judgment. The successful candidate will oversee services deployed globally, enhance customer experience, provide thought leadership in a fast-paced environment, and collaborate with product management and senior leaders to ensure project success. Key Responsibilities … is diverse, comprising members from fresh graduates to seasoned professionals with over 10 years of experience. Basic Qualifications 3+ years of engineering team management experience 7+ years of engineering experience 8+ years of experience in developing multi-tier web services Knowledge of engineering practices across the software …/hardware/network development life cycle Experience working with product or program management teams Experience designing or architecting scalable and reliable systems Preferred Qualifications Experience communicating with users, technical teams, and senior leadership Experience recruiting, mentoring, and managing software engineers We foster an inclusive culture More ❯

London, England, United Kingdom CX regular Hybrid At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions … hybrid team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. The CX Operation Analyst helps develop, implement and manage tools and processes to better understand customers and business needs. Reporting to the Director of Operations, the Analyst … ll do: Collaborate with key stakeholders to deliver projects on time. Collect data from internal and external sources to prepare analytical reports that support CX decision-making. Document existing and proposed processes. Develop reporting structures and statistical methods for trend analysis. Prepare status reports to provide visibility into team progress More ❯

leader will oversee the high-quality delivery of a variety of customized engagements with our customers. The leader will lead SDT to support the customer segment teams with pre-sales and the scoping, sizing estimating and development of complex, multi-year solutions for customers. The ideal candidate will have … dive deep to get the job done. AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to … the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS. Key job responsibilities Hire and develop specialized business and More ❯

the Role: The C-Chief operating officer is a C-suite leadership role responsible for driving operational excellence and delivering a cohesive, high-quality customer experience across all group companies. This role ensures the successful delivery of customer onboarding, support, platform usage, renewals enablement, and continuous improvement … ensure clarity, accountability, and balance. Operational Strategy: Define and execute a shared group-wide operations strategy in line with company objectives, including the Operational Experience strategy for our customers from first touch points with Sales to becoming expert end users. Process Optimisation: Identify, implement, and monitor operational and tooling … improvements to enhance speed, efficiency, quality, and scalability. Digital Experience: Partner with Product and Tech to enhance in-platform usability, onboarding flows, and support features. Team Development: Lead, mentor, and develop high-performing operational and operational teams across group companies. Cross-Functional Collaboration: Partner with Sales, Product, and Finance More ❯

Role : CX Engagement Lead Location : London, UK (Hybrid) 12+ years of proven track record in leading CX transformation projects ∙Significant industry/domain experience across various sectors We're looking for someone with a strong track record in: Leading both onshore and offshore teams Managing multiple transformation programmes simultaneously … Contact Centre transformation experience Deep expertise in digital solutions and CCaaS platforms End-to-end consulting and delivery of CX and digital transformation solutions Pre-sales and business development engagement More ❯

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the … market What you'll bring: Anticipated the appropriate candidate will have 7+ years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology or tech recruitment space. Sales experience in technology, professional services or digital agency (Experience of any … of Salesforce, Microsoft, Oracle, Adobe, Sitecore, Braze, CRM, marketing automation, CDP's, AI, or CX desirable) Knowledge of the inner workings of software alliance partnerships a big plus Experience in end-to-end sales lead qualification - Lead gen to MQL to SQL, Inbound/Outbound, marketing campaigns & Events Proven More ❯

cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing … have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves … how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please … meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written and spoken communication skills, strength with More ❯

in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … with PSPs and acquiring banks. Analyse payment data to identify trends, opportunities, and areas of friction. Evaluate and integrate new payment methods based on customer needs and market trends. Collaborate with product and engineering teams on payment system enhancements. Lead the development and execution of our fraud prevention strategy. … ensure proactive threat detection and mitigation. Stay up to date with emerging fraud trends and continuously evolve prevention tactics. Balance fraud prevention with user experience to minimise false declines. Work with our launches team to help with bot management. Oversee the chargeback process end-to-end, from investigation to More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

challenging problems, while providing advisory support to help solve short-term business pain points. Key topics include pricing, product selection, delivery speed, profitability, and customer experience. We tackle these issues by building novel economic/econometric models, machine learning systems, and high-impact experiments which we integrate into business … Create and drive data governance strategies for disparate data sources across the company - Create and review technical requirement and design documents, working backward from customer needs BASIC QUALIFICATIONS - 5+ years of data engineering experience - Experience with data modeling, warehousing and building ETL pipelines - Experience with SQL … Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS - Experience mentoring team members on best practices PREFERRED QUALIFICATIONS - Experience with big data technologies such as: Hadoop, Hive, Spark, EMR Our inclusive culture empowers Amazonians to deliver the best results More ❯

exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge … that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions … through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience More ❯

strategic value Facilitates development of relationships with vendors/suppliers and maintains relationships for long-term contracts Participates in category reviews Delivers a superior customer experience to business owners Develops purchasing programs Develops relationships and purchasing arrangements with suppliers Supports business owners in developing specifications for new contract … for team members across other categories as capacity necessitates, in particular Facilities, Marketing and HR Other related duties assigned as needed Required Skills and Experience To be successful, this individual should possess the following skills and attributes: Knowledge and experience of strategic sourcing, contract negotiation and management, supplier … markets Understanding of business, financial, and economic ramifications of various procurement actions Track record of successfully achieving savings targets, negotiating deals, and delivering good customer service Ability to develop strong working relationships with internal clients and suppliers Knowledge of project management methods and techniques Good working knowledge of legal More ❯

build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires … and technical troubleshooting skills Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers Develop critical customer relationship and communication skills to develop impactful, trusted relationships Things You'll Do Drive Customer Adoption and Optimize Programs Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value Leverage customer usage data to deliver actionable insights & recommendations Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program More ❯