526 to 550 of 1,651 Customer Experience Jobs in London

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

and beyond, expanding our payments functionality will be a crucial cornerstone of success. We're looking for a passionate payment operations leader with experience taking a payment operations function from 0 to 1 and who understands excellence in the space-from customer funds safeguarding and reconciliation to fraud … with internal and external stakeholders to establish a best-in-class function. The business comprises almost 60 employees - across development, marketing, compliance, operations, technology, customer success and customer support - from Los Angeles to New York, London, Amsterdam and São Paulo. ZBD is a fully remote company. We hire … leadership to shape the payments product roadmap and strategy to ensure payment operations is considered - covering all angles including automation, regulatory compliance and user experience Analyze and document end-to-end payment flows, vendor requirements, risks, and risk mitigation strategies - ensuring the wider business and key stakeholders understand key More ❯

ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible … severity issues in line with incident management procedures - Work closely with other internal teams, including Program Management, Technical Integration and Production, to continuously improve customer experience A day in the life A typical day in the Amazon Video Operations Center (AVOC) begins with prepping and testing incoming feeds … any issues, to prevent disruption to customers. Post event, support engineers collate any relevant data points and communicate these out to stakeholders. BASIC QUALIFICATIONS - Experience troubleshooting and debugging complex technical systems - Experience in development or technical support - Experience dealing effectively with customers during problem resolution and operating More ❯

Quality Assurance Engineer (Dutch), Alexa Global Quality Job ID: Amazon Development Centre Ireland Limited Are you interested in shaping the future of the Alexa experience for customers around the world? Alexa Global Quality is looking for experienced Dutch-speaking (Nederlands) Customer Obsessed Quality Assurance Engineers who able to … Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones. Monitor production trends and take action to improve the customer experience Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for … and other quality tooling that improves test-efficiency across a global organsiation. Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect More ❯

to align solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

to align solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use … data insights to optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience More ❯

of opportunities here.The Apple Services Analytics Engineering QA team is responsible for ensuring the Quality and integrity of the data collected and reported on customer experience data. We are seeking Data Test Automation Engineers who are interested in ASE products, want to make a difference to them and … to test and validate near real-time (NRT) and batch data pipeline systems. Minimum Qualifications Understand database schema, data interrelationships, and data flows with experience using SQL query with good Knowledge in Python, Java and/or Scala Experience with writing test plans, writing test case automation and … communicate clearly with third parties Comfortable and adaptable in a fast-paced environment with strong analytical, problem solving and creative thinking skills. Preferred Qualifications Experience with Big Data technologies (e.g. HDFS, AWS, Spark, Kafka, Cassandra) Experience with Big Data query tools and engine (e.g. Jupyter Notebook, Trino, DBeaver More ❯

Program Manager, EU Quality Assurance Program, Amazon Key Job ID: Amazon EU SARL (Netherlands Branch) Come join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and … Business Technology supports Amazon Logistics and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are customer obsessed and strive to improve the experience of Amazon's customers. We are inventing the next-generation smart delivery operation with cutting edge … technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. Key job responsibilities Lead the development and implementation of comprehensive QA processes tailored to More ❯

of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer's needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five's … a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York and Shanghai, fifty-five is … analyse needs, propose solutions in a systematic, clear and realistic way and implement a structured approach. Project management in terms of planning, internal management, customer relations, deadline and risk management, quality control of deliverables and profitability. Sectorial expertise: Global understanding of customer issues and ability to propose solutions More ❯

customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it … partner with Product Marketing on global Sales and Marketing narratives and help train teams where needed on deployment strategy. BASIC QUALIFICATIONS Bachelor's degree Experience in developing, negotiating and executing business agreements Experience in a professional field or military Experience developing strategies that influence leadership decisions at … the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce More ❯

customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it … partner with Product Marketing on global Sales and Marketing narratives and help train teams where needed on deployment strategy. BASIC QUALIFICATIONS - Bachelor's degree - Experience in developing, negotiating and executing business agreements - Experience in a professional field or military - Experience developing strategies that influence leadership decisions at … the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce More ❯

at scale across standardized workstreams. This opportunity is ideal for candidates seeking a steep learning curve, expanding their knowledge of retail, e-commerce, and customer behavior, and deriving insights from data to influence key business decisions for Amazon customers and drive continuous improvement through data analysis. Are you customer … flexible, smart, analytical, strategic yet execution-focused, and passionate about e-commerce? If so, join us in our mission "to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible … validating data for new and existing tools, and understanding Amazon's data resources to know how, when, and which to use. Collaborating with category, customer service, marketing, and finance teams to understand business requirements and provide analyses. Understanding Amazon business trends and recommending strategies to stakeholders to foster growth. More ❯

customers and Partners. You will lead sales engagement through orchestrating different business functions to maximize sales. As a Business Development Manager, you will demonstrate customer centricity, proficiency in evaluating customer needs, diagnosing and solving problems, and in addition take the lead with software demonstrations. About the Role - Key … forecasting weekly Pipeline management : Maintain and progress Renewals, Expansion and New Business CRM Hygiene - Salesforce : Mandatory accurate and up-to-date documentation of all customer account details, including opportunities, commitments, key discussions, and records of customer visits or calls. Team engagement : Proactively share ideas to improve the sales … Activity New Business : Research, identify and target end users Provide information & deliver the Request for Proposal (RFP) process with SP's Expansion : Leverage knowledge & experience to expand Laserfiche in customers Renewals : Ensure Renewals exceed the industry average 95% Co-Selling : Demonstrable success of co-selling at C-suite level More ❯

DATA SCIENTIST – HYBRID (London, 3 days a week) £50,000–£75,000 based on experience THE COMPANY An opportunity to join a high-performing data team at a global marketing and customer experience company. You’ll work across a variety of data science challenges — from prototyping ideas … tuning and validation Communicate clearly with both technical and non-technical audiences Bring curiosity, pace, and clarity to everything you do YOUR SKILLS AND EXPERIENCE Must-Have: Degree in a STEM field or equivalent hands-on experience 1–4 years’ experience delivering ML solutions in production, ideally … in fast-moving teams or startups Strong Python and SQL skills; experience building and deploying models end-to-end Familiarity with AWS (or similar), Git, and CI/CD pipelines Ability to work independently and manage priorities in a high-velocity environment Excellent communication and documentation under pressure Nice More ❯

DATA SCIENTIST – HYBRID (London, 3 days a week) £50,000–£75,000 based on experience THE COMPANY An opportunity to join a high-performing data team at a global marketing and customer experience company. You’ll work across a variety of data science challenges — from prototyping ideas … tuning and validation Communicate clearly with both technical and non-technical audiences Bring curiosity, pace, and clarity to everything you do YOUR SKILLS AND EXPERIENCE Must-Have: Degree in a STEM field or equivalent hands-on experience 1–4 years’ experience delivering ML solutions in production, ideally … in fast-moving teams or startups Strong Python and SQL skills; experience building and deploying models end-to-end Familiarity with AWS (or similar), Git, and CI/CD pipelines Ability to work independently and manage priorities in a high-velocity environment Excellent communication and documentation under pressure Nice More ❯

and selling complex IT solutions into large enterprises. The successful candidate will serve as a Principal Account Manager for an existing strategic UK Enterprise Customer with responsibilities for relationship management and partnership growth; they will drive digital transformation through impactful engagements with C-level executives, line of business leaders … supporting early engaged accounts Build and leverage relationships with internal and external stakeholders to further the adoption of AWS services in the market Accelerate customer adoption through well-developed sales strategies and successful go-to-market engagements to achieve customer outcomes Act in a customer-focused way … qualitative goals Develop and work with partners to extend the reach and drive AWS cloud adoption Engage in a way that ensures a superior customer experience BASIC QUALIFICATIONS Extensive experience as a quota carrying technology field sales professional with a proven track record of success selling complex More ❯

building a more open world. Join us. Manager, Business Insights Introduction to the Team The Traveler Service Improvement Team drives continuous improvement in traveler experience in a cost-effective way for our global consumer businesses-Expedia, and Vrbo. This division creates compelling and differentiated traveler value for each brand … for everyone, everywhere. We are looking for a strategic and analytically driven Business Insights Managerto generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs. This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction … Managerwithin our Traveler Service Operations org, you will play a critical role in shaping how we deliver outstanding service experiences at all stages of customer journey while optimizing efficiency in a fast-paced environment. You'll leverage data analytics, statistical modeling, and AI to generate strategic insights that influence More ❯

This is an exciting opportunity to be part of a collaborative and agile analytics team working on high-impact projects that influence commercial strategy, customer experience, and business performance. THE ROLE As an Analytics Analyst , you’ll deliver meaningful insights across a mix of strategic and operational projects. … into action. Key responsibilities: Deliver high-quality analysis to support strategic and commercial decision-making Lead ad hoc projects and performance tracking initiatives using customer, product, pricing, and commercial data Clean, transform, and interpret complex and imperfect datasets Build and maintain Power BI dashboards to visualise key metrics Collaborate … quality improvements and support the onboarding of new data sources Contribute to a culture of curiosity, learning, and collaboration within the team YOUR SKILLS & EXPERIENCE: 2+ years’ experience in an analytical role Comfortable working with varied datasets, particularly customer and commercial data Strong data manipulation and problem More ❯

Are you passionate about improving the quality of Customer experiences? Do you like to dive deep to understand complex problems? Do you strive to create Customer-centric solutions that drive measurable results on metrics that matter for company's success? Does owning a global charter sound exciting? If … yes, then we have the role for you! Key job responsibilities Define seller experience and execution goals for SRP (Seller Rewards Program) Manage support cases requested from both Selling Partners and Program owners, and resolve them in defined SLA Conduct deep dives on trends and identify program, policy or … to provide sellers (who are able to adopt best practices on the e-commerce marketplace) an opportunity to be rewarded for providing the best customer experience. This cross-geography program has been adopted by thousands of sellers redeeming millions of dollars in rewards. BASIC QUALIFICATIONS 3+ years of program More ❯

enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. Japan ProServe is seeking a new Senior Practice Manager, Shared Delivery Team (SDT) to lead our fast-growing AWS ProServe's delivery specialists … Business Management/Operations, and Partner Management. AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to … Oversee the high-quality delivery of customized engagements with partners and customers in the commercial and public sectors. Work closely with the industry and customer-focused practice leadership to allocate new hiring requisitions by specialty supporting the market demand and planning process. Collaborate with the ProServe recruiting team to More ❯

an unparalleled opportunity to leverage your ability to create differentiated solutions and develop cross-functional relationships inside one of the world's most innovative, customer-centric companies. The candidate will have the technical depth and business experience to easily communicate the economic benefits of computing to IT architects … businesses. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach (preferably through previous consulting, sales or similar customer experience) to progress decision making through their personal involvement with developing and presenting a compelling business case. They are self-starters who enjoy … and reduce resolution time. Support decision making with a high level of judgement in fast-paced cycles, monitor progress, and facilitate rapid responses to customer and partner needs with SLAs agreed across various functional leads. Provide leadership with visibility and produce insights of blocked pipeline and friction points to More ❯

billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job The Customer Intelligence team is hiring a Senior Account Executive to assist customers and prospects … in evaluating their Customer Experience strategies and modernizing their Customer Engagement solutions. The role involves understanding business challenges, presenting SAS solutions, and building relationships with key accounts in the European market. The focus will be on driving growth in sectors like Financial Services, Retail, and TMT by … will: Engage with targeted customers and prospect accounts to position SAS Marketing solutions, managing deals typically between €100k to €1M+. Develop strategies to modernize customer engagement for strategic clients. Build and maintain relationships, influencing long-term strategies and engaging with C-level decision-makers. Provide expertise in industry, business More ❯

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves … contributing to both customer and internal communications related to product or system changes. You'll play a key role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer … Marketing within the Product & Engineering department, offering ample opportunities to grow into broader responsibilities across Product and Marketing. Key Responsibilities Help shape the documentation experience to support customer onboarding and long-term engagement. Own the end-to-end content lifecycle of the Vitesse Knowledge Hub. Liaise with internal More ❯