551 to 575 of 1,793 Customer Experience Jobs in London

feature and trailer projects from asset receipt through to final delivery. The ideal candidate will be expected to have a minimum of 3 years experience within the media industry, coupled with an understanding of Digital Cinema processes and workflows. They will be highly motivated, possess a flexible attitude and … systems and tools. Support the overall execution of the company's theatrical production services worldwide (including operational performance). MINIMUM REQUIREMENTS: 3+ years of experience in media industry and post-production workflows. 1+ years of Digital Cinema account management experience. Ability to engage with and support clients directly to … meet and service requests as required. Passionate about customer experience and customer service excellence. A positive attitude when experiencing obstacles and enthusiastic to get things done. Good listening skills, and an ability to assimilate different viewpoints. An approachable individual who can relate to people at all levels More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As an Associate Director of Product Management, you … solutions. You will play a pivotal role in shaping the product vision, ensuring alignment with business objectives, and mentoring teams to drive innovation and customer-centric product development. Responsibilities Define, communicate, and execute the product vision and strategy, ensuring alignment with business goals and market opportunities. Lead cross-functional More ❯

term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to … Consumer Electronics. Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. Design and execute business strategies across multiple marketplaces, coordinating … ensuring the account team is set up for success and removing blockers with the right resources. As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. Identify new growth opportunities and create customized solutions for scaling across the More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

/Hybrid (1-2 days per week onsite) 6 Months My client is a high profile organisation who urgently require a Business Analyst with experience in Technology and Business Change, working on requirements gathering and use case design for integrations, to join a business critical programme. Key Requirements: Demonstrable … experience of working as a Business Analyst within both Technology and Business Change in large, complex and heavily regulated organisations Expertise in gathering business requirements for integrations Good understanding of customer journeys, customer experience and the ability to attract customers into buying a product Proven experience More ❯

/Hybrid (1-2 days per week onsite) 6 Months My client is a high profile organisation who urgently require a Business Analyst with experience in Technology and Business Change, working on requirements gathering and use case design for integrations, to join a business critical programme. Key Requirements: Demonstrable … experience of working as a Business Analyst within both Technology and Business Change in large, complex and heavily regulated organisations Expertise in gathering business requirements for integrations Good understanding of customer journeys, customer experience and the ability to attract customers into buying a product Proven experience More ❯

/Hybrid (1-2 days per week onsite) 6 Months My client is a high profile organisation who urgently require a Business Analyst with experience in Technology and Business Change, working on requirements gathering and use case design for integrations, to join a business critical programme. Key Requirements: Demonstrable … experience of working as a Business Analyst within both Technology and Business Change in large, complex and heavily regulated organisations Expertise in gathering business requirements for integrations Good understanding of customer journeys, customer experience and the ability to attract customers into buying a product Proven experience More ❯

to Work. With open positions around the globe, it is an exciting time to join Ivanti! Do you have an uncanny ability to understand customer needs and provide solutions? Do you have excellent technical skills along with the ability to translate those skills to any audience? Position Summary The … technical Proof of Value engagements for both existing customers and new sales opportunities that showcase our UEM & Security solutions Be the direct conduit translating customer challenges into technical solutions, positioning Ivanti to solve those challenges. Function as a technical expert throughout sales engagements, ensuring that tactical motions in the … pre-sales and POV process line up with strategic account goals. Partner with sales to ensure maximum technical effectiveness and consistent customer experience throughout the POV process. Consistently address our customers' needs through astute verbal, written, & presentation skills. Build, manage and maintain relationships with the customer, in More ❯

a safety culture, empowering technicians to act, speak up, and report safety concerns or incidents. Maintain pride and accountability for service quality, completeness, and customer experience, demonstrating ownership of data center facilities. Embody the company's culture and values. Qualifications (Text Only) High school diploma, GED, or equivalent … with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology, or related experience working with technical teams. Experience in directing, supervising, or managing teams. Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft … hire/transfer and every two years. Preferred qualifications include: Associate degree in Computer Science or related field and/or equivalent work experience. Experience supporting IT equipment or related technology. Experience working in a production, mission-critical 24x7x365 data center environment. Applicable certifications such as ITIL Foundation More ❯

strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives … in a fast-paced, dynamic environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one … To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. In Customer Experience, we are focused on providing customers with exceptional services. We identify their needs, respond to their queries, and collaborate with internal stakeholders … hybrid team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. The CX Operation Analyst helps develop, implement and manage tools and processes to better understand customers and business needs. Reporting to the Director of Operations, the Analyst … ll do: Collaborate with key stakeholders to deliver projects on time. Collect data from internal and external sources to prepare analytical reports that support CX decision-making. Document existing and proposed processes. Develop reporting structures and statistical methods for trend analysis. Prepare status reports to provide visibility into team progress More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

and beyond, expanding our payments functionality will be a crucial cornerstone of success. We're looking for a passionate payment operations leader with experience taking a payment operations function from 0 to 1 and who understands excellence in the space-from customer funds safeguarding and reconciliation to fraud … with internal and external stakeholders to establish a best-in-class function. The business comprises almost 60 employees - across development, marketing, compliance, operations, technology, customer success and customer support - from Los Angeles to New York, London, Amsterdam and São Paulo. ZBD is a fully remote company. We hire … leadership to shape the payments product roadmap and strategy to ensure payment operations is considered - covering all angles including automation, regulatory compliance and user experience Analyze and document end-to-end payment flows, vendor requirements, risks, and risk mitigation strategies - ensuring the wider business and key stakeholders understand key More ❯

ensure the video signal for each event is received from the various venues, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centers to monitor every stage of the signal path. This role is responsible … severity issues in line with incident management procedures - Work closely with other internal teams, including Program Management, Technical Integration and Production, to continuously improve customer experience A day in the life A typical day in the Amazon Video Operations Center (AVOC) begins with prepping and testing incoming feeds … any issues, to prevent disruption to customers. Post event, support engineers collate any relevant data points and communicate these out to stakeholders. BASIC QUALIFICATIONS - Experience troubleshooting and debugging complex technical systems - Experience in development or technical support - Experience dealing effectively with customers during problem resolution and operating More ❯

Quality Assurance Engineer (Dutch), Alexa Global Quality Job ID: Amazon Development Centre Ireland Limited Are you interested in shaping the future of the Alexa experience for customers around the world? Alexa Global Quality is looking for experienced Dutch-speaking (Nederlands) Customer Obsessed Quality Assurance Engineers who able to … Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones. Monitor production trends and take action to improve the customer experience Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for … and other quality tooling that improves test-efficiency across a global organsiation. Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect More ❯

to align solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

to align solutions with business needs. Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes. Desired Experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field Proven experience delivering technology projects both in … house and outsourced at a global level Deep knowledge of retail/hospitality and experience working in a multi-location international organisation Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions Proven experience leading large-scale Hospitality & retail platform … architectures (e.g., Opera, Simphony , Stock Mgt Platforms) Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP) Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management. Experience More ❯

areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use … data insights to optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience More ❯

of opportunities here.The Apple Services Analytics Engineering QA team is responsible for ensuring the Quality and integrity of the data collected and reported on customer experience data. We are seeking Data Test Automation Engineers who are interested in ASE products, want to make a difference to them and … to test and validate near real-time (NRT) and batch data pipeline systems. Minimum Qualifications Understand database schema, data interrelationships, and data flows with experience using SQL query with good Knowledge in Python, Java and/or Scala Experience with writing test plans, writing test case automation and … communicate clearly with third parties Comfortable and adaptable in a fast-paced environment with strong analytical, problem solving and creative thinking skills. Preferred Qualifications Experience with Big Data technologies (e.g. HDFS, AWS, Spark, Kafka, Cassandra) Experience with Big Data query tools and engine (e.g. Jupyter Notebook, Trino, DBeaver More ❯

Program Manager, EU Quality Assurance Program, Amazon Key Job ID: Amazon EU SARL (Netherlands Branch) Come join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and … Business Technology supports Amazon Logistics and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are customer obsessed and strive to improve the experience of Amazon's customers. We are inventing the next-generation smart delivery operation with cutting edge … technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. Key job responsibilities Lead the development and implementation of comprehensive QA processes tailored to More ❯

of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer's needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five's … a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York and Shanghai, fifty-five is … analyse needs, propose solutions in a systematic, clear and realistic way and implement a structured approach. Project management in terms of planning, internal management, customer relations, deadline and risk management, quality control of deliverables and profitability. Sectorial expertise: Global understanding of customer issues and ability to propose solutions More ❯

customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it … partner with Product Marketing on global Sales and Marketing narratives and help train teams where needed on deployment strategy. BASIC QUALIFICATIONS Bachelor's degree Experience in developing, negotiating and executing business agreements Experience in a professional field or military Experience developing strategies that influence leadership decisions at … the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce More ❯