551 to 575 of 1,335 Customer Experience Jobs in London

Associate Director - Quantitative - Customer Insights & Experience This role is no longer available. Please click here to see all the roles we are currently working on. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range … of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies. We offer a professional service, acting as an extension of our clients' teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality … assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients. With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds-close to trains and planes without the stress More ❯

office/remote basis. This Programme Manager opportunity is a classic 'people, process and technology' maturity role to allow an innovative multi-platform digital payments business to improve their customer experience, respond to regulatory change and prepare for the next stage of business expansion and maturity. The Fintech client is seeking a very experienced Programme Manager who will … be able to work with the Chief Executive Officer, the International Business Development Director, and the senior leadership team to prioritise and solve business problems, deliver slick customer experiences, transform customer interaction and support further business growth and expansion via their 'game changing' digital payments app. There is an additional scope for the Programme Manager to help the … technology, banking, fintech or finance market sectors. Person specification: Programme Manager, innovative with a proven track record in delivering business maturity and transformation within 'fast moving' and 'disruptive' environments. Experience of working with private equity owned businesses would be a real advantage. Experienced in working as a Head of Programme Management, Programme Manager or Programme Director, capable of setting More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market info … to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to ensure alignment to strategic direction Who you are Product Management experience with the proven More ❯

and backgrounds, and we prioritize a positive atmosphere where effective work and quick thinking are balanced with team spirit and adaptability. When priorities shift, we adjust together, always keeping customer satisfaction at the center of what we do. We are looking for a Senior Python Engineer to develop and maintain web applications using Python and Flask. You will work … on backend technologies. Besides that, you will develop and maintain complex data pipelines (ETL) that power YouGov core products. If you thrive in an environment that values collaboration and customer happiness above all, you'll find yourself at home on our team. Key Responsibilities Develop and maintain high-traffic, distributed applications using Python, Flask, Cloud technologies, relational and NoSQL … outages Collaborate closely with Product and Design in creating high-impact features Propose and participate in team processes improvements Proactively mentor other engineers Skills and Qualifications 5+ years of experience as a Python backend developer Expert knowledge of Python and its main frameworks Experience in building and deploying high-traffic distributed web applications Extensive experience with Git More ❯

and backgrounds, and we prioritize a positive atmosphere where effective work and quick thinking are balanced with team spirit and adaptability. When priorities shift, we adjust together, always keeping customer satisfaction at the center of what we do. We are looking for a Senior Python Engineer to develop and maintain web applications using Python and Flask. You will work … on backend technologies. Besides that, you will develop and maintain complex data pipelines (ETL) that power YouGov core products. If you thrive in an environment that values collaboration and customer happiness above all, you'll find yourself at home on our team. Key Responsibilities Develop and maintain high-traffic, distributed applications using Python, Flask, Cloud technologies, relational and NoSQL … outages Collaborate closely with Product and Design in creating high-impact features Propose and participate in team processes improvements Proactively mentor other engineers Skills and Qualifications 5+ years of experience as a Python backend developer Expert knowledge of Python and its main frameworks Experience in building and deploying high-traffic distributed web applications Extensive experience with Git More ❯

all levels across the business Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service … Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You'll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You’ll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You’ll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You'll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

invisible where they can be, and seamless where they must be. Whether a Teyan is onboarding, getting promoted, seeking support, or navigating change - your goal is to ensure the experience is smooth, consistent, and effective. You'll treat every Teyan as a customer, building a service mindset into our systems and using every interaction as an opportunity to … most - the missions they came to Teya to solve. What you'll be doing Design and evolve our People systems as a unified platform - ensuring they support the Teyan experience across the entire lifecycle. You'll start with HiBob but think beyond it: integration, automation, and a single point of entry are your north star. Build scalable workflows that … eliminate manual tasks, reduce friction for Teyans and the People team, and reflect our policies and structures accurately. Champion a customer experience mindset in everything you build: how would we design this if Teyans were our customers, and every interaction was a product moment? Connect systems and insights - whether through APIs, dashboards, or reporting - so we can translate More ❯

and overlapping tasks that will define your success. You will be working closely with business partners, software development engineers, UI/UX designers and product managers to build new customer-facing experiences in a fast paced environment. Key job responsibilities - Architect, design and build large-scale digital marketing optimisation systems that power Amazon websites. - Own the delivery of end … charge of end-to-end project ownership and developing full-stack solutions ranging from building scalable softwares to process large volumes of data, building big-data platforms to process customer level data and to capture marketing signals for analytics and measurement. They work with cross-functional teams containing UI/UX designers, product/marketing managers to build new … customer experiences. They contribute to the team's technical vision and roadmap by actively contributing to design and code reviews. The role is expected to implement best practices for code quality, testing and deployment in an AWS environment (Lambda, DynamoDB, S3, ECS etc). BASIC QUALIFICATIONS - Experience designing or architecting (design patterns, reliability and scaling) of new and More ❯

responsible for managing a portfolio of mid-sized customers within the Benelux region . This includes identifying cloud-first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing … to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, to guiding and aiding our customer's deployment and utilization of Atlassian at scale. However, above all, we believe in the Atlassian … role, you will: Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success. Developing and executing strategic sales plans to achieve company sales goals and targets. Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering More ❯

stage of the sales process, from first interaction to final negotiation. Sales Enablement & GTM Alignment Build and scale value engineering tools and frameworks that drive consistency and effectiveness in customer engagements. Maintain a centralized library of business value assets, including ROI models, industry benchmarks, success stories, and impact assessments. Train and enable field teams on value engineering practices and … how to lead high-impact conversations centred on business value. Collaborate cross-functionally to align messaging and customer experience across the full go-to-market ecosystem. Strategic Planning & Revenue Growth Co-own regional go-to-market planning with Sales leaders to ensure value engineering directly supports pipeline creation, deal acceleration, and expansion opportunities. Identify and prioritize accounts and … segments where business value impact can be most effectively demonstrated. Define and track key metrics to measure the contribution of value engineering to sales performance, customer success, and revenue growth. New Logo Acquisition & Account Strategy Design compelling business value narratives that support strategic account entry and new logo pursuits. Partner with sales and marketing teams to drive account-based More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

dedicated to providing innovative and reliable EV charging and grid management solutions. We launched in 2021 with the bold ambition to accelerate EV adoption by relentlessly focusing on the customer experience, great software, and beautifully designed hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry . We are proud to … and real-time processing techniques. Ensure firmware quality through code reviews, testing, and debugging on hardware. Maintain detailed documentation of firmware architecture, design decisions, and best practices. Qualifications Proven experience in firmware development for bare-metal or RTOS-based embedded systems. Strong debugging skills, including experience using logic analysers, oscilloscopes, and protocol analysers. Proficiency in high-performance C … or C++ programming for resource-constrained environments. Deep understanding of microcontroller peripherals and communication protocols (I2C, SPI, Ethernet, CAN, RS-485, UART). Experience in writing firmware for mass production, considering scalability, robustness, and manufacturability constraints. Familiarity with version control systems (e.g., Git) and embedded development toolchains. Experience with low-power embedded systems and real-time constraints. Bonus More ❯

Infrastructure Operations Engineer, Sovereign Operations link Copy link corporate_fare Google place London, UK Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Apply link Copy link Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience. … years of experience in security engineering, DevSecOps, or in platform engineering roles. Experience with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, Jenkins). Experience with Unix/Linux operating systems internals and administration, or networking and debugging/troubleshooting. Eligibility to obtain UK Developed Vetting (DV) security clearance; British Citizenship … is required for this role. Preferred qualifications: Experience designing, building, and deploying cloud-based solution architectures. Experience with standard IT security practices (such as encryption, certificates, key management and use of HSMs or other specialist security equipment). Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization. More ❯

team to meet growing demands for top-notch web services. We're on the lookout for talented individuals to join us in delivering cutting-edge solutions and ensuring exceptional customer experiences in the fast-paced world of web hosting and development. Join us in shaping the future of web technology. Senior PHP/Web Application Developer We are seeking … documentation. Guiding business decisions from a technical perspective, including performance, reliability, scalability, and security. Maintaining and editing the current website according to the organization's requirements. Job Qualification Technical Experience: Hands-on experience with PHP, MySQL (LAMP), Strong in OOPS, XML, and HTTP fundamentals. In-depth knowledge of one or more areas: front-end, databases, networking, distributed systems … web services. Experience with an MVC application framework like CakePHP, Zend, Symfony, etc. Knowledge of scripting languages like Ruby or Python. Knowledge of virtual machines will be an additional benefit. Experience in creating and maintaining high-quality architecture and design documents, including feature specifications, design specifications, flow diagrams, and process diagrams. Experience in designing/architecting/ More ❯

ll remember. What You will do: Lead the development of Data Science within Product, producing statistical models that directly impact the insights and recommendations that drive the product and customer experience. Use your knowledge and experience to help scale the impact of the Product Analytics team through data science. Creating automation, self service model capability, improve experimentation velocity … to identify opportunity areas, explore through POC to then drive to adoption. Partner with Product Managers, Designers, and Engineers to identify high-impact opportunities where data science can solve customer problems and improve the product. Champion experimentation by designing and analyzing complex AB tests, causal inference models, and uplift modeling to inform product decisions. Guide and mentor other product … roadmap for Product Data Science. Communicate complex data insights to both technical and non-technical stakeholders with clarity and influence. What You'll bring to the team: Core Qualifications: Experience: Significant experience in data science or a similar quantitative role, with a proven track record of supporting and influencing a product organization. Technical & Modeling Expertise: Advanced proficiency in More ❯

Are you ready to shape the future of customer experience? Join a leading consultancy in the customer transformation space, trusted by some of the world's most ambitious brands to unlock customer lifetime value through the strategic use of brand, data, and technology. Our team is known for its rigour, creativity, and ability to deliver results … consultancy - someone confident engaging with senior decision-makers, who brings both substance and style to the table. This role suits someone naturally curious, commercially sharp, and genuinely passionate about customer and business transformation. Key Responsibilities Lead new business efforts through targeted outreach, networking, and strategic prospecting Support profile-raising activity, including events, content, and marketing campaigns Help grow existing … market messaging and positioning in collaboration with senior leadership Stay up to date on developments across CDPs, CRM systems, and the broader martech landscape A minimum of 5 years' experience in senior sales, business development, or marketing roles within consultancy, customer strategy, or agency environments A strong record of success in both winning new business and growing client More ❯

partners, helping to build sustainable local communities on a global scale. The role Data Scientists are hands-on with building models that allow our client to hyper-personalise their customer experience. In addition this, at a leadership level, Data Scientists work as internal consultants within the business, advising executive teams on all things concerning predictive analytics and machine learning. … will involve A hybrid role which is both hands-on with building models and involves consulting throughout the wider business, serving as the Data Science SME for the core customer-facing platform. Collaborating with Customer Experience, Product, Design and Engineering teams to demonstrate use cases for hyper-personalisation, intelligent site navigation and behavioural segmentation. Working with Optimisation … lead to the optimisation of precision marketing. Providing technical leadership to the wider team, but in-house and agency-side. Some of the things that we are looking for Experience working as a Data Scientist or Senior Data Scientist in a commercial environment. A background leading Data Science teams in an eCommerce or conversion rate optimisation-focused environment is More ❯

in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams. This role requires a strong generic retail Business Analyst skillset, with a particular advantage for experience in the product lifecycle space, especially within merchandising. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in transforming … our digital customer experience, data capabilities, ERP systems, and sustainability initiatives. ABOUT THE PROJECT AND TEAM You will report directly to the Global Head of Transformation, working closely with the Project Nova leadership team and various workstream leads across Customer, Data & Integration, ERP, and Running Towards Transparency. This role requires significant collaboration with business stakeholders (e.g., Merchandising … data analysis to support requirements definition and problem-solving Contribute to the definition of reporting and analytics needs for new solutions WHAT SKILLS DO I NEED? Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs Proven ability to elicit, analyze, document, and manage complex business requirements for software development projects Strong proficiency in process More ❯

both commuter and longer-distance routes, they serve millions of passengers each year and play a key role in regional connectivity and economic activity. Committed to reliability, sustainability, and customer experience, the company is continuously investing in modernising its services, infrastructure, and technology. THE ROLE This company is looking for a detail-oriented analyst to support performance monitoring … performance dips. You'll also contribute analysis to help shape future priorities, working closely with your manager to develop and present data-driven proposals for your route. SKILLS + EXPERIENCE Advanced Excel experience for analysis and reporting Must be passionate about the rail industry Confident and interested in learning bespoke revenue management systems Experience in revenue management More ❯

Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment? This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions . As a Customer Success Executive , you'll be at the heart of ensuring outstanding … customer experiences, driving satisfaction, and building lasting client relationships. The ideal candidate must be fluent in English And ONLY ONE of the following languages: -French -German -Spanish -Portuguese What's in it for you? Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products. Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales. Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance , and more! What You'll Be Doing: Provide exceptional customer support , troubleshooting issues and offering solutions. Build relationships with smaller accounts to More ❯