t do anywhere else. It's up to you to make it happen. What's the role: As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time data implementation and account management. You … driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals. Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.) Work with the Accounting Department to resolve Exchange invoicing issues Provide dedicated support and relationship management for major firms/internal sales teams Identify … and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant Identify opportunities to improve department processes, policies and customer experiences Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation Plan and More ❯
Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service … we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our More ❯
About The Role: As an early Technical Architect on Notion's Professional Services team, you will play a key role in designing and implementing technical solutions that drive successful customer engagements, particularly for large-scale enterprise deployments. Your work will help shape best practices for how we support complex customer needs and ensure Notion's platform is ready for scale. This is a highly cross-functional role, collaborating closely with customers as well as Notion's Product, Engineering, CX (Support), and Sales teams to deliver impactful solutions. What You'll Achieve: Contribute to the technical aspects of customer engagements, including understanding customer requirements, designing technical solutions, and … development, integrations, and data migration aspects of a Notion implementation. Identify opportunities to enhance and expand the use of Notion within customer organizations. Collaborate with Notion's Product, CX, and Engineering teams to address technical challenges and provide customer feedback. Assist in navigating the technical complexities of large-scale Notion deployments to ensure successful adoption. Contribute to the More ❯
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical More ❯
Job Description Role Title: SAP Order to Cash (OTC) Functional Consultant Location: London/Manchester/Birmingham Salary:Competitive salary and package dependent on experience Career Level: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With … process knowledge, combined with your in-depth expertise in your functional area, will be key to designing effective and efficient solutions for our clients. Qualification We are looking for experience in the following skills: At least 3+ years of SAP OTC and CRM experience or SAP experience with an OTC and CRM background. At least a full … a Fit to Standard approach for SAP S/4 HANA implementations. Understanding of client persona and user journeys to design solutions from a user perspective, focusing on employee experience and customer experience. Familiarity with agile and waterfall methodologies for project execution. Capable of creating or providing input into a test plan and managing defect management for the More ❯
to innovation and pragmatism, we aim to support the next generation of advanced materials critical to building a more sustainable future. Polaron is scaling rapidly, engaging in increasingly technical customer collaborations. The Forward Deployed Engineer plays a pivotal role across the customer lifecycle, ensuring seamless technical implementation, outstanding customer experiences, and valuable feedback loops to inform product … development. As an FDE, you will combine expertise in materials science, engineering, and our product to deliver high quality outputs to customers. This role combines hands-on technical work, customer engagement, and cross-functional collaboration. You'll drive customer onboarding, lead pilot implementations, customise solutions, and shape the evolution of our materials AI platform. We're looking for … analysis as part of closing contracts. Post-Sale Deliver: high-quality onboarding to ensure seamless adoption. Support on delivering pilot programmes, including project management and technical delivery. Support with customer retention - feedback sessions, gathering insights, bespoke development, and direct support. Collaboration & Representation: Act as the bridge between customers and internal teams, influencing product roadmaps. Represent Polaron at industry events More ❯
a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice … you will help us define the future of American Express. The Loyalty & Benefits Governance and Reporting team, part of Digital Product Operations, is at the heart of American Express' customerexperience-delivering high-impact capabilities that enable cardmembers to earn and redeem rewards, enjoy travel perks, and access partner benefits across channels and geographies. We are in the … an impact in this role? This role will lead governance efforts over the international scope of the technology transformation. The ideal candidate brings a blend of program management skills, experience overseeing large efforts with multiple layers of senior leadership governance forums and is a great partner/collaborator across teams. Key Responsibilities: Support the Global Loyalty and Benefits Governance More ❯
fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Sr. Applied Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved … them on adoption patterns and paths to production • Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder • Provide customer and market feedback to product and engineering teams to help define product direction A day in the life This is a customer facing role. You will be required … mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of More ❯
England. This role is critically important as migrations & modernizations are a top strategic priority for AWS. Migration and modernization initiatives are key drivers of our business and essential for customer success. Whether motivated by cost savings, data center consolidation, or technology lifecycle events, customers expect more than just operational efficiencies. While achieving 25-50% cost reductions, they aim to … increase business agility, transform customer experiences, and drive new innovations leveraging AWS's cloud capabilities. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Key job responsibilities AWS Sales, Marketing, and Global Services (SMGS) is … UK market and verticals to capture major migration and modernization opportunities. • Closely partner with account teams, solutions architects, professional services, partners, and stakeholders to embed migration/modernization into customer journeys. • Consult with customer executives (CXO) on complex, multi-year cloud migration and modernization roadmaps, architecting robust solutions, mitigating risks, optimizing costs, and building compelling business cases. • Leverage More ❯
better working world. The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯
French Speaking Customer Success Manager (London or Paris) Salary circa 50,000 + OTE A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris . This full-time hybrid role (minimum 2 days/week in the office … and English communication skills Strong interpersonal and relationship-building abilities Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment Confident problem-solver with a consultative mindset Experience in customer success, account management, or campaign coordination preferred Perks Include: Competitive salary with annual reviews and bonus plan Generous annual leave, plus an extra day for your … Work From Anywhere" weeks Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider Strong focus on professional development If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move. We Are Aspire Ltd are a Disability Confident Commited employer More ❯
Sr. Product Manager, Amazon Business Europe Job ID: Amazon Business EU Sarl, UK Branch - P97 Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable business customers find, research, and buy products and services from a … . Our business customers have different needs than the traditional Amazon customers, so we are reinventing how we add and display business selection, price products, and provide the right customer experience. Amazon's approach to this segment is peculiar, and unique because we are combining the Amazon marketplace dynamic with B2B procurement and selling policies to iterate and improve … track record of delivering results on complex projects for customers in ambiguous environments. S/he will be a thought leader who can build new business models, address unmet customer needs and invent new solutions. This role can be based in Luxembourg or London. Key job responsibilities Our environment is very fast-paced, and requires someone who is highly More ❯
engineering organization for AWS Support is known as Kumo, which is the Japanese word for "cloud". Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs, facilitating their adoption, optimization, and operation within the AWS cloud at scale. Kumo's products, utilized by AWS customers and the internal Amazonian Support teams, are essential in … ensuring exceptional customer experiences on AWS. The organization aims to identify customer needs across all AWS services proactively and deliver the most appropriate resolutions, fulfilling the vision of a self-healing cloud over time. Kumo maintains a broad portfolio of both customer-facing and internal services, including AWS Support Center, AWS Trusted Advisor, AWS Health, Automation, Recommendations … will lead a software development team in the AWS Case Interaction Management in Cape Town, owning one or more critical services that help AWS customers have an outstanding support experience via products such as AWS Support Center. As the leader of the team, the individual will be responsible for setting a high operational bar, driving high availability and scalability More ❯
that help Samsara's customers manage their vehicle and asset lifecycle on our platform. We are looking for a technical Product Manager with a deep interest (and ideally prior experience) in 1) conceptualizing, designing and building platforms to standardize and centralize access to key data points, 2) managing integrations with external partners to bring valuable data into Samsara's … a problem solver and go-getter, not deterred by roadblocks, and focused on delivering results. Together, we are helping customers enhance their fleet operations, and your passion & advocacy for customer needs is something you infuse into all of your work. You should apply if: You want to impact the industries that run our world: Your efforts will result in … of product features and offerings. Deeply understand, advocate for and support the different ways that vehicle diagnostics can be used across the Samsara portfolio always focusing on preserving the customer experience. Collaborate with downstream product teams who depend on your team's data & capabilities. Manage a robust "intake" process to understand vehicle data platform needs and factor those into More ❯
IIBA (International Institute of Business Analysis)
shaping the product landscape that directly influences our clients' success and the overall market. By driving the platform strategy and ensuring alignment across teams, you will enhance the user experience and deliver significant value to our clients, ultimately supporting S&P Global Ratings' mission to provide trusted insights. What You Stand to Gain: Opportunities for professional growth and development … partnering with Value Stream leaders and stakeholders across regions to ensure scalable, unified outcomes. Guide platform evolution with a holistic understanding of user journeys, process efficiencies, data flows, and customer experience. Own and manage the program backlog: define Features, prioritize using WSJF, and ensure MVPs are scoped and aligned to Definition of Ready (DoR). Validate feature development against … and objectives. Ensure visibility through tools and forums such as program dashboards, PI tracking, and demos to communicate status, risks, and value delivered. Lead trade-off decisions that balance customer needs, architectural integrity, and business value. Ensure alignment across teams on product goals and roadmap; promote understanding of the full user journey and platform context. Coordinate cross-team and More ❯
mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. … We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting … and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Customer Success Manager Target total compensation ranges from £80,000 - 97,500, including a fixed annual salary of £60,000 - 70,000 Base + variable, employee equity plan grant & world More ❯
Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Drive the advancement of user-centric design strategies for our cutting-edge AI enablement products firmwide, with a focus on large-scale product design strategy and ensuring consistent experience. As a Vice President in DXD Securities Services & CDAO Experience Design, you … will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a … culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user friendly, enhancing the overall customer experience. The CDAO Platforms design team is responsible for defining and articulating the product design for Chief Data and Analytics Office (CDAO), and executing on More ❯
About Faculty At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy , and Fellows from our award winning Fellowship programme . Our expert team brings together leaders from across government, academia and global tech giants to solve the … minds who are bringing Frontier AI to the frontlines of the world. About the Role We're looking for a full-stack Senior Software Engineer to work in our Customer Development team on our ground-breaking Frontier platform. Your role will focus on scaling our Decision Intelligence offering - providing AI capabilities across high-impact decisions. This comes with genuinely … to new clients. As we continue to expand our platform's reach, you'll have the unique opportunity to build a scalable AI focussed product, remain close to live customer feedback whilst leading the way in technical best practices. In this role, you'll be immersed in hands-on work, tackling complex real-world challenges using state-of-the More ❯
address customers' business problems and accelerate the adoption of AWS services. In collaboration with sales, you will drive revenue growth across a broad set of customers. As a trusted customer advocate, you will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help … training, designing, and building cloud solutions for a diverse and challenging set of customers. • Have a strong understanding of large-scale technology solutions. The ideal candidate will have past experience working as a technology executive. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You … and design exercises to create world-class solutions built on AWS. Key job responsibilities The Solutions Architecture leader is tasked with the following four primary responsibilities: • Operating as the Customer Advisor in the sales cycle (executive sponsor for strategic programs, projects, and customers for the organization. • Driving Organizational-wide Leadership (providing technical excellence across the organization, collaboration with the More ❯
the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with … our Twilio Communications EMEA team. About the job The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our … customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio's Customer Engagement Platform. Responsibilities In this role, you'll: Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and More ❯
review and preparation of forward-looking forecasts, analysis, and reporting; Collaborate cross-team with product, marketing, and sales teams on company-wide initiatives to drive efficiencies and improve our customer experience. About you • This role would suit an entry-level finance professional. Some coursework or past experience in a data-driven and analytical role using Excel is a … must. SQL experience would be an additional benefit. • Team player - You have exceptional communication skills - written and verbal - and are not afraid to speak up to contribute to the best outcomes for the team; • Curious and proactive - You have an analytic mind - able to digest lots of data and spot patterns and trends with ease; • Think big - You like More ❯
contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Role We are seeking an experienced social media strategist who will ideate, create, and … analytics to measure the effectiveness of social campaigns and optimize performance. Be a proactive and results-oriented individual with a strong work ethic and a commitment to excellence. Qualifications & Experience Proven experience in a social strategy role within an advertising/marketing agency or client team. Strong understanding of social media, with a variety of social platforms, and … emerging technologies. Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong client relationships. Experience working with cross-functional teams and managing multiple projects simultaneously. Experience of working on financial services clients is highly beneficial although not essential. A degree of some sort will help us understand your background and point of view. Sound like More ❯
to the Global Director of eCommerce, this role is responsible for delivering the regional P&L, defining and executing a localised trading strategy, and ensuring the best possible online customer experience. You will lead a UK-based, cross-functional team and act as the regional voice within global initiatives, ensuring local needs are reflected in wider business decisions. Please … meet commercial targets and maximise growth across each local market. Leading the regional eCommerce roadmap, aligning business priorities with technology development to support scalable growth and performance. 2. Site Experience & Optimisation Overseeing day-to-day site performance across all European domains, ensuring timely updates in line with the trade plan, launches, and seasonal campaigns. Optimising the customer journey … teams and internal departments to ensure consistent communication and alignment. 5. Performance Reporting & Insight Producing monthly and quarterly performance reports with actionable insights to optimise trading, site performance, and customer behaviour. Providing regular and adhoc analysis to inform strategic decisions, identify opportunities, and support wider business initiatives. 6. Regional Project Ownership Representing the UK & Europe region in global eCommerce More ❯
IIBA (International Institute of Business Analysis)
on cybersecurity processes and systems quality. Digital Transformation and Project Management: Lead digital transformation initiatives, leveraging cloud technologies, microservices, and AI/ML frameworks to enhance operational efficiency and customer experience. Manage and deliver complex technology projects on time and within budget, ensuring high-quality outcomes. Data Management and Analytics: Implement data governance models and advanced analytics solutions to … communication and collaboration to drive business change. Review and quality control code, data governance, and data quality systems across GTG and portfolio companies. Required qualifications, capabilities and skills: Extensive experience in technology leadership roles within the financial services industry. Proven track record of delivering digital transformation projects and innovative technology solutions. Deep domain expertise in asset management, private equity … and the shipping industry. Experience in delivering technology projects in the shipping industry, including data analytics platforms. Hands-on experience with a variety of technologies such as Microservices, .NET Core, Angular, React, Node, Java, Azure/AWS/Docker, ML/AI frameworks, NoSQL, blockchain, and semantic technologies. Preferred qualifications, capabilities and skills: Strong problem-solving skills and More ❯
Conduct comprehensive assessments of current organizational capabilities to identify gaps, inefficiencies, and opportunities for enhancement. Design and deliver scalable, end-to-end solutions that address complex business challenges, elevate customer experiences, and unlock new value streams. Champion enterprise CRM business transformation initiatives, including collaboration with product and technical teams on Salesforce strategy, implementation, and adoption to modernize user experiences … improvement and ensure measurable outcomes. Foster a culture of innovation, accountability, and excellence through data-driven decision-making and iterative optimization. What We're Looking For 8+ years of experience in technology strategy, operations, consulting, enterprise solutions, or product management roles Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's or MBA preferred) Experience … into actionable solutions Exceptional communication, stakeholder management, and analytical skills Demonstrated track record leading cross-functional initiatives and delivering impactful solutions Strong analytical, problem-solving, and project management skills. Experience with Agile methodologies and innovation frameworks. Ability to work in a fast-paced, matrixed environment. Knowledge of enterprise architecture, AI/ML, cybersecurity, SaaS models Familiarity with tools like More ❯
