601 to 625 of 1,323 Customer Experience Jobs in London

making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more in a store that sells everything. Introducing Rufus: Rufus is Amazon's expert … shopping assistant trained on Amazon's product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: We're looking for the best … vision to our customers right away. More specifically, in this role as an Software Development Manager (SDM), you will lead a team that is building new software systems and customer experiences, that will help greatly expand Rufus's availability to new cohorts of customers. This team is considered strategic and has visibility with leadership at the highest levels. The More ❯

system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. What will I be doing? As the Interim Head of Product for Customer Care , you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. These products … are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include: Owning and refining the global strategy and roadmap for Customer Care products Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption … leader who can hit the ground running in a dynamic, fast-paced environment. (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager Skilled in defining and delivering product strategy, roadmaps, and outcomes Experienced in managing and scaling multiple More ❯

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our … marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker. The Role: We are looking to bring on a full-time Solutions Architect with a particular strength in integrating Customer Data Platforms and marketing automation tools. The ideal candidate is someone who is wholly invested in a full-time career in MarTech, AdTech, and product, and wants to grow … meetings with clients, with the ability to speak confidently about their deliverables, ideas, and best practices. Marketing analytics and reporting support as needed. Understanding user journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi More ❯

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our … marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker. The Role: We are looking to bring on a full-time Solutions Architect with a particular strength in integrating Customer Data Platforms and marketing automation tools. The ideal candidate is someone who is wholly invested in a full-time career in MarTech, AdTech, and product, and wants to grow … meetings with clients, with the ability to speak confidently about their deliverables, ideas, and best practices. Marketing analytics and reporting support as needed. Understanding user journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi More ❯

do You will support the Territory Manager, Regional Managers, franchise and direct retail stores within the Territory by ensuring operational excellence, driving commercial performance, and delivering a consistently exceptional customer experience across Vodafone's operations. Drive Vodafone's objective of ensuring exceptional customer outcomes, improving store standards and advising franchise partners on best practice. Analyse store performance … in to cover responsibilities of Regional seamless communication and management. Who you are Proven ability to communicate effectively with stakeholders at all levels. Competent financial and analytical skills with experience in interpreting and presenting data to inform decisions. Demonstrated ability to build and maintain collaborative relationships with franchise partners, direct retail stores and cross-functional teams. Experience in … a retail or customer-focused environment, with knowledge of operational processes and standards. Self-motivated, organised, and able to work independently in a fast-paced, field-based role. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate More ❯

work under the Head of Digital Product, leading on the Product Strategy for our Revenue mission across web platforms. The role demands ownership of the product roadmap, promoting a customer-centric, market-leading digital experience. This is a permanent vacancy, based in Luton (Hybrid Working) The Digital Product Team is crucial in managing easyJet's primary digital customer touchpoints. We are responsible for maintaining and innovating our website and award-winning mobile apps to deliver a best-in-class customer experience while exceeding business objectives. Our lean and efficient team operates with a focused strategy, clear objectives, data-driven decision-making, and value-based output. What you'll be doing You will create and manage … the mobile app roadmap, ensuring alignment with wider Digital/App KPIs for commercial performance, growth, and customer retention. Collaborating with the Head of Digital Product, you will develop the revenue mission strategy and ensure its delivery through the mobile app roadmap. This role requires an entrepreneurial approach to product innovation, ensuring that iterations deliver tangible value to both More ❯

software house and be guided by some of the brightest minds in this field. On a daily basis, you will be working as a Pre-Sales advisor, supporting in Customer Success, while working closely with R&D and Engineering Location: You can choose to be based from Central London or Cambridge 3 days in office/2 days remote … a STEM, Humanities or Law related discipline At least AAB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Outstanding customer-facing skills with a sales spark A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part … Pre-Sales Engineer/Product Associate You will be the main point of contact and liaise with clients, and internal teams through the pre-sales stage Understand early-stage customer requirements and support in building a customised solution in meeting their needs Support the Account Executives & Customer Success Managers Liaise closely with R&D and Engineering teams What More ❯

part of our journey. ABOUT YOU You will be a dedicated and passionate manager who can lead engineers across multiple locations and specialisms. You will be equally obsessed with customer experience and engineering standards, understanding that they are intrinsically linked. You will have a thorough understanding of Data Science and Software Engineering as applied to the advertising technology … high standards You will lead a self-organising, results-oriented agile team REQUIREMENTS: What you need to be successful: Have advanced knowledge of the wider Advertising Technology Industry Have experience managing remote teams A passion for continuously improving the team's performance A mature technology leader, with understanding of all layers of a technology stack Familiarity with front end … frameworks and tools (e.g. React, Node) Have experience with Machine Learning/Data Science Have previous experience with git, CI and CD tools (e.g. GitLab, TeamCity) Have knowledge of docker, kubernetes, and AWS services Passionate about writing good code YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to More ❯

proudly held the title of Britain's Most Admired Company in the transport sector for two consecutive years, 2019 and 2020. The Digital Product Team, a segment of the Customer & Marketing Team, is pivotal in managing easyJet's primary digital customer touchpoints. We are tasked with the upkeep and innovation of our website and award-winning mobile apps … striving to deliver a superior customer experience while surpassing business objectives. Our team is known for its lean operation, strategic focus, clear objectives, data-driven decision-making, and value-based output. This role is vital to the digital operations at easyJet, with significant potential to impact the company's commercial performance. The main objective is to enhance the … Commercial, Proposition, and Marketing teams to pinpoint and seize improvement opportunities. What you'll be doing: Develop and manage a dynamic Conversion Rate Optimisation (CRO) Roadmap across all user experience funnels and digital channels of easyJet and easyJet Holidays. Collaborate with various internal teams to identify and implement the most effective strategies to enhance key performance indicators (KPIs). More ❯

Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos More ❯

Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos More ❯

from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission In the CRM Manager role, your mission is to increase customer lifetime value by creating communication strategy, design and optimisation of our direct communications to customers. You'll take ownership of CRM campaigns and lifecycle programmes across email, WhatsApp, SMS … and our customer-facing applications, partnering with cross-functional teams to drive business impact. Your Team Your role is part of the Customer Marketing team which sits in the marketing function within Global Operations at Teya, reporting into the Head of Customer Marketing. The team's mission is to set the direction and create communication, content and … experiences across our 9 market operations which connect to merchant needs, and drives engagement and customer lifetime value with our members through their lifecycle from acquisition to loyalty and retention. Your Role Helps evolve a CRM strategy that improves the customer experience for Teya members, improving our delivery with segmentation, communication design, personalisation, analytics and cross-channel More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … stores in Newcastle, Glasgow, Manchester, London and Milan. At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital … journeys. Join us to shape the future of fashion retail. What you'll be doing: Key responsibilities Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. Understand and communicate customer needs and business goals across teams. More ❯

Manager - BPO Outsourced Managed Services Global Blue Chip Household Name £70,000 - £80,000 + Bonus & Strong Wider Package West London (Hybrid) Are you a seasoned procurement leader with experience in outsourced services, BPO, or complex third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one … of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers. As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore and offshore customer operations. These third-party partnerships are central to the business's award-winning customer experience, and you'll … play a lead role in optimising their commercial, operational, and strategic performance. Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a key role in transforming the company's outsourced operating model. It's a rare opportunity to operate at a high strategic level while staying More ❯

Contract Senior Project Manager – Change & Transformation Location: London Engagement Type: Contract (Inside IR35) or Fixed-Term Rate and Duration: 6 Months – Rate depending on experience Overview We’re supporting a global Fintech business as they deliver a major business transformation programme. They’re looking to bring in an experienced Senior Project Manager to lead high-impact change initiatives focused … on improving operations, customer experience, technology, and internal capabilities. This role will lead projects across teams and functions, supporting process change and system improvements. Role & Responsibilities Lead the end-to-end delivery of cross-functional change projects aligned to the wider business transformation strategy Own project planning, scope, timelines, and benefits tracking across multiple workstreams Deliver initiatives focused … and internal delivery teams to ensure alignment between business needs and tech solutions Contribute to ongoing improvements in project delivery frameworks, tooling, and collaboration across the transformation portfolio Skills & Experience Strong track record of delivering business change and transformation projects, ideally in tech-enabled environment Experience leading change across operational, commercial, or customer-facing teams with tech More ❯

or Master's degree in Information Security, Computer Science, or a related field. Relevant certifications (e.g., CISSP, CISM, CRISC, GIAC, or vendor certifications like CyberArk Defender/Sentry). Experience: 10+ years in information security, with 5+ years specifically leading privileged access or identity security functions in complex, regulated environments. Demonstrated success leading PAM in a multinational financial institution … to influence across technical and executive audiences globally. Exceptional communication, strategic thinking, and execution skills. Key Competencies: Leadership: Ability to lead and inspire a team to achieve strategic goals. Customer Focus: Commitment to enhancing the customer experience through secure and efficient identity management. Transformation: Ability to drive transformation in a complex environment Collaboration: Strong ability to work More ❯

scaling the end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within … of your role will be building and mentoring high-performing engineering teams, fostering a culture of agility, accountability, and innovation. This role requires someone with deep technical and leadership experience in financial services, particularly with complex software delivery. A solid understanding of Finova/Apprivo 2 or similar core banking platforms is essential, along with expertise in financial product … and mentor multidisciplinary engineering teams across software, QA, platform, and data engineering. Promote best practices in software development, security, and risk governance. Candidate Profile 8+ years of engineering leadership experience, ideally in financial services or banking environments. Proven track record of successfully delivering large Finova/Apprivo 2 implementations or similar platforms. Deep understanding of cloud-native architecture, CI More ❯

digital marketing colleagues. Educate and train colleagues on data analytics best practices. Provide data-driven insights to the content creation process. Utilise strong analytical skills to evaluate the overall customer experience across multiple channels and touchpoints. Ensure accurate setup and management of paid social campaigns across platforms. Responsible for regular performance-based optimisation. The Candidate: Proven experience in digital marketing, specifically website and marketing analytics tools including Google Analytics. Demonstrable experience managing SEO/SEM strategies, email, social media, and/or advertising campaigns. Experience working within or an understanding of the legal industry (Preferred). Please note : Due to the specific sectors we work in, only candidates with valid work experience in More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

team processes Perform capacity management Keep up to date with the latest technologies and industry trends Build good working relationships with customers and suppliers, with effective communication Skills and Experience Cisco Networking Check Point Firewalls, including VSX and Maestro/Scalable Platforms VMware NSX ITIL framework knowledge and experience Knowledge of agile ways of working (SCRUM/Kanban … Experience in an operations environment Technology Strategy Automation experience Cloud Computing Growth Mindset Excellent communication skills Experience you'd be expected to have Designing, upgrading, operating, and supporting Cisco networks Designing, upgrading, operating, and supporting Check Point Firewalls Designing, upgrading, operating, and supporting VMware NSX networking/SDN Good security experience and best practices Experience in agile ways of working Experience working with both technical and non-technical stakeholders Collaborating with internal and external teams to evaluate and validate new technologies/patterns Preferred Experience Membership of professional bodies/standards organizations Operational role experience Current Cisco certifications Current Check Point certifications Experience with on-call and occasional overnight change More ❯

in every home in the UK by 2025. As an Aftersales Product Executive, you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. The Aftersales Product Professional plays a key role in the delivery and optimisation of EE's aftersales portfolio, working … across internal teams and external partners to ensure our products are competitive, compliant and customer focused. You'll coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution. Through data-led insights and collaborative delivery, you'll help shape the future of our aftersales experience and contribute … Trade-In, Insurance, Repairs and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE Manage weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused Collate and analyse management information (MI) to generate actionable insights that inform proposition development and campaign optimisation More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At Amazon, we're working to be the most customer-centric company on … a Controls Engineer for Construction (BMS/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you … Data Center Engineering Operations) teams to implement new builds, upgrades etc and ensures high availability and high resiliency of these control systems. Key job responsibilities Your role responsibilities: Ascertain customer needs to help develop project scope and specifications. Manage scopes of work relative to the site specifics and customer needs. Manage project engineering to determine the scope of More ❯

emerging verticals: fintech, travel, and healthcare. The successful candidate will architect and drive Lycas global technology roadmap, ensuring delivery of scalable, secure, and innovative platforms that underpin commercial growth, customer satisfaction, and operational efficiency. Key Responsibilities Major Ownership MVNO/MNO Define and execute the global network and IT strategy for MVNO/MNO operations across multiple geographies (Europe … digital financial services (e.g., airtime lending, mobile banking). Minor Ownership Travel Provide oversight of travel vertical platforms including B2B/B2C booking engines, GDS/API integrations, and customer experience systems. Ensure scalability and performance of digital infrastructure supporting global travel operations. Advise on the deployment of digital health platforms, teleconsultation systems, and health data management frameworks. … multi-million-dollar global IT budgets and transformation programs. Spearhead digital innovation, introducing AI/ML, blockchain, IoT, and edge computing where applicable. Partner with business leaders to shape customer-centric technology strategies that accelerate growth. Requirements Qualifications Bachelors or Masters degree in Engineering, Telecommunications, Computer Science, or related field. MBA is a plus. 15+ years in technology leadership More ❯

Digital Media AdTech Martech Our client is a global leader in data-driven marketing and digital optimisation, working with some of the world's most recognisable brands to transform customer experiences through powerful technology and precision targeting. They are now looking for a Strategic Client Development Director to lead growth and innovation across a portfolio of enterprise accounts. This … and trusted advisor. Identify and unlock growth opportunities within existing accounts, aligning client objectives with innovative digital media and optimisation solutions. Build tailored roadmaps that drive value across performance, customer experience, and marketing efficiency. Collaborate with cross-functional teams (Product, Marketing, Sales, and Customer Success) to deliver a unified strategy and best-in-class client outcomes. Work … closely with leadership to shape account development plans and long-term growth strategies. You: 5 + years in a client development or enterprise account management role Experience within digital marketing, AdTech, or MarTech. Experience managing senior stakeholder relationships and navigating complex organisational structures. A consultative problem-solver with a strong understanding of data-led media and onsite solutions. More ❯

tool uploading product in a timely and effective manner. Support across the other global sites when required. KEY SKILLS Fluent in Japanese (spoken and written) and English 2+ years experience of working in an ecommerce team essential. Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage. Experience using an Email marketing platform … departmentally on a regular basis. Highly organised with efficient ways of working and a good ability to keep calm under pressure. A team player who can focus on the customer experience and expectations. EQUAL OPPORTUNITIES Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age More ❯