626 to 650 of 1,336 Customer Experience Jobs in London

Contract Senior Project Manager – Change & Transformation Location: London Engagement Type: Contract (Inside IR35) or Fixed-Term Rate and Duration: 6 Months – Rate depending on experience Overview We’re supporting a global Fintech business as they deliver a major business transformation programme. They’re looking to bring in an experienced Senior Project Manager to lead high-impact change initiatives focused … on improving operations, customer experience, technology, and internal capabilities. This role will lead projects across teams and functions, supporting process change and system improvements. Role & Responsibilities Lead the end-to-end delivery of cross-functional change projects aligned to the wider business transformation strategy Own project planning, scope, timelines, and benefits tracking across multiple workstreams Deliver initiatives focused … and internal delivery teams to ensure alignment between business needs and tech solutions Contribute to ongoing improvements in project delivery frameworks, tooling, and collaboration across the transformation portfolio Skills & Experience Strong track record of delivering business change and transformation projects, ideally in tech-enabled environment Experience leading change across operational, commercial, or customer-facing teams with tech More ❯

or Master's degree in Information Security, Computer Science, or a related field. Relevant certifications (e.g., CISSP, CISM, CRISC, GIAC, or vendor certifications like CyberArk Defender/Sentry). Experience: 10+ years in information security, with 5+ years specifically leading privileged access or identity security functions in complex, regulated environments. Demonstrated success leading PAM in a multinational financial institution … to influence across technical and executive audiences globally. Exceptional communication, strategic thinking, and execution skills. Key Competencies: Leadership: Ability to lead and inspire a team to achieve strategic goals. Customer Focus: Commitment to enhancing the customer experience through secure and efficient identity management. Transformation: Ability to drive transformation in a complex environment Collaboration: Strong ability to work More ❯

scaling the end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within … of your role will be building and mentoring high-performing engineering teams, fostering a culture of agility, accountability, and innovation. This role requires someone with deep technical and leadership experience in financial services, particularly with complex software delivery. A solid understanding of Finova/Apprivo 2 or similar core banking platforms is essential, along with expertise in financial product … and mentor multidisciplinary engineering teams across software, QA, platform, and data engineering. Promote best practices in software development, security, and risk governance. Candidate Profile 8+ years of engineering leadership experience, ideally in financial services or banking environments. Proven track record of successfully delivering large Finova/Apprivo 2 implementations or similar platforms. Deep understanding of cloud-native architecture, CI More ❯

digital marketing colleagues. Educate and train colleagues on data analytics best practices. Provide data-driven insights to the content creation process. Utilise strong analytical skills to evaluate the overall customer experience across multiple channels and touchpoints. Ensure accurate setup and management of paid social campaigns across platforms. Responsible for regular performance-based optimisation. The Candidate: Proven experience in digital marketing, specifically website and marketing analytics tools including Google Analytics. Demonstrable experience managing SEO/SEM strategies, email, social media, and/or advertising campaigns. Experience working within or an understanding of the legal industry (Preferred). Please note : Due to the specific sectors we work in, only candidates with valid work experience in More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

team processes Perform capacity management Keep up to date with the latest technologies and industry trends Build good working relationships with customers and suppliers, with effective communication Skills and Experience Cisco Networking Check Point Firewalls, including VSX and Maestro/Scalable Platforms VMware NSX ITIL framework knowledge and experience Knowledge of agile ways of working (SCRUM/Kanban … Experience in an operations environment Technology Strategy Automation experience Cloud Computing Growth Mindset Excellent communication skills Experience you'd be expected to have Designing, upgrading, operating, and supporting Cisco networks Designing, upgrading, operating, and supporting Check Point Firewalls Designing, upgrading, operating, and supporting VMware NSX networking/SDN Good security experience and best practices Experience in agile ways of working Experience working with both technical and non-technical stakeholders Collaborating with internal and external teams to evaluate and validate new technologies/patterns Preferred Experience Membership of professional bodies/standards organizations Operational role experience Current Cisco certifications Current Check Point certifications Experience with on-call and occasional overnight change More ❯

in every home in the UK by 2025. As an Aftersales Product Executive, you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. The Aftersales Product Professional plays a key role in the delivery and optimisation of EE's aftersales portfolio, working … across internal teams and external partners to ensure our products are competitive, compliant and customer focused. You'll coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution. Through data-led insights and collaborative delivery, you'll help shape the future of our aftersales experience and contribute … Trade-In, Insurance, Repairs and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE Manage weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused Collate and analyse management information (MI) to generate actionable insights that inform proposition development and campaign optimisation More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At Amazon, we're working to be the most customer-centric company on … a Controls Engineer for Construction (BMS/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you … Data Center Engineering Operations) teams to implement new builds, upgrades etc and ensures high availability and high resiliency of these control systems. Key job responsibilities Your role responsibilities: Ascertain customer needs to help develop project scope and specifications. Manage scopes of work relative to the site specifics and customer needs. Manage project engineering to determine the scope of More ❯

emerging verticals: fintech, travel, and healthcare. The successful candidate will architect and drive Lycas global technology roadmap, ensuring delivery of scalable, secure, and innovative platforms that underpin commercial growth, customer satisfaction, and operational efficiency. Key Responsibilities Major Ownership MVNO/MNO Define and execute the global network and IT strategy for MVNO/MNO operations across multiple geographies (Europe … digital financial services (e.g., airtime lending, mobile banking). Minor Ownership Travel Provide oversight of travel vertical platforms including B2B/B2C booking engines, GDS/API integrations, and customer experience systems. Ensure scalability and performance of digital infrastructure supporting global travel operations. Advise on the deployment of digital health platforms, teleconsultation systems, and health data management frameworks. … multi-million-dollar global IT budgets and transformation programs. Spearhead digital innovation, introducing AI/ML, blockchain, IoT, and edge computing where applicable. Partner with business leaders to shape customer-centric technology strategies that accelerate growth. Requirements Qualifications Bachelors or Masters degree in Engineering, Telecommunications, Computer Science, or related field. MBA is a plus. 15+ years in technology leadership More ❯

Digital Media AdTech Martech Our client is a global leader in data-driven marketing and digital optimisation, working with some of the world's most recognisable brands to transform customer experiences through powerful technology and precision targeting. They are now looking for a Strategic Client Development Director to lead growth and innovation across a portfolio of enterprise accounts. This … and trusted advisor. Identify and unlock growth opportunities within existing accounts, aligning client objectives with innovative digital media and optimisation solutions. Build tailored roadmaps that drive value across performance, customer experience, and marketing efficiency. Collaborate with cross-functional teams (Product, Marketing, Sales, and Customer Success) to deliver a unified strategy and best-in-class client outcomes. Work … closely with leadership to shape account development plans and long-term growth strategies. You: 5 + years in a client development or enterprise account management role Experience within digital marketing, AdTech, or MarTech. Experience managing senior stakeholder relationships and navigating complex organisational structures. A consultative problem-solver with a strong understanding of data-led media and onsite solutions. More ❯

tool uploading product in a timely and effective manner. Support across the other global sites when required. KEY SKILLS Fluent in Japanese (spoken and written) and English 2+ years experience of working in an ecommerce team essential. Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage. Experience using an Email marketing platform … departmentally on a regular basis. Highly organised with efficient ways of working and a good ability to keep calm under pressure. A team player who can focus on the customer experience and expectations. EQUAL OPPORTUNITIES Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age More ❯

family, you'll collaborate with teams across Ring, Kindle, Fire, and Echo platforms. We maintain a strong quality-first culture where every team member is empowered to advocate for customer experience improvements. Our agile teams are structured to promote close collaboration, typically with small groups of engineers working together on focused projects. This environment provides unique opportunities to … drive quality across the full technology stack while delivering exceptional customer experiences. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Computer Engineering, or related technical field - Extensive industry experience as a Software Development Engineer in Test (SDET) or Software Development Engineer (SDE) - Strong programming skills in Python, Java, and other modern programming languages with proven expertise in architecting … and implementing enterprise-level test automation frameworks - Strong understanding of software development principles, design patterns, and architectural concepts PREFERRED QUALIFICATIONS - Experience in developing and architecting test automation solutions for mobile applications (iOS/Android) and AWS services - Strong expertise in developing custom test frameworks and testing tools from scratch - Advanced experience in building and maintaining automated testing infrastructure More ❯

initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers - making the customer experience simpler … feature and clean sets, and modelling using Machine Learning. You'll develop and deploy machine learning models that power real-world decisions - from underwriting to fraud detection to optimise customer conversion. This is an end-to-end role: data wrangling, model development, evaluation, and performance monitoring. As a Data Scientist, you'll play a key role in the end … agile, innovative team, developing cutting-edge solutions that are transforming the world of credit risk. Your work will have a real-world impact, driving smarter decisions and enhancing our customer experience. Key responsibilities: Lead your own projects, across the end-to-end lifecycle of model development Compose the necessary datasets in order to tackle the task at hand Pre More ❯

growth of our Direct-to-Consumer (DTC) business. You'll work closely with internal teams, external agencies and senior stakeholders to keep our website trading smoothly, ensure best practice customer experience, and deliver against commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise and … product merchandising, pricing and content in line with the marketing calendar and brand priorities. Analyse product performance, website traffic and conversion data to identify opportunities. Proactively review site UX, customer journeys and navigation, suggesting improvements to drive sales and reduce friction. Support website integrations and functionality with ERP systems. Collaborate with Finance and Planning teams on sales forecasting and … Lead weekly trade reporting and contribute to trading meetings with clear insights and actions. Ensure website processes and trading best practices are consistently followed across teams. Highly organised, with experience managing complex eCommerce activity across teams. Strong commercial mindset with excellent analytical and Excel skills. Confident interpreting website data to spot trading patterns and recommend actions. Clear and collaborative More ❯

to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience … into complex logistics challenges, real-world problems and pushing the envelope of what's possible. They get excited as much about creating tangible business impact and improving the delivery experience of millions of recipients and delivery drivers as they enjoy evaluating and crafting just the right ML model for their use case. Data at HIVED We believe in staying … solutions and monitor their performance and impact Evolve our ML and data platform, select the right tooling and set standards for a growing team Your profile 4+ years of experience in a similar data science or analytics role Degree with strong statistical/mathematical component (e.g. Maths, Statistics, Data Science, Artificial Intelligence, Operations Research or equivalent) Proven track record More ❯

a simple, flexible and scalable platform. How will you add value to the OpenPayd journey? Working in a dynamic, fast-paced environment with industry-leading colleagues who have the customer experience at the forefront of their daily activities Delivering training within the department and mentoring 1st and 2nd line staff as well as new starters Conducting quality assurance … suspicious activity Working closely with the tech teams to automate the onboarding process The ideal candidate will have the following: An expert in Compliance with a comprehensive knowledge and experience within Financial Services Compliance with min of 5 AML experience In-depth knowledge of AML, CTF, and Financial Services regulations, as well as industry best practices for robust … AML Frameworks Background in CDD and ongoing assurance of complex client types and corporate structures Proven experience in the UK/EU regulated financial services sector - preferably within a fintech, challenger bank, correspondent banking, or consultancy firm. Experience working with Digital Asset service providers is beneficial The ability to self-manage, organise competing priorities effectively and meet deadlines More ❯

Networking hardware • Configuration • Troubleshooting • Feedback to Service Desk • On-call & overtime available To be eligible for this role you will need the following key skills: • Strong networking and cabling experience • Ability to install, configure and troubleshoot a wide range of networking technologies from leading manufacturers, including Cisco • Ideally have a Cisco Certified Network Associate (CCNA) qualification, or equivalent experience • Experience dealing with customers As well as the following personality skills • Strong communication skills • Ability to communicate and manage customer expectations • Flexible approach to customer and SCT requirements • Energetic, self-motivated, and disciplined • Collaborate with other functions internally and externally to ensure exceptional customer experience. • Pre-employment screening (including a DBS check) will be carried … of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street. Corey Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation More ❯

organisation offers excellent training, career progression, and long-term prospects. You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in … least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash beneficial Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship/summer job) A motivated self-starter with a problem … to understand the intricacies of the product You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team) Manage customer issues from initial report through to resolution Basic troubleshooting, and escalation of issues to the tech team Give an excellent customer experience throughout the resolution process What More ❯

Senior Manager, Financing Solutions Program - EMEA Accounting & FinanceLondon,United KingdomReading,United KingdomRemote,United KingdomReq.Num.: N1667 Are you a seasoned finance professional with over 10 years of experience in customer financing (focus on subscription software preferred), strong relationship management skills, and a collaborative mindset? If so, you will thrive in our innovative team at Nutanix, where you will play … a vital role in developing a brand new customer financing program, working closely with cross-functional teams and making a significant impact on our growth and success. About the Team The Finance Manager will join the newly established Customer Financing Program team at Nutanix, located in London, England. This team is focused on creating a unique skill set … that is net new to the organization, supporting the expansion and success of customer financing initiatives in a 2-tier channel sales model. The culture is highly collaborative, emphasizing teamwork, problem-solving, and a growth mentality as they work together to drive innovative financing solutions that enhance customer experiences. You will report to the Director of Payment Platform More ❯

new approach to delivering ERP that works forpeople. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutionsempower people and deliver a better people experience so people can spend time on meaningful high-valuework they live for. Read more on our website about how we transform work and how people feel about it, so … a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. Investigate, process and document application defects passed to the Technical Support team. Be … pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress. Tocomply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO standards. To investigate, document and More ❯

We are looking to hire a Principal Product Manager with deep experience in building and scaling SaaS products for global enterprise customers. The ideal candidate will have a proven track record of owning products that generate millions in revenue and will have deep expertise in understanding the needs of large, complex organizations. This role requires strong leadership, strategic vision … suited for a leader who thrives in fast-paced environments with high expectations and a bias for action. We're looking for someone who is passionate about delivering exceptional customer experiences, understands the importance of speed and urgency, and knows how to scale enterprise-level solutions across global markets. What you will do : Product Strategy & Vision: Develop and execute … with the company's strategic objectives and the needs of large, global enterprise customers. End-to-End Product Ownership: Take full ownership of the product lifecycle, from ideation and customer validation, through development and delivery, to scaling globally with millions of users and significant revenue impact. Enterprise Customer Focus: Engage deeply with global enterprise customers to understand their More ❯

platform. This role will own, lead, and develop a global dispersed team responsible for strategy and design across the cloud platform and development toolchain. A successful candidate will have experience in defining and curating cloud and developer strategies, standards, processes, methodologies, and architectures to enable business innovation, simplify technology landscapes, and enhance operational excellence. Key Responsibilities Drive the adoption … cloud-hosted environments. Collaborate with the Group CISO and IT security teams to enhance security controls. Leverage emerging technologies in cloud and development to simplify the technology landscape, improve customer experience, and reduce costs. Work with chapters to define cloud and developer service strategies, including standards, blueprints, processes, and patterns. Act as a cloud evangelist, helping leaders understand … role of Agile 'Product Owner' for the cloud platform. Gather and utilize feedback and learning early and often. Candidate Profile/Key Skills Deep technical expertise in infrastructure technologies. Experience with SDLC, CI/CD, application security, QA, platforms like Istio, Serverless, Kubernetes, and processes like Agile, Lean, Product Development. Knowledge of DevSecOps, high-performance computing, event-driven architectures More ❯

the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. 🔍 Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing trends … and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling: Design … dashboards and visualisations that translate data into actionable insights for business stakeholders. 🎓 Requirements: Bachelor’s degree in a STEM field: Statistics, Mathematics, Computer Science, Engineering, or similar. Programming proficiency: Experience with Python and SQL for data analysis, manipulation, and basic modelling. Understanding of machine learning: Exposure to predictive modelling techniques, particularly in Time Series Forecasting, NLP, or Recommendation Systems. More ❯

help build industry-leading LLM-based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa, in order to provide the best-possible customer experience for our customers. BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research … experience with a strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (Python, Java, etc ). Excellent written and spoken communication … skills. PREFERRED QUALIFICATIONS 10+ years of experience building and deploying innovative NLP solutions at scale. Expert level skills focusing on Large-language-Models. Demonstrated Experience in training LLMs through PT, SFT, and LHF backed by top-tier publications. Published research work in academic conferences or industry circles in NLP top tier conferences. Experience delivering complex end-to More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description We are looking for a strategic and driven Senior Associate to join our UK People Shared Services (HR) team, which plays a pivotal … operations across key touchpoints such as onboarding, probation, parental leave, exits, sickness. Potential management and/or mentorship of HR Advisors in team. Qualifications 3-4 years of relevant experience in People Operations/HR in the UK context CIPD Level 3 qualified (or working towards it) Alignment with Publicis Sapient's core values Demonstrated ability to own and More ❯