651 to 675 of 1,336 Customer Experience Jobs in London

regulators regarding outsourcing practices. Implement and operate dashboards, registers, and reporting tools to ensure real-time oversight of vendors. Ensure alignment with BVNK's risk appetite, onboarding policies, and customer experience standards. Define, monitor, and enforce SLAs and KPIs, including turnaround times, onboarding quality, false positive rates, and capacity targets. Lead regular performance reviews with critical vendors, including … and RCA processes. Champion continuous improvement in third-party oversight based on audit findings, regulatory updates, and internal feedback. What we need from you: 6-10+ years of experience in vendor management, third-party risk, legal/compliance operations, or outsourcing in a financial services or fintech environment. Strong working knowledge of the EBA Guidelines on Outsourcing, DORA … and similar frameworks in the UK/EU. Experience managing outsourcing registers and interfacing with regulators or external auditors. Demonstrated ability to work across functions and lead complex projects without formal authority. Skilled at reviewing outsourcing clauses (e.g., rights of audit, access to information, exit, and BCP). Excellent communication, documentation, and process management skills. Nice to have: Prior More ❯

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … DevOps mentality - meaning that you don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental understanding of development, infrastructure, and … consultants and provide a healthy self-development budget you can use to grow in the areas mentioned below, or any other of your choosing! The must haves: Fundamental coding experience in more than one widely used language type i.e. Python, Java, C#, TypeScript etc Experience working at a Technical Lead level Plus at least one of these: Experience More ❯

to continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 7 years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring Preferably exposure to technologies such as Kafka, PostgreSQL, Redis We use Kotlin, PostgreSQL, Kafka, Redis, Datadog … Amplitude, Grafana, BigQuery, ApacheSpark and more Have a basic understanding of reactive systems using CQRS and event sourcing. A bonus would be experience using Akka. A passion for crypto and the transformations it enables COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & awesome office location More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … office environment, where every day brings new challenges and opportunities. From managing suppliers and facilities to coordinating ESG initiatives and social events, this role offers a dynamic and rewarding experience for someone who thrives in a fast-paced setting. You'll be the linchpin that keeps everything running smoothly, making a real impact on our team's success and More ❯

stage of the sales process, from first interaction to final negotiation. Sales Enablement & GTM Alignment Build and scale value engineering tools and frameworks that drive consistency and effectiveness in customer engagements. Maintain a centralized library of business value assets, including ROI models, industry benchmarks, success stories, and impact assessments. Train and enable field teams on value engineering practices and … how to lead high-impact conversations centred on business value. Collaborate cross-functionally to align messaging and customer experience across the full go-to-market ecosystem. Strategic Planning & Revenue Growth Co-own regional go-to-market planning with Sales leaders to ensure value engineering directly supports pipeline creation, deal acceleration, and expansion opportunities. Identify and prioritize accounts and … segments where business value impact can be most effectively demonstrated. Define and track key metrics to measure the contribution of value engineering to sales performance, customer success, and revenue growth. New Logo Acquisition & Account Strategy Design compelling business value narratives that support strategic account entry and new logo pursuits. Partner with sales and marketing teams to drive account-based More ❯

you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments. Primary Responsibilities: Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and … fully compliant Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints Show ability to lead and maintain high team morale at … to get desired result Deliver comprehensive team results to management team Qualifications To land this role you will need : At least 1 year in FX/CFD industry with experience in management Experience of process management Experience of customer service Strong attention to detail with emphasis on accuracy and timeliness Sound knowledge to products we offer More ❯

improvement. Present findings and recommendations to senior leadership. Process Improvement Identify inefficiencies and recommend system enhancements to improve workflows. Work with cross-functional teams to implement improvements that enhance customer experience and operational efficiency. Stay informed on industry trends and emerging retail technologies. Manage vendor relationships to ensure service quality and cost-effectiveness. Building and maintaining relationships with … support and conduct evaluations. Attend industry conferences and training sessions to stay updated on best practices. The successful candidate Attention to detail with a mentality of stores as their customer Builds strong & effective relationships with a wide variety of stakeholders Strong communication skills (written, verbal and interpersonal) Inquisitive and able to quickly grasp and understand the needs of stakeholders … team player Proactive and shows initiative while carrying out tasks, always challenges the status quo Demonstrates accountability to deliver within role and drive the right results Technical/Specific experience Intermediate to advanced skills in Microsoft 365 - Excel, PowerPoint, Word, Power BI etc Experience with POS systems and retail technology solutions. Familiarity with inventory management, supply chain logistics More ❯

we've got no plans on plugging the cork on growth. Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot. It takes … and outcomes. Coordinate across internal platforms (e.g., Local, vintrace) and third parties to align workflows and integrations. Facilitate training, documentation, and change adoption activities for go-live readiness. Qualifications & Experience Bachelor's or Master's degree in Business, Information Systems, Supply Chain, or related field 7+ years' experience managing multiple successful end to end ERP delivery or complex … system integration projects Direct experience with Sage X3 or other comparable ERP platforms is highly desirable Project management certification (e.g., PMP, PRINCE2, Agile) required Familiarity with 3PL and freight data integration, supply chain operations, and data reconciliation processes Excellent leadership, communication, and problem-solving skills You are: An experienced ERP project leader who has successfully delivered end-to-end More ❯

we're investing heavily in cutting-edge technology to create seamless, personalised experiences across every touchpoint. Whether it's faster retail journeys, smarter delivery, or a deeply tailored online experience — technology is powering it all. Our teams are agile, cloud-first, and customer-obsessed. We build what's right for our business, not just what's available off … the shelf, and we automate and test at every level. This role sits within our Online Customer Experience (OCX) vertical — the team behind our web and mobile e-commerce platforms. We're nearing the end of a transformative multi-year tech evolution and stepping into a new chapter of innovation, building standout digital propositions that redefine how our … customers experience health and wellness. You'll be a technical leader within the squad, helping shape the design and delivery of new features, mentoring engineers, and working closely with teams across the business to build exceptional digital products. What You'll Be Doing Operate independently, with the ability to lead the design of software across a subset of functional More ❯

Step into Magnet as a Business Development Manager in Chingfordand help grow our Trade business. With more than 100 years' experience behind us, joining Magnet means joining one of the UK's biggest and best known kitchen brands and is part of the wider Nobia group. What's in it for you? You will earn a salary of … generating new leads, opening new accountsand driving kitchen sales Apply your own initiative to growing brand awareness within the area Support bymaintaining an outstanding level of product knowledge and customer service, in order to promotelive offers & benefits At Magnet, you'll be part of a supportive team where your ideas are valued and your experience makes a real … impact. With great products, strong customer demand, and industry-leading training, you'll have everything you need to thrive. Who we're looking for : Proven track record in account management, sales generation and exceeding sales targets in a competitive market (trade market is desirable) Desirably an understanding of kitchen design and the kitchen fitting process, or insight into the More ❯

CEO and ExCo. Reporting & Stakeholder Engagement : Deliver regular status updates, tracked risks and deliverables, and coordinated stakeholder engagement aligned to key decision points. The skills you'll need Proven experience managing complex, multi-workstream transformation or culture change programmes. Strong stakeholder management and communication skills. Experience working in large, matrixed organisations. Ability to manage ambiguity and drive clarity … and accountability. Excellent organisational and reporting skills. Experience in HR, organisational development, or culture transformation. Familiarity with agile project methodologies. 10% on target bonus From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision More ❯

trading strategy across UK, US, and international markets. If you thrive in a fast-paced environment, love data-driven decision-making, and want to build a seamless online brand experience, this is your moment. What You'll Do: Lead the global D2C eCommerce P&L and deliver ambitious trading targets Own product launches, exclusive campaigns, and promotional strategies Drive … key site metrics like sales, conversion rates, average order value, and gross margin Collaborate with Brand, CRM, Paid Media, and Creative teams to optimise the customer journey Manage and inspire a talented in-house team and external agencies Use analytics and A/B testing to constantly improve site performance Oversee budgeting, forecasting, and detailed performance reporting What You … Bring: Proven experience running D2C eCommerce trading for a consumer brand Strong leadership skills with team and agency management experience Commercially sharp with excellent analytical skills and a test-and-learn mindset Proficiency in Shopify and Google Analytics Experience in beauty or wellness brands a big plus Passionate about customer experience, wellbeing, and sustainability What More ❯

Job ID: Services LLC Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems … on a regular basis Research and implement novel machine learning and statistical approaches BASIC QUALIFICATIONS - Master's degree in computer science, mathematics, statistics, machine learning or equivalent quantitative field - Experience programming in Java, C++, Python or related language - Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse PREFERRED QUALIFICATIONS - Experience implementing algorithms using both toolkits … safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties More ❯

Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair … join our team and play a critical role in delivering Attentive's conversational commerce product offering to fast-moving businesses. You will work to understand and assess/scope customer requirements, prepare and present personalized demos of our technologies, and address and overcome technical objections that arise throughout the sales process. Serving as a trusted technical advisor and Attentive … our sales strategy, collaborating with cross-functional teams, and act as a domain expert, enabling our other teams.Your expertise will be instrumental in expanding our market reach and ensuring customer satisfaction. What you'll accomplish Drive the technology evaluation stage of the sales process with our prospects and act as a technical leader for them Demonstrate technical aspects of More ❯

Solutions Architect London - Hybrid or UK - Remote About Snowplow Snowplow, the global leader in customer data infrastructure (CDI), enables every organisation to own and unlock the value of its customer behavioural data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences, and fraud detection by enabling companies like Burberry, Strava, and AutoTrader to … real-time, structured, and unstructured behavioural data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate high-velocity data to uncover deeper customer journey insights, predict customer behaviours, optimise differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organisations leverage their customer … to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this. Our Solutions Architecture team works directly with customer data teams to train them on the Snowplow product, co-design and develop bespoke solutions, implement use cases and quantify business value. What you'll be doing Onboard new More ❯

in London and expected to work with different teams and colleagues across the globe. In this role you will: Develop and maintain productive client relationships and demonstrate a positive customer experience during Adoption through go-live Act as the primary liaison for Clients, Brokers and Funds Admins. Integrate client flows and set up counterparty relationships. Manage a pipeline … for this position is EUR 60,000 to EUR 75,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S … For: Basic Required Qualifications: As a member of a dynamic global team, good teamwork is essential in this role. Assisting others, reliability, and taking ownership where required. Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients. Knowledge of basic transport protocol More ❯

from you. About the role: As a Lead Product Designer, your role is to meet the diverse needs of our users by making sure that they have the best experience across our products. You will work closely with engineers, product experts and the wider multidisciplinary team to craft end-to-end journeys that help customers achieve their goals - from … the vision and roadmap across Tempcover, aligning teams around clear priorities and ensuring design plays a central role in where we're headed. Owning the end-to-end user experience - mapping journeys, identifying opportunities for improvement, and shaping holistic solutions that balance user needs with business goals. Championing customer insight - defining how and when we learn from users … design - evolving our design systems, patterns, and principles to ensure we maintain a cohesive, scalable, and modern design language. What the team has been up to recently: Reimagining the customer experience from the ground up - rebuilding Tempcover's app and website to be faster, more intuitive, and ready for the future. Designing new journeys and UX foundations to More ❯

Manager Apply locations London posted on Posted Yesterday job requisition id R2180 Salary for this Role: £60,805 to £67,320 per annum with benefits, subject to skills and experience Job Title: Workday Enterprise Systems Manager Reports to: Jessica Carmody Closing Date: 10/Aug/.59 GMT Job Description: Workday Enterprise Systems Manager About the role Join Us … As a Workday Enterprise Systems Manager, you will be joining a team of enterprise systems colleagues working across functions to manage and enhance how Workday supports organisational processes and customer experience for colleagues. You will have the change to collaborate with other members of the ITO team, as well as the People and Finance team and beyond. About … tasks Monitor and resolve escalated BAU issues, providing advanced technical troubleshooting, root cause analysis, and continuous improvement. About you You will bring Strong hands-on Workday development and configuration experience in one or more modules (e.g., HCM, Core HR, Financials, Absence, Security, Integrations) including using AI and automation. Solid understanding of business processes in. Demonstrable experience in system More ❯

the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large … territory. This position is for a new business segment supporting a new Concur service. The Sales representative will be responsible for the entire sales cycle along with supporting the customer experience and collecting information which will be important to further sales and support of this market. We are looking for an assertive, success-oriented individual with a proven … issues relevant to the position Use effective time and territory management to maximize results Develop and maintain relationships with Concur partners and other third parties to increase opportunities Manage customer engagement and sales process via the telephone and online collaboration tools. Document daily sales activities in Salesforce automation tool, prepare accurate reports and forecasts, manage pipeline, and perform other More ❯

to-market strategy and feedback loops with product and GTM teams What You Bring More than 7 years in enterprise SaaS sales, ideally within ad tech, martech, or infrastructure Experience selling into ad networks, digital publishers, SSPs, commerce platforms, or retail media operators Strong grasp of programmatic mechanics - bidders, DSPs, auctions, and monetisation models Consultative approach to sales with … experience in six-figure, multi-stakeholder deals Excellent communication and storytelling skills - across commercial and technical domains Self-starter mentality with the ability to operate in a fast-paced, evolving environment Why Join FreeWheel DSP Solutions Strategic role in a core growth area, with autonomy and real impact Competitive compensation, commission, and comprehensive benefits Access to world-class ad … can insert advertisements around the world. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. More ❯

new ground, and we never stop learning. But most importantly, we are on this journey together. About the Team We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are … building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. What you'll do: This is an excellent chance for a Junior Financial Crime Analyst to dive into the world of financial crime detection in the banking industry. In this role … you'll gain invaluable experience with the support of structured training and mentorship. As a key member of the Financial Crime Detection Team, you'll help identify, investigate, and mitigate financial crime risks, safeguarding our bank and customers. Here's what you'll be doing: Support Daily Detection Operations : Play a vital role in the day-to-day operations More ❯

point of contact for all Professional Services needs regionally. The role requires a strategic partner, working closely with our global teams and network of implementation partners to onboard our customer teams onto the AuditBoard Connected Risk platform. Key Responsibilities Foster meaningful relationships with key customers and position AuditBoard as a long-term partner. Build and lead the Professional Services … team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with delivery partners. Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration that provides a stellar customer experience Oversee the successful implementation of our SaaS solutions across a diverse client base. … Serve as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders. Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support. Manage efficient design and delivery of deployment methodologies Utilize knowledge of More ❯

proposition definition, to detailed operations and technology design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as … encouraging self-development through relevant training and learning courses. Lead business development work for our key propositions through pre-sales, bid preparation, and client presentations. Showcase our knowledge and experience whilst building relationships with potential clients. Participate fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop, and guide junior colleagues, and support the … data and insights to inform design strategy and measure the effectiveness of design solutions. Solid grasp of user-centered centred design principles and experience leveraging user research and CX insights to inform the design process and create user-friendly solutions. Experience working in complex Financial Services integration programs, with a solid understanding of business migration best practices Experience More ❯

science team for our payment rails by using our internal services together with our partners (SardineAI and Sift) Work with our risk, compliance teams including our providers to resolve customer issues Advocate best practices, code quality, test coverage and drive technical discussions Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 3 - 5+ years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring We use Kotlin, PostgreSQL, Kafka, Redis, Datadog, Amplitude, Grafana, BigQuery, ApacheSpark and more A passion for More ❯

risk teams to ensure secure transactions, and partner with business teams to create new revenue streams through innovative offerings like reward coupons and embedded payments. Success requires passion for customer experience, strong product intuition, analytical mindset, and ability to execute in a fast-paced environment while navigating complex stakeholder requirements. This role offers unique opportunity to influence the … Amazon Pay Online Merchants team is at the forefront of revolutionizing digital payments in India, with a clear mission to build a self-sustained, convenient, trusted, and rewarding payment experience for affluent customers across demand-relevant online merchants. The team operates across two key channels: Direct integration with Top 100 strategic merchants and Aggregator partnerships serving 100K+ active merchants. … We have a unique advantage in serving online merchants who have high affluent customer penetration, enabling ubiquitous acceptance of Amazon Pay products while furthering the overall flywheel. Our opportunity landscape spans across a massive INR 48 trillion P2M payments industry (growing at 15% CAGR), where we're evolving from being just a payment instrument (1-15% of merchant volume More ❯