726 to 750 of 1,774 Customer Experience Jobs in London

aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of … the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate incremental new sales consistent with monthly targets. Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound. Develop … and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Develop close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful More ❯

Northern Ireland's housing sector. With a strong social mission and a collaborative culture, this organisation is undergoing an exciting digital transformation to enhance customer experience and service delivery. Your new role As Website Manager, you will take strategic and operational ownership of the organisation's public-facing … journeys, increasing engagement, and ensuring customers and stakeholders can easily access services and information. You will manage the website's content strategy, SEO, user experience, and technical performance. This includes overseeing agency relationships, ensuring compliance with accessibility and data protection standards, and using analytics to drive continuous improvement. You … ll also support the integration of customer portals and contribute to wider digital communications initiatives. What you'll need to succeed A degree (or equivalent experience) in web development, digital marketing, UX/UI design, communications, or a related field. At least 3 years' experience in website More ❯

local communities on a global scale. The role Data Scientists are hands-on with building models that allow our client to hyper-personalise their customer experience. In addition this, at a leadership level, Data Scientists work as internal consultants within the business, advising executive teams on all things concerning … which is both hands-on with building models and involves consulting throughout the wider business, serving as the Data Science SME for the core customer-facing platform. Collaborating with Customer Experience, Product, Design and Engineering teams to demonstrate use cases for hyper-personalisation, intelligent site navigation and … precision marketing. Providing technical leadership to the wider team, both in-house and agency-side. Some of the things that we are looking for Experience working as a Data Scientist or Senior Data Scientist in a commercial environment. A background leading Data Science teams in an eCommerce or conversion More ❯

continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service. The team The Fraud team owns iwoca's fraud strategy, analytics and tech systems. The team optimises iwoca's fraud decisioning, balancing robust … fraud detection and prevention, with exceptional customer experience and strong conversion rates. The team is newly-formed and growing, currently consisting of a principal full-stack engineer and a Team Lead. The role The Strategy Analyst role combines strategic and analytical thinking. The successful candidate will conceive, manage … and deliver projects that use data to identify changes to iwoca's fraud strategy to balance fraud detection with customer conversion. The role requires good collaboration, working closely with our engineers and Team Lead, as well as other teams within iwoca such as Operations, Product, Credit Risk and Compliance. More ❯

eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers, including broad selection, low pricing, and great customer service. WW Ops Amazon Business is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many … Effective communication skills are essential to work with business owners to develop key questions and build datasets that answer those questions. You should have experience designing, implementing, and operating stable, scalable solutions for data flow from production systems into the data warehouse and end-user applications. Working strategically with … all sizes. It now serves Fortune 500 companies, hospital systems, local governments, and educational organizations. The AB Operations team manages the end-to-end customer experience from checkout to final mile delivery, under the broader Global Transportation Services (GTS). We are a dedicated team driving B2B operations More ❯

online channels are optimised to maximise sales and conversions. From planning promotions and overseeing CRM strategies to managing digital marketing agencies and improving the customer journey, you’ll be the driving force behind online growth. Key Accountabilities: Website Management/Online Trading Support the Head of Ecommerce with digital … CRO teams on plans and deliverables Build and manage content across the website and digital channels Attend strategy meetings with key third-party agencies Customer Experience Optimise mobile and desktop website experiences to improve sales and conversions Collaborate with customer service teams to ensure a seamless online … journey Monitor heatmaps, analyse customer behaviour, and recommend improvements Provide key digital insights and reports to inform decision-making Supply Chain and Operations Work with supply chain teams to ensure accurate stock levels on the website Conduct regular system checks, including test orders General Contribute to overall business strategy More ❯

online channels are optimised to maximise sales and conversions. From planning promotions and overseeing CRM strategies to managing digital marketing agencies and improving the customer journey, you’ll be the driving force behind online growth. Key Accountabilities: Website Management/Online Trading Support the Head of Ecommerce with digital … CRO teams on plans and deliverables Build and manage content across the website and digital channels Attend strategy meetings with key third-party agencies Customer Experience Optimise mobile and desktop website experiences to improve sales and conversions Collaborate with customer service teams to ensure a seamless online … journey Monitor heatmaps, analyse customer behaviour, and recommend improvements Provide key digital insights and reports to inform decision-making Supply Chain and Operations Work with supply chain teams to ensure accurate stock levels on the website Conduct regular system checks, including test orders General Contribute to overall business strategy More ❯

Job description We are seeking a passionate product leader with expertise in designing world-class B2B SaaS experiences and applying technology to solve complex customer problems. As the Senior Product Manager for Ascend Studio, you will lead product strategy and customer design to launch the AI-first fraud … and credit risk management platform, Ascend Studio. This role requires navigating a matrixed organization with multiple product portfolios. Experience leading large-scale global software launches is advantageous. This is a hybrid role based in London, reporting to the Product VP for Ascend Platform. Primary Responsibilities Establish and communicate the … product vision for Ascend Studio, aligning with customer needs and organizational goals. Lead the end-to-end customer experience for Ascend Studio. Develop strategic vision for AI-enabled workflows, strategies, and insights across credit, identity, and fraud use cases. Coordinate with multiple partner product teams to align More ❯

clients to thrive. What You'll Do As a member of BCG's UX Center of Expertise (CoE), you will be working on user experience for Client Team portfolio products and services. You'll be responsible for research and design through a product's discovery phase to validation. We … and experienced Researcher & Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging user experience for digital products and services. Key Responsibilities User Research & Analysis: Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points. … the latest design trends, tools, and technologies. Advocate for and implement best practices in user-centered design and Lean UX. What You'll Bring Experience: Minimum of 7 years of commercial experience in Research & Design preferably in a large, global enterprise. Proven experience in research and analysis More ❯

Role: Vice President - Sales UK/Europe Location: London UK Desired Industry Experience: 15+ Years Relevant Experience: The incumbent should have at least 15-20 years in Software and Services sales in the UK … and European Market with a proven track record and excellent sales credentials. Candidate should have solution selling and new account generation experience in CustomerExperience Management solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutionsacross different industries like Retail/CPG, Banking, Financial Services, Automotive … multiple industries, including Banking, Financial Services, Retail/CPG, Automotive, Telecom, Sports Management, and other key sectors. Establish and strengthen C-level relationships, ensuring customer success and long-term business growth. Ensure sales excellence through data-driven decision-making, CRM accuracy, and structured pipeline reviews. Leverage multi-channel lead More ❯

Role: Vice President - Sales – UK/Europe Location: UK Desired Industry Experience: 15+ Years Relevant Experience: The incumbent should have at least 15-20 years in Software and Services sales in the UK … and European Market with a proven track record and excellent sales credentials. Candidate should have solution selling and new account generation experience in CustomerExperience Management solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutions across different industries like Retail/CPG, Banking, Financial Services … multiple industries, including Banking, Financial Services, Retail/CPG, Automotive, Telecom, Sports Management, and other key sectors. Establish and strengthen C-level relationships, ensuring customer success and long-term business growth. Ensure sales excellence through data-driven decision-making, CRM accuracy, and structured pipeline reviews. Leverage multi-channel lead More ❯

Amazon's eCommerce Foundation (eCF) organization is responsible for the core components that drive the Amazon website and customer experience. Serving millions of customer page views and orders per day, eCF builds for scale. As an organization within eCF, the Business Data Technologies (BDT) group is no exception. … We collect petabytes of data from thousands of data sources inside and outside Amazon including the Amazon catalog system, inventory system, customer order system, page views on the website. We provide interfaces for our internal customers to access and query the data hundreds of thousands of times per day … developer with excellent programming skills, have an understanding of big data and parallelization, and a stellar record of delivery, but also excel at leadership, customer obsession and have a real passion for massive-scale computing. Come help us build for the future of Data! Key job responsibilities An SDE More ❯

powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programs. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer … own leads, finding new prospects and being creative in how and where you source new relationships and clients. If you have 4+ years sales’ experience (ideally in large conferences/events) and would like to be part of a fast paced launch team building a new event product fast … exceed individual and team sales targets Identify, prospect, and close opportunities Manage and build relationships within assigned accounts of large tech providers Respond to customer inquiries quickly and prioritise activities with customers at different stages in the sales process Utilise our CRM to track and report account activity accurately More ❯

OHL - VAS, Speed In Amazon Category Management, we are looking for a Business Analyst to proactively work on marketing and category metrics such as customer behavior/lifecycle and pain points. The role involves identifying growing business sellers and brands with significant impact, facilitating analysis to find opportunities, analyzing … for proactive business actions, designing, developing, maintaining metrics, reports, and analyses to support key decisions. Proficiency in problem solving, SQL, and Excel is required; experience with visualization tools like Tableau, Power BI, or Quicksight is advantageous. Your key responsibilities include: Generating actionable insights through analysis of key metrics across … deep data analysis to develop actionable solutions. Developing mechanisms for control, performance monitoring, and reporting to stakeholders. Publishing regular metrics reports to enable proactive customer experience improvements. Applying problem-solving, project management, and organizational skills effectively. Retrieving and aggregating data from multiple sources for effective decision-making. Basic More ❯

to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. As an early-in-career joiner, you will initially join our A2C (Associate to Consultant) program for intensive training on AWS technology and … understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business … and executive stakeholder - Provide customer and market feedback to Product and Engineering teams to help define product direction About the team The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train or fine tune the right models More ❯

role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile … the next phase of innovation and growth. Responsibilities • Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys. • Translate business vision into an actionable roadmap with clear priorities, success metrics, and outcomes. • Collaborate closely with engineering, design, operations, and commercial teams … to ensure consistent, high-quality execution. • Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends. • Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences. • Establish agile product processes and foster a More ❯

role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile … the next phase of innovation and growth. Responsibilities • Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys. • Translate business vision into an actionable roadmap with clear priorities, success metrics, and outcomes. • Collaborate closely with engineering, design, operations, and commercial teams … to ensure consistent, high-quality execution. • Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends. • Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences. • Establish agile product processes and foster a More ❯

role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile … the next phase of innovation and growth. Responsibilities • Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys. • Translate business vision into an actionable roadmap with clear priorities, success metrics, and outcomes. • Collaborate closely with engineering, design, operations, and commercial teams … to ensure consistent, high-quality execution. • Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends. • Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences. • Establish agile product processes and foster a More ❯

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's … a pre-defined territory. You will combine both hunter and farmer characteristics including the regional account management of a pre-defined existing Financial Services customer list and the growth of revenue in these accounts through up-sell and cross-sell. The role will also involve working with our marketing … and BDR teams to prospect for new business outside of the existing customer list. As an Account Manager, you will: Develop strategic relationships within the allocated accounts that you are assigned. Ensure contract renewals are completed. Manage a new business territory and meet the Net New Growth Sales Target. More ❯

Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature … rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer's intent - whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers. As an Ontologist, you work on a global team of … business partners and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company's product knowledge foundation. Tasks and Responsibilities: Develop logical, semantically rich, and extensible data models for Amazon More ❯

About the Role: Grade Level (for internal use): 13 The Team: The Digital & Program Excellence team is part of the Customer Experience team at S&P Global Commodity Insight. We enable the business to achieve efficiencies, optimize processes, increase customer satisfaction and attract new clients through technology … collaboration and data sharing across departments. Serve as the primary representative for CI data in major projects, including but not limited to Project Compass (customer success and community platforms) and Project Armadillo (Salesforce CPQ), ensuring that data considerations are prioritized and integrated into project planning and execution. Work closely … management on data quality, privacy compliance, and the data status of ongoing projects. What We're Looking For: Basic Required Qualifications: 8+ years of experience in data management, data governance, or data privacy roles, with a minimum of 5 years in a leadership position. Strong knowledge of data privacy More ❯

Applied Data Scientist - 12 months Contract dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and … world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco … in Statistics, Maths, Physics, Economics or similar field Programming skills (Python and SQL are a must have, Pyspark is recommended) Analytical Techniques and Technology Experience with and passion for connecting your work directly to the customer experience, making a real and tangible impact Logical thinking and problem More ❯

people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that's where you come in. Customer Success at Humaans Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise … their time and effort for what's really needed - the employees. If you're a natural communicator, love working with customers, and have experience in a proactive CS role at a growing company, we'd love to chat! While not required, if you have a background in People Ops … a diverse portfolio of customers, ensuring their long-term success and satisfaction. Defining, optimizing, and scaling processes to deliver a consistently delightful and seamless customer experience. Taking ownership of customer renewals, exceeding retention targets, and driving customer loyalty through continuous value delivery. Gaining a deep understanding of More ❯

and selling complex IT solutions into large enterprises. The successful candidate will serve as a Principal Account Manager for an existing strategic UK Enterprise Customer with responsibilities for relationship management and partnership growth; they will drive digital transformation through impactful engagements with C-level executives, line of business leaders … supporting early engaged accounts - Build and leverage relationships with internal and external stakeholders to further the adoption of AWS services in the market - Accelerate customer adoption through well-developed sales strategies and successful go-to-market engagements to achieve customer outcomes - Act in a customer-focused way … qualitative goals - Develop and work with partners to extend the reach and drive AWS cloud adoption - Engage in a way that ensures a superior customer experience About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications More ❯

are part of the omnichannel program which covers improvements to our website, our email platform, data and insights with a view to improving our customer experiences to reduce friction. We are looking for an autonomous leader who can manage significant complexity and work with an ever changing environment, with … processes Line management of 1 scrum master Key requirements We are looking for someone with strong project management, agile and digital skills who has: Experience in medium to large matrix organizations through periods of transformation Marketing experience essential Has the ability to translate complex technical language for range … to end Actively encourages contributions from all those around them, recognizing the value of team members' input when solving problems 8+ years of marketing Experience working with digital/IT in agile environment. Understanding of business value related to features and functions. Outstanding communication, presentation, and leadership skills Sharp More ❯