901 to 925 of 974 Customer Experience Jobs in London

a positive and ambitious Supervisor to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of … the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or … platform Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. More ❯

catapulting brand recognition across both local and international markets. The momentum is real, and it's only just beginning. At the heart of it all? A fierce commitment to customer wellbeing. They're leading the way in creating a safe, enjoyable, and responsible betting environment-because entertainment should never come at the cost of care. No suits. No corporate … a data-driven analyst who's passionate about enhancing user experiences, driven by insight, and thrives on turning data into action. If you love finding the sweet spot where customer delight meets business growth-this role is for you. What you'll be doing: Be a Strategic Collaborator - Work hand-in-hand with product teams, both in-house and … external, to uncover and prioritise impactful opportunities to elevate the customer experience. Test, Learn, Win - Champion A/B testing with precision, zeroing in on metrics that deliver real value. Measure What Matters - Define key metrics and KPIs that tell the story of our digital journeys-and guide smarter decisions. Make Data Beautiful - Design powerful dashboards that shine a More ❯

working (2 days in their London office). Over the past few years, the company has expanded rapidly, operating across several B2C product areas including payments, property, FX, and customer experience. With a modern data stack and a growing appetite for insight-led decision-making, this role will play a key part in driving smarter reporting and better use … driven thinking by improving data literacy and supporting dashboard adoption across teams Provide documentation, training and ongoing support to business users What they're looking for: Strong hands-on experience with Power BI, including Power Query and basic data modelling Comfortable using SQL for data extraction and manipulation Confident working directly with stakeholders to translate business needs into reporting More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale. We design for the "magic moments" We've built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy … find the perfect team for you along the way. Tackling the most complex and ambiguous design challenges, turning complexity into elegant, scalable solutions that empower teams and improve the customer experience. Defining and delivering large-scale projects that connect initiatives across the business, using design methods to align strategies and drive impactful outcomes. Leading the creation of compelling product More ❯

lead DevOps Engineering across our AI products group. This role is critical in enabling the development, deployment, and scaling of cutting-edge AI products that transform banking operations and customer experiences. You will work closely with product managers, data scientists, and software engineers to build robust, secure, and scalable infrastructure and CI/CD pipelines for AI/ML … AI engineering organization SKILLS 10+ years in DevOps, SRE, or platform engineering roles. Deep expertise inAzure,AWS, and hybrid infrastructure. Proficiency inKubernetes,Docker,Helm, and service mesh technologies. Strong experience withTeamCity,Jenkins,Terraform,Ansible, andGitOpstools. Proven track record in implementing secure, compliant, and scalable DevOps practices. VALUES Care about designing and operating hybrid cloud infrastructure Commit to mentoring junior More ❯

lead DevOps Engineering across our AI products group. This role is critical in enabling the development, deployment, and scaling of cutting-edge AI products that transform banking operations and customer experiences. You will work closely with product managers, data scientists, and software engineers to build robust, secure, and scalable infrastructure and CI/CD pipelines for AI/ML … AI engineering organization SKILLS 10+ years in DevOps, SRE, or platform engineering roles. Deep expertise inAzure,AWS, and hybrid infrastructure. Proficiency inKubernetes,Docker,Helm, and service mesh technologies. Strong experience withTeamCity,Jenkins,Terraform,Ansible, andGitOpstools. Proven track record in implementing secure, compliant, and scalable DevOps practices. VALUES Care about designing and operating hybrid cloud infrastructure Commit to mentoring junior More ❯

to RFIs across all business sections, and maintain the smooth operation of our business-critical processes. We are looking for a data leader to guide this team, using their experience of working in data and regulated environments to ensure the integrity and accuracy of our data, and to identify opportunities for automation. This is a fantastic opportunity to work … our UK Industry Operations Data team, developing and nurturing our analysts. Ensure high-quality delivery against industry RFIs. Utilise data to identify opportunities for improving Octopus' financial performance and customer experience. Work directly with operational teams, building strong relationships with key stakeholders. Communicate complex data findings and recommendations clearly and concisely. What You'll Have Experience within the … energy sector, preferably including work with regulators and industry bodies. Experience managing and developing data analysts. Hands-on experience working with cutting-edge tools such as those in our data platform stack (as below). Experience within the energy sector, preferably including work with regulators and industry bodies. Passion for both hands-on data work and leading More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients. About the Role : As an associate consultant you will deliver installs and configures of LNRS applications to specified requirements and provide technical training and transfer of … knowledge Responsibilities Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of LNRS products to meet the clients’ business needs Showing a good understanding of compliance and sanctions risk management More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients. About the Role : As an associate consultant you will deliver installs and configures of LNRS applications to specified requirements and provide technical training and transfer of … knowledge Responsibilities Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of LNRS products to meet the clients’ business needs Showing a good understanding of compliance and sanctions risk management More ❯

function. As a key member our leadership team, you'll own the end-to-end operations strategy - overseeing application processing, streamlining workflows and driving continuous improvements to ensure exceptional customer outcomes. You'll manage a small group of direct reports and lead a wider delivery function across immigration caseworkers, experts, customer support specialists and operations administrators. Reporting directly … to the CTO, you'll work closely with Product, Engineering and Customer Success, you'll ensure our platform delivery efficient, accurate and high quality services at scale. ️ What You'll Be Doing Service Delivery: Own and continuously improve application processing - eliminating backlogs, driving down SLAs and ensuring high quality submissions Strategy & Vision: Define and execute a strategy for scaling … optimisation and automation. Data & Reporting: Build and maintain dashboards that surface key metrics, identify bottlenecks, and support data-driven decisions. Cross-Functional Collaboration: Work closely with Product, Engineering, and Customer Success to continuously improve the internal user and external customer experience. You Should Apply If You have 6-10+ years of experience in operations, ideally in More ❯

number of stakeholder relationships across your assigned customers. You'll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs' customers. You'll be a first mover You will think critically about the organisation of Account Management … within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers. What We Are Looking For You have 5 - 10 years of experience in Account Management at a B2B or SaaS … commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes. You care deeply about the customer experience. You are invested in ensuring our customers' success. Whatever you do needs to have More ❯

business acquisition efforts, identifying prospective clients, managing pipelines, forecasting, and closing deals Applying consultative sales techniques to position complex digital and software solutions tailored to iGaming needs, platform enhancement, CX, UX, custom software, and more Collaborating with delivery, product development, UX/CX, and marketing teams to design client-centric propositions and campaigns Representing the organization at iGaming events, conferences … relationship-building skills at C-level and key stakeholder levels Ability to strategize sales and account plans with a commercial focus and performance targets Strong Go-To-Market (GTM) experience Strong background in a consultancy or within iGaming Experience working cross-functionally with delivery, marketing, and product teams to shape compelling client value propositions Network within the iGaming … sector, understanding of player experience, platform architecture, integrations, or regulatory context What's in It for You Join a global digital consulting team of over 6,000 specialists, working in a culture that values autonomy, creativity, and real outcomes Hybrid working model, benefits including wellbeing programs and private health cover Opportunity to shape growth strategy across the iGaming sector More ❯

app. Develop and integrate APIs from new and existing payment providers, banks and other third parties across multiple countries. Work with our FinOps team and payment providers to resolve customer issues. Advocate best practices, code quality, test coverage and drive technical discussions. Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … to continually deliver the highest quality software to our users. WHAT YOU WILL NEED You know at least one programming language in depth. You have at least 7 years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems. You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices. You are customer focused and continuously suggest how the backend can provide the best Customer Experience. You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring. Preferably exposure to technologies such as Kafka, PostgreSQL, Redis. We use Kotlin, PostgreSQL, Kafka, Redis, Datadog, Amplitude More ❯

CRO, customer journey) Run and optimise CRM (Klaviyo), retention, and non-paid growth Collaborate with global teams but drive local UK execution Partner with compliance, product, ops, and CX to deliver a seamless experience Build data-driven strategies across the funnel-conversion, LTV, retention, ROAS Experience 5+ years in DTC/eCommerce, ideally in a regulated sector … Strong CRO and funnel optimisation chops Familiar with tools like Shopify, GA4, Klaviyo, and Hotjar Experience growing eCommerce without relying solely on paid ads Comfort working in a startup or early-stage environment Bonus if you understand UK compliance/digital advertising rules Rates depend on experience and client requirements Job Information Job Reference: JO-29 Salary More ❯

the Head of Engineering (AI) at Fuse Energy, you will lead the development and integration of AI across our platform-from intelligent forecasting models and optimization algorithms to personalized customer experiences and internal automation. This role is both strategic and hands-on. You'll own the engineering strategy for how AI is built, deployed, and scaled across our stack … and maintaining ML systems in production (e.g., MLOps, CI/CD for ML, model versioning) Build systems that integrate AI into key parts of our stack, such as: Forecasting customer demand and renewable generation Dynamic pricing and energy trading algorithms Intelligent alerts and personalized customer features Work closely with product and engineering leadership to identify high-impact AI … opportunities Build and lead a high-performing team of AI engineers Strong software engineering background with 5+ years of experience, including at least 2 years leading AI/ML engineering teams Deep experience deploying ML models into production environments Proficiency in designing scalable data pipelines and real-time inference systems Understanding of modern ML tooling and frameworks (e.g. More ❯

month in the office) We are proudly working on behalf of a fast-growing intelligent automation start-up that supports Public Sector clients to drive operational efficiency whilst improving customer experience. Their award-winninglibraryof "Pre-Built Bots" iswidelyregarded as the "Go To" IntelligentAutomationpartner to support organisations wanting to automate operations without having to change any technology systems. Due to … align our clients Intelligent Automation solutions to meet their specific requirements as well as acting as a trusted advisor, providing insights and recommendations to optimise their businesses. Required Skills & Experience A career high achiever with a demonstrated track record of sales success Previous experience having sold into the Education sector eg Universities 5+ years experience as a … work in a fast-paced dynamic start-up environment Strong interpersonal skills with the ability to build rapport with ICs through to C-Level Excellent communication skills and a customer-focused mindset More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

empower businesses to predict and meet consumer demand efficiently. Our innovative cloud-based platform enhances inventory, labor, and logistics operations, improving efficiency, sustainability, and profitability. Committed to innovation and customer success, Blue Yonder transforms supply chain challenges into competitive advantages. What you'll do: Handle non-standard business approvals specific to Blue Yonder's field sales and professional services … growth. Help to maintain the Blue Yonder Approval Matrix, or other documents used to assist Sales, and work to simplify the documents to always stay relevant. Review Partner or Customer Master Agreements as needed to help Sales understand the contractual terms that govern the relationship with the Customer Document commercial policies, create new policies as needed, and train … the field on new policies or job aids Assist in developing and maintaining a 'Sales Guide' to help Global Sales better understand contract terms and preferred responses to frequent Customer questions Create and maintain a 'language library' of preferred language options to issues that are frequently seen through the approval process Be a trusted advisor to Global Sales and More ❯

Help bring Amazon services into the vehicle and give customers access to experiences they need while keeping them safe. Our world-class team of researchers, designers, and prototypers develop customer-obsessed experiences from the broad range of inputs and outputs vehicles offer. What we build in this multi-modal environment establishes new design patterns and sets standards for other … a critical eye and creativity to define multi-modal experiences for the digital cabin. Key job responsibilities We are looking for a designer and collaborator who can: Leverage automotive experience to create in-vehicle, new-to-the world experiences Build trusted relationships with external and internal teams to raise the bar on driving experiences Influence automakers to build HMI … help partners realize ambitious ideas for which no patterns exist. You establish collaborative processes with partners and engineers to bring ideas to life and translate designs into partner-facing CX Requirements. You communicate ideas effectively, drive requirements to results, and define guidelines that ensure partner success. About the team Amazon Smart Vehicles UX is optimized for an internal product development More ❯

of Client Services Hours of work: Full time Are You Ready to Redefine Client Success? Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service—but now, you're craving something more. A bigger challenge. … reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites. Key Responsibilities: Design and own the Client Services Plan Focus on retention and satisfaction of key clients as designated … by Head of Sales (KPIs set against features of satisfaction) Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate More ❯

the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK … new chapter where we are increasing the use of data science and real-time ML engineering techniques to take our market leading models to the next level. And the customer is at the centre of this ambition. We have a plethora of datasets and cutting-edge technologies that can (and should!) be leveraged to create propositions that customers will … monitor A/B tests isolate the impact of initiatives. Be a champion of data science and ML, communicating its value to colleagues across the business. Who are you: Experience building machine learning models and deploying them into production, working with ML Engineers. Good programming skills with Python and good working knowledge of SQL and experience querying large More ❯

is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Its transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. Were not waiting for the future to arrive. Were shaping it … design, and cross-platform integration to deliver reliable, cohesive solutions. Drive technical design and architecture decisions that meet performance, scalability, and reliability goals. Mentor and coach engineers of varying experience levels with structured feedback, goal setting, and career development. Foster engineering best practices, system observability, and quality-focused delivery. Lead a high-performing full-stack engineering team and support … hiring efforts, and cultivate a diverse and inclusive team culture. What You'll Bring At least 2 years of experience managing engineering teams, promoting high performance, and supporting individual growth. At least 5 years of hands-on experience in backend development, including system-level design and API architecture. (C#/.NET) Solid experience with frontend technologies like More ❯

and Information Security and an ability to explain these concepts in a clear and meaningful way to those who may not be familiar with them Excellent understanding and practical experience of the principles/issues involved in Data Protection and compliance with UK GDPR legislation and the expectations of the ICO Excellent understanding of the UK Data Protection Act … Supportive and reliable team member, with excellent attention to detail Awareness of Information Security principles and requirements for ISO27001 compliance would be valuable Any knowledge of the FCA or experience in the financial services industry would be valuable Why you'll love it here Don't feel like you meet all of our hiring criteria? thats OK, apply anyway … salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason More ❯

business acquisition efforts, identifying prospective clients, managing pipelines, forecasting and closing deals Applying consultative sales techniques to position complex digital and software solutions tailored to iGaming needs, platform enhancement, CX, UX, custom software, and more Collaborating with delivery, product development, UX/CX and marketing teams to design client-centric propositions and campaigns Representing the organisation at iGaming events, conferences … level Ability to strategise sales and account plans with a commercial focus and performance targets Strong Go To Market (GTM) experience. Strong background in a Consultancy or within iGaming. Experience working cross-functionally with delivery, marketing, and product teams to shape compelling client value propositions Network within iGaming sector, understanding of player experience, platform architecture, integrations, or regulatory More ❯

ecosystems by delivering Integration as a Managed Service. We're looking for an ambitious Account Executive to join our growing commercial team in the UK and help drive new customer growth across Managed Service Providers and Enterprises. This is a fantastic opportunity for someone who thrives in a fast-paced environment, wants to make an impact, and enjoys solving … targeting enterprise buyers and MSPs. - Identify new opportunities through outbound prospecting, events, and warm leads. - Conduct impactful discovery calls and presentations that align ONEiO's managed service model to customer needs. - Manage and maintain an active pipeline while forecasting and reporting accurately. - Collaborate with internal teams to ensure seamless customer experiences and long-term value delivery. - Stay on … top of trends in the managed services, ITSM, and integration space. What You'll Bring - Experience in B2B sales of managed services, outsourced IT, or integration-related offerings. - Proven track record of exceeding quotas and closing complex, service-led deals. - Strong understanding of value selling in the context of recurring service delivery. - Familiarity with ITSM or SIAM frameworks is More ❯