1 to 25 of 159 ITIL Jobs in London

inclusion and safeguarding Even Better If You Have A management qualification A cyber security certification (e.g. CISSP, CISM) Microsoft or Cisco certifications Experience with ITIL or other quality management frameworks Project management and digital transformation experience Knowledge of current and emerging trends in educational technology Experience managing supplier relationships ...

emerging technologies Mentor, develop, and lead an inclusive and high-performing support team Skills & Experience Essential Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such ...

concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV/conferencing technologies Desirable: Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem-solving ability Able to manage multiple tasks in a fast-paced environment ...

Intune. Strong communication and stakeholder engagement skills. A proactive mindset with excellent attention to detail and a passion for continuous improvement. Desirable experience ITIL Foundation or relevant automation certifications. Experience with additional automation platforms such as UiPath or Automation Anywhere. Knowledge of API integrations, databases, and cloud-based services. Exposure ...

application support, service delivery, or helpdesk management, with exposure to D365 support models Experience working within DevOps practices and environments Solid understanding of ITIL processes (Incident, Problem, Change Management) Ability to analyse support data (including D365 tickets and usage) and produce actionable insights Excellent communication and stakeholder management skills, with ...

application support, service delivery, or helpdesk management, with exposure to D365 support models Experience working within DevOps practices and environments Solid understanding of ITIL processes (Incident, Problem, Change Management) Ability to analyse support data (including D365 tickets and usage) and produce actionable insights Excellent communication and stakeholder management skills, with ...

escalation point for complex technical and operational issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/ ...

following would be beneficial: Windows Desktop & Server environments Active Directory Microsoft Exchange Citrix Office 365 Basic Networking/Cisco IT Security principles ITIL practices Additional exposure to VMware, PowerShell, SQL, VoIP, storage technologies or backup solutions would be advantageous. What's On Offer? Structured career development with clear progression routes ...

skills in network troubleshooting across Wi-Fi, VPN, DNS, and basic firewall concepts. Relevant certifications such as Microsoft MD-102, MS-900, AZ-104, ITIL Foundation, or CompTIA Network+ are desirable. Familiarity with Cyber Essentials Plus, ISO 27001, or comparable security frameworks. Exposure to Apple (ABM) and Windows (AutoPilot) device ...

Workplace and automation platforms. Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes. Strong understanding of ITIL framework and enterprise IT service management best practices. Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms. Knowledge of automation, orchestration ...

suppliers, and supporting distributed international teams • A background in legal or professional services would be highly advantageous • Certifications such as CISSP, CISM, CISA, Azure, ITIL or ISO 27001 would be beneficial This is an excellent opportunity for a hands-on technology and security leader to join a high-performing international ...

information protection controls. Experience managing IT assets, spare stock, software licensing or vendor renewals. Relevant Microsoft, Azure, Microsoft 365, security, networking or ITIL certifications. Experience working in a customer site, managed service, professional services or multi-stakeholder support environment. Ability to identify service improvement opportunities and help reduce recurring incidents ...

management role Deep Microsoft 365 and Entra ID expertise — this is non-negotiable Networking and infrastructure skills (LAN/WAN, DNS, SD-WAN, Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable: Halo ITSM experience, Microsoft certifications, Azure ...

problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application ...

Strong problem-solving and decision-making capabilities High attention to detail and organisational skills Desirable Qualifications VMware certification (VCP, VCAP) Cloud certifications (Azure, AWS) ITIL certification (Foundation or higher ...

maintaining operational runbooks, architecture diagrams, and service documentation Demonstrated experience communicating technical issues, risks, and solutions to senior stakeholders and clients Practical knowledge of ITIL processes (Incident, Problem, Change, Release) applied within modern Azure DevOps environments Ability to work directly across engineering, platform, security, and operations teams to present ...

resolve complex issues across application, integration, and infrastructure layers Conduct root cause analysis (RCA) and implement long-term solutions Support SLA adherence and ITIL-based incident, problem, and change management processes Monitor logs, metrics, and system behaviour to proactively identify risks Manage HCL Commerce deployments within Azure environments Work with ...

detail with the ability to maintain accurate operational records Operational Mindset: Comfortable working in a fast-paced operational environment DESIRABLE Professional Certifications: Microsoft 365, ITIL Foundation or Salesforce Administrator certification Project Platform Experience: Experience with Asana, ticketing tools or project management platforms Digital Transformation: Qualification or training in digital transformation ...

frequency trading platforms, markets/banking applications. Cloud based SAS (both Public and Private implementation) solution exposure, including risk assessments. (AWS, MS Azure, GCP) ITIL/ISO27001/SWIFT CSP certification experience Network Infrastructure review (Firewall reviews, Penetration testing review experience) Identity & Access Management. Voice & Telephony technology exposure and audit ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

service environments. Exposure to Microsoft 365, cloud-based collaboration tools, and modern workplace technologies. Relevant industry certifications such as CompTIA A+, Microsoft, Apple, or ITIL qualifications. Experience supporting technology deployment, refresh, or migration projects. ...

Certifications Bachelors or Masters degree in Information Systems, Engineering, or Business. SAP Certification in S/4HANA Finance, Logistics, or Architecture is preferred. TOGAF, ITIL, or Cloud Architecture credentials (AWS/Azure), SAP RISE are an advantage. Why DXC Technology? At DXC, we believe in empowering our people to drive ...

Directory, Exchange, and remote desktop tools Excellent troubleshooting and communication skills Ability to prioritize tasks and manage time effectively Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus This is a great opportunity for a candidate to work for a growing organisation. If this position is of interest ...

/SLO/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern ...

manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps ...