101 to 121 of 121 ITIL Jobs in London

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

IT Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience ...

seeking an experienced Service Delivery Manager to join our team. Responsibilities: Provide end to end ownership of customer service contracts Work across our ITIL based services, like problem and incident management, to deliver customer outcomes Coordinate effort and liaise between nearshore and offshore teams Ensure that an excellent service … lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction Experience in Microsoft Technology ITIL certified ...

ITSM/CRM solution development (e.g., Freshservice, Freshdesk, or similar platforms) Strong expertise in Freshworks configurations, scripting, and API integrations Solid understanding of ITIL processes and service management best practices Demonstrated experience leading teams or mentoring developers Strong analytical, problem-solving, and communication skills Ability to influence technical direction … decision-making Preferred Qualifications Freshworks certifications (Developer, Specialist, or equivalent) ITIL Intermediate or Managing Professional certification Experience with platforms such as ServiceNow, Salesforce, or Jira Service Management Familiarity with DevOps practices, CI/CD pipelines, and automation frameworks Whats on Offer Competitive salary (£40,000 £70,000) Comprehensive benefits package ...

Server Administration Active Directory (Users, Groups, GPOs) DNS, DHCP, File & Print Services Virtualisation (VMware/Hyper-V) System Monitoring & Alert Management Incident & Problem Management (ITIL) Patch Management & System Hardening Troubleshooting (Performance, OS, Authentication) Core Responsibilities Manage and support server infrastructure (physical & virtual) Monitor systems, respond to alerts, and resolve incidents … Maintain patching, updates, and security compliance Administer Active Directory and core services Support audits, documentation, and ITIL processes Work within strict NPPV3 security controls Requirements Strong Windows Server & infrastructure experience Experience in secure/regulated environments ITIL awareness Eligible for NPPV3 clearance (SC preferred) Right to work ...

succeed Experience in Service Introduction, Service Transition, or IT service operations roles. Strong understanding of Service Desk operations and support models. Knowledge of ITIL practices, particularly Service Transition, Change, and Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher ...

Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance ...

highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices and governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid … high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models ...

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on ...

Essentials: An expert in the management and manipulation of complex datasets with strong expertise in one or more data languages. Extensive experience in ITIL-based configuration management within an IT organisation. Proven ability to lead, motivate, and manage geographically dispersed, diverse teams. Strong stakeholder management skills; building strong relationships … ensuring alignment on CMDB strategy. Experience establishing and enforcing governance processes and data quality standards within an ITIL framework. Excellent communication and interpersonal skills; effectively leading and managing teams. Strong time management and workload prioritisation skills. Commitment to delivering high quality work and understanding its impact on the business. Ability ...

Good knowledge of ServiceNow and its capabilities Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service … Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing and implementing custom applications is advantageous Desirable certifications ServiceNow Certified System Admin ServiceNow Implementation Specialist ITIL (or another process best practice such as Six Sigma or COBIT) Agile Foundation or Practitioner is desired but not essential ...

Engineer with Active Security Clearance (SC) Experience leading team of Application Support Engineers Proven experience in application management in Azure environments Strong Knowledge of ITIL Experience of development within Healthcare (InterSystems Health Share and Health Connect) Excellent understanding of EMPI, PD, Integration engine and IRIS Nice to have: ITIL Certification ...

will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

Execute basic SQL queries for data checks and validation. Support upcoming system and process changes as part of a wider transformation initiative. Work within ITIL processes for incident, request, and change management. Liaise with internal technical teams and business users to ensure timely resolution of issues. Maintain documentation, SOPs … work with and interpret JSON files. Experience reviewing and analysing log files. Understanding of application process flows and how systems interact. Knowledge of ITIL practices (certification desirable). Strong communication skills and the ability to work with users at all levels. A proactive and curious mindset, with a willingness ...

Change Manager - Active SC, ITIL Up to £550 per day - Inside IR35 London/Primarily Remote 6 months My client is an instantly recognisable consultancy who require a Change Manager with Active SC Clearance to join a business-critical programme for an end client within the Public Sector ASAP. … Requirements: Proven commercial working as a Change Manager within the Public Sector. Active SC Clearance. Strong knowledge of ITIL change processes The ability to identify affected engineering groups, analyse what will change for them, and outline practical implications. Skilled in producing delivery-aligned adoption plans (readiness, comms, training, support) that ...

experience of working in a global law firm Experience in an international environment, working with globally dispersed teams Excellent partner/lawyer engagement experience ITIL certification and good knowledge of ITIL processes Forward-thinking in regard to new technologies Possess exceptional communication skills Similar job titles could include IT Service ...

components as per the design Your Profile Essential Skills/Knowledge/Experience Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading … Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards Must ...

Great opportunity for a professionally qualified and experienced IT Projects Leader. If you hold both ITIL and Prince2 practitioner certifications and are looking for an opportunity to make a real impact then this could be the right role for you! We are looking for someone who brings a historical record … must bring excellent experience in planning, managing, and delivering IT transformation projects in geographically diverse and multi-disciplinary organisations. Expertise in PRINCE 2 and ITIL methodologies is essential, along with strong financial management skills and the ability to influence at a senior level. Exceptional communication and interpersonal skills are crucial ...

London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback … teams Ensure smooth transition to production with minimal disruption and conduct post-transition reviews Key Experience Experience in knowledge management and service transition within ITIL environments Proven track record delivering complex service transitions in global settings Strong knowledge of taxonomy, metadata, and content lifecycle management Experience with ServiceNow and knowledge ...

installation, configuration and support experience of ITSM Tooling solutions (this may include any of the leading platforms. i.e. ServiceNow or Halo •Strong understanding of ITIL concepts including process knowledge in all service lifecycles (ITIL advanced certifications are preferred, at least ITIL v3 foundation.) •Experience with integrating ITSM tools with external ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...