1 to 25 of 301 ITSM Jobs in London

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...

missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack ...

level and low‐level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity‐management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third‐party application connectors. Investigate platform incidents, failed rotations, authentication ...

task tracking, documentation, cross-training, and information sharing to continuously improve technology service delivery. Experience using service management tools and best practices (ITIL, ITAM, ITSM) Proficiency working in Windows Operating Systems (Windows 10/11, Windows Server) Experience with Active Directory and Entra ID Services Management of mobile devices ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...

willingness to learn. Commercial experience in a corporate IT support environment, ideally within a 1st or 2nd line support role. Experience working with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management, or similar. Familiarity with cloud‐first Microsoft environments and exposure to ITIL practices. Experience within a regulated industry ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

Technical Support functions. Demonstrable success improving service quality, operational performance and customer satisfaction. Excellent people management and coaching skills. Strong understanding of IT Service Management processes, including Incident, Problem, Change and Major Incident Management. Experience managing escalations and engaging with senior client stakeholders. Good knowledge of Microsoft 365, Azure ...

REST/SOAP APIs, middleware). Knowledge of IT security principles, data encryption, and compliance frameworks (e.g., GDPR, ISO27001). Strong experience in IT service management (ITIL), change control, and release management. Ability to design and implement scalable, secure, and resilient solutions. Work collaboratively with the internal IT Infrastructure Team ...

business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading ...

Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have UK SC Clearance. Additional Information Why Version 1? At Version 1, we believe in providing our employees ...

within a global environment is strongly preferred. Solid knowledge of networking and security concepts, as well as a solid understanding and practical experience of ITSM/ITIL frameworks. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams ...

Operations, or a similar technology-focused environment. Strong understanding of IT asset lifecycle management, including procurement, deployment, inventory management, and decommissioning. Familiarity with IT service management processes and ticketing systems such as ServiceNow, Jira, or similar platforms. Good working knowledge of Windows, macOS, and mobile device environments. Proficiency in Microsoft ...

incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft ...

team. Experience with the following would be advantageous: Microsoft Entra ID and Active Directory Microsoft Intune Microsoft Autopilot HaloITSM or another IT service management platform Jamf Azure Virtual Desktop Microsoft Teams telephony Laptop hardware diagnosis and repair About Us Forward thinking and future focused, we champion social mobility, ethical governance ...

role covers a broad range of operational IT responsibilities. Working knowledge of Microsoft Entra ID, Intune, Autopilot, SharePoint and Teams administration. Experience with IT service management tools and ITIL-aligned working practices. Experience supporting SaaS applications and coordinating managed service, cyber security or other specialist partners. Relevant technical or service ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

experience with Microsoft Intune/Mobile Device Management . Experience with VMware, Horizon or Azure Virtual Desktop would be advantageous. Understanding of IT service management/ITIL principles . Comfortable combining technical administration, user support and project work . SAP, HR or Finance application exposure would be beneficial ...

response architectures covering analytics rules, MITRE ATT&CK-aligned use cases, threat hunting, workbooks, watchlists, automation and SOAR playbooks. Design secure integrations with ITSM, CMDB, threat intelligence, vulnerability management, identity, network and incident response processes. Produce and own architecture artefacts including requirements, High-Level Designs (HLDs), Low-Level Designs (LLDs ...

Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g., DP‐900, AZ‐900, DP‐203). Familiarity with AKS, Docker, or containerized ...

will bring to the team: Extensive experience managing infrastructure projects, service transition activities or project governance functions. Strong knowledge of ITIL and IT Service Management best practices, particularly Service Design and Service Transition. Proven experience overseeing multiple initiatives and aligning delivery with strategic business objectives. Excellent stakeholder management skills with ...

Select how often (in days) to receive an alert: ITSM Technical Leader Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications … project objectives and timelines What You’ll Need: • MSc in Computer Science, Information Technology, or a related field. • 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement. • Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL ...

ManageEngine Endpoint Central, ThreatDown (Malwarebytes), Atlassian and Zendesk. Excellent troubleshooting and problem-solving skills within Mac, Windows and enterprise IT environments. Proficiency with ITSM platforms like Zendesk, using them for ticketing, incident tracking, and workflow automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support ...