1 to 25 of 111 ITSM Jobs in London

Proven experience leading strategic security initiatives and process automation in large-scale environmentsEDUCATION/QUALIFICATIONS/TECHNICAL COMPETENCIES**Highly Desirable*** ITIL 4* Proficient in ITSM tools (Extensive experience of ServiceNow, Jira Service Management)* Knowledge of: + Ivanti LANDesk, Qualys, Splunk + Windows Server/Desktop, RHEL/OEL Linux + ...

processes. Preferred ServiceNow Certified Implementation Specialist (CIS) – Integrated Risk Management (IRM) and/or Governance, Risk and Compliance (GRC). Additional ServiceNow certifications in ITSM, ITOM, CMDB, Discovery, or Vulnerability Management. Experience within security operations, vulnerability management, or cyber security functions. Experience working in large-scale enterprise ServiceNow environments. Familiarity ...

Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing ...

Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot ...

user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote support ...

account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/ ...

account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/ ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time ...

standards.* Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.* Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.**What’s In It For** **You?****Our Mission:**Advancing Essential Intelligence.**Our People:**We're more than ...

teams to define requirements and deliver scalable monitoring solutions. Support complex incident investigations and drive continuous service improvement. Integrate Splunk with monitoring, automation, and ITSM tools. Analyse and correlate data across multiple systems to deliver operational insights. Maintain documentation, standards, and monitoring patterns. Provide technical leadership and mentoring across ...

deliver excellent customer service Requirements IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skills What’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment ...

door access, and basic networking tasks (WAN/LAN/Wi Fi) Maintain hardware and software inventory records using Freshservice or similar Service Management (ITSM) tools Support ordering, procurement, and account administration tasks Assist with general system maintenance and ensuring IT policies are followed To be successful in this role ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

across modern infrastructure technologies including: Microsoft Azure Microsoft 365 Microsoft Intune Windows Server Active Directory VMware or Hyper-V Backup & Disaster Recovery ITIL/ITSM environments Experience within multi-site environments or exposure to enterprise networking and security technologies would be advantageous. Package £65,000-£75,000 DOE Hybrid working ...

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. Understanding of IT Service Management and service taxonomy design. Experience with enterprise architecture frameworks. Experience designing information structures for collaboration platforms and digital workplaces. Familiarity with records management ...

basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365 ...

technological transformation programmes. Desirable Qualifications & Certifications CISMP (Certificate in Information Security Management Principles) or equivalent information security qualification. ITIL certification, with experience applying IT service management principles to support operational excellence and service delivery. PRINCE2 Practitioner (or equivalent project/programme management qualification). MSP (Managing Successful Programmes) or equivalent ...

Experience aligning application architecture with business, data and technology domains. Experience mentoring architects and operating in a senior or deputy leadership capacity. Understanding of ITSM and ITIL frameworks within managed application environments. Essential Skills Ability to balance long-term architectural strategy with short-term delivery priorities. Strong analytical, planning ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

Microsoft 365 environment Strong knowledge of Exchange Online, Outlook, and Teams administration Experience supporting Windows 11 and Microsoft Office applications Familiarity with ITSM/ticketing systems and incident management processes Experience providing remote user support Good understanding of IT security principles, including MFA and data protection ...

acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third-party suppliers would be a plus. Please send your ...

security and policy standards. You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also ...

Knowledge of PowerShell and Power BI. Experience working within structured Change Management and Incident Management processes. Familiarity with BMC Remedy/Helix or similar ITSM platforms. Key responsibilities of the SQL Database Administrator: Build, configure and administer Microsoft SQL Server environments using established standards and best practices. Deliver SQL database ...