176 to 200 of 231 ITSM Jobs in London

of Networking – TCP/IP, DNS, UDP, Multicast etc. Scripting and Automation – Bash, Python, Shell, Ansible etc. Experience with Jira and Confluence (or other ITSM tooling) highly desirable Please apply ASAP for more information. More ❯

technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party … scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow. Knowledge of SAML, Active Directory, or LDAP. ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR. Exposure to HRSD, IRM, CSM, FSM, GRC, mobile solutions, Reporting & Analytics & other industry specific solutions. Well More ❯

technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party … scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow. Knowledge of SAML, Active Directory, or LDAP. ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR. Exposure to HRSD, IRM, CSM, FSM, GRC, mobile solutions, Reporting & Analytics & other industry specific solutions. Well More ❯

technical consulting, sales cycles as a solution architect, presales, professional services. Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding of IT service management processes and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party … scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow. Knowledge of SAML, Active Directory, or LDAP. ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR. Exposure to HRSD, IRM, CSM, FSM, GRC, mobile solutions, Reporting & Analytics & other industry specific solutions. Well More ❯

Job Summary We are looking for a skilled Technical IT Project Manager to lead our ambitious IT modernisation program, focusing on migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance … support efficiency. Desirable Proficiency in using ITSM tools such as ServiceNow. ITIL (v3/v4) qualified. More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance … support efficiency. Desirable Proficiency in using ITSM tools such as ServiceNow. ITIL (v3/v4) qualified. More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance … support efficiency. Desirable Proficiency in using ITSM tools such as ServiceNow. ITIL (v3/v4) qualified. More ❯

analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. … similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management, and service requests . Good understanding of cybersecurity risks, principles, and threats . Experience supporting hardware, software More ❯

emphasizes policy and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance of critical assets … understanding their role in delivering Mastercard products and services. Maintain a strong understanding of ITSM, change management, and record management complexities. Ensure infrastructure requirements for technical assets are accurately captured through governance and assurance processes. Define KPIs and process metrics related to CMDB data utilization, engaging with senior and executive More ❯

and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. Confident … matters in a clear, friendly manner. Strong problem-solving mindset and ability to prioritise in a fast-paced environment. Experience using ServiceNow (or similar ITSM tool). Ability to manage local hardware inventory and lifecycle processes. Global exposure or experience working in an international organisation is desirable. Interested in finding More ❯

solution building, and the ability to work collaboratively across departments. What makes this role interesting? Platform Development and Configuration: Implement and maintain features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal. Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent, Workspaces, Catalog Builder, and UI … assist in testing, and create training materials. Stay updated with ServiceNow developments and share knowledge with the team. Governance and Compliance: Ensure compliance with ITSM best practices and maintain documentation of processes, configurations, and workflows. Impact of Your Role Become a trusted subject matter expert on the ServiceNow platform. Build … s degree in Computer Science, IT, or equivalent experience. Experience: 3-5+ years as a ServiceNow Developer or similar role, with proficiency in ITSM modules and platform capabilities like Workspaces, Discovery, Service Mapping, and Integration Hub. Knowledge of SSO, REST/SOAP APIs, Active Directory, and complex application environments. More ❯

This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key Responsibilities … Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value to the … business. Act as the subject matter expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme More ❯

Cloud Computing Expertise in cloud services like SaaS, PaaS, and IaaS. Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies More ❯

regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT … auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with … initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop More ❯

of Microsoft Azure, cost analysis, and IT service processes. Advanced Excel skills and intermediate Power BI expertise are essential, alongside familiarity with ITIL and ITSM frameworks. Responsibilities: Ownership of Azure financial and billing reports, including spend tracking, reservation analysis, and savings plan reporting. Reviewing cost optimizations and approval processes for … and exposure to Copilot tools and services to improve IT and reporting processes. Participate in weekly CAB calls and ensure compliance with ITIL and ITSM frameworks. Collaborate with internal teams, finance, and leadership to provide financial insights and support renewals, negotiations, and pre-sales. Maintain clear documentation for Azure spend … modelling, report automation). Appreciation and experience toward AI prompt engineering/querying LLMs. ITIL Foundation certification (or strong working knowledge of ITIL/ITSM) and experience with IT service processes, including CAB calls and change reviews. Any Microsoft and/or ITIL certifications are highly desirable. Ability to self More ❯

cloud and on-premises environments. Optimize costs related to network resources and services. Create and maintain disaster recovery and high availability plans. Develop & Employ ITSM standards and best practices for the operations organization. Lead the team to a design, develop, and deploy an automation framework supporting AI-Ops. Establish FinOps … reports on infrastructure performance and incident resolution to stakeholders. Develop and provide a cadence for monthly reporting on KPI's such as uptime, availability, ITSM metrics, projects and project status. Qualifications and Skills Education Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). … Experience 5+ years of experience in network operations, with at least 2 years in cloud environments. Proven experience in monitoring tools, ITSM platforms, and hybrid or multi-cloud setups. Technical Skills Strong understanding of networking protocols (TCP/IP, DNS, routing, load balancing). Hands-on experience with cloud platforms More ❯

MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance … deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder More ❯

MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance … deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder More ❯

MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance … deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder More ❯

years of experience. Contribute to the technical delivery of ServiceNow deployment solutions. Key Skills Proficiency with APIs and databases. Background in IT Service Management (ITSM). Strong Business Analyst skills. Excellent communication and interpersonal skills. Experience working in Agile methodologies. Ability to interact with senior stakeholders across IT and Business More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance around critical assets. … Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior stakeholders. Possessing administrative expertise … in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with stakeholders and customers. Data modeling expertise More ❯

technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF More ❯

Operational Acceptance Test Lead Department: QAT Testing Employment Type: Full Time Location: London Compensation: £75,000/year Description Hybrid: Predominantly work from home/on-site in Croydon when required Salary: £75,000 Start Date: Immediately Due to the More ❯

s market presence in the region. Your primary focus will be on establishing and nurturing alliances with key partners within the IT Service Management (ITSM), IT Asset Management (ITAM), and AI SaaS sectors. Your role will be pivotal in leveraging partnerships to enhance our solutions and deliver value to our … a strategic plan to establish and grow partnerships and alliances in the EMEA region, with a focus on Microsoft and other key players in ITSM, ITAM, and AI SaaS. Build and maintain strong relationships with partners, acting as the primary point of contact to facilitate collaboration and joint business opportunities. … future initiatives. What You'll Bring Partnership Experience: Proven experience in developing and managing strategic partnerships, particularly with major players like Microsoft in the ITSM, ITAM, or AI SaaS sectors. Industry Knowledge: Deep understanding of the enterprise IT landscape and key industry trends in IT service and asset management and More ❯