276 to 300 of 302 ITSM Jobs in London

Advert Job Title: System Administrator (Endpoint Support) Location: London- Hybrid 3 days on site a week Contract Type: 6-Month Contract About the Role: We are seeking a skilled and proactive Software Distribution & Endpoint Support ...

Version 1 is seeking an experienced ITSM Manager to supervise the ASPIRE Global Service Centre’s service delivery, governance, and continual improvement across incident, problem, change, and knowledge management. You will drive ITIL-aligned practices, mentor service desk teams, and collaborate with multi‐vendor IT estates to maintain high service ...

anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr. Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. The role combines pre-sales, delivery, and thought leadership, requiring ...

governance processes to drive consistency, scalability, and compliance across IT. Architect enterprise automation solutions across infrastructure, cloud, network, cybersecurity, identity, end-user computing, IT service management, and operations. Develop reference architectures, design standards, integration patterns, and implementation guidance that enable IT teams to deliver secure and scalable automation solutions. Evaluate … enterprise architecture and solution architecture capabilities. Strong understanding of IT infrastructure, cloud services, networks, cybersecurity, identity and access management, end-user computing, and IT service management practices. Knowledge of automation platforms, scripting technologies, cloud-native automation capabilities, orchestration frameworks, CI/CD concepts, and infrastructure-as-code approaches. Strong stakeholder ...

relationships and data-quality requirements. Establish relationships between business services, applications, infrastructure, OT systems, information assets and accountable owners. Coordinate integration with asset-discovery, ITSM, vulnerability management, SIEM, network management, cloud and other enterprise platforms. Oversee asset discovery and reconciliation across corporate, operational and field environments. Develop safe and proportionate … capability is successfully transitioned into business-as-usual operations. Essential Experience The successful candidate will have: Significant experience delivering cyber security, CMDB, asset management, ITSM or information governance projects . Demonstrable experience working across both OT and IT environments . Experience within energy, utilities, electricity distribution or another critical-infrastructure ...

teams via secure sessions and live troubleshooting. • Conduct post-resolution validation: ping tests, trace routes, throughput checks, firewall/VLAN verification.**Documentation & Reporting**• Update ITSM tickets with actions taken, replaced components, and client sign-off. • Record spare parts usage in ITSM asset inventory. • Update network diagrams and CMDB after changes. ...

McGregor Boyall is seeking an ITSM Analyst to develop and optimise a modern IT Service Management environment in Greater London. You will work with Service Management, Infrastructure and Operations teams to support platforms including ServiceNow, PagerDuty and Power BI, driving automation, visibility and efficiency. The role emphasizes dashboarding, data analysis … collaboration with stakeholders to enhance ITSM processes and tooling, with ITIL knowledge a plus. #J-18808-Ljbffr ...

National Physical Laboratory in the United Kingdom is seeking a Service Operations Analyst to join the Time & Frequency team, applying ITSM best practices and incident/change management to keep critical systems resilient. You will monitor services and respond to alerts, manage incidents, support service requests, and help ensure security ...

conducting process maturity assessments/gap analysis as per ITIL/ISO 20000 best practices and prepare management reports. Able to align IT service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced … intermediate level (minimum SO, ST and SD), ITIL Expert preferred ISO 20000 Implementer/Practitioner certified. Should have 10+ years of experience in IT Service Management Must be an effective communicator and excellent presentation skills Additional Information All your information will be kept confidential according to EEO guidelines. #J ...

Blackapple Solutions Ltd in London seeks an ITSM Process Consultant with 10+ years of experience to lead ITSM implementations aligned with ITIL 2011 and ISO 20000. You will guide delivery teams, define KPIs, conduct maturity assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy. This permanent role ...

scalable ServiceNow solutions. The role requires 10+ years in Service Management and 5+ years as Architect/Lead Architect, with deep expertise in ITOM, ITSM, and integration patterns. Travel for engagements may be required. #J-18808-Ljbffr ...

days per week | Permanent | £120,00 - £140,000 + up to 30% bonus Head of IT Operational Excellence required to transform enterprise User Support, ITSM and technology reliability across a large global organisation. This is not a traditional ITIL/Service Delivery role . The focus is on improving Digital … User Support leadership ServiceNow platform ownership DEX/Digital Employee Experience monitoring XLA-led service improvement ServiceNow AI/GenAI/intelligent automation ITSM/Major Incident/Command Centre SRE/reliability/observability Proactive monitoring and automated remediation Self-service, knowledge and ticket reduction Measurable improvement in CSAT ...

deployments across enterprise environments. Configure and optimise privileged access policies, credential management, vaulting and session monitoring. Integrate PAM solutions with Active Directory, SIEM and ITSM platforms. Produce High-Level Designs (HLDs), Low-Level Designs (LLDs) and technical documentation. Conduct security assessments and gap analyses, recommending remediation. Support security audits, compliance … understanding of privileged access management, credential life cycle, session recording and least-privilege principles. Experience integrating CyberArk with Active Directory/LDAP, SIEM and ITSM tools. Experience producing security architecture and implementation documentation. Fully transferable DV clearance - essential. Sole UK nationality Defence or aerospace experience and familiarity with DevSecOps ...

with ServiceNow or similar tools, excellent consulting skills, and a strong understanding of ITIL concepts. Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment. A competitive rewards package is offered, along with a collaborative culture to help develop your career. #J ...

Xcede is recruiting an ITSM Engineer to join a leading UK media and entertainment organisation on a 3-month hybrid contract across London, Leeds or Manchester. You will own the administration, optimisation and continuous improvement of a Freshservice ITSM/ESM environment. Working closely with the ITSM Product Manager ...

safeguard the technology processes powering our operations across corporate, event and trackside environments. Reporting to the Chief Technology Officer, you will lead IT service management, change control, problem resolution, service desk and cybersecurity, ensuring uptime during race weekends and events. #J-18808-Ljbffr ...

Football Association (FA) is seeking a Service Product Lead to drive IT service management across product teams. You will align ITIL processes with business needs, govern core ITSM activities, and build strong relationships across technical and business units. The role involves coordinating offshore support, delivering governance, and ensuring high-quality ...

Atlassian is seeking a Senior Partner Solutions Architect to grow our ITSM/ESM channel partner ecosystem. You will work across pre-sales, consulting, delivery, and post-sales to architect solutions from reference architectures to complete deployments. You will collaborate with Partner & Alliance teams, Channel managers, Marketing, Sales, and Product ...

ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability … Having any other European languages additionally would be an added advantage 5+years ofrelevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies ...

role requires driving cross-supplier collaboration, issue resolution, and governance, ensuring accountability and consistent delivery across regions. The ideal candidate has strong IT Service Management experience in multi-supplier environments, exposure to SIAM or Vendor Management, and excellent communication #J-18808-Ljbffr ...

McGregor Boyall is supporting a leading financial markets organisation in search of an experienced ITSM Service Manager to join their Production Services & Governance team. The role drives Incident, Problem, Change and Release Management across a complex technology environment and serves as the escalation point for major incidents. You will manage ...

leading IT solutions provider in the United Kingdom is looking for a skilled ServiceNow Developer to oversee the implementation of the ITSM module. The ideal candidate will need a minimum of 4 years of ITSM experience with at least 3 years of ServiceNow expertise and a solid background ...

London is seeking an experienced ITSM Transformation Senior Project Manager to lead the end-to-end delivery of a major Service Management re-platform, coordinating cross-functional teams and external partners to achieve a strategic, AI-enabled transformation. You will oversee planning, governance, and execution, ensuring alignment to scope, budgets ...

Responsibilities We are searching for an individual with development experience specific to implementation of the ITSM module in ServiceNow. You will configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements. Responsible for ServiceNow platform Administration, Development, Documentation, and Technical support. Configure/Customize ServiceNow including … Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes, etc. Qualifications You must have a minimum of 4 years of experience in ITSM with at least 3 years working experience with ServiceNow. Recent experience in a senior development lead role participating in the full software development life cycle ...

Rozgoo is seeking a motivated ServiceNow Green Developer to join our ITSM/ServiceNow team in London. You will configure, develop, test, and support ServiceNow applications and workflows under the guidance of senior developers. Responsibilities include building Business Rules, Client Scripts, UI Policies, and Script Includes using JavaScript and Glide ...