2nd line Support Engineer (On-site)
- Location
- Greater London, England, United Kingdom
estate. The role owns escalated incidents, service requests and technical changes through to resolution, with a strong focus on end-user computing, device lifecycle, Microsoft 365, identity and access, site connectivity and business-critical systems. Working closely with the customer's IT team, the employer's Customer … estate. Provide hands-on support for end-user devices (mainly Windows laptops and desktops), including build, deployment, troubleshooting, repair, replacement and secure disposal. Administer Microsoft 365 (Exchange Online, Teams, SharePoint) so users can work effectively across email, collaboration and file services. Manage identities and access in Active ...