Customer Support Engineer (2nd Line)
- Location
- Greater London, England, United Kingdom
excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely with colleagues, customers, and partners, you'll: Own escalated incidents and service requests through to resolution … within agreed SLAs Troubleshoot issues across Azure, Microsoft 365, Windows, networking, security, hardware and software platforms Escalate complex issues to 3rd Line support or vendors with complete diagnostic information Manage vendor support cases through to successful resolution Support major incidents, security incidents, and post-incident reviews Perform ...