2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be … with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun … outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking More ❯
This is a fantastic opportunity for a seasoned professional to contribute to cutting-edge End User Computing (EUC) solutions, with a strong emphasis on Microsoft technologies-particularly Windows 11 and Intune. As part of our senior technical team, you'll play a pivotal role in designing, configuring, and delivering large-scale Modern Workplace solutions. You'll provide expert guidance … policy creation and deployment within Intune Experience developing and managing test plans Proficient in scripting (e.g., PowerShell) Excellent problem-solving abilities and communication skills Desired Skills Familiarity with traditional Microsoft technologies (e.g., legacy infrastructure or hybrid environments) Relevant certifications across multiple products or vendors People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
levels, and lifecycle management. Configure and maintain desktops, laptops, mobile devices, and Cisco phones. Administer user profiles and access using Active Directory, Exchange, Okta, and Zscaler. Manage devices via Microsoft Intune and support remote access solutions. Monitor IT systems using Logic Monitor and escalate issues as needed. Assist with patching, software compliance, and IT documentation. … Key Requirements of the IT Systems Administrator: 3+ years in IT support or systems administration within a fast-paced environment. Strong experience with Windows 11, Windows Server (), and Office365 applications including Outlook, Word, Excel, and PowerPoint. Proven experience administering Active Directory, Exchange, Okta, and Zscaler, including user profiles, group policies, and access control. Experience managing devices via … Microsoft Intune and supporting remote access solutions. Familiarity with networking concepts, Cisco IOS, virtualization (VMware), SQL Server, and IT infrastructure projects. Experience troubleshooting email, mobile devices, desktops, and collaboration tools in a regulated or corporate environment. Mandarin speaking (highly desired) Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT More ❯
levels, and lifecycle management. Configure and maintain desktops, laptops, mobile devices, and Cisco phones. Administer user profiles and access using Active Directory, Exchange, Okta, and Zscaler. Manage devices via Microsoft Intune and support remote access solutions. Monitor IT systems using Logic Monitor and escalate issues as needed. Assist with patching, software compliance, and IT documentation. Key Requirements … of the IT Systems Administrator: 3+ years in IT support or systems administration within a fast-paced environment. Strong experience with Windows 11, Windows Server (2016–2025), and Office365 applications including Outlook, Word, Excel, and PowerPoint. Proven experience administering Active Directory, Exchange, Okta, and Zscaler, including user profiles, group policies, and access control. Experience managing devices via … Microsoft Intune and supporting remote access solutions. Familiarity with networking concepts, Cisco IOS, virtualization (VMware), SQL Server, and IT infrastructure projects. Experience troubleshooting email, mobile devices, desktops, and collaboration tools in a regulated or corporate environment. Mandarin speaking (highly desired) Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT More ❯
levels, and lifecycle management. Configure and maintain desktops, laptops, mobile devices, and Cisco phones. Administer user profiles and access using Active Directory, Exchange, Okta, and Zscaler. Manage devices via Microsoft Intune and support remote access solutions. Monitor IT systems using Logic Monitor and escalate issues as needed. Assist with patching, software compliance, and IT documentation. Key Requirements … of the IT Systems Administrator: 3+ years in IT support or systems administration within a fast-paced environment. Strong experience with Windows 11, Windows Server (2016–2025), and Office365 applications including Outlook, Word, Excel, and PowerPoint. Proven experience administering Active Directory, Exchange, Okta, and Zscaler, including user profiles, group policies, and access control. Experience managing devices via … Microsoft Intune and supporting remote access solutions. Familiarity with networking concepts, Cisco IOS, virtualization (VMware), SQL Server, and IT infrastructure projects. Experience troubleshooting email, mobile devices, desktops, and collaboration tools in a regulated or corporate environment. Mandarin speaking (highly desired) Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT More ❯
resolve issues or make recommendations Excellent attention to detail together with a proactive approach to problem solving Ability to work independently Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge of … IT industry and best practices and all relevant industry standards Understanding of Agile Methodology and Project management skills Proficient in the use of the broader MicrosoftOffice suite, including Project and Visio Proven continuous improvement experience from a similar role, including project management Understanding quality service standards and applicable metrics Experience of designing remediation plans to address productivity and More ❯
resolve issues or make recommendations. Excellent attention to detail together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge of … IT industry & best practices and all relevant industry standards Understanding of Agile Methodology and Project management skills Proficient in the use of the broader MicrosoftOffice suite, including Project and Visio Proven continuous improvement experience from a similar role, including project management Understanding quality service standards and applicable metrics Experience of designing remediation plans to address productivity and efficiency More ❯
across regions. Lead Support Engineer Key Responsibilities: Lead and mentor a global support team (London & Singapore), setting priorities, KPIs, and driving collaboration. Provide hands-on support across Windows, Office365, Intune, AD, SQL, Excel, and key trading applications (Flux, risk/PnL). Act as subject matter expert for trading floor systems (Cloud 9, CME, TT, ICE), ensuring … traders, tech leadership, and vendors, delivering clear updates and incident reports. Lead Support Engineer Key Skills Required: Advanced desktop support with deep expertise in Windows OS builds, imaging, Office365, Active Directory, and Intune. Proficient in SQL querying, data extraction, and Excel automation (formulas, macros, pivot tables, external integrations). Hands-on cloud experience (AWS/Azure) with More ❯
North London, London, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
skills with a methodical approach. UK Driving licence and access to vehicle - absolutely essential Desirable: Prior experience in an MSP setting. Familiarity with supporting VoIP systems. Experience in Office365 administration. Ability to provide support for Mac OSX. Basic proficiency in server administration tasks such as AD user account management and password resets. As a 1st Line IT … card Company social events Smart casual dress code policy Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com Key skills: 1st line, Office365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. More ❯
About the company Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. We are a Microsoft Gold Partner with six gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our clients rely on our specialist expertise across infrastructure, cloud solutions, hybrid working, modern workplace, data and … team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work/M365 space. Responsibilities Client Engagement Act as the primary point of contact for clients, understanding their needs and expectations. Collaborate with clients to define project requirements, scope, and objectives. Project Planning … Practitioner or other (equivalent) industry-recognised qualifications. Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work/M365 technology stack). Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation. Strong understanding of IT service More ❯
applications and integrations across: End-user technologies (devices, hardware) Core Infrastructure (servers, storage, networking) Security (firewalls, encryption) Software (operating systems, browsers) Cloud platforms (Azure, AWS) Strong technical expertise in Microsoft technologies with the ability to communicate clearly to non-technical stakeholders. Experience collaborating with third-party … vendors in large-scale enterprise environments. Integration skills with knowledge of firewall, infrastructure, and external systems, using different integration patterns. Working knowledge of Cisco networking, firewalls, M365/Office365, SAN storage, Wi-Fi, and related technologies. Proven background as a solutions architect, pre-sales architect, or functional lead. Competencies Trust & Integrity: Open, approachable, and committed to building More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Digital
applications and integrations across: End-user technologies (devices, hardware) Core Infrastructure (servers, storage, networking) Security (firewalls, encryption) Software (operating systems, browsers) Cloud platforms (Azure, AWS) Strong technical expertise in Microsoft technologies with the ability to communicate clearly to non-technical stakeholders. Experience collaborating with third-party … vendors in large-scale enterprise environments. Integration skills with knowledge of firewall, infrastructure, and external systems, using different integration patterns. Working knowledge of Cisco networking, firewalls, M365/Office365, SAN storage, Wi-Fi, and related technologies. Proven background as a solutions architect, pre-sales architect, or functional lead. Competencies Trust & Integrity: Open, approachable, and committed to building More ❯
london, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
applications and integrations across: End-user technologies (devices, hardware) Core Infrastructure (servers, storage, networking) Security (firewalls, encryption) Software (operating systems, browsers) Cloud platforms (Azure, AWS) Strong technical expertise in Microsoft technologies with the ability to communicate clearly to non-technical stakeholders. Experience collaborating with third-party … vendors in large-scale enterprise environments. Integration skills with knowledge of firewall, infrastructure, and external systems, using different integration patterns. Working knowledge of Cisco networking, firewalls, M365/Office365, SAN storage, Wi-Fi, and related technologies. Proven background as a solutions architect, pre-sales architect, or functional lead. Competencies Trust & Integrity: Open, approachable, and committed to building More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Randstad Digital
applications and integrations across: End-user technologies (devices, hardware) Core Infrastructure (servers, storage, networking) Security (firewalls, encryption) Software (operating systems, browsers) Cloud platforms (Azure, AWS) Strong technical expertise in Microsoft technologies with the ability to communicate clearly to non-technical stakeholders. Experience collaborating with third-party … vendors in large-scale enterprise environments. Integration skills with knowledge of firewall, infrastructure, and external systems, using different integration patterns. Working knowledge of Cisco networking, firewalls, M365/Office365, SAN storage, Wi-Fi, and related technologies. Proven background as a solutions architect, pre-sales architect, or functional lead. Competencies Trust & Integrity: Open, approachable, and committed to building More ❯
date, then read the following job specs carefully before applying. You will be responsible for ensuring the stability, performance, scalability, and security of systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and … deployments and migrations. - Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc). - Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700). - Proven experience in a Cloud Operations/Infrastructure Engineer role. - Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing). - Experience using More ❯
experience new and innovative technology. On offer is the chance for an IT Support Technician to join a company which is partnered with the industry's best brands such Microsoft, HP and apple. This small and independent MSP has 30 years of experience of IT support and offers premium advice to companies ensuring their smooth growth. In this role … AP and anti-virus software on a range of systems. The ideal IT Support Technician would have MS certifications as well as a/working towards a MS 365 Accreditation alongside a detailed history of supporting window servers. The Role: External support for all remote customer related issues Transferring data to MS 365 Solutions Various IT … networks, firewalls, physical servers General problem solving The Person: IT support service technician Within 20 miles from job site Happy to work on site. Keywords: IT support, MS 365, Service Technician, Windows, Mac, IT Engineer, Hardware, Software, 1st Line, 2nd Line, 3rd Line, Network, Networking If you're interested in this role, click 'apply now' to forward an More ❯
on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and … third-line support when needed What We’re Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing systems is a plus Relevant IT … certifications (CompTIA, Microsoft, etc.) are desirable What’s On Offer: £26,000 - £32,000 depending on experience Training and development opportunities Collaborative team with regular knowledge-sharing sessions Modern office in the heart of Central London Employee perks including social events, wellness initiatives, and more If you’re passionate about tech and love helping people, this could be the More ❯
first-line IT support to staff in person, via phone, and email Set up and configure laptops, desktops, and mobile devices Troubleshoot Windows and Mac OS issues Support Office365, email, printers, and basic network issues Escalate complex issues to senior team members Maintain IT documentation and inventory Assist with onboarding new starters Requirements: Passion for technology and … helpful attitude Willingness to learn and grow Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with Office365, Active Directory, or remote support tools Benefits: Central London office with excellent transport links Friendly, inclusive team Ongoing training and development Opportunities for progression More ❯
in managing incidents, changes, and system performance. Provide expert technical advice and ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the … organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Precise Placements
improvements and bring innovative ideas to enhance the AV experience. Skills & Experience Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment. Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs. Strong IT knowledge, ideally with exposure to Microsoft 365. Excellent communication and problem-solving skills, with the ability to resolve More ❯
West London, London, United Kingdom Hybrid / WFH Options
Recruitment Revolution
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
London, Sheldon Square, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
FDM is a global business and technology consultancy seeking a Microsoft Power Platform Developer to work for our client within the health services sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role based in London. Our client is looking for a Microsoft … Power Platform Developer to join their Group Functions. You will build solutions leveraging Microsoft viva connections & SharePoint to improve employee experience. You’ll be using SPFx, Viva Connections, M365 Suits, Co-pilot, Microsoft PowerApps, Power Pages and SharePoint sites, providing first line support and working in alignment to the architectural principles. You will also be part of the … experience Product team, enabling a spirit of continuous improvement within and across the team and product. Responsibilities Translate business requirements in the user story into scalable, working solutions within Microsoft Power Platform/D365 ensuring the acceptance criteria are met Enable a spirit of continuous improvement within and across the team and product Produce clean, efficient code based on More ❯
initial analysis, triage, containment, eradication, recovery, and postmortem. Strong knowledge of AWS Security, specifically in areas such as IAM, KMS, and Network Infrastructure. Expertise in analyzing security events from Microsoft Windows endpoints with a deep understanding of operating system security. Experience handling incidents originating from Microsoft cloud-based services like Azure and Microsoft 365. Preferred Qualifications Familiarity More ❯