Technical Support Engineer
- Hiring Organisation
- Picture More
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £40,000 per annum
within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including VPN, MFA, and mobile devices Providing AV support … needs What we’re looking for Proven experience as a Technical Support Engineer or Senior IT Support Analyst ITIL v4 certification strongly preferred Strong Microsoft 365 and Active Directory administration skills Confident handling incidents in a structured, process-driven environment Comfortable balancing technical troubleshooting with service management ...