Service Delivery Manager (SDM)- Restaurants (Open)
- Hiring Organisation
- NCR Voyix
- Location
- London Area, United Kingdom
providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management Serve as the primary onsite point of contact … growth activities. Facilitate regular customer meetings, documenting actions, decisions, risks, and follow-up activities. Service Delivery & Operations Own day-to-day service delivery performance for the assigned customer account. Ensure contractual obligations, service commitments, SLAs, and key performance indicators are achieved. Monitor incidents, service requests, changes, and problem ...