London, England, United Kingdom Hybrid / WFH Options
DFS
As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobile devices in a hybrid working environment. You will collaborate closely with IT technical colleagues to support our business by handling 'how do I' inquiries, admin requests, and participating … strong organizational skills and knowledge of IT Service Delivery best practices At a technical level, familiarity with Active Directory, G Suite, OSX, Android, ChromeOS, Windows 7/10, antivirus, remotedesktop, Jira or similar ITSM platforms, and basic hardware diagnostics is beneficial ITIL foundation certification is advantageous; training will be provided You demonstrate excellent problem-solving skills and More ❯
London, England, United Kingdom Hybrid / WFH Options
Amulet Hotkey
will play a key technical role within Amulet Hotkey’s operations. This is a hands-on position where you will be responsible for architecting and implementing best-in-class remotedesktop and virtualized solutions for blue-chip organizations across EMEA. The role involves travel to customer sites within these regions.You will work closely with both Sales and Technical … sales experience, including exceptional communication skills and customer relations. Expertise in data centre solution integration, and system administration. Hands-on experience with Linux and Windows operating systems. Proficiency in remote access protocols, including Citrix, Omnissa Horizon and HP Anyware/PCoIP. Strong background in Citrix, Hyper-V and VMware VDI solutions and virtualization technologies. Experience with hybrid or cloud More ❯
hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of RemoteDesktop Tool – Teamviewer/Ninja Working knowledge of Apple products Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly. Excellent interpersonal skills and the More ❯
hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of RemoteDesktop Tool – Teamviewer/Ninja Working knowledge of Apple products Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly. Excellent interpersonal skills and the More ❯
and/or ticketing systems (desirable) Fluency in English and French - Dutch (desirable) Knowledge of Microsoft Intune for device management (preferable) Knowledge of Box and Sharepoint (preferable) Knowledge of RemoteDesktop Tool - Teamviewer/Ninja Benefits What we offer A collaborative, international working environment Opportunities for travel and personal growth within a unique industry Competitive salary and benefits More ❯
London, England, United Kingdom Hybrid / WFH Options
Brakes Food Shop
Key Responsibilities Manage ITSM queues, ensuring infrastructure incidents and problems are resolved within SLA and to end-user satisfaction Work across multiple infrastructure technologies including compute, storage, cloud, and remotedesktop Follow change management processes to document, implement, and verify changes Proactively diagnose and resolve system issues, including vulnerability remediation Document and transfer knowledge to peers and end More ❯
London, England, United Kingdom Hybrid / WFH Options
Jellycat Toy Co. Ltd
JellyCat E-Commerce Warehouse near Cambridge, where you will be the one to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. You'll be: Able to lead projects covering desktop & server deployments, automating software installations and proactively improving the user experience locally … when required, external help such as IT service team, IT leadership, 3 rd party support organisation(s) and/or 3rd party consultants. Acting as the local specialist for desktop environments (Laptops, PCs, Printers, Azure RemoteDesktop & mobile computing) within Jellycat - identifying improvement opportunities to be budgeted to improve the user experience, with buy-in and support … ability to communicate effectively with colleagues where English is not their first language. The ability to demonstrate ITIL awareness (ITIL v3 Foundation an advantage). Proven experience in supporting remote workers whilst delivering a high level of engagement and productivity. Expert knowledge of MS Windows 10 or above Desktop environment and MS office applications (knowledge of mac OS More ❯
spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets). Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology. Requirements And Responsibilities Fully site … a friendly and highly confident manner , including VIP Support Users Maintain good working relationship with key stakeholders and support teams Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories Troubleshoot known and unknown software issues related to Windows platforms Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software … operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remotedesktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team Experience and technical knowledge of More ❯
escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line … and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years … OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background More ❯
Microsoft Cloud Consultant x2 Remote (UK) To £65,000 + great benefits Do you want to work for an Azure Expert MSP, one of the most Accredited Partners in all of the UK + Europe and an absolute Power house in the Microsoft Cloud space. They have a wealth of knowledge and experience, and help organisations both large and … Active Directory/Entra ID, Azure Vms etc) Deployment of Microsoft 365 products, including Exchange, SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server 2008-2019, including RemoteDesktop Services, Active Directory, AD Sync Understanding of security concepts, compliance and governance Technically certified in some of the following Technical Certifications: MS-100, MS-101, MS More ❯
Active Directory/Entra ID, Azure Vms etc) Deployment of Microsoft 365 products, including Exchange, SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server 2008-2019, including RemoteDesktop Services, Active Directory, AD Sync Understanding of security concepts, compliance and governance Technically certified in some of the following Technical Certifications: MS-100, MS-101, MS More ❯
London, England, United Kingdom Hybrid / WFH Options
Corel
Non-Technical: At least 3 (5+ for senior), preferable more, years of relevant experience in Sales Engineering for a product operating in the same domains as Parallels:application/desktop virtualization, security, IT infrastructure. Hands on experience in at least 1, preferable more, of these technologies: Parallels RAS, Citrix Virtual Apps and Desktop, VMWare Horizon, Microsoft RDS or … Azure Virtual Desktop. Deep knowledge and experience with Microsoft RemoteDesktop Services - TS/RDSH/Application/Desktop and VDI Publishing. Working knowledge and understanding of IT infrastructure solutions relating to Systems, Network and Security Experience in cloud computing platforms mainly in Microsoft Azure and Amazon AWS. Ability to perform product demonstrations and presentations to technical … Chromebook, Linux or the Cloud. Parallels solutions enable seamless delivery of virtual desktops and applications to any device, running Windows on a Mac, Mac management with Microsoft SCCM, and remote access to PCs and Mac computers from any device. Recently, Parallels became part of Corel Corporation and joins an impressive collection of industry leading brands. #J-18808-Ljbffr More ❯
Desktop Trade Support Engineer – Global Proprietary Trading Firm Location: London Compensation: Up to £90,000 + Performance Bonus Quant Capital is partnered with one of the world’s most sophisticated proprietary trading firms as they expand their core engineering team in London. With over 30 years of consistent success, our client sits at the intersection of finance, data, and … proprietary trading, hedge funds, or market-making firms Windows Server and Active Directory administration Exposure to Microsoft SCCM or similar enterprise tools Experience designing or supporting scalable VDI/remotedesktop environments This role offers the chance to operate at the heart of a world-class trading environment—where engineering isn’t just a support function, but a More ❯
Desktop Trade Support Engineer – Global Proprietary Trading Firm Location: London Compensation: Up to £90,000 + Performance Bonus Quant Capital is partnered with one of the world’s most sophisticated proprietary trading firms as they expand their core engineering team in London. With over 30 years of consistent success, our client sits at the intersection of finance, data, and … proprietary trading, hedge funds, or market-making firms Windows Server and Active Directory administration Exposure to Microsoft SCCM or similar enterprise tools Experience designing or supporting scalable VDI/remotedesktop environments This role offers the chance to operate at the heart of a world-class trading environment—where engineering isn’t just a support function, but a More ❯
ensuring procedures are executed to keep asset management tools up to date. Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. Escalate incidents and … in place. Provide suggestions for continual improvement. Key Skills & Experience: Ideally 3+ years of Level 2 - IT Service Desk Support experience. Experience with ServiceNow - ITSM ticketing tool. Experience with remotedesktop support tools. Technical knowledge of Windows Operating system including configuration, administration, and troubleshooting. Networking knowledge of TCP/IP, DNS, DHCP, & VPNs, along with ability to troubleshoot More ❯
or insurance Worked within a Microsoft Azure environment Experience with network troubleshooting (switches, routers, firewalls). Familiar with DNSS, DHCP, Group Policy Strong knowledge of Windows and Mac OS, remotedesktop tools, and support desk software. Why Join this organisation? Opportunity to join a major US insurance organisation undergoing a major UK expansion Work in a collaborative and More ❯
password resets and profile configurations, while maintaining accurate documentation. Log, prioritize, and respond to support tickets within agreed SLA time limits across multiple channels (phone, email, in-person, and remote). Troubleshoot and resolve hardware and software issues for workstations, printers, and other IT equipment. Install, configure, and support workstation software and hardware, ensuring optimal performance. Maintain an inventory … in troubleshooting common Windows issues. Help Desk Software : Familiarity with ticketing systems (e.g. Manage Engine Service Desk). Experience in prioritizing and escalating tickets based on severity and SLAs. Remote Support Tools : Expertise in using SCCM for remotedesktop support. Experience with remote assistance features in Windows. Active Directory : Experience with user account management, permissions, and More ❯
of support requests, resolutions, and user interactions for reference and reporting. ● Contribute to the development and maintenance of a knowledge base with FAQs, troubleshooting guides, and user resources. ● Utilise remotedesktop tools to access and resolve issues on users' computers when on-site support is not feasible. ● Offer basic training to help users become more proficient in using … solving abilities to analyze issues, identify root causes, and implement solutions. ● Ability to adapt to new technologies, software, and support processes in a dynamic IT environment. ● Proficiency in using remote support tools to assist users with technical issues remotely. ● Thorough documentation skills to maintain accurate records of support requests and resolutions. ● Effective prioritisation skills to handle multiple support requests More ❯
or technician role, ideally in an education or public sector environment. Strong understanding of Windows OS, Microsoft 365, hardware maintenance, and networking basics. Familiarity with school systems (e.g., SIMS, remotedesktop software, smartboards) is a plus. Excellent problem-solving, communication, and customer service skills. Proactive, organised, and able to prioritise tasks independently. Holds (or is willing to obtain More ❯
or insurance Worked within a Microsoft Azure environments Experience with network troubleshooting (switches, routers, firewalls). Familiar with DNSS, DHCP, Group Policy Strong knowledge of Windows and Mac OS, remotedesktop tools, and support desk software. This 3rd Line Technical Support Analyst is paying an annual salary up to £65,000 and will include 25 days core annual More ❯
of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then … resolved as efficiently as possible. Support is provided primarily through remotedesktop tools or physical attendance, should the need arise. Your duties and responsibilities in this role will consist of: To be responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones. Respond to user software or hardware More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ashdown Group
Engineer role. As the IT Consultant, you will play a key technical role, it is a hands-on position and you will be responsible for architecting and implementing best remotedesktop and virtualised solutions for the business clients. You will work closely with sales and technical teams, providing pre-sales and post-sales support and you will also … sales experience. You will have a strong background in Citrix, Hyper-V, VMware VDI solutions and virtualisation technologies, hands-on experience with Linux and Windows operating systems, proficiency in remote access protocols including Citrix, Omnissa Horizon and HP Anyware/PCoIP and knowledge of networking principles. The salary on offer for this role is £65,000 - £75,000 per More ❯
Desktop Engineer - Aberdeen - Inside IR35 Start Date: ASAP Here at Lucid we have an exciting opportunity for a couple of experienced Desktop Engineer to join our client on a 3 month contract. Imaging and deployment of new Desktops, Laptops and Mobile Devices. Handing new devices to user's, assisting with user profile set-up, and supporting migration issues. … Provide advanced-level support for Windows desktop operating systems (eg Windows 10, Windows 11, O365) and associated applications. Floorwalk support post migration to assist users with faulty profiles & any desktops issues experienced. Strong knowledge of Windows OS, Active Directory, Group Policy, and remotedesktop support tools If you do not hear back from us within 7 days More ❯
in a fast-paced environment. Ability to work both independently and collaboratively within a team. Highly Desirable ITIL qualification Experience of IT support in the retail sector. Knowledge of remotedesktop tools and troubleshooting techniques. This role is an excellent opportunity for a bilingual IT professional looking to make a meaningful impact in a dynamic and supportive environment. More ❯
problem solve tickets – accurately documenting investigations. Monitor ticket queues to ensure tickets do not breach SLAs – flagging potential issues to senior members of the team before they occur. Perform remote access sessions for maintenance, troubleshooting and log capture. Ability to take ownership and prioritise workload ensuring customers are kept up to date on the status of their cases following … customers and provide industry leading customer service – advocating for the customer across the business. A good general knowledge in IT with exposure to the fundamentals of NAS, Networking, Client desktop such as MacOS, Linux Server (Command line experience a bonus). The ability to work with complex problems where analysis of situations or data requires review. Familiarity with remotedesktop tools and help desk software is a plus, such as TeamViewer and Zendesk. Certifications or a technical qualification in IT is a plus. Job Type Full-time Salary: £28,000.00-£33,000.00 per year Company events Company pension On-site parking Sick pay Schedule 8 hour shift Monday - Friday Ability to commute/relocate Near Reading: reliably More ❯