51 to 53 of 53 Remote Desktop Jobs in London

problem solve tickets – accurately documenting investigations. Monitor ticket queues to ensure tickets do not breach SLAs – flagging potential issues to senior members of the team before they occur. Perform remote access sessions for maintenance, troubleshooting and log capture. Ability to take ownership and prioritise workload ensuring customers are kept up to date on the status of their cases following … customers and provide industry leading customer service – advocating for the customer across the business. A good general knowledge in IT with exposure to the fundamentals of NAS, Networking, Client desktop such as MacOS, Linux Server (Command line experience a bonus). The ability to work with complex problems where analysis of situations or data requires review. Familiarity with remote desktop tools and help desk software is a plus, such as TeamViewer and Zendesk. Certifications or a technical qualification in IT is a plus. Job Type Full-time Salary: £28,000.00-£33,000.00 per year Company events Company pension On-site parking Sick pay Schedule 8 hour shift Monday - Friday Ability to commute/relocate Near Reading: reliably More ❯

engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite and remote desktop support across multiple office locations. Ensure resource availability and effective team scheduling to maintain service levels. Act as the first point of escalation for service and delivery More ❯

directly to customers Troubleshooting software and process related issues Documenting solutions YOUR KEY SKILLS: Rapidly understanding business and system processes with customers General IT knowledge (Microsoft Applications, servers, browsers, remote desktop connection etc). Excellent communication skills both on phone calls and written communication. If you are interested in this role, please send an application detailing proof of More ❯