76 to 92 of 92 SLA Jobs in London

IT Support Engineer Role Overview Provide user support via the service desk both remotely and in person. Issue, repair, and arrange the return of IT equipment. Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms. Monitor More ❯

respective services Regularly meet with IT management and technical teams to review how service is being delivered Collaborate with Operational management and end users to ensure customer excellence Define SLA's and ensure the SLA's are achieved; service quality and internal customer expectations are met or exceeded. You will act as Incident Manager and be responsible to the co More ❯

supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager … with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation More ❯

in their day to day duties. Provide supplementary Engineering support to other Circle Health Group sites within cluster on request. Respond to reactive calls issued within Service Level Agreement (SLA). Ensure all remedial tasks issued following Statutory Insurance Inspections are undertaken as instructed. Undertake the Engineering Planned Preventative Maintenance Routine as detailed in the Standard Operating Procedures; the level More ❯

the day-to-day operational side of E-Commerce transactions.You will assist with processing manual refunds and creating stie credits, while ensuring all are handled within Service Level Agreement (SLA) timeframes. You will oversee the processing of order cancellations requested by the warehouses and manage the creation of dispute documents in order to defend chargebacks.The ideal candidate will lead with More ❯

operative, you’ll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and dispatch of equipment in line with customer SLA’s as well as the set-up and configuration surrounding IT technology and digital products. Role Ensuring all goods are picked from dispatch according to the picking procedure and orders … street brands Loading EPOS menus and data integrity from a digital perspective Ensure all terminals/consignments are loaded correctly and on time, ready for courier collection and within SLA Adding customer-specific digital logos into payment terminals in line with their brand Ensure the warehouse is tidy and the equipment received is scanned in on receipt Ensure you are More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

Build and maintain multi-threaded relationships with key stakeholders, including VP-level executives; develop value propositions and, when appropriate, negotiate terms to drive business results and renewals. Dispute and SLA Management: Manage disputes and SLA outcomes; collaborate with sales account executives to align on goals and expansion opportunities. Cross-functional Leadership: Coordinate cross-functional teams to deliver outcomes without direct More ❯

logs and governance workflows for traceability. Commercial & Contract Management Support effective commercial management to mitigate overspend and ensure value delivery. Track milestones, payments, KPIs, and budgets with clear reporting. SLA, KPI & Benefits Tracking Establish structured performance management with SLA and KPI monitoring. Drive ongoing service improvements and measurable value realisation. What We're Looking For Proven experience in contracts, vendor More ❯

in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs … lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via bespoke More ❯

in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs … lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via bespoke More ❯

in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs … lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via bespoke More ❯

searching for a Senior Oracle Cloud Financials – Functional Consultant role with a leading bank on a 6-month rolling contract. Key Responsibilities: Lead Oracle Cloud Financials implementations, including GL, SLA, Tax, and Accounting Hub Cloud (FAH). Run functionality workshops, gather requirements, perform gap analysis, and deliver configuration, integration, migration, testing, training, and post-go-live support. Use OTBI, FRS … and Smart View to deliver financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation. Technical Skills: Strong experience in Oracle E-Business Suite or Oracle Cloud Financials, with a focus on Accounting Hub Cloud. Expertise in GL, SLA, Tax, and FAH integrations. Proficiency with OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to … time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements. To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership More ❯

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯