76 to 100 of 208 SLA Jobs in London

workflows and contribute to process improvements. Willingness to handle sensitive content responsibly. PREFERRED QUALIFICATIONS Experience with databases (SQL, MySQL, ETL) and large data sets. Experience managing operational processes with SLA responsibilities. We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit Amazon is an equal opportunity employer, valuing diversity and inclusion. More ❯

that meet business requirements through strong KPIs dashboards. Provide ongoing support and maintenance for digital asset management. Conducts gap analysis of both existing and potential systems and solutions. Ensure SLA's and KPI's are continually reviewed, and expectations are met. Skills Required: Strong analytical skills and the ability to analyze complex business processes and interdependencies Deep understanding of DAM More ❯

You play a key role in deployments including laptop imaging and configs with image deployments in SCCM and InTune Autopilot as well as other project work. Working within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application … a part of this role. We are searching for a Desktop Support Analyst/2nd Line Support Engineer/IT Support Analyst who has gained experience working on an SLA driven service desk within an ITIL framework. You will be experienced in managing escalated tickets in ServiceNow (or similar IT Ticketing systems), be confident in your ability to speak with More ❯

deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Be available to answer member queries within the agreed SLA targets across multiple communication channels. Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality. Understand the importance More ❯

detail-oriented and proactive IT Administrative Co-ordinator to support IT operations, including but not limited to, monitoring ITSM tooling to ensure tickets are updated in line with contractual SLA’s, assisting with the validation of month end charges, and helping internal teams to generate quotes. The ideal candidate will have strong organisational skills, a commitment to meeting SLAs, and More ❯

Lab Engineer to provide PC Workstation, laptop and printer hardware support for laboratory related hardware and software. Providing high level operating system, network and application software support to monitored SLA's, across a lab/pharmaceutical environment. This will be an initial 6-12 months+ contract with the opportunity for multiple extensions. This position will be based on-site in More ❯

agreed method statements. Oversee proactively repair any defects and to maintain plant rooms in a clean, tidy and safe condition. Manage and record defects through the helpdesk to ensure SLA timeframes are always met Ensure rapid and effective response to customer and helpdesk requirements. Review RAMS (Risk assessment and method statements) and subcontractor competencies before work permits are authorised. Escalate More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

proactive vendor management, alongsidestrong negotiation and analytical skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related More ❯

out new features and keep the platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Google is proud to be an equal opportunity and affirmative action employer. More ❯

free to reach out and apply today! Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

foster team spirit at local level People management Supervise assigned team members (on-shore & near-shore) Contract management: Negotiate and deploy Accenture contracts to suppliers, including best practices metrics & SLA, in collaboration with Legal department Lead supplier management programme for suppliers delivering services ensuring KPIs and metrics are achieved Ensure implementation Local Country Addendum of global/regional agreements Ensure More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

the electronic filing system is up to date. Assisting the team with ad hoc duties or covering for colleagues as required. Meeting and adhering to agreed service levels and SLA's. Requirements The role holder is required to: Be familiar and compliant with all company policies and procedures. Adhere to the regulatory requirements set forth by the Financial Conduct Authority More ❯

routing, custom object definition, list views, dynamic forms) Hands-on experience with Salesforce configurations and customizations Expertise in out-of-the-box capabilities of Service Cloud, including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex development Experience with Git version control Familiarity with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery using Jira More ❯

Asia, Africa). Lead full lifecycle management of core network architecture, IMS, BSS/OSS systems, HLR/HSS, and billing. Oversee Roaming, Interconnect, SIM provisioning, RAN integration, and SLA compliance. Lead technology evolution planning: eSIM, 5G/VoLTE/VoWiFi, cloud-native telecom, and private mobile networks. Ensure regulatory compliance (e.g., Ofcom, GDPR) and align with country-specific telecom More ❯

etc) Experience with Perconas other core database products, including MySQL, MongoDB, and Valkey/Redis Prior experience using Perconas software, including PMM and our database distributions Experience working in SLA-bound technical support operations OpenSource Community contributions Prior success working remotely and using screen-sharing, phone, Slack, Zoom, and similar technologies in that environment Experience with cloud services such as More ❯

and innovative partner. Oversee the delivery of projects by managing the internal cross-functional teams, including dedicated client teams and subject matter experts. Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: forecasts, burn, status, etc. Skills and experience: Strong communication skills and ability to effectively manage Senior level client relationships. More ❯

across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to More ❯

across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to More ❯

team, providing mentorship and ultimately owning the full IT support experience in our region. You will help build, drive and execute on the team's roadmap, manage performance expectations, SLA deliverables, provide leadership with accurate reporting and serve as an escalation point for the team. In this position you will have the opportunity to mold and shape the IT support More ❯

along with risk and critical path management. - Experience owning/driving roadmap strategy and definition PREFERRED QUALIFICATIONS - Experience in software architecture and system design - Experience defining KPI's/SLA's used to scale the businesses and provide reporting to senior leadership. - Strong sense of ownership, including an ability to promote operational excellence. - Knowledge of professional software engineering practices & best More ❯

Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯

functional insights sharing (10%) Success metrics: Conversion of PQL to Sales Qualified Lead (SQL) and growth in monthly SMB ARR Activation and retention from free to paid Lead-routing SLA and accuracy Quarterly adoption of product insights What we're looking for: A self-starter comfortable working with people and data Experience with online data tools or quick learner (e.g. More ❯

relationships, and working closely with the senior management team. Operational responsibilities Manage the UK IT & Development Operations budget. Optimize operational models, including outsourcing partnerships. Manage hosting suppliers and ensure SLA compliance. Overall responsibilities Manage IT & Development budgets. Ensure GDPR compliance. Manage relationships with cloud/hosting suppliers. Define technical and product roadmaps. Develop and evolve SaaS offerings. Manage client and More ❯