126 to 150 of 231 Service Delivery Jobs in London

HRBP capability aligned with global standards. Create a unified HRBP network with modern, consistent ways of working. Translate global people strategy into impactful regional delivery and partner on workforce planning, succession, and talent strategies. Balance global consistency with local nuance through governance frameworks. Leverage data, insights, and analytics … drive decision‐making at scale. Transform the HR operating model and modernise processes, workflows, and service delivery in partnership with HR Operations. Champion continuous improvement for a digitally enabled HR experience. Serve as senior escalation point for complex, multi‐country employee relations, ensuring fair and compliant approaches. Partner ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

with People Operations, Payroll, HR Business Partners, Talent Acquisition and IT to resolve issues, improve processes, and deliver a consistent employee and manager self-service experience. Role scope & reporting : This position reports into the Global Head of People Operations and supports colleagues across multiple regions. The role will … minimize risk Proactively identify opportunities for automation, system and process improvements and support implementation through testing and change communication Manage user and employee self‐service accounts, security roles, duties and privileges to ensure access aligns to role-based controls and internal policies Maintain HR system configurations, workflows, and organizational ...

implement, and monitor IT and security policies to ensure regulatory and audit readiness. Coordinate internal and external audits, ensuring timely remediation of findings. IT Service Delivery & Workplace Technology Ensure IT services are fit for purpose, scalable, and aligned with organisational needs. Oversee help desk, system administration, networking, hardware … Develop and manage the IT budget, ensuring cost efficiency and strategic allocation of resources. Lead vendor management activities, including contract negotiation, performance monitoring, and service reviews. Evaluate and determine “build vs buy” decisions for systems and services. Develop and maintain IT policies, standards, and operating procedures. Report ...

hands-on leadership role where you’ll sit at the heart of the organisation’s technology operations. You won’t just be managing a service desk – you’ll be owning the entire end-user experience and office technology environment, acting as the go-to escalation point and a trusted … business. What you’ll be doing You will be responsible for leading the IT support function day-to-day, ensuring a high-quality, responsive service across the business. From managing escalations and resolving complex technical issues, through to improving processes and service delivery, you’ll play ...

with a bonus of 10% Deliver and continuously improve core recruitment processes, including sourcing, interviewing, selection, and onboarding. Support the delivery of the functional Talent Acquisition Process & Technology roadmap to meet business requirements. Drive the execution of annual and ad-hoc hiring cycles, partnering with relevant functional owners. Mature … grow service delivery models, including shared services, recruitment automation, AI enablement, and tiered support structures. Lead cross-border recruitment integration efforts for M&A, new country entries, and organizational restructures. Foster a culture of continuous improvement, customer orientation, and data-driven decision making in recruitment. Lead and develop ...

based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. … What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive ...

regulatory and risk landscape we operate in. You will be responsible for coordinating day‐to‐day productivity and ensuring an efficient, optimised service delivery across teams. Your expertise will help monitor overall team performance and maintain adequate resource and capacity plans. Occasionally you will deputise for the CRSO … maintain stakeholder maps and business engagement plans; understand business strategies in detail, including priorities and services needed from Resilience and Security. Enable integrated delivery to the Business across all core CRSO services, providing a single point of contact and establishing an aggregate view of risks, projects and initiatives ...

Stack Hybrid environment Microsoft365 Microsoft InTune Azure Responsibilities Accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. Provide clear instruction to reports and stakeholders, ensuring standards are met and upheld. Act as primary technical authority. … Management Onboarding and offboarding acquisitionsOversight and optimisation of budgets Excellent stakeholder communication Desirable Experience Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments Roadmap Implementation of ISO27001 standards Ensure all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across ...

Support Manager London | Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering … Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop ...

with senior stakeholders to influence decision-making and embed best-practice procurement Support re-tenders, contract reviews, and strategic initiatives to improve performance and delivery Oversee supply chain mobilisation for new contracts, working collaboratively with internal teams and clients Supply Chain Optimisation Manage and develop both existing … supplier networks Drive adoption of preferred supplier frameworks through spend analysis and supplier rationalisation Identify and deliver cost efficiencies and service improvements across the supply base Supplier Selection & Management Lead supplier sourcing, selection, and commercial negotiations Ensure suppliers meet required safety, sustainability, and compliance standards Establish robust contractual agreements ...

appoint a talented Modernisation Business Analyst on a Contract basis. As a Modernisation Business Analyst, you will play a critical role in supporting service transformation, financial recovery and organisational improvement. What's on offer: Salary: 350 a day negotiable based on experience please submit your CV with the rate … Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Conduct detailed operational reviews to understand how services currently function Analyse service delivery models, operating processes and organisational structures Support the development of service redesign proposals and transformation initiatives Develop costed transformation options, including ...

Significant experience in an Enterprise or Solution Architecture role within large-scale IT environments Proven experience leading technical teams through both pre-sales and delivery phases of complex transformation programmes Networking Security Cloud & Applications Workplace technologies Experience working within the defence sector, with understanding of security requirements, governance … execution Strong understanding of technical governance, assurance, and architectural best practices Experience managing the full customer engagement lifecycle from early qualification through to successful delivery Commercial awareness and understanding of how solution design impacts operational and contractual service delivery Excellent communication and stakeholder management skills, with ...

data and analytics consultancy that also develops proprietary data and analytics products. Their work combines large scale data provision with analytics, modelling, and insight delivery to help organisations better understand customers and drive performance. The business operates as a solutions led consultancy, partnering closely with clients rather than delivering … insight through analysis, reporting, and dashboards Presenting findings and recommendations clearly to non technical stakeholders Supporting both project based consultancy work and ongoing managed service delivery Taking ownership of analytical outputs in a delivery focused environment Your Skills and Experience Strong commercial experience in a data ...

services account within a complex enterprise environment. This is an opportunity to step into a well-established account with strong existing relationships, a solid delivery structure already in place, and clear scope to grow the contract over the coming months/years. The role You’ll be responsible … wider customer environment. The account is already active and well embedded, so the initial focus will be on maintaining strong stakeholder relationships, ensuring the service is running effectively, and then building on that foundation to drive growth. This role will involve working closely with a major outsourcing partner ...

platforms, ensuring robust information governance, data protection, and confidentiality principles are maintained. Act as the expert voice on epidemiological and statistical trends, guiding commissioning, service design, and policy evaluation for the Council and the Integrated Care System. About You We are seeking an analytical expert who balances deeply technical … Governance. Your Experience & Leadership Style: Substantial experience at a senior level within a public health or intelligence-focused role. Proven track record of managing service change, setting clear strategic objectives, and navigating political drivers or cross-organisational partnerships. High-level negotiation, advocacy, and presentation skills. A passionate commitment ...

global financial services firm is seeking a Head of Cyber Security to enhance its service delivery and advisory capabilities. This senior leadership role is critical in managing cyber risks and ensuring compliance with global regulations. Candidates should have over 10 years of leadership experience in cyber security, particularly ...

technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales … team overachieves on expectations. Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/service gaps. Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients. Identify any instances ...

ability to manage competing priorities in a dynamic, fast-paced environment. You will be responsible for ensuring all Collateral clients receive exceptional service while maintaining and growing Annual Recurring Revenue (ARR). This includes oversight of the complete client lifecyclefrom onboarding through expansion and renewalproactively identifying risks to client … deliver solutions that drive business value and adoption. The role combines technical operations knowledge with strategic account management. Day-to-day responsibilities span service delivery, client support and escalations, relationship management, and representing client needs back into the product development cycle. This is an ideal opportunity for someone ...

system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong … experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week ...

across a regional platform, overseeing assets exceeding 100MW in capacity. Key responsibilities Lead operations across multiple live data centre sites, ensuring consistent uptime and service delivery Take full ownership of critical facilities infrastructure, including power, cooling, and associated systems Drive reliability and performance of all M&E assets ...

lead qualification through to proposal, negotiation and close. • Conduct product demonstrations of the EMSOL platform, the associated air quality and environmental data, and the service delivery process we adopt to help prospective clients with their sites and projects — including real-world mitigation options. • Develop relationships with key decision ...

internal stakeholders. The role blends offensive attacker‐mindset insight with deep defensive detection and response expertise, making it a key differentiator for both service delivery and pre‐sales engagements. Key Responsibilities Threat Hunting Programme Development Design and establish a formal, repeatable threat hunting programme, including: Hunting methodologies … detections and detection engineering SOC operations and workflows Incident response processes Intelligence‐led prioritisation and use‐case development Ensure hunting outputs directly inform continuous service improvement Hands‐On Threat Hunting & Intelligence Conduct advanced threat hunts in the Microsoft ecosystem primarily across: Endpoint (EDR/XDR) Identity and authentication telemetry ...

corporate environment. The Role You will take ownership of all AV and meeting room systems onsite, ensuring minimal downtime and the highest level of service delivery. This includes proactive maintenance, reactive support, and fault resolution across a broad range of technologies. Key Responsibilities Provide onsite AV and meeting room … track onsite AV hardware inventory Work to defined SLAs, ensuring timely resolution of issues Liaise with wider support teams where needed to ensure full service continuity Proactively suggest improvements to systems, processes, and service delivery Skills & Experience Strong experience in AV support within a corporate or client ...

internal expertise and client delivery. You will drive professional development across the Due Diligence team and create client-facing training content for manager-led delivery across different markets and audiences. Oversee the management of overt, covert, and subscription accounts required to support research, analysis, and training activity. This role … term contract Salary: £51,500 per annum Main Responsibilities Lead and manage the following areas of responsibility to strengthen internal capability and enhance client service delivery: Due Diligence Training Programme: Design, implement, and oversee a structured training programme for newly appointed Researchers and Analysts Deliver training on processes ...