126 to 150 of 536 Service Delivery Jobs in London

relationships with our Master Trust clients. As a key member of the DC Client Team, the holder will help to deliver new and existing clients with best in class service and ensure that key third party supplier relationships are effectively managed. SEI's Institutional Group is one of the first and largest global providers of outsourced investment management services. … clients in 12 countries and in the UK our core propositions are Fiduciary Management and Defined Contribution Master Trust. What you will do: Support on all aspects of SEI service delivery to DC clients and act as a day to day contact and client advocate within SEI. Responsibilities: You will support all aspects of SEI service delivery More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors … lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯

management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager … to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice … Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid environments and who thrives leading complex deliveries. The Senior Delivery Manager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the … relationship between the client and the delivery team; working with the team to plan, manage, and deliver user-centred outcomes. The Senior Delivery Manager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high More ❯

Glasgow Job Type: Full-time - 23-month fixed term contract Salary: Competitive A new exciting permanent opportunity has become available for an Incident & Assurance Manager to oversee supplier operational delivery, ensuring performance and service quality align with the business expectations. This pivotal role serves as a connector, translator, and mediator among the business units, suppliers, and B2B clients … ensuring seamless service delivery and operational excellence. Day-to-day of the role: Proactively manage the quality of supplier delivery, reviewing performance and identifying opportunities for continual improvement. Track and report on supplier SLAs and KPIs, ensuring all service metrics are met. Act as the main contact for resolving business incident issues among clients, internal teams … and suppliers. Facilitate and present at supplier/client meetings to discuss performance, operational risks, and service improvement initiatives. Develop and deliver an annual operational assurance plan, reporting findings to relevant stakeholders. Translate client requirements into actionable projects and service expectations. Collaborate with other Operational Delivery Managers to identify service gaps and promote effective solutions. Work More ❯

users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects. Your role We are looking for a 1st Line OSM (Operational Service Management) Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high profile … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Acts More ❯

N1C 4AG Brand: RS Group Function: Finance Work Location: Hybrid About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. … Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day … model. Role Purpose To ethically and sustainably improve RS Group performance by delivering substantial process improvements across prioritised processes using recognised improvement methodologies focusing on productivity, cost and customer service improvements; working closely with the global Regional and Functional Commercial Leaders to ensure that we meet RS Group strategic aims. With a focus on executing the key pillar of More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

services, operating systems, LAN and WAN network, VoIP, storage, backup, Microsoft, licensing and Wi-Fi, using your knowledge, industry standards and best practice to contribute to a high performing service-culture orientated team. We are looking for a self-motivated person who will play a major role in the delivery of IT services, from legacy system improvements through … to digital and IT transformation. You will work closely with the IT Operations delivery teams to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a … technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels More ❯

platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … support roles/services as a requirement, across multiple technical areas. The role requires the ability to "lead by example" and perform line management for direct reports and manage service partners reporting into the function. Additional responsibilities are to respond to support requests by Key Responsibilities: IT Operations & Cloud Platform Management Lead the transitional journey from a hybrid IT … lifecycles, for both legacy cloud assets and proposed cloud solutions. Provide support (technical and resource management) to the wider IT product teams. Vendor & Supplier Management Manage relationships with cloud service providers, third-party vendors, and MSPs, ensuring optimal service delivery and value for investment. Negotiate cloud service agreements, monitor SLAs, and ensure vendor compliance with security More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

Job title Sludge Stream Engineer Ref 41274 Division Asset Operations & Capital Delivery Location Beckton - IG11 0AD Contract type Permanent Full/Part-time Full-time Salary Offering up to £60,000 per annum, depending on skills and experience Job grade B Closing date 01/08/2025 About the role: We are currently recruiting for a Sludge Stream … be required to support the Sludge Powered Generator processes when required. Responsibilities include: Assessment of technical information and development of solutions, through the preparation of engineering deliverables such as delivery to task specifications, engineering reports, drawings, specifications and data sheets. Delivery of project outputs, as part of multi-disciplinary projects or operational teams, by project or service delivery procedures. Delivery of planned statutory and maintenance shutdowns to time, cost and quality. Communication of progress and additional resource requirements to the relevant manager. Management of statutory regulations and maintaining compliance with plant and equipment. In some instances, supervision of a small team is required to ensure delivery against objectives. Coaching and mentoring less experienced More ❯

We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks. As a Service Transition Analyst, you will support the Transition … ready for operational use and can be supported effectively after go-live. Responsibilities - Contribute to detailed Transition plans with input from internal teams and external suppliers - Maintain and validate service acceptance criteria during readiness reviews - Support Early Life activities immediately after go-live - Report on Transition progress and readiness status - Help improve Transition processes and documentation - Act as a … point of contact for Transition-related queries and risks - Strong knowledge of Microsoft Office applications - Familiarity with IT service management frameworks or service transition practices - Experience with digital ticketing or service delivery systems - Any relevant qualifications in ITIL or project/service management Be first to hear about new opportunities with job alerts direct to More ❯

for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical … elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and … to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports More ❯

our team has worked with local authorities to help them understand the skills and knowledge required to build and maintain heat networks in their regions. Gemserv is the Shadow Service Provider to DESNZ in relation to the Heat Networks Technical Assurance Scheme (HNTAS). HNTAS is the set of technical standards being developed for heat networks to adhere to … management frameworks that will accompany the enduring implementation. The Role We're looking for an experienced individual to act as the Technical Liaison between Gemserv and its technical specialist delivery partners in the delivery of services related to HNTAS. Responsibilities Act as an advisor between the Gemserv delivery team and technical delivery partners Triage of technical … issues in scheme design and delivery, and assessment of solutions proposed by technical partners. Development/curation of non-technical scheme rules, e.g., assessment approach Managing any conflicts of interest (real or perceived) between the technical partners' HNTAS role and their role in the wider market. Developing and delivering communications content concerning both technical and non-technical aspects of More ❯

To ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to user needs. … Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch assurance , vulnerability … management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on … their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point of contact … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Senior AV Field Service Engineer Location: London (field-based) Salary: Up to £47,000 + benefits Industry: Audio Visual/AV Integration/Corporate AV Job Type: Full-time, Permanent Overview: A leading AV integrator is seeking an experienced Senior AV Field Service Engineer to join their London-based service team. This is a fantastic opportunity to … and efficiently on client sites Perform scheduled maintenance and system health checks Commission and configure AV systems to required standards Collaborate with clients and internal teams to ensure excellent service delivery Maintain accurate documentation, service reports, and technical logs Required Skills & Experience: Proven experience in a field service role within the AV integration industry Strong technical More ❯

Senior AV Field Service Engineer Location: London (field-based) Salary: Up to £47,000 + benefits Industry: Audio Visual/AV Integration/Corporate AV Job Type: Full-time, Permanent Overview: A leading AV integrator is seeking an experienced Senior AV Field Service Engineer to join their London-based service team. This is a fantastic opportunity to … and efficiently on client sites Perform scheduled maintenance and system health checks Commission and configure AV systems to required standards Collaborate with clients and internal teams to ensure excellent service delivery Maintain accurate documentation, service reports, and technical logs Required Skills & Experience: Proven experience in a field service role within the AV integration industry Strong technical More ❯

Your role We are looking for a 1st Line OSM Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high profile user community, with daily contact with customers and stake holders, via incident logging applications. Key Accountabilities * Technical Capability. Works within a team … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).* Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service.* Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.* Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.* Team Working. Acts More ❯