101 to 125 of 321 Service Management Jobs in London

and site setups. Collaborating globally with functional and cross-functional teams. Performing server maintenance, administration, and basic networking tasks. Troubleshooting user account issues such as passwords and access. Managing service calls and documenting work in the global service management system. Ensuring timely resolution of service tickets to meet SLAs. Diagnosing incidents and problems through user discussions … vendor products/services; troubleshooting network connectivity and configuring networked printers. Proficiency in standard business software such as Microsoft Office. IT experience including Active Directory, Azure, Intune, Mobile Device Management, Networking (Cisco Meraki), and Windows Server configuration. Diversity is celebrated at Multiplex. We encourage applications from all genders, cultures, and backgrounds. Even if you don't meet every qualification More ❯

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

Configure, upgrade, deploy. - Knowledge and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability to communicate effectively orally More ❯

with application software installation and use. Deliver training to new hires on IT systems, services, and best practices. Respond to and resolve technical issues in accordance with established IT service management processes. Maintain accurate records of service requests and incident resolutions. Perform occasional physical tasks (e.g., lifting equipment, accessing under-desk cabling). Provide occasional out-of More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas … of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design and Transition deliverables as required; Manage More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas … of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design and Transition deliverables as required; Manage More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas … of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design and Transition deliverables as required; Manage More ❯

of B2B Connect. This role involves working with client-facing staff that support financial institutions and collaborating with cross-functional leaders to drive requirements for best-in-class client service delivery. You will provide technical expertise, project management and support to the Client Service Delivery team and is responsible for efforts to optimize performance of platforms, drive … supportability, help prioritize resolution to client problems, client-facing release management, change management, and align external communications. Additionally, this role will partner with Product teams to shape go-to-market strategies and processes and ensure the needs of the Client Service Delivery organization are accounted for prior to launch of new feature/functionality and commercial services. … executing through collaboration to successfully and continuously improve operations. This role requires a client-focused mindset with the perseverance to drive longer-term change for an evolving business and service model. Assesses and leads initiatives that may impact clients and client-facing staff from a business perspective including changes to existing products, implementations of new features and releases. Ensures More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

as in the longer-term customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in IT services who has strong … potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied Working within a team environment, persons fulfilling this role will undertake investigations and assist in … resolving application and system issues across multiple products Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support services to the clients Escalating/engaging with Technical Support, Development and Service Delivery Management teams as required Have a basic awareness More ❯

We're looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You'll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You'll also drive the use of problem and defect management tools to support data-led decision-making. … BI, Tableau, Quick Sight, QlikView) Lean Six Sigma certification or relevant experience is preferred Previous experience working within an Engineering/Technical field would be desirable Understanding of field service management, reliability engineering, and cost-effective operational improvements Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools Excellent analytical skills - able … a team Structured, logical thinker with clear and accurate written/verbal communication Proactive, organised self-starter with strong problem-solving abilities and project planning experience Experience in project management is desirable Benefits A competitive annual salary 33 days holiday (including bank holidays) 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus More ❯

certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. You will ensure … delivered by Engage ESM practices. Excellent verbal and written communication skills required. Qualifications, skills and experience: Proven experience in technical solution design and implementation of the ServiceNow application. Proven management/influencing abilities. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management is critical. Expertise and experience … areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

leader in partnering with companies to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have a thorough knowledge of … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications … GB Posted on 16 May 2025 Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where More ❯

SAP, Oracle, or Workday and their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture & System Design: Demonstrate expertise in … Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part … Architect , you should have expertise in architecting solutions for key operating model domains. Experience in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management More ❯

Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions Collaborate closely within a global … matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI capabilities Reporting & Business Intelligence … Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation Enablement Build and scale a team focused on AI-led operational transformation (e.g. predictive More ❯