101 to 125 of 146 Service Management Jobs in London

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … the end-to-end lifecycle of applications and operating systems across a large, diverse and data-rich environment. This is a role that blends technical understanding with structured project management, ensuring applications and devices remain secure, compliant and performant across Windows, macOS, iOS and Android. You will be accountable for analysing and interpreting large volumes of application and compliance … of performance, compliance and risk Maintain application licensing and asset registers, ensuring cost efficiency and alignment with governance requirements What you will bring You will bring a technical project management mindset, comfortable working across large datasets, multiple platforms and complex governance frameworks. You’ll be equally adept at producing structured plans and reports as you are at engaging with More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … the end-to-end lifecycle of applications and operating systems across a large, diverse and data-rich environment. This is a role that blends technical understanding with structured project management, ensuring applications and devices remain secure, compliant and performant across Windows, macOS, iOS and Android. You will be accountable for analysing and interpreting large volumes of application and compliance … of performance, compliance and risk Maintain application licensing and asset registers, ensuring cost efficiency and alignment with governance requirements What you will bring You will bring a technical project management mindset, comfortable working across large datasets, multiple platforms and complex governance frameworks. You’ll be equally adept at producing structured plans and reports as you are at engaging with More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

SME) , responsible for overseeing complex technical implementations, ensuring customer value realization, and defining best-in-class delivery standards. The ideal candidate will play a key role in developing future service offerings, driving innovation within the ServiceNow practice, and mentoring technical teams. Core Responsibilities ServiceNow Implementation Leadership Lead the end-to-end technical delivery of complex ServiceNow implementations, ensuring outcomes … implementation. Technical & Team Development Mentor and coach junior team members on ServiceNow architecture, design patterns, and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. … Apply knowledge of relevant compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA) within enterprise service management environments. Required Skills, Knowledge & Experience Technical & Platform Expertise ServiceNow Expertise: 4–5 years of hands-on ServiceNow implementation experience, with a proven ability to lead large-scale ITSM projects. Infrastructure & Cloud: Strong understanding of IT infrastructure, cloud computing (AWS, Azure, or GCP More ❯

to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes (Market leading) Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p … joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. … role of Principal D365 BC Consultant About You (The Essentials) Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 of the functional areas, Finance Management Trade & Inventory Service Management Manufacturing Projects (Jobs) Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet etc. Excellent ERP knowledge from NAV through to More ❯

controls, backups and systems documentation. Assist with software deployments, patching and updates. Work with the wider IT team and third-party vendors when required. Ensure best practice in IT service management – incident logging, prioritisation, resolution and escalation. Help with hardware inventory, procurement, and lifecycle management. Support network issues (LAN/WAN/WiFi) as needed. Contribute to continuous … backups) is highly desirable. Good understanding of networking fundamentals, user access and security best practice. Ability to diagnose and fix technical issues independently and proactively. Strong communication and customer-service skills – able to engage with non-technical users and escalate when necessary. Self-motivated and organised, able to manage several priorities and tasks. A team player comfortable working flexibly … MCSA/MCSE, CompTIA Server+, ITIL Foundation. Experience of cloud platforms (e.g. Azure, AWS) or hybrid infrastructure. Knowledge of scripting (PowerShell) or automation tools. Previous exposure to procurement, vendor management or hardware lifecycle programmes. What’s on offer An opportunity to work within a dynamic and collaborative team in central London (Southwark). Competitive salary up to £40k (depending More ❯

controls, backups and systems documentation. Assist with software deployments, patching and updates. Work with the wider IT team and third-party vendors when required. Ensure best practice in IT service management – incident logging, prioritisation, resolution and escalation. Help with hardware inventory, procurement, and lifecycle management. Support network issues (LAN/WAN/WiFi) as needed. Contribute to continuous … backups) is highly desirable. Good understanding of networking fundamentals, user access and security best practice. Ability to diagnose and fix technical issues independently and proactively. Strong communication and customer-service skills – able to engage with non-technical users and escalate when necessary. Self-motivated and organised, able to manage several priorities and tasks. A team player comfortable working flexibly … MCSA/MCSE, CompTIA Server+, ITIL Foundation. Experience of cloud platforms (e.g. Azure, AWS) or hybrid infrastructure. Knowledge of scripting (PowerShell) or automation tools. Previous exposure to procurement, vendor management or hardware lifecycle programmes. What’s on offer An opportunity to work within a dynamic and collaborative team in central London (Southwark). Competitive salary up to £40k (depending More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

closely with client stakeholders, site teams, and project managers to coordinate delivery across multiple regions. Contribute to the continual improvement of implementation processes and operational standards. Support logistics, change management, and handover to operations. Skills and Experience Strong hands-on experience with Cisco, Arista, and Versa Networks technologies. Proven experience supporting large-scale network refresh or upgrade programmes. Familiarity … analytical mindset. Ability to work autonomously within a client environment and manage multiple priorities. Experience working within global, multi-site enterprise environments. Knowledge of network monitoring, automation, or configuration management tools. Exposure to ITIL or similar service management frameworks. Technical Knowledge and Tooling Vendor Hardware: Arista Data Center Switching Arista Campus Switching Cisco Campus Switching Cisco Wireless More ❯

closely with client stakeholders, site teams, and project managers to coordinate delivery across multiple regions. Contribute to the continual improvement of implementation processes and operational standards. Support logistics, change management, and handover to operations. Skills and Experience Strong hands-on experience with Cisco, Arista, and Versa Networks technologies. Proven experience supporting large-scale network refresh or upgrade programmes. Familiarity … analytical mindset. Ability to work autonomously within a client environment and manage multiple priorities. Experience working within global, multi-site enterprise environments. Knowledge of network monitoring, automation, or configuration management tools. Exposure to ITIL or similar service management frameworks. Technical Knowledge and Tooling Vendor Hardware: Arista Data Center Switching Arista Campus Switching Cisco Campus Switching Cisco Wireless More ❯

engineering within legal or professional services Strong knowledge of legal applications and GenAI platforms Skilled in Microsoft 365, Azure, Entra AD, and Windows Server Familiar with ITIL frameworks and service management tools Excellent communicator with strong troubleshooting and client service skills If you're eager to make an impact, drive innovation, and work at the forefront of More ❯

of the supported infrastructure, and ensure all components are regularly patched, maintained, and work reliably to meet the needs of the organisation. Partaking and leading activities to continually improve service effectiveness you'll ensure security is maintained at the highest standards achievable. Working arrangements Please note this is a fixed term contract for 18 months, covering an internal secondment. … including Azure Networking, RBAC/IAM and Storage Microsoft Security stack tools (Defender, Security and Compliance, Purview) Virtualisation Technologies (VMWare) Networking Technologies (LAN/WLAN, WAN/MPLS) Storage Management (physical SAN and software-defined) With practical experience of securing and hardening platforms, as well as experience of using vulnerability management systems, you'll also have exposure to … SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools (Manage Engine). You'll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security stack systems including but not exclusively vulnerability management. With experience of working in an IT Operations/Service Environment, you More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including 1:1s … performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including 1:1s … performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are More ❯

Product and Marketing organisations. Responsibilities What you'll do Expert Product Selling: Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of Jira Service Management within large enterprise customers Sales Strategy Development: Collaborate with sales teams to develop and execute sales strategies that drive revenue growth Customer Engagement: Engage with customers to … understand their needs and propose suitable solutions, focusing on value-based interactions Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities Qualifications Your background Minimum 7+ years of sales experience with Enterprise accounts Extensive experience in ITSM and ESM solution sales Strong More ❯

Secure Remote Access, and Adaptive Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … Windows technologies. Collaborative Environment: Be part of a talented, driven team where your expertise is highly valued. Professional Growth: Gain exposure to the latest tools and solutions in endpoint management, cybersecurity, and enterprise systems. Role purpose Design, code, and manage secure cloud-based network infrastructure in Azure, AWS, and other public clouds. In this role, you will ensure scalable More ❯

Secure Remote Access, and Adaptive Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … Windows technologies. Collaborative Environment: Be part of a talented, driven team where your expertise is highly valued. Professional Growth: Gain exposure to the latest tools and solutions in endpoint management, cybersecurity, and enterprise systems. Role purpose Design, code, and manage secure cloud-based network infrastructure in Azure, AWS, and other public clouds. In this role, you will ensure scalable More ❯

Security Center) and Purview. Manage device estate via Intune and Apple Business Manager. Liaise with internal and external stakeholders on IT services and security matters. Review and enhance IT Service Management processes. Essential Skills & Experience: 2+ years in IT support or systems administration (M365 & Azure). Strong knowledge of Microsoft Entra, Intune, Apple Business Manager, and MS Defender. More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT … operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams … planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM More ❯

finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. Qualifications Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to … continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might … engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience) Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) • Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks About More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯