101 to 125 of 220 Service Management Jobs in London

and relevant compliance standards. Building a team cohesion and promoting a sense of teamwork and collaboration among team members, fostering a positive and inclusive team culture. From a team management perspective, overseeing the day-to-day activities of the team, ensuring that tasks are appropriately delegated, and deadlines are met. Motivating, encouraging, and inspiring team members to perform at … Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain … incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service-oriented software, tasks handling and administration Skilled in Microsoft office and Service Management applications (e.g. Excel) Experience in team management, resource planning, coaching, training, developing and More ❯

other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex … in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements. Maintain clear and effective communication with end users, explaining technical issues in simple terms. Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring … and offboarding processes, including IT inductions and the setup of devices. Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours. Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region. Accountable More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯

responsible for managing company-wide data governance activities. Head of DG is responsible fordeveloping and implementing data governance policies, monitoring adherence to data standards, and providing guidance on data management practices. This role involves ensuring data quality, consistency, and security across entire organization. Understanding the Business Value of Data Governance: Demonstrating how data governance enhances data quality and supports … Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive data governance strategy that aligns with the organization's goals and regulatory requirements. Policy Development: Provide guidance on data lifecycle management, data contract, data privacy, and data security. Establish and enforce data governance policies, standards, and procedures to ensure data quality, security, and compliance. Data Quality Management: Oversee data … data privacy and protection regulations such as SOX and GDPR by implementing robust data governance frameworks. Data Communities: Lead the data stewardship program, assigning roles and responsibilities for data management across the organization. Training and Awareness: Develop and deliver training programs to educate employees on data governance policies, procedures, and best practices. Performance Monitoring: Implement metrics and reporting mechanisms More ❯

seeking an experienced and versatile Technology Delivery Lead to define propositions and lead the delivery of innovative technology solutions across the banking sector. This role involves end-to-end management of digital transformation initiatives, from shaping strategic direction and requirements to overseeing implementation and product launch.You will collaborate with Product Owners, Business Analysts, engineering, and testing teams to define … technical requirements, produce scalable solution designs, and deliver working solutions that bring measurable impact to commercial banking clients and their end users.This role requires strong stakeholder management, deep domain expertise, a strategic mindset, and the ability to lead teams across Agile and traditional delivery frameworks. You'll also contribute to business development, mentor junior colleagues, and help shape internal … experience working in or with Commercial Banks, FinTechs, or consultancies, delivering digital and core banking transformation programs. Deep understanding of products such as commercial lending, payments, trade finance, cash management, liquidity, and digital channels (web, mobile, RM tools). Technology Delivery Leadership:Experience leading end-to-end technology implementation projects - from proposition definition and technical requirements gathering to system More ❯

modernise and transform legacy systems onto modern architectures To provide technical, sectoral and design leadership to a highly skilled and motivated expert technical team To work with customer senior management and technology leaders assisting as they make critical decisions on technical direction Lead business analysts and end-users to elicit requirements & assist in developing design specifications for short-, medium … of a motivated and dynamic advisory team with strong core values that seek to drive the customer's success Identify opportunities to add value to the customer in the management and delivery of its IT landscape Evaluating and recommending external products and services that may meet the customer's requirements Identifying technology trends through an awareness of industry innovation … areas: Enterprise architecture (TOGAF preferred) Cloud architecture (Azure and/or AWS) AI Architecture (Copilot, OpenAI, Azure AI, RAG Architecture) One or more certifications that demonstrate experience in project management, operations and IT delivery are desirable, such as: Service Management (e.g. ITIL) Project Management (e.g. PRINCE2) Agile (e.g. PSM or CSM Scrum Master) One or more More ❯

requisition id R-771457 Client Success Representative, Charles River Development, Vice President Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. … Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for … multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including: Primary Client Contact Regarding Issues: The representative serves More ❯

help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential. Our work touches almost every aspect of public life. We are the … law. This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies theModern Civil Service . To find out more about what we do you can view our introductory filmhere and visit the GLD'smicrosite . You can also read more about the future … the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone. The Role Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers. Continual service improvement More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

detailed operational procedures to support the Futures Clearing business, with a particular focus on physical contracts and exchange-traded Futures & Options (F&O). This role also includes client service management, margin oversight, regulatory reporting, and staff development. Key Areas of Responsibilities Manage daily operational functions and trade support activities for ETD. Lead and ensure the successful delivery … of strategic projects, including system analysis and implementation and new market onboarding. Engage proactively with exchange representatives and internal stakeholders to expedite project deliverables. Oversee trade lifecycle event management, margin management, and regulatory reporting to ensure accuracy and timeliness. Maintain and update operational procedures, workflows, and rulebooks, ensuring adherence to regulatory standards. Coordinate rehearsals and testing of Business … Continuity Planning (BCP) contingencies. Manage client service activities, focusing on a predominantly Chinese client base. Ensure all referential data is accurate and complete. Manage give-up invoicing processes. Collaborate with IT, Credit Risk, Finance, and other operational departments to establish and oversee robust operating procedures. Manage, develop, and appraise staff, and foster a proactive team environment. Requirements Minimum of More ❯

Us? Within the beautiful surroundings of Kew, a 10-minute walk from the Underground and Overground stations, The National Archives boasts a collegial working environment and an excellent Civil Service benefits package. This includes flexible working, an on-site gym, and an opportunity to join the Civil Service Alpha Pension Scheme. Putting you at the forefront of our … and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. SC clearance/willingness to obtain SC clearance will be required … requests, escalating to the appropriate support teams and third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure More ❯

Location IT Support Analyst Apprentice , Apply From: 24/07/2025 Learning Provider Delivered by QA LIMITED Employer EBIQUITY ASSOCIATES LIMITED Vacancy Description To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM Responsible for, deploying, configuring, and supporting … user devices (Laptops, workstations, smart devices, printers) To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs) To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned More ❯

it has stalled and help sales bring it back to life Quarterly reviews of sales teams forecast, pipeline and plans. Perform bi annual reviews of the team Sales Process Management Oversee sales process from lead generation to closing Conduct regular pipeline and forecast reviews with your individual team members ensuring data accuracy and proper qualification Quarterly & Annual and Forecasting … Report on pipeline and sales statistics Forecast future revenue & sales numbers KPI Tracking & Analysis Establish and track KPI's for the team to measure sales success Relationship Building and Management Establish and foster partnerships and relationships with key customers Build and grow internal relationships across functions Attend industry specific conferences and networking events Be a panelist speaker for industry … while protecting the company Marketing: Develop messaging around go to market campaigns and key strategic areas for the firm, as well as the target client base and key personas. Service Management: Join quarterly service reviews with key clients What Will You Bring to the Table? 15+ years of experience in Financial Technology Sales Experience in complex enterprise More ❯

governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality. About the role We are now growing our project management team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work/M365 … resolve client concerns or escalations promptly. Qualifications, experience, and skills Prince 2 Practitioner or other (equivalent) industry-recognised qualifications. Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work/M365 technology stack) Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate … project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to multiple customers. Excellent communication and interpersonal skills, with strong written and verbal communication skills. A strong sense of More ❯

EU and global stakeholders to define and manage a sustainable and profitable advisory practice aligned to the strategy of the overall business and, provide guidance and advice on leveraging service management capabilities to effectively deliver value to clients. This role aims to increase business value with key clients and to realize pull-through business as a result of … team(s) in complex engagements by generating demand through acting as a subject matter expert. Develops the required process, policies and tools relating to financial, people, marketing and delivery management and ensures they are in place and managed operationally. Leverages their relationship skills and knowledge of the client environment to assist and influence the client. Takes full ownership for … to formulate and implement the Advisory Services strategy and organizational capability that provides vision and forward direction for the business. Sets the standard for client satisfaction and develops client service policies, procedures and standards that will drive optimization and client satisfaction. Uses understanding of business objectives, market trends and client requirements to develop a advisory service practice and More ❯

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that … provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

successful delivery Manage departmental budgets, staff, and third-party suppliers Contribute to business continuity and disaster recovery planning Produce strategic reports for Trustees and the Finance Committee IT Operations Management Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed Administer … data quality, reporting, and performance optimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the Systems Administrator and IT Assistant Support staff onboarding and ongoing training on IT systems Oversee documentation and guides to ensure smooth IT operations Person Specification Essential … Skills & Experience: Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting More ❯

successful delivery Manage departmental budgets, staff, and third-party suppliers Contribute to business continuity and disaster recovery planning Produce strategic reports for Trustees and the Finance Committee IT Operations Management Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed Administer … data quality, reporting, and performance optimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the Systems Administrator and IT Assistant Support staff onboarding and ongoing training on IT systems Oversee documentation and guides to ensure smooth IT operations Person Specification Essential … Skills & Experience: Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting More ❯

team. The successful candidate will play a critical leadership role in delivering complex technical programs and driving key cybersecurity initiatives, particularly in the areas of Authentication, Identity and Access Management (IdAM), and overall access governance. This role will collaborate closely with cyber security, engineering, and business stakeholders, ensuring the delivery of secure, modern platforms to replace legacy systems. Candidates … with Cyber Security stakeholders to design and implement secure authentication mechanisms (e.g., MFA, SSO). Drive the rollout of identity governance solutions and ensure integration with enterprise-wide access management systems. Ensure all programs comply with security best practices, regulatory requirements (e.g., GDPR), and internal security policies. Oversee change management and stakeholder training related to new access control … mechanisms. Stakeholder Management Act as a key liaison between Cyber Security, Engineering, IT Service Management, and business units. Translate strategic cybersecurity objectives into clear technical requirements and roadmaps. Collaborate with the Retail Tech and Business Change teams to enable secure rollout of new store and enterprise features. Technical Execution Ensure agile delivery of high-quality, secure solutions More ❯

The successful candidate will play a critical leadership role in delivering complex technical programs and driving key cyber security initiatives, particularly in the areas of Authentication, Identity and Access Management (IdAM), and overall access governance.This role will collaborate closely with cyber security, engineering, and business stakeholders, ensuring the delivery of secure, modern platforms to replace legacy systems. Candidates based … with Cyber Security stakeholders to design and implement secure authentication mechanisms (e.g., MFA, SSO). Drive the rollout of identity governance solutions and ensure integration with enterprise-wide access management systems. Ensure all programs comply with security best practices, regulatory requirements (e.g., GDPR), and internal security policies. Oversee change management and stakeholder training related to new access control … mechanisms. Stakeholder Management Act as a key liaison between Cyber Security, Engineering, IT Service Management, and business units. Translate strategic cybersecurity objectives into clear technical requirements and roadmaps. Collaborate with the Retail Tech and Business Change teams to enable secure rollout of new store and enterprise features. Technical Execution Ensure agile delivery of high-quality, secure solutions More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and … back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre's broader digital infrastructure and service delivery. This role is primarily based in centre (Stratford) 5 days a week. ABOUT THE ROLE To provide end-user support for Study Group systems at the location at … which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and … software platforms but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV More ❯

have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes … Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management.Our Mid-Market sales team is responsible for managing a portfolio of mid-sized and Enterprise customers. This includes identifying cloud first sales opportunities and cross-sell and user … with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction Providing regular sales forecasts, reports, and updates to management Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as More ❯