101 to 125 of 561 Service Management Jobs in London

days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help … develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes ...

OCCC acts as a central point of coordination across infrastructure, networks, cloud, applications and security services. You'll help maintain a clear picture of service health, ensuring alerts are investigated, incidents are managed appropriately and important information is communicated to the right people.This is a varied operational role, combining … networks, cloud platforms, applications and security services using a range of monitoring tools.Investigate and validate alerts, identifying potential issues before they develop into wider service disruptions.Carry out initial event triage, assess potential impact and determine the appropriate next steps.Recognise patterns and link related alerts to help identify service ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned … client environments. The role leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

This isn't a generalist leadership role. We're not looking for broad IT leadership experience with service management as a side note — we want someone who's built and scaled a global Service Desk and ITSM function from the ground up, lives in SLAs, XLAs … rapidly evolving world". About the Role: Every school, student and colleague at Cognita depends on flawless technology experience. As Head of IT Service Management, you'll own that experience worldwide - leading our global IT Service Desk and building the ITSM capabilities that keep it running, backed ...

Service Desk Analyst Rate: £300 per day, inside IR35 (umbrella) Location: London Contract: Initial 3-month contract (likely to extend to 6 months) Working pattern: Fully on-site, 5 days per week Overview of the Service Desk Analyst role Sellick Partnership is currently supporting an organisation with … recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate will be responsible for resolving ...

Channel 3 Digital Foundations are the critical enablers that underpin every digitally mature health and care organisation. They include the infrastructure, architecture, cybersecurity, service management, and operational processes that ensure technology is resilient, secure, scalable, and supports strategic ambitions. At Channel 3, our Digital Foundations work covers: Infrastructure … strategy & operating models– resilient, scalable IT backbones. Cyber security & risk management– safeguarding patient data and ensuring compliance. Enterprise architecture & interoperability– enabling seamless flow of information across organisations. ICT/digital service reviews & service management– driving quality, value for money, and user satisfaction. Strategic procurement & commercial support ...

what good looks like” for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. Key Responsibilities Define and Cultivate Best Practices Establish and promote a clear vision of “what good looks like” for technology risk and controls, setting the big rules and standards that guide the organization’s approach. Frameworks ...

Service Desk Analyst Rate: £300 per day, inside IR35 (umbrella) Location: London Contract: Initial 3-month contract (likely to extend to 6 months) Working pattern: Fully on-site, 5 days per week Overview of the Service Desk Analyst role Sellick Partnership is currently supporting an organisation with … recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate will be responsible for resolving ...

Title: Access Management AnalystReporting to: Access Management LeadDirect Reports: NonePosition Type: Permanent, full-time, Monday-Friday, minimum 3 days in the office.Overview:Why Tokio Marine HCC Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. … inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.Job Purpose:The Access Management Analyst is a hands-on role within a developing service. Alongside reliable day-to-day access delivery, you will help introduce, embed and mature ...

essential in aligning strategic objectives and operational execution. At this role level, you will: have expert technical understanding be accountable for vendor and supplier management Manage and maintain administration of the Salesforce platform. Key Responsibilities Stakeholder Engagement Engagement with senior stakeholders across digital, data, and operational functions to ensure … Innovation and Continuous Improvement Platform enhancements through identification of optimisation opportunities, refinement of operational processes, and introduction of new tools or methods that strengthen service reliability and delivery outcomes. Mentorship and Capability Development Development of team capability through coaching administrators, promoting best practices, and setting clear operational standards. Support ...

with appropriate standards for interoperability, semantics, observability, security, validation, and support. The role works with Product Owners, business and data owners, sites, architects, engineers, service teams, Quality, Cyber Security and external partners. It remains accountable for roadmap coherence, investment choices, benefits of realization and service health, while promoting … alignment with enterprise ontology, knowledge-graph and unified namespace approaches where these support approved business outcomes. Establish measures for adoption, reuse, reliability, data quality, service performance, user experience and benefits realization. Embed observability, monitoring, support ownership, continuity, recovery and service-level expectations in the roadmap and definition ...

ITSM Reporting Specialist is responsible for delivering actionable insights, operational reporting, and executive-level dashboards that enable data-driven decision making across Enterprise Service Management processes. This role serves as the primary owner for ServiceNow reporting, performance analytics, KPI governance, and service management metrics. In this … role, you will have the opportunity to: Design, develop, and maintain ServiceNow reports, dashboards, scorecards, and Performance Analytics solutions that provide operational, management, and executive visibility into IT service performance. Develop and automate ITSM reporting and KPI frameworks, delivering actionable insights on incident, problem, change, request, knowledge, CMDB ...

have an exciting opportunity for a Service Owner – Smart Data Repository (Grade 13) to join our Data Products team on a permanent basis. This role is central to ensuring the successful operational delivery of Elexon's Smart Data Repository (SDR) , providing secure, reliable and high-performing data services that … support customers, industry participants and the future of Great Britain's energy market. You’ll play a key role in leading the operational management of the Smart Data Repository, working closely with suppliers, customers and internal stakeholders to ensure service excellence, operational resilience and continuous improvement. Combining service ...

been awarded a Partner of the Year award from Google Cloud. What will your role be? As the design authority for Telana’s managed service solutions, the Managed Service Architect reports to the Head of Solutions and owns the Managed Service product catalogue. In this role … refine offerings and commercial models, and prepare contracts for renewal. You will also lead the pre-sales shaping of new complex, non-standard managed service requirements—guiding opportunities from discovery and architecture through pricing, bid submissions, and internal approvals. You will ensure every custom solution seamlessly aligns with operational ...

Cyber Threat Intelligence (CTI) Analyst with Vulnerability Assessment and Vulnerability Management ResponsibilityLocation: Farnborough Clearance - SC to start, DV for roleEverything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide … supports detection, hunting, incident handling, and operational decision-making.• Preventive Outcomes: Inform proportionate vulnerability treatment and risk reduction through established VA/VM and service-management processes.3) Key Responsibilities (Outcome-led)A. Customer Sector Adversary Intelligence (Targeted CTI Delivery)• Build and maintain customer and sector intelligence profiles covering ...

more information visit www.logicor.eu. Role Overview The D365 Platform Manager is the end to end owner of Logicor's Dynamics 365 Finance & Operations service across all live countries. The role owns all three critical horizons: keeping the service running, keeping it maintained and compliant, and driving continuous improvement. … platform should deliver by setting the functional roadmap, business priority, investment cases and benefits. The D365 Platform Manager owns whether it works through effective management of service stability, change, environments, security design, improvement and the supplier ecosystem. Both are accountable for achieving the same outcome and neither ...

technology issues across the business. This role provides operational leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered.Working closely with IT management, business stakeholders, and technology teams, the IT Support Team … Lead manages support operations, monitors service performance, coaches and develops team members, and ensures support services align with business needs and service level commitments. The role combines technical expertise, people leadership, customer service excellence, and operational management to deliver dependable workplace technology services.Location: Milton Keynes, Witney ...

5+ TechOps engineers on a client engagement. You will own the inflow of work to the team and put standard operational and managed service patterns in place around it, working alongside the client's dedicated incident response and change management teams. Our client operates a regulated, Azure-hosted … onboard properly and work efficiently: auditing existing challenges, defining practical short‐and long-term roadmaps, driving pragmatic change, and forward thinking on AI and service desk automation. Key responsibilities Work Intake & Triage: Be the single point of accountability for all work entering the team (incidents, requests, changes and alerts ...

andwe’llinvest in you!. Job Description Here at Version 1, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

invest in you!. Job Description Here at our client, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

requirements, translating them into robust architectural solutions and detailed design documents. Cross-Module Expertise Provide architectural guidance across multiple ServiceNow modules, including: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response … Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies. Technical Oversight & Quality Assurance ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team … decisions whilst under pressure. Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution ...

Every day, millions of passengers rely on technology delivered by SITA, often without ever knowing we're there. At Heathrow Airport, our Radio & Cellular Service Operations team supports one of the UK's largest and most complex operational communications environments. Our services underpin airport operations, emergency response, engineering teams … complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient ...

agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.## **About Agentforce Service**Agentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered … Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning **customer service, IT Service Management (ITSM), and HR service** to unify service ...