101 to 125 of 288 Service Management Jobs in London

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application … Excellent verbal and written communication skills required. Qualifications, skills and experience: Proven experience in technical solution design and implementation of the ServiceNow application. Proven management/influencing abilities. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management … CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As More ❯

employee experience, and enabling cloud-first delivery. The Role Covers: Operating Model Design & Transformation Agile ways of working & product-centric models Strategic Advisory & Delivery Management Service Management/ITIL/Value Stream Mapping Working closely with senior stakeholders to shape future IT functions You’ll need experience … in some of the following: Operating model or organisational design Agile, Product Ownership or Product Management principles ITSM/ITIL frameworks Delivery or transformation within complex tech environments Business analysis or requirements elicitation Value stream or process mapping Strong stakeholder management and consulting mindset This role sits at More ❯

employee experience, and enabling cloud-first delivery. The Role Covers: Operating Model Design & Transformation Agile ways of working & product-centric models Strategic Advisory & Delivery Management Service Management/ITIL/Value Stream Mapping Working closely with senior stakeholders to shape future IT functions You’ll need experience … in some of the following: Operating model or organisational design Agile, Product Ownership or Product Management principles ITSM/ITIL frameworks Delivery or transformation within complex tech environments Business analysis or requirements elicitation Value stream or process mapping Strong stakeholder management and consulting mindset This role sits at More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a … of stakeholders. You will be confident and articulate, capable of tracking performance, identifying key trends, and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: * Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. * Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

Policy, Hardware Drivers, Anti-malware, and Hotfixes. Ability to excel under pressure in a demanding, fast-moving environment. Familiarity with ITIL frameworks and Project Management concepts, including incident management best practices. You may be assessed on the key critical skills relevant for success in role, such as risk … the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs, connectors, or More ❯

Developer - London Hybrid - 60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs, connectors, or More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs, connectors, or More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs, connectors, or More ❯

IT Service Delivery Manager (hands-on technical) Are you an IT Service Desk Manager or Team Lead looking for an opportunity to progress your career moving into an IT Service Delivery Manager role? Or maybe you have experience leading an IT service delivery function but want … person who is equally comfortable with discussing cyber security with the CEO, working with the Head of IT to develop, maintain and deliver IT service strategy or providing 1st to 3rd line support in Office 365 or application support for their ERP platform. Please note this role is mainly … offices in Vauxhall and 1 day/week at home. Current technical support skills and experience Substantial experience delivering services through Office 365 IT Service Delivery leadership Implementing IT service management processes and tools (ITIL) Managing IT suppliers, ideally across multiple countries or regions Working in fast More ❯

goals. • Improve ways of working. • Enhance user experience. • Ensure scalability. Agile delivery • Deliver ERP transformation projects/programmes using Agile methodologies. • Adapt traditional project management practices to fit Agile’s iterative, client-specific needs.. • Lead and manage product delivery using Agile frameworks and techniques. • Align with Agile values such … interactions over processes and tools. • Combine Agile and DevOps practices to streamline development and operations. • Improve collaboration and efficiency to deliver incremental value. Delivery management • Manage the scope of client engagements from assessment to post-migration. • Ensure project delivery aligns with client expectations and Agile values. • Coordinate resources and … prepare multiple delivery teams for kick-off. • Ensure effective completion of milestones. • Emphasise commitment and customer collaboration from Agile values. Change management • Develop and execute a change management strategy for the ERP programme. • Ensure smooth transitions to new systems across all business units. • Create and implement plans that More ❯

goals. • Improve ways of working. • Enhance user experience. • Ensure scalability. Agile delivery • Deliver ERP transformation projects/programmes using Agile methodologies. • Adapt traditional project management practices to fit Agile’s iterative, client-specific needs.. • Lead and manage product delivery using Agile frameworks and techniques. • Align with Agile values such … interactions over processes and tools. • Combine Agile and DevOps practices to streamline development and operations. • Improve collaboration and efficiency to deliver incremental value. Delivery management • Manage the scope of client engagements from assessment to post-migration. • Ensure project delivery aligns with client expectations and Agile values. • Coordinate resources and … prepare multiple delivery teams for kick-off. • Ensure effective completion of milestones. • Emphasise commitment and customer collaboration from Agile values. Change management • Develop and execute a change management strategy for the ERP programme. • Ensure smooth transitions to new systems across all business units. • Create and implement plans that More ❯

of Traditional RAN and Open RAN. In this role, you will contribute to the creation of RAN products and solutions for AWTG's Network Management and Service Assurance automated tools, ensuring our RAN solutions are robust, scalable, and aligned with business and customer needs. Key Responsibilities: RAN Planning … requirements and ensure scalability for future growth. Select and specify hardware and software components required for the RAN, including base stations, antennas, and network management systems. Apply deep expertise in wireless communication systems, including RF propagation and cellular network architecture, during the planning and design phases. Configuration and Deployment … performance data, including RAN Key Performance Indicators (KPIs) and performance counters, to develop strategies that enhance network quality and user experience. Implement network performance management practices to ensure high reliability and efficiency of the RAN. Technical Documentation: Create and maintain comprehensive technical documentation related to RAN design, deployment, and More ❯

Sr Analyst III_Service Delivery page is loaded Sr Analyst III_Service Delivery Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id Job Description: Job Title: Senior Analyst - Service Delivery Location: Central London Employment Type: Permanent Salary: Competitive … and automation, enabling organizations to operate more efficiently while maintaining security and compliance. Job Description Summary We are looking for a Senior Analyst III - Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal candidate … will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency. Key Responsibilities Provide technical support for infrastructure services, troubleshooting and resolving issues. Participate in infrastructure deployment and migration projects, supporting implementation activities. Monitor and maintain the More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯