101 to 125 of 412 Service Management Jobs in London

ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers sites Salary: up to £50,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything … long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM ...

ServiceNow Lead who can start in the next few weeks. You will lead the design and delivery of an Intelligent Field & Autonomous Service Operations programme. The role requires deep expertise in ServiceNow ITOM, ITSM, and Field Service Management, with a strong track record of delivering complex event … driven automation and field operations solutions. Experience required: 10+ years of Service Management and Enterprise Platform experience. 5+ years as a ServiceNow Architect or Lead Architect. Proven delivery experience in: ServiceNow ITOM Event Management Event-to-Incident Automation ServiceNow FSM (Field Service Management) Dynamic Scheduling ...

performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech’s operational excellence, and continuously evolving our operational models, standards, and capability. … Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem ...

their software estate, licensing strategy and software life cycle management. This is a great opportunity for someone with a background in Software Asset Management (SAM), Software Licensing, IT Asset Management or IT Service Management who wants to take real ownership of a large and complex software … Library Ensuring software remains secure, supported and appropriately patched Managing end-of-life software and associated risks Improving processes and automation around software asset management and compliance Working closely with Technology, Security, Procurement and wider business stakeholders We're looking for: Strong experience in Software Asset Management, Software ...

organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. … ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics ...

Overview The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

analyse the vast amount of data generated by banks and financial institutions. As Director of Platform Engineering, you will: Lead the day-to-day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes-based services, cloud-native operational excellence and measurable service … automation, reliability and continuous improvement. Remain highly hands-on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational toil and human hand-offs ...

core infrastructure across on-premises and cloud environments, ensuring high availability, performance and resilience. Monitor infrastructure, troubleshoot issues proactively and implement improvements to minimise service disruption. Lead infrastructure changes, application deployments and platform upgrades while following change management and service management processes. Produce and maintain technical … documentation, including system procedures, knowledge articles and root cause analysis. Support capacity planning, service monitoring and lifecycle management of core platforms. Work closely with Information Security to maintain compliance across the server estate. Contribute to infrastructure roadmaps, technology improvements and automation initiatives using PowerShell. Provide technical leadership ...

CANNOT BE CONSIDERED. We are looking for an experienced IT Capacity Manager to support a major public-sector technology environment. You will ensure sufficient service, infrastructure and application capacity is available to meet current and forecast demand, reducing the risk of performance degradation and service outages. The role … performance trends, identifying constraints before they affect live services and coordinating capacity planning across multiple technical teams. Key responsibilities: Monitor infrastructure, application and service-capacity trends Identify capacity constraints, performance issues and operational risks Produce capacity forecasts and demand-growth plans Develop performance and utilisation reports and dashboards Complete ...

# Service Manager (MIE) – AWS/DevOps Environment at N Consulting LtdWe’re Hiring: Service Manager (MIE) – AWS/DevOps Environment Location: London (Hybrid – 40% onsite/2 days per week) Flexibility may be considered for candidates based in Leeds, Edinburgh, or Aberdeen Contract Duration: 12 MonthsWe … seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape.This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives. Key Experience Required • Strong experience ...

Months Department: Operations Location: London Company overview Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment … center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com Department Overview The Service Management team based in London forms part of Shared Services (Operations) and provides oversight of the offshore teams located in Powai, India, as well ...

primary technical liaison between clients and Janison’s technical teams owning platform configuration and environment design, event readiness planning, incident/problem management, and the training and enablement clients need to operate independently. The role carries direct accountability for ITIL-aligned service management delivery, including event readiness … incident severity management and continuous service improvement. This is a UK-based hybrid role with occasional travel and out-of-hours support for live assessment events. Duties & Responsibilities Technical Implementation & Configuration Work with clients to design and configure the Janison environment: authentication, roles and permissions, delivery workflows, data ...

power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited … days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role Service Improvement Identify and implement process improvements to enhance efficiency and quality. Develop and maintain documentation for processes, standards, and best practices. Drive automation and optimisation ...

# IT Service Manager at N Consulting LtdRole Title: IT Service ManagerWork mode: HybridNumber of days a week worked in the office: 40% onsite (for a standard 5‐day week, this is 2 days/week).Contract duration: one (1) year from the commencement dateLocation: London (teams … client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.SC ELIGIBLE candidates required---------------------------------------JOB DETAILSRole Title: IT Service ManagerThe Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services ...

Title**Service Delivery Specialist - Fixed-Term Contract **This is a fixed-term contract, up to 12 months maximum, to cover a maternity leave. Start of contract: immediately.** **This is a hybrid role based out of our office next to London Heathrow Airport.** Amadeus Airports Operations (AirOps) delivers solutions … manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations.* Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues.* Own service reporting and operational dashboards; communicate performance, risks, and improvement actions ...

Title Service Delivery Specialist - Fixed-Term Contract This is a fixed-term contract, up to 12 months maximum, to cover a maternity leave. Start of contract: immediately. This is a hybrid role based out of our office next to London Heathrow Airport. Amadeus Airports Operations (AirOps) delivers solutions … manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues. Own service reporting and operational dashboards; communicate performance, risks, and improvement actions ...

heart of our technology organisation, where you'll act as the operational owner for AWS services, partnering with internal teams and strategic service providers to deliver secure, reliable, and high-performing cloud platforms that support our business across Europe. What you'll be doing As our Cloud Operations Owner … continuous improvement across the cloud estate. Key responsibilities include: Acting as the primary operational contact and escalation point for AWS services. Leading major incident management and driving timely resolution with internal and external partners. Monitoring and managing service performance against SLAs, KPIs, and operational targets. Driving continual service ...

Looking for an opportunity to lead service excellence in a fast-growing technology environment? A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise … innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Ready to take the lead ...

Service Desk Manager/Supervisor | 6 Month FTC | Chancery Lane | Hybrid Are you an experienced Service Desk leader who enjoys getting the best out of people, improving service performance and keeping a busy support operation running smoothly? We are recruiting for a Service Desk Manager/… initial 6-month fixed-term contract . The position has arisen following significant organisational growth and will take ownership of the day-to-day Service Desk operation during a busy period of change. The role £50,000 to £70,000 per annum (DOE) 6-month fixed-term contract Chancery ...

automation to enhance audit quality, efficiency, and value for money. Key responsibilities: Provide high-quality application support for users, taking ownership of incidents and service requests through to resolution or escalation. Investigate application issues, identify recurring problems, support root-cause analysis and agree fixes or workarounds with technical teams … leaver activity, access changes and periodic access reviews, ensuring least-privilege access and clear audit evidence. Monitor application availability, performance, capacity, data quality and service trends, using insight to identify risks and recommend improvements. Support incident, problem, change, release and knowledge management processes, including controlled configuration changes, maintenance ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001. What … needs to make as we scale — new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped ...