101 to 125 of 147 Service Management Jobs in London

including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key Requirements: Hands-on experience managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding … Python is advantageous, but not mandatory; training is available. Knowledge of digital marketing tools and platforms, including SMS and WhatsApp integrations. Experience with website management, including CMS usage, troubleshooting, and basic maintenance tasks. Interview Process: 2 stages over teams. How to apply: Please reach out to me directly mohima.ali ...

including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key Requirements: Hands-on experience managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding … Python is advantageous, but not mandatory; training is available. Knowledge of digital marketing tools and platforms, including SMS and WhatsApp integrations. Experience with website management, including CMS usage, troubleshooting, and basic maintenance tasks. Interview Process: 2 stages over teams. How to apply: Please reach out to me directly mohima.ali ...

Lead and mentor infrastructure and support engineers; set technical direction and priorities. • Foster ownership, documentation, standardisation and right‐first‐time delivery. • Coordinate with the Service Desk for escalation and knowledge transfer. • Champion automation, infrastructure as code and modern engineering practices. 3. Service Management, Projects & Continuous Improvement … SLAs, KPIs and service outcomes for infrastructure and networks. • Review performance data and drive improvements in resilience, reliability and user experience. • Plan and deliver infrastructure projects (network refreshes, server replacements, cloud migrations, DR tests). • Maintain documentation, runbooks, diagrams and configuration/asset records. • Lead root‐cause analysis ...

configuration, maintenance, and the smooth operation of critical technologies. From installing, configuring, and testing environments to ensuring day‐to‐day patching, monitoring, and performance management, you’ll keep everything running at peak capacity and compliance. You’ll monitor the environment to get full visibility into performance and availability, producing … reviews, reports, and audit logs that demonstrate service quality. You’ll collaborate with Group IT to resolve escalations, support disaster recovery testing, and provide audit evidence, all while driving continual service improvement. With a customer‐centric approach, you’ll embrace IT Service Management practices, optimise infrastructure ...

role Experience in an application support, systems analyst, or BA-type role Exposure to Agile, Scrum, or Waterfall delivery environments Familiarity with Jira, Confluence, Service Management tools, Visio, Lucid chart, Notion or similar Basic knowledge of SQL, data models, or ER diagrams Experience supporting live systems, upgrades … Methodical, structured, and detail-oriented Comfortable working with both technical and non-technical stakeholders Proactive in identifying system issues and improvement opportunities Reliable and service-focused, with a strong sense of ownership Open to feedback and committed to continuous learning Methodical, structured, and detail-oriented Comfortable working with both ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career … part of a talented, driven team where your expertise is highly valued. Professional Growth: Gain exposure to the latest tools and solutions in endpoint management, cybersecurity, and enterprise systems. Role purpose Design, code, and manage secure cloud-based network infrastructure in Azure, AWS, and other public clouds. In this ...

outsourcing lifecycle: strategy, procurement, delivery, transition and optimisation. Strong understanding of commercial models and procurement approaches. Expertise in IT delivery disciplines (IT strategy, service management, agile, project management). Consulting experience (essential for senior roles). If you’re passionate about shaping the future ...

outsourcing lifecycle: strategy, procurement, delivery, transition and optimisation. Strong understanding of commercial models and procurement approaches. Expertise in IT delivery disciplines (IT strategy, service management, agile, project management). Consulting experience (essential for senior roles). If you’re passionate about shaping the future ...

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design … Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning of a post transitional service ...

lead and deliver complex infrastructure and cloud migration projects. This role is ideal for someone who enjoys working across technical delivery, project management, and client engagement, ensuring high-quality outcomes from planning through to handover. Key Responsibilities Lead and manage complex IT and cloud migration projects (on-prem … main point of contact for clients during project delivery. Coordinate engineers, third parties, and resources across multiple projects. Ensure quality assurance, risk management, and full project documentation. Provide regular progress reports to senior stakeholders. Support continuous improvement of infrastructure services and cybersecurity best practices. Skills & Experience 7+ years’ experience ...

lead and deliver complex infrastructure and cloud migration projects. This role is ideal for someone who enjoys working across technical delivery, project management, and client engagement, ensuring high-quality outcomes from planning through to handover. Key Responsibilities Lead and manage complex IT and cloud migration projects (on-prem … main point of contact for clients during project delivery. Coordinate engineers, third parties, and resources across multiple projects. Ensure quality assurance, risk management, and full project documentation. Provide regular progress reports to senior stakeholders. Support continuous improvement of infrastructure services and cybersecurity best practices. Skills & Experience 7+ years’ experience ...

aligned with business priorities. Build and develop a high-performing operations team, working with HR and Procurement to optimise workforce capability, vendor performance, and service partner engagement. Maintain accountability for third-party service delivery, ensuring supplier SLAs and KPIs are met and taking corrective action where required. Ensure … compliance with security, patching, and configuration standards, including Cyber Essentials Plus Key Skills: Proven leadership and team-management capability, with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. Extensive experience in IT operations and service management, with a record ...

aligned with business priorities. * Build and develop a high-performing operations team, working with HR and Procurement to optimise workforce capability, vendor performance, and service partner engagement. * Maintain accountability for third-party service delivery, ensuring supplier SLAs and KPIs are met and taking corrective action where required. * Ensure … compliance with security, patching, and configuration standards, including Cyber Essentials Plus Key Skills: * Proven leadership and team-management capability, with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. * Extensive experience in IT operations and service management, with a record ...

recruiting for a Managed Service Provider located in London. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction. Suitable IT Team Lead/Helpdesk/Desktop Support Manager will be responsible for managing … operations of desktop support, ensuring timely and effective resolution of technical issues. Develop and implement IT support policies and procedures to enhance service delivery and efficiency. Coordinate with clients to understand their IT needs and provide tailored solutions. Monitor and report on key performance indicators (KPIs) to ensure service ...

direction, challenge suppliers, and guide teams, without operating as a hands-on architect. This is a highly visible leadership role, requiring strong stakeholder management and influence. You'll work closely with service design, delivery, and data colleagues, acting as a bridge between strategy and execution. The successful candidate … story about technology decisions, and leading people through change with confidence, pragmatism, and authority. Key skills & experience Senior technology leadership experience covering technology operations, service delivery, and enterprise architecture. Strong understanding of cloud platforms, integration, service management, and architectural principles in modern environments. Proven ability to lead ...

Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. … computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad spectrum ...

Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. … computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad spectrum ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload todeliver improved outcomes in line with … Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line … with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. ...

cloud-native solutions (specifically on major platforms like AWS, Azure, or GCP), and implementing robust cloud governance and cost optimization practices. Strong Project Management skills with proven ability to push timelines and deliver under pressure Technical background in networking voice and infrastructure technologies Expertise in Smartsheet SharePoint and advanced … Excel for project tracking and reporting Ability to provide strategic direction and influence decisionmaking at leadership level Excellent communication negotiation and stakeholder management skills Preferred Qualifications PMP or PRINCE2 certification Experience in Cloud platforms AWS Azure and Infrastructure modernization projects Familiarity with ITIL processes and service management ...

drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including … GenAI), Data Management, and modern workplace technologies. Provide leadership to a team of strategists and architects across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing ...

drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including … GenAI), Data Management, and modern workplace technologies. Provide leadership to a team of strategists and architects across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing ...