As a SupportEngineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions … with our development team to identify and resolve software bugs and improve product quality. Key job responsibilities: Troubleshoot and diagnose software issues - On call support Resolve technical problems in a timely and efficient manner Maintain a comprehensive knowledge of product documentation and features Document and track customer and system … and workflows Stay up-to-date on the latest software releases and updates Maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives. About the team The org's mission is to set our worldwide Sellers up for success across our global Marketplaces. More ❯
Title: 2 nd Line SupportEngineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line SupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Providing … support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products More ❯
Title: 2 nd Line SupportEngineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line SupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Providing … support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products More ❯
Title: 2 nd Line SupportEngineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line SupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Providing … support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products More ❯
and always collaborate with a sense of fun, ownership, and care. All roles at bunny.net are fully remote.Work from wherever you hop best. CDN SupportEngineer II As a CDN SupportEngineer II, you'll play a critical hands-on role in supporting customers across our … blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide. At bunny.net , support engineers encounter one-of-a-kind and demanding situations daily, as each support request is distinct. This role is ideal for someone familiar with bunny.net 's offerings or who … a.m. - 12 p.m. UTC (Ideally, this aligns with your daytime hours, but night owls are welcome too.) What will you do? Handle technical support requests from customers and internal teams through Zendesk and quickly and deliver effective resolutions. Troubleshoot a wide range of application-layer networking problems commonly seen More ❯
can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Technical SupportEngineer will be dedicated to a high-priority customer, providing expert guidance and support to their end users on the efficient and … use of their Workforce Management (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical SupportEngineer will collaborate with various teams at NICE to ensure the overall health and performance of the cloud-based WFM solution. How will … you make an impact? Work with various NICE departments (Support and R&D) and the customer for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the More ❯
Cloud SupportEngineer - DynamoDB and Language (DBL), DynamoDB and Language Job ID: Amazon Web Services EMEA SARL (Irish Branch) As a Cloud SupportEngineer, you will learn to use and leverage various cloud technologies to help our customers succeed. You will act as a Cloud Ambassador … contact channels (telephone, email, web/live chat), applying troubleshooting techniques to provide solutions and identify root causes. You will drive initiatives to improve support processes and customer experience, including tutorials, videos, articles, and training. You will provide feedback to internal AWS teams based on customer support experiences … troubleshooting, mentoring, training development, collaboration with development teams, hiring, scripting, and strategic process improvements. Our team interacts with leading companies and believes world-class support is vital for customer success. We partner with customers building mission-critical applications on AWS. BASIC QUALIFICATIONS At least 1 year of software development More ❯
Title: 2 nd Line SupportEngineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line SupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Providing … support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products More ❯
We have an exciting opportunity for a Network SupportEngineer to join our IT team here at Harrods. You will provide technical support for Harrod's Data Network across LAN, WAN, Wireless, Security and SDA environments About the Role The Network SupportEngineer Implement, promote … we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and More ❯
London, United Kingdom Posted on 11/05/2024 Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior SupportEngineer for a live operation at a streaming service! In this role, you'll be at the forefront … allows you to collaborate with top-notch teams while making a direct impact on a global audience. What You'll Do: As a Senior SupportEngineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively … customer devices, providing an exceptional viewing experience. Key Responsibilities: Deliver high-quality live sports and music events worldwide. Collaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis. Lead technical projects, coordinating support to resolve challenges and meet milestones. Apply deep technical expertise More ❯
Robotics Technical SupportEngineer, Amazon Robotics Technical Support (ARTS) Are you an engineer looking for more challenging and impactful work? Do you thrive on solving complex technical problems while keeping customer success at the forefront? If so, Amazon has the perfect opportunity for you! Amazon Robotics … is growing its Technical Support Engineering team in London, and we're looking for talented engineers to join us. Our team brings together deep technical expertise, a passion for problem-solving, and a commitment to operational excellence-keeping over one million Amazon Robotics systems running 24/7. New … problem solvers. As a global team of robotic systems specialists across the US, EU, and APAC, we are expanding our presence in London to support our 24/7 global operations. In this role, you will provide remote technical support through tickets and voice communication, ensuring the reliability More ❯
up to 3 days per week. During your training period this will be full time in our London office. The Position As a Cloud SupportEngineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver … annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company. As a Cloud SupportEngineer you can expect to be responsible for: Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our More ❯
A leading fintech firm specialising in asset management is seeking a Linux SupportEngineer to join its dynamic technical team. The ideal candidate will bring expertise in Linux systems administration, troubleshooting, and scripting, ensuring seamless infrastructure performance for trading and financial applications. Key Responsibilities: Provide high-level Linux … support , ensuring system stability and optimal performance. Manage incident response , proactively resolving system issues to minimize downtime. Collaborate with developers and infrastructure teams to improve platform reliability. Automate processes using Bash, Python, and Shell scripting to enhance efficiency. Monitor system performance, security, and compliance with financial industry standards. Requirements … environment. Prior experience supporting financial services or fintech applications is a plus. This is an excellent opportunity for a detail-oriented and technical Linux SupportEngineer to contribute to a high-performing financial technology team. More ❯
A leading fintech firm specialising in asset management is seeking a Linux SupportEngineer to join its dynamic technical team. The ideal candidate will bring expertise in Linux systems administration, troubleshooting, and scripting, ensuring seamless infrastructure performance for trading and financial applications. Key Responsibilities: Provide high-level Linux … support , ensuring system stability and optimal performance. Manage incident response , proactively resolving system issues to minimize downtime. Collaborate with developers and infrastructure teams to improve platform reliability. Automate processes using Bash, Python, and Shell scripting to enhance efficiency. Monitor system performance, security, and compliance with financial industry standards. Requirements … environment. Prior experience supporting financial services or fintech applications is a plus. This is an excellent opportunity for a detail-oriented and technical Linux SupportEngineer to contribute to a high-performing financial technology team. More ❯
A leading fintech firm specialising in asset management is seeking a Linux SupportEngineer to join its dynamic technical team. The ideal candidate will bring expertise in Linux systems administration, troubleshooting, and scripting, ensuring seamless infrastructure performance for trading and financial applications. Key Responsibilities: Provide high-level Linux … support , ensuring system stability and optimal performance. Manage incident response , proactively resolving system issues to minimize downtime. Collaborate with developers and infrastructure teams to improve platform reliability. Automate processes using Bash, Python, and Shell scripting to enhance efficiency. Monitor system performance, security, and compliance with financial industry standards. Requirements … environment. Prior experience supporting financial services or fintech applications is a plus. This is an excellent opportunity for a detail-oriented and technical Linux SupportEngineer to contribute to a high-performing financial technology team. More ❯
A leading fintech firm specialising in asset management is seeking a Linux SupportEngineer to join its dynamic technical team. The ideal candidate will bring expertise in Linux systems administration, troubleshooting, and scripting, ensuring seamless infrastructure performance for trading and financial applications. Key Responsibilities: Provide high-level Linux … support , ensuring system stability and optimal performance. Manage incident response , proactively resolving system issues to minimize downtime. Collaborate with developers and infrastructure teams to improve platform reliability. Automate processes using Bash, Python, and Shell scripting to enhance efficiency. Monitor system performance, security, and compliance with financial industry standards. Requirements … environment. Prior experience supporting financial services or fintech applications is a plus. This is an excellent opportunity for a detail-oriented and technical Linux SupportEngineer to contribute to a high-performing financial technology team. More ❯
it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As an Application SupportEngineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts … with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code. For this role, we require 3 days in office per week. … the intricacies of how market data feeds and electronic exchanges work Work with order data across a vast array of markets and asset classes Support systems processing that data for Surveillance and Regulatory Reporting functions Work with sophisticated analytics tools that are custom built by our team of developers More ❯
Overview Element has an opportunity for an IT SupportEngineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced … and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft … Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and More ❯
an eclectic set of rich media ingestion technologies, platforms, and processes and take what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing tools, applications, code … improvements, and scripts to resolve the operational burden of support engineers and operations. - Support engineering and troubleshooting on issues related to the digital platform services and content for various products. - Interface with content acquisition, content providers, operations, and technical teams to ensure content publishing and delivery as per … your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the supportengineer are: Provide first level of support for tickets filed in Audible. Provide engineering support of our incoming tickets, including extensive More ❯
Narvar is growing! As a Technical SupportEngineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation … resolving complaints and complex issues from high value customers. You'll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough … service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics More ❯
other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT SupportEngineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As … 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress. Who are we looking for? A motivated individual with: A friendly, helpful, and patient personality. Outstanding communication skills. Willingness … SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. More ❯
other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT SupportEngineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As … 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress. Who are we looking for? A motivated individual with: A friendly, helpful, and patient personality. Outstanding communication skills. Willingness … SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. More ❯
other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT SupportEngineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As … 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress. Who are we looking for? A motivated individual with: A friendly, helpful, and patient personality. Outstanding communication skills. Willingness … SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. More ❯
other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT SupportEngineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As … 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress. Who are we looking for? A motivated individual with: A friendly, helpful, and patient personality. Outstanding communication skills. Willingness … SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. More ❯
Are you ready to step into a high-impact technical support role with real career growth? We're hiring a Senior Technical SupportEngineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for … MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and client site technical improvements Key Technologies you'll work with: Office … and career. If you're driven, personable, and ready for your next big move we'd love to hear from you! Senior 2nd Line Support | Senior Onsite Engineer | Senior ServiceDesk Analyst More ❯
