1 to 25 of 60 Customer Service Jobs in Manchester

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions ...

Customer Relationship/Business Development Role As a key member of the team, you will be responsible for managing existing customer relationships while also identifying, engaging, and onboarding new customers across our operating regions. You will play a crucial role in the pre-contract and tendering process , working … closely with internal departments to ensure the delivery of Aptus' market-leading service. If you are motivated, commercially minded, and passionate about delivering exceptional customer service while driving business growth, we would love to hear from you. Key Responsibilities Ensure high levels of customer service ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer … Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by providing a super service at all times Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience ...

apprentice for this role, you will be providing a good customer service via the Desktop support (remember you are the voice of our company, and the first interaction point with our clients). Role As a First Line IT Engineer you will: Provide fist line IT support Monitor … Network & Server infrastructure Taking phone calls on the service desk, handling service portal tickets and emails Providing remote and on – site IT support where required Responding to system failures in a timely manner Creating and maintaining procedures for new and existing processes Troubleshooting customer technical faults ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient 1st Line Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer ...

awards and accolades, you will be part of a hungry and dynamic team that goes beyond the standard WEEE legislation to provide a superior service, not knowing anything but success! Making outbound sales calls to develop, grow, and expand Gigacycles client base Contacting businesses B2B, offering our free service to them Dealing with inbound customer service inquiries To be able to communicate coherently at all levels, verbally and in writing Assess client’s IT needs to make recommendations to pitch products, solutions, and services with combination packages Discuss and propose IT solutions and packages to highlight ...

role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility. Role You will learn how to: Serving customers on the front desk Managing paperwork Scanning and filing away documents Sending … relevant documents off Contacting suppliers Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer service ...

looking for a Senior D365 CE Functional Consultant with strong experience in Microsoft Partner environments to lead the delivery of high-impact Dynamics 365 Customer Engagement solutions. In this role, you’ll take ownership of end-to-end solution delivery—working closely with clients to shape requirements, design scalable … your expertise will directly influence business outcomes and digital transformation initiatives. Key Responsibilities Lead the functional design and delivery of D365 CE solutions (Sales, Customer Service, Field Service, Marketing) Run client workshops , gather requirements, and produce clear, high-quality documentation Configure and customise D365 CE and Power ...

systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, wed love to hear from … Excellent communication and customer service skills · Confident, calm, and professional when dealing with queries · Strong attention to detail and a can-do attitude · Able to take ownership and follow issues through to completion · Keen to learn new systems and processes What will you get in return for your ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues ...

Permanent Job Customer Support Advisor £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering … exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact? Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive ...

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. … responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manger Delivering and facilitating training courses ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

Customer Account Manager (B2B/Upselling Focus) £30,000 + up to £14,000 commission (OTE £46,000) Manchester (Hybrid - Fridays WFH) Permanent contract Why this role stands out If you enjoy speaking to customers, building relationships, and spotting opportunities to add value, this is a brilliant step into … them get the most out of a well-established software platform, while naturally identifying upsell opportunities. It's a great fit for someone from customer service, account management or sales who wants to increase their earnings in a supportive, team-driven environment. What you'll be doing Speaking ...

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will include: Manage the service desk team across the North West & Scotland Region, ensuring consistently high standards of technical support … customer service. Drive service excellence by monitoring performance, leading continuous improvement initiatives and shaping the long-term success of the team. Act as a key contact for our clients , confidently handling escalations, compiling high-quality reports, attending service meetings, and fostering strong, trust-based partnerships. Collaborate across ...

across platforms such as eBay, Amazon, Shopify and Back Market . This role is perfect for someone with experience in online marketplaces, product listings, customer service and digital retail who wants to develop their career in e-commerce and technology resale. You'll be involved in: ✔ Managing marketplace … product listings ✔ Optimising online sales performance ✔ Supporting customer enquiries and order management ✔ Identifying products to sell across our platforms ✔ Helping grow our online retail presence A strong interest or knowledge in IT/technology would be a big advantage. About the Role Asset Technology is looking for a motivated ...

Excellent Benefits Package The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling … prospective customer sites, luminary sites and trade shows to perform presentations Providing ongoing application assistance and support to end users Your Background - Applications Specialist, Pathology Laboratory Diagnostics To succeed in this exciting role you must be able to demonstrate: Previous experience in an application specialist role with ...

changing self-adhesive label, print and IT solutions to blue-chip clients, global banks, governments, and top brands across 50+ countries. We're innovative, customer-obsessed, and growing fast and now we're looking for driven Account Managers to continue that momentum. Your Mission (and Why It's Awesome … pro. Hunt for growth: spot opportunities to upsell premium products and cross-sell game-changing solutions boosting revenue and your bonus! Deliver WOW-level service every day via phone, email, and client/supplier visits. Dive into a fascinating world of self-adhesive labels, print tech, and automation with ...

Field Service Engineer Manchester & Surrounding Areas £30,000 – £35,000 DOE + Company Vehicle & Fuel Card The Opportunity I’m currently working with a well-established and growing managed print and document solutions provider who are looking to add an experienced MFD Field Service Engineer to their team … have recently partnered with Ricoh, making this an exciting time to join as they continue to expand their offering. The Role As a Field Service Engineer, you’ll be responsible for the installation, maintenance, and repair of MFDs across a varied client base. This is a customer-facing ...

Role: 1 Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning … opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes ...

complete picture of candidate requirements. Job Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk ...

confidence is also a must! If you are looking for a new challenge, have a strong admin/Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records … migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm ...

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel … providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews ...