26 to 50 of 92 Customer Service Jobs in Manchester

on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: · Respond to and resolve incoming incidents and service requests via phone, email, or More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This … is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers. Role Summary TalkTalk is embarking on a large-scale cultural transformation, moving from a Telco to a Techco. As Learning, Culture and Engagement Lead, you will play a pivotal role in our organisation … elevating our leadership capabilities of today and for the future, to meet our desired culture and ways of working, ensuring our people leaders truly enable their teams, acting in service of our customers. This role will report to the Chief People Officer and will be a key member of the People Leadership Team. You will also work closely with More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target … achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯

/Photocopiers LOCATION : North West The Opportunity Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care. Key Responsibilities Set and … monitor team performance standards to meet service level expectations. Coach and develop Technicians through technical support and field accompaniment. Identify team strengths and weaknesses to optimize resource allocation. Provide timely technical assistance to direct and indirect accounts in line with SLAs. Recommend training needs and deliver field coaching in technical and customer service standards. Investigate and resolve … stakeholders in assigned accounts. Manage boot stock and site inventory at optimal, cost-effective levels. Attend product training to maintain up-to-date technical knowledge. Support escalated incidents and customer-related issues. Lead team meetings to communicate goals, performance updates, and foster engagement. Support the RSM with operational and strategic initiatives. Carry out additional duties as required to support More ❯

/Photocopiers LOCATION : North West The Opportunity Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care. Key Responsibilities Set and … monitor team performance standards to meet service level expectations. Coach and develop Technicians through technical support and field accompaniment. Identify team strengths and weaknesses to optimize resource allocation. Provide timely technical assistance to direct and indirect accounts in line with SLAs. Recommend training needs and deliver field coaching in technical and customer service standards. Investigate and resolve … stakeholders in assigned accounts. Manage boot stock and site inventory at optimal, cost-effective levels. Attend product training to maintain up-to-date technical knowledge. Support escalated incidents and customer-related issues. Lead team meetings to communicate goals, performance updates, and foster engagement. Support the RSM with operational and strategic initiatives. Carry out additional duties as required to support More ❯

The company We are recruiting for an E-Commerce & Customer Support Assistant to work as part of the IT department for an Online Fashion business The ideal candidate will be a proactive and tech-savvy individual to manage and maintain online selling platforms, including website, Amazon, eBay, and others. You will also handle daily customer interactions (including via … online orders and ensure timely processing and dispatch. Keep product descriptions, prices, and stock levels accurate and up to date. Monitor and optimize listings for best visibility and performance. Customer Interaction & Support Respond to customer queries via WhatsApp, email, and other communication channels in a timely and professional manner. Send product pictures and order updates to customers as … needed. Handle customer complaints or returns politely and efficiently. Product Photography Take clear and attractive photos of products for online listings and marketing. Edit and resize images to fit platform requirements if needed. Maintain an organized archive of product photos. Marketing & Promotions Assist in posting promotions, offers, and product highlights on social media and messaging apps. Share new arrivals More ❯

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK.They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they’re seeking a capable and confident 2nd Line Support Engineer … and deployments. Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking. Liaise with senior engineers and vendors where needed. Maintain documentation and communicate clearly with clients. Contribute to service and process improvements. Essential Skills & Experience 2–3+ years’ experience in an MSP or multi-client IT support environment. Strong knowledge of Microsoft 365, Intune, and Azure AD. Solid … understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel as required. Desirable: Experience with RMM and PSA tools. Understanding of Cyber Essentials and IT security best practice. Certifications such as CompTIA Network+, Microsoft More ❯

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK. They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they’re seeking a capable and confident 2nd Line Support … and deployments. Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking. Liaise with senior engineers and vendors where needed. Maintain documentation and communicate clearly with clients. Contribute to service and process improvements. Essential Skills & Experience 2–3+ years’ experience in an MSP or multi-client IT support environment. Strong knowledge of Microsoft 365, Intune, and Azure AD. Solid … understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel as required. Desirable: Experience with RMM and PSA tools. Understanding of Cyber Essentials and IT security best practice. Certifications such as CompTIA Network+, Microsoft More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support the More ❯

digital car finance platform. We're a Manchester tech business that's reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. We've got big goals - and the roadmap to get there. Join us and … lead to great commissions. All while guiding customers through one of life's biggest purchases - their next car. What makes this role different? Forget the endless cold calls. Every customer you speak to is already pre-qualified. Your focus? Building trust, creating lasting relationships, and driving deals over the line. With a competitive base and uncapped earnings (£65K OTE … throughout Using our bespoke tech platform to manage and streamline each journey Closing deals and celebrating your wins About You What We're Looking For: Experience in sales and customer service A love for targets, performance, and hitting the top of the leaderboard Quick rapport-building skills and a customer-first mindset A high-energy, collaborative attitude More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re More ❯

digital car finance platform. We're a Manchester tech business that's reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. We've got big goals - and the roadmap to get there. Join us and … lead to great commissions. All while guiding customers through one of life's biggest purchases - their next car. What makes this role different? Forget the endless cold calls. Every customer you speak to is already pre-qualified. Your focus? Building trust, creating lasting relationships, and driving deals over the line. With a competitive base and uncapped earnings (£65K OTE … throughout Using our bespoke tech platform to manage and streamline each journey Closing deals and celebrating your wins About You What We're Looking For: Experience in sales and customer service A love for targets, performance, and hitting the top of the leaderboard Quick rapport-building skills and a customer-first mindset A high-energy, collaborative attitude More ❯

digital car finance platform. We're a Manchester tech business that's reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. We've got big goals - and the roadmap to get there. Join us and … lead to great commissions. All while guiding customers through one of life's biggest purchases - their next car. What makes this role different? Forget the endless cold calls. Every customer you speak to is already pre-qualified. Your focus? Building trust, creating lasting relationships, and driving deals over the line. With a competitive base and uncapped earnings (£65K OTE … throughout Using our bespoke tech platform to manage and streamline each journey Closing deals and celebrating your wins About You What We're Looking For: Experience in sales and customer service A love for targets, performance, and hitting the top of the leaderboard Quick rapport-building skills and a customer-first mindset A high-energy, collaborative attitude More ❯

Claims Manager based in Bolton, youll be the hero behind the scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF … Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this! Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. Youre the claim whisperer. Self-Development: Embrace … Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab Leadership training More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also … a Scrum/Agile environment Experience working with CI/CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability More ❯

the perfect next step in your career. For a confidential chat, reach out to or apply today! What will the role involve? Ensuring optimal routing of vehicles to meet customer requirements, legal compliance and organisational KPIs A fast-paced Transport Planning role - where you will be planning national routes consisting of trunking and final mile Working with freight forwarders … and individual hauliers to ensure cost effective stock movements are resourced Work closely with warehouse, commercial, transport and customer service teams Planning, inter-depot movements, collections and orders Updating transport systems accurately and in real time as and when changes occur Responding to internal enquiries regarding route capacity to ensure customer requirements are fulfilled to the highest … possible standards Working on cost reduction and service improvement strategies What are we looking for? Experience working with a transport planning system Experience working in general haulage and with freight forwarders Strong organisational and problem-solving skills Commercial acumen Working knowledge of legal compliance regarding transport (working hours etc.) Good geographical knowledge Able to work under pressure and prioritise More ❯

Location: Remote Salary: Up to £26K 12 Month FTC (Maternity Cover) Nobul is collaborating with an innovative SaaS company to grow their customer support team. About our client: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and … powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the … our online helpdesk; Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released Multi-task and track dozens of open tickets at various stages More ❯

for the diverse client base, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365. Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks and ensuring client environments are aligned with best practices. As a senior member of the team you'll also help to mentor more junior … engineers, provide technical insight during pre-sales engagements for new managed service opportunities and liaise directly with Microsoft and other 3rd party vendors to resolve high priority technical issues. Location/WFH: There's a hybrid work from home policy with 2-3 days in the office per week. About you: You have experience of working in a 24x7 … technical support environment and working with critical customer production systems in a 3rd line support/Systems Administrator/Cloud Engineer role You are a specialist with Microsoft Azure including AZ-104, Azure Active Directory and role based access, Azure storage accounts/Blob storage, Virtual Machines - ideally, you'll also have experience with IaC/Containerisation You have More ❯

for the diverse client base, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365. Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks and ensuring client environments are aligned with best practices. As a senior member of the team you'll also help to mentor more junior … engineers, provide technical insight during pre-sales engagements for new managed service opportunities and liaise directly with Microsoft and other 3rd party vendors to resolve high priority technical issues. Location/WFH: There's a hybrid work from home policy with 2-3 days in the office per week. About you: You have experience of working in a 24x7 … technical support environment and working with critical customer production systems in a 3rd line support/Systems Administrator/Cloud Engineer role You are a specialist with Microsoft Azure including AZ-104, Azure Active Directory and role based access, Azure storage accounts/Blob storage, Virtual Machines - ideally, you'll also have experience with IaC/Containerisation You have More ❯

timely manner using available resources within the company or from third party support. Create and write management reports using SQL, VBscript, PLSQL or other such products About You: Excellent customer service skills Strong troubleshooting and critical thinking skills Previous working experience in IT support for 2 year(s) Working knowledge of Windows 10, Mac OS, Microsoft Office Working More ❯

escalating when required Carrying out routine checks and preventative maintenance About You We are looking for someone who can work independently on-site, with excellent technical skills and strong customer service. Essential skills include: IT support experience (ideally in a school or education setting) Knowledge of Windows 10/11, Microsoft 365, Google Workspace, AD & Group Policy Experience with More ❯

to represent a reputable brand, covering the northern England region. Business Development Manager Key Responsibilities: Achieve area sales and margin targets set monthly and annually. Manage and develop existing customer networks within your designated region, including meeting key clients, maintaining relationships, and negotiating deals. Present mechanical ventilation products and services enthusiastically and professionally to maximize sales within both new … including product demonstrations. Build and maintain relationships with industry influencers and key strategic partners. Collaborate with estimating and design teams to prepare detailed quotations tailored to project specifications and customer needs. Follow up on outstanding quotations and provide feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with … customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly business development reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation relevant to ventilation systems. The Ideal Candidate: Degree in Business, Marketing, or a related field. Minimum of More ❯

know why and how things work, and really enjoy speaking to people. You're ambitious, organised, and thrive in structured, fast-paced environments. You've got experience in busy, customer-facing roles (hospitality, customer service, sales support, or events), and you're ready to launch a career in recruitment without cold calling or sales targets. What s More ❯

effectively by positioning to C-Level Executives and following a structured sales process. You'll analyse client trends and create sales strategies to cross and upsell into your existing customer portfolio and use your developed relationships to attract new customers to Moorepay. Throughout, you'll collaborate with both Operations and Marketing to develop these strategies and to establish client … Weds and Thurs/Fri from home. Key responsibilities include: Holding regular account reviews with clients to identify their requirements. Maintaining a thorough knowledge of the companys products and service offerings. Articulating solutions through demonstrations and proposals to match client requirements. Developing relationships to attract and retain clients within your portfolio. Driving revenue within your client portfolio. Forecasting revenue … to support revenue growth. Represent the company in a professional manner and building excellent relationships with clients to the companys benefit. Replying to customers following requests for information and service issue resolutions. Skills & experience Proven sales professional with experience in a sales quota carrying capacity (£200k TCV per annum or more). Excellent customer service skills that More ❯