26 to 50 of 80 Customer Service Jobs in Manchester

Advisor is responsible for delivering high-quality technical support across systems, hosted services, and network infrastructure. The role focuses on logging, diagnosing, and resolving customer issues remotely where possible, while ensuring clear communication and adherence to defined service level agreements (SLAs). We maintain a range of hosted … systems including Universe, Gamma, HV Select, Wildix, 3CX, 8x8 & Bicom. This position plays a key role in maintaining customer satisfaction, supporting field engineers, and ensuring operational efficiency across support processes. Key Responsibilities Log, track, and manage all customer-reported faults via the CRM system, ensuring accuracy and completeness ...

Support Engineer - Manchester City Centre – Full-Time Onsite – ASAP Start VIQU are currently seeking an experienced and customer-focused IT Support Engineer to join a busy onsite IT function based in Manchester City Centre. This role is focused on delivering high-quality 1st and 2nd line support within … would suit someone who enjoys a hands-on support role with strong user interaction. The successful IT Support Engineer will provide a mixture of service desk, floorwalking, desk-side, and face-to-face support across the business, ensuring technical issues and service requests are resolved efficiently while delivering ...

quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities … Advocate for outstanding customer experience and ensure service standards exceed expectations. Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous ...

annum + up to 30% bonus per annum (paid quarterly) Role Overview We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues, ensuring systems remain operational … line support across a range of systems, applications, devices, and network infrastructure, helping to maintain reliable IT services within a fast-paced and customer-focused business This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a guest focused hospitality environment where service ...

based AV system will sit. Sudlows prides itself on quality of our designs and installations as well as how we engage with the customer, as a customer facing operative the Audio Visual Solutions Engineer will be expected to provide a high level of customer service … Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. Excellent attention to detail and accuracy while completing documentation in all its forms. Excellent customer facing manner. Strong fault-finding and problem-solving skills. Flexible approach to working location and times. UK Driving Licence. Desirable Requirements Manufacturer awarded training ...

based AV system will sit. Sudlows prides itself on quality of our designs and installations as well as how we engage with the customer, as a customer facing operative the Audio/Visual Solutions Engineer will be expected to provide a high level of customer service … Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. Excellent attention to detail and accuracy while completing documentation in all its forms. Excellent customer facing manner. Strong fault-finding and problem-solving skills. Flexible approach to working location and times. UK Driving Licence. Desirable Requirements Manufacturer awarded training ...

designing, and governing modern Microsoft-based business solutions across razorblue’s client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. You’ll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions … focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. You’ll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands‐on solution guidance when required. This is a customer‐facing role requiring strong communication ...

other areas of the business as the need arises. [Company Name] prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions are scalable … particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication ...

office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead … Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement ...

execute strategies to achieve sales targets. Negotiate contracts and close deals to drive revenue. Market Research & Analysis Analyse market trends, competitor activities, and customer needs. Provide insights to inform product development and pricing strategies. Proposal Development Prepare and deliver compelling presentations and proposals. Collaborate with internal teams to create … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...

site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security … Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous ...

Good working knowledge of: Windows Server Active Directory DHCP Office 365 Windows desktop operating systems Strong troubleshooting and problem-solving skills Professional communication and customer service abilities Well organised with the ability to manage multiple priorities effectively Any experience supporting business applications would be advantageous The role offers ...

related queries and provide day-to-day support to staff and stakeholders. Liaise with contractors and suppliers, including cleaners, maintenance teams, building management, and service providers. Maintain a clean, tidy, and professional reception and office environment. Ensure noticeboards and office documentation are organised and up to date. Monitor … requirement) Proficient in Microsoft 365 (Word, Excel, Outlook, Teams) Competent in data entry with strong attention to accuracy and detail Previous experience in a customer service role or similar client-facing position Proven ability to manage visitor logs, room bookings, and administrative records Strong verbal communication skills ...

deliver first class consultancy solutions and software solutions to customers on time and to budget? a self-starter with combined passions of delivering strong customer service and technological innovation? Excited for the opportunity to be presented with complex business problems and writing code to develop bespoke software solutions … accommodate varying customer requirements? willing to going above and beyond for your customers, delivering implementation projects to the highest standard? If so, this could be the role for you... The role As an Implementation Consultant, your role involves delivering and configuring software solutions for our customers, providing UAT support ...

first point of contact for incoming calls, so strong communication skills and a confident telephone manner are essential. You'll be responsible for handling customer queries, logging information accurately, and ensuring a high level of service is delivered at all times. Key Responsibilities: Answering incoming call and responding … customer enquiries Providing a professional and friendly first point of contact Logging and updating information on internal systems Coordinating with internal teams to resolve queries General administrative duties to support help desk function Requirements: Previous experience in an admin or help desk role preferred Strong telephone manner and customer ...

Fire and Security Engineer - Manchester Pay: £35,000.00-£40,000.00 per year (Negotiable) Job Description: We are looking for an experienced Fire & Security Service Engineer to join our growing team across the North West. This is a field-based role working across a variety of commercial sites. … fault-finding on a range of fire and security systems while building strong relationships with customers. Location: Manchester and the North-West Key Responsibilities Service and maintain fire alarms, CCTV, intruder alarms, and access control systems Diagnose faults and carry out repairs efficiently Complete all service documentation ...

recruit a hardworking, articulate individual to join our Transfer Out Department where you will play a key role in providing our award-winning service to our business. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across … Manage own time effectively to meet business objectives. To continuously look for ways to improve the effectiveness and efficiency of the department, delivering improved service for customers and advisers. Contribute to and manage projects impacting Transfers Out, assist with business projects and change integration, and embed necessary changes within ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve … updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client ...

teams to ensure that employee and visitor experience is exceptional. To be successful in this role you will have: Experience of providing an effective customer service A welcoming and engaging personality Experience of working in a business support function Proficiency in Microsoft Office suite Strong communication including written ...

challenge, and influence while building trust Excellent written and verbal communication skills Ability to lead and facilitate meetings with small and large groups Strong customer service, stakeholder management, and project management skills Ability to manage multiple initiatives and projects independently in a fastpaced consulting environment Hold certifications ...