51 to 75 of 125 Customer Service Jobs in Manchester

challenge convention, and back ourselves to win. These values shape how we work every day.The Role: We’re looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce team. This is a key role responsible for growing and optimising our subscription proposition, helping … build stronger customer relationships, increase retention and drive sustainable recurring revenue across our digital channels.You’ll own the subscription customer journey end-to-end — from acquisition and proposition development through to onboarding, engagement, retention and reactivation. Working closely with Ecommerce, Trading, CRM, Product, Data, Marketing and Operations teams ...

recruiter directly. About the job you’re considering You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. Important - This role is an onsite position with a need … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Excellent communication and interpersonal skills, with the ability to interact effectively with customer and technical teams at all levels. Liaising ...

Chief Digital Information Office (CDIO). You’ll be assigned to one of our work areas which includes: Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office Key Responsibilities Business Analysis Delivery:Lead the planning and execution of business analysis … Effective DecisionsDelivering at PaceBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible ...

compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government … related to the portfolio, including coordinating inspections and associated portfolio level responses.Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required.Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate.Stakeholder Management and CollaborationEngage with ...

critical database platforms in the cloud and on-premise, to ensure the availability and consistent performance of our products and services within agreed service levels.Job descriptionThe ideal candidate will have a proven track record as a Database Infrastructure Engineer or Database Administrator, and you will have experience of:Providing … EngineeringCloud Infrastructure EngineeringDatabase MigrationBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible ...

InfluencingMaking Effective DecisionsWorking TogetherBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

Moves Adjustment Payment guidance.BenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house … product managers.Essential Criteria Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues.Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.Experience of being able to prioritise work based on what is valuable ...

strong commercial focus, with the successful individual expected to take ownership, challenge the status quo and continually look for ways to improve the customer journey and online performance. Key Responsibilities Own and maintain the campaign planner, ensuring activity is accurately planned, communicated and delivered across relevant teams. Coordinate campaigns … product launches and other key commercial campaigns. Work with creative and content teams to deliver effective website and marketing assets. Analyse campaign, website and customer performance, tracking key metrics including traffic, conversion, ROI, engagement and retention. Produce regular performance reporting and turn data into clear, actionable recommendations. Research competitor ...

across the UK, Europe, North America and other priority territories. This is a hands-on role covering website trading, digital acquisition, merchandising, promotions and customer retention. It would suit someone who enjoys taking ownership, analysing performance and turning ideas into measurable growth. Key responsibilities: Support the delivery of international … seasonal trading events. Grow qualified traffic through paid media, CRM, SEO, affiliates and partnerships. Improve conversion rate, average order value, repeat purchase and customer lifetime value. Adapt website content and customer journeys for different international markets. Analyse sales, customer and marketing performance, recommending clear actions. Monitor competitors ...

Manchester Office Based | Full-Time | Onsite We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. Youll deliver high-quality customer interactions, manage queries, and help drive continual improvement across service … brands, cycle-to-work scheme, and discounts on Johnson Controls security products. Career Development: Extensive opportunities for growth and advancement. What youll do: Handle customer enquiries via phone and email Support account management and build strong customer relationships Monitor quality and identify improvement opportunities Analyse data and identify ...

help organisations get the most out of their Microsoft investment, from initial implementation through to ongoing managed support. As they continue to grow our Customer Engagement (CE) practice, we're looking for an experienced support consultant to join the team. The role We're hiring a Senior D365 … Support Consultant to provide day-to-day and escalated support across our client base's Dynamics 365 Customer Engagement, Power Platform and Power Automate implementations. You'll work within our managed services team, resolving incidents, fielding change requests, and helping clients get more value from their existing D365 ...

technology in a dynamic and growing business. Key Responsibilities Technical Support Provide technical support, diagnose and troubleshoot complex hardware and software issues, and support service interventions and projects. System Management Work towards supporting and overseeing system performance, conduct regular audits and performance assessments, and ensure optimal system reliability. Documentation … Reporting Maintain detailed records of service activities, system configurations, and equipment maintenance. Customer Engagement Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit. Safety & Compliance Ensure all service activities comply with company policies, industry standards, safety ...

quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities … Advocate for outstanding customer experience and ensure service standards exceed expectations. Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents … someone who has experience of managing resident-facing digital products, including resident portals, apps and CRM platforms, with a proven track record of delivering service improvements. You will have experience managing product backlogs, engaging senior stakeholders, and working with third-party suppliers to deliver change. Strong knowledge of Microsoft ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

INSTALLATION AND SERVICE ENGINEER - Manchester, Stoke, Preston, Newcastle area Permanent Contract £30,000 starting salary + over time, van and excellent benefits. FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills, please read on). Salary - £30,000 + Van + Over time … from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. We are looking to hire an additional Installations and Service Engineer , responsible for installing and configuring basic systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit ...

growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service. This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates … based in the North West. What you'll be doing Act as the first point of contact for technical incidents and service requests Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are met Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible ...

technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree ...

ownership. You’ll operate at the core of our operations driving strategy, improving critical planning systems and processes, and leading performance‐critical initiatives around service, inventory accuracy, and cost. Working closely with manufacturing, engineering, finance, IT, purchasing and logistics teams, you’ll lead in an agile, data‐driven environment … operational activities across warehousing, inventory management, workshop repairs/assembly, and transport functions.Ensure resources, people, equipment and processes are aligned to deliver safety, quality, service and cost objectives.Oversee repair schedules to ensure customer commitments and business requirements are achieved.Support new product introductions, engineering changes and operational readiness activities.Driving ...

holidays Free onsite parking Subsidised public transport Discounts on a wide range of brands 2 volunteering days per year 24/7 Virtual GP service Care Concierge service The role Manchester Airport Group is looking for a skilled Engineer to join our Infrastructure team. This is an exciting … resolving faults across copper and fibre communication networks using specialist testing equipment. Supporting adds, moves and changes on live operational systems while maintaining agreed service levels. Producing and maintaining accurate installation records, plans, capacity information and job documentation. Carrying out infrastructure surveys to support capacity planning, audits and future ...

administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed ...

skills and the ability to interact effectively with people at all organizational levels of the firm and work in a team environment with a customer-service focus And have: Experience with enterprise class software installations and upgrades, training and technical documentation preferred Exposure to some of the recent ...