1 to 25 of 47 ITSM Jobs in the Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Strong knowledge of Windows server infrastructure, networking, security, virtualisation, backups, cloud services (Microsoft 365, Azure/Entra) and Active Directory. Proven experience in IT service management and IT service desk leadership. Demonstrable experience delivering end-to-end IT projects. Strong understanding of cybersecurity fundamentals and best practices. Experience of managing ...

VMware/Hyper-V), and cloud platforms (Azure/AWS). Strong understanding of IT security, business continuity, and network-based storage. Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI). Experience of business continuity and disaster recovery systems and methods Required Qualifications: Level ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management ...

Engineer will also have experience of administering as many of the above as possible. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. Role Provide on-site field support ...

functionality and best practices. Required Skills & Experience 4–5+ years of hands-on ServiceNow administration and development. Strong proficiency in ServiceNow Core Platform , including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications. Experience configuring workflows, business rules, client scripts, UI policies, and integrations. Strong understanding of SaaS-based ServiceNow environments ...

party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management). Integrate ServiceNow with third-party tools and maintain the CMDB. Troubleshoot, support, and optimise ServiceNow performance. Document solutions ...

platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

Excellent stakeholder management and communication skills Experience working within governance-led, enterprise IT environments Sound budget management and commercial awareness Desirable: ITIL/IT Service Management awareness Experience within automotive, manufacturing or complex enterprise organisations ...

technical stakeholders Ability to juggle multiple priorities in a fast-paced environment Strong collaboration skills and a customer-focused mindset Familiarity with IT service management tools and ticketing systems Working Pattern & Location Part-time: 3 days per week (Tuesday to Thursday), Contract Hybrid: Predominantly remote, with occasional on-site visits ...

technical stakeholders Ability to juggle multiple priorities in a fast-paced environment Strong collaboration skills and a customer-focused mindset Familiarity with IT service management tools and ticketing systems Working Pattern & Location Part-time: 3 days per week (Tuesday to Thursday), Contract Hybrid: Predominantly remote, with occasional on-site visits ...

incidents (P1/P2), utilizing Dynatrace's PurePath technology to pinpoint code-level bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail ...

Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital ...

Utilize strong working knowledge of ITIL processes such as CMDB, Incident, Problem, and Change Management. Provide hands-on expertise in ServiceNow modules such as ITSM, ITOM, ITBM, Service Portal, and Scoped Applications . Support iterative configuration of the HRSD application and conduct stakeholder reviews via joint design sessions. Apply Agile ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery ...

operating model understanding. Key responsibilities You will: Define ServiceNow architecture, design, and implementation approaches aligned to business strategy Architect and govern ServiceNow implementations across ITSM, ITOM, ITBM, and adjacent modules Advise clients on ServiceNow and industry best practices, including when to adopt standard capability versus tailoring to specific organisational needs ...