1 to 25 of 92 ITSM Jobs in the Midlands

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

data analysis and visualisation tools (Power BI strongly preferred) Understanding of user analytics, engagement metrics, and KPI development Familiarity with ticketing systems and IT service management platforms Basic understanding of AI technologies and their business applications Knowledge of data governance, compliance principles, and audit trail management Competency in Excel ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

information in accessible business language. Good commercial awareness and an understanding of contracted scope, service levels, change control and customer expectations. Knowledge of IT service management principles and service governance; ITIL Foundation or equivalent practical experience is advantageous. Strong organisation, prioritisation, follow-through and attention to detail. Ability to obtain ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara) Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best ...

with specialist support teams for resolution Adhere to customer’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

managing operational budgets, ideally with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle ...

change Strong analytical and troubleshooting skills Excellent communication skills with both technical and non-technical audiences Process mapping and documentation expertise Understanding of IT service management principles and ITIL practices Highly Desirable Experience with AMCS Fleet Planner Experience with Axian VAS Logistics, transport or supply chain systems experience Relevant software ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

travel to Lincoln on a weekly basis. 2-3 years' experience managing an IT Service Desk team. ITIL Foundation v4 certification. Experience using ITSM platforms such as ServiceNow, Ivanti or Jira. Knowledge of workforce planning, call management systems and service desk reporting. Inclusion at XMA At XMA, we believe that ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

influence decisions, mentor others and build alignment across architecture, engineering, operations, security and service management. Broader technology and AI ecosystem Strong understanding of ITIL, ITSM, and Service Operations, including integration with platforms such as ServiceNow and enterprise operational processes. Experience architecting observability solutions across public cloud, hybrid cloud and modern ...

engineers and customer-facing teams in different language, calmly and under pressure. Strong analytical skills and sound judgement when information is incomplete. Experience with ITSM and observability tooling (for example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

awareness and technical problem-solving. Hands-on experience providing digital and technical support to colleagues and customers, gaining practical exposure to workplace technologies, IT service management processes, digital tools and emerging AI-powered solutions. Pension contributions Employee private medical cover with virtual GP service 25 days annual leave + bank ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting. An understanding of IT security principles and good practice. Familiarity with ticketing or IT service management systems. Strong communication skills and the ability to explain technical issues clearly to non-technical users. Good organisational skills and attention to detail. ...

platforms. Familiarity with Datadog and/or Grafana. Ability to read and troubleshoot PHP, Python or Go applications. Experience with ServiceDesk Plus or similar ITSM platforms. Experience using Jira and working within Agile delivery environments. Experience with change and release governance. Experience working in regulated sectors such as insurance, banking ...

Essential In-depth technical understanding of Entra, Azure, Microsoft 365, on‐premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that ...

embed non‐functional requirements and secure‐by‐design principles into delivery pipelines. Co‐own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People Leadership – Lead and mentor a team ...