1 to 25 of 34 ITSM Jobs in the Midlands

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. ...

incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments ...

support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. A methodical, process ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

experience with Microsoft Azure infrastructure . Experience with Identity and Access Management . Experience managing server patching and vulnerability remediation . Familiarity with IT Service Management processes (Incident, Change, Problem Management) . Nice to Have Basic knowledge of Oracle, SQL or PL/SQL . Experience with VMware or Hypervisor ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

financial services organisation in Stoke on Trent. This role will involve supporting users with a wide range of IT issues, managing tickets through an ITSM system, configuring hardware and software, and assisting with onboarding/offboarding processes. You will also help monitor system performance, maintain backups, and contribute to documentation ...

improvements. What you'll need to have (our must-haves): Expert in IT Project Lifecycle, IT Stakeholder Management and Budget Management. Competent in IT service management, strategy, solution design/testing, risk control, and vendor management. Proven success delivering multiple large-scale IT programmes in corporate environments. Strong technical understanding ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...

other Product Managers to face off into the Organisation Knowledge across platform with at lease knowledge in two of the following areas - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist Evangelise with pragmatism, regarding the role that ServiceNow can play for the organisation. Strong commercial mindset - Internally to support ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate. CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail. Data Security & Compliance: Handle customer data securely, applying relevant policies and complying ...

experience with Cisco, Azure, AWS, Zscaler, SolarWinds, Sentinel Knowledge of SD-WAN, VLANs, Azure vWAN Experience with static & dynamic routing Understanding of network monitoring, ITSM, ISO 20000 Experience working in large, complex environments On-Call 1 week in 4 rota Additional pay included in overall package Low call-out volume ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...