1 to 25 of 43 ITSM Jobs in the Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. ...

Work in tandem with fellow analysts and team leads to maintain consistent service delivery, share knowledge, and foster a collaborative environment. IT Service Management (ITSM) Team: Coordinate on incident, problem, and change management processes to ensure alignment with ITIL best practices, driving continuous improvement. Vendors and Third-Party Support Providers … Experience Technical Expertise: Proficient in both Windows and macOS environments, with a strong understanding of a wide range of enterprise tools and applications. ITSM Tools: Hands-on experience with industry-leading service desk platforms, such as TOPdesk; ServiceNow and JIRA, for efficient incident and request management. Clear Communication: Exceptional written ...

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills We’ll also support your development beyond technical skills. Through mentoring ...

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills Well also support your development beyond technical skills. Through mentoring, shadowing ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

liaise with 3rd Line support teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing ...

Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

problem-solving and analytical skills. Strong leadership and people management capabilities. Outstanding communication skills, both verbal and written. Familiarity with ITIL or other IT service management frameworks is a plus Proficiency in using IT support ticketing systems and reporting tools. INDIT Planet Recruitment acts as an employment agency for permanent ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users to IT-savvy colleagues ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability management Patching ...

oriented Tech-savvy and keen to learn Nice to have (not essential) MacOS/iOS or Windows experience Microsoft and Google tools Ticketing or ITSM systems What’s on offer Hybrid working (2 days office, 3 from home) Supportive team and structured onboarding Opportunity to move into more technical roles ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes. PLEASE NOTE-THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS Your responsibilities will include Troubleshooting bugs, fix defects, and support users ...

loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements* Demonstratable experience within ...

creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. ...

with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements ...