Nottingham, Nottinghamshire, East Midlands, United Kingdom
VIQU IT Recruitment
remote teams. IT Support Engineer job responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access, and onboarding assistance. Perform Windows More ❯
National Grid is hiring a Principal Product Owner. This is a hybrid opportunity based from our Warwick office. Job Purpose As the Product Owner for ServiceNow ITServiceManagement (ITSM) & IT Operations Management (ITOM) , you act as the bridge between needs and wants of the IT operations customer, and the vendor's capability roadmap. Representing the voice of the customer … you prioritize the Agile team backlog to maximise the delivery of value. With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle. What you'll do Manage and Mentor : Oversee and guide other Product Owners, ensuring alignment with best practices … Proof of Concept and Proof of Value initiatives to assess the feasibility and desirability of new features and capabilities. Support Change Initiatives : Advocate for the digital enablement of ITServiceManagement and IT Operations Management, including the introduction of AI-driven workflow automation. About you ServiceNow Expertise : A deep understanding of ServiceNow ITSM and ITOM modules, including Incident, Problem, Change More ❯
Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Collaboration: Google Workspace, Zoom, Slack Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯
secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware and stock movements More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Experis
secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware and stock movements More ❯
secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware and stock movements More ❯
Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate Handle enquiries, complaints and escalations from customers and other stakeholders Able to analyse complex issues and follow established processes and procedures Assign priorities More ❯
service requests. Provide 1st line support for Microsoft products (Windows OS, Office 365, Teams, etc.). Troubleshoot PC hardware, software, and peripheral issues. Log and manage tickets through an ITSM system, escalating when needed. Work to SLAs and contribute to service improvement. What We're Looking For: Proven experience in 1st line IT support. Strong technical knowledge of Microsoft products More ❯
colleagues to resolve more complex issues. Incidents can vary between cloud, networks and hardware. Role The role requires the following: Provide 1st line user support and logging, using ITServiceManagement tool New build, rebuild workstation rollout Account management and administration Diagnose and resolve basic technical issues related to hardware, software, and network connectivity Communicating effectively with colleagues to resolve More ❯
New Works, Telford, Shropshire, England, United Kingdom Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯