26 to 50 of 73 ITSM Jobs in the Midlands

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with occasional in-person More ❯

high quality of service delivery. Key skills: Minimum of 3 years of IT Support experience. Proven experience in managing SCCM infrastructure Strong understanding of ITSM processes (ITIL Foundation required; Practitioner preferred) Strong customer orientation and ability to engage with end-users Ability to maintain documentation and ensure SLA compliance Consulting More ❯

working for IT Managed Service Providers (MSPs) or IT Support businesses preferred. An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week More ❯

Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Main Responsibilities Resolving second line incidents. Assigning incidents and acquiring knowledge from third-line teams. Resolving incidents More ❯

techniques. Strong communication, organisation, and stakeholder management skills. Desirable: Exposure to Infrastructure-as-Code tools (ARM templates, Terraform, Bicep). Experience with RMM and ITSM platforms. Certifications: AZ-104 – Microsoft Azure Administrator (Essential) AZ-305 – Azure Solutions Architect Expert AZ-700 – Azure Network Engineer Other relevant Microsoft certifications welcome. What More ❯

to detail and a proactive approach to problem-solving are essential, particularly when managing escalations and ensuring high-quality IT support. Experience with IT service management tools is an advantage, though full training on our systems will be provided. A strong desire to lead by example, drive team success, and More ❯

profile: Higher education with IT background (University degree is an asset). At least 5 years of experience in application support. Experience with IT service management frameworks (ITIL) and ticketing systems. Experience with automation and scripting, knowledge of programming languages. Knowledge of cloud. Possess or be able to obtain BPSS More ❯

teams deploying infrastructure via CI/CD pipelines, preferably in Azure. Experience working in an Agile way and using the SCRUM framework. Knowledge of ITSM processes such as Incident, Problem, Change and Request Management. An empathetic, collaborative leadership style with a passion for developing people and delivering measurable results. Experience More ❯

support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯

troubleshooting for ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal More ❯

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. Experience & Qualifications Demonstratable experience within the More ❯

landscape, ensuring smooth operations while keeping our systems resilient, secure, and compliant . What You'll Be Doing: Leading IT Operations & Security – Oversee IT service management, infrastructure, and cybersecurity across both onsite and remote environments. Managing a Skilled Team – Directly line-manage our Field & IT Engineers , ensuring they have the More ❯

executive etc. Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation. Administer IT service management processes to maintain standards of service delivery. Perform daily Routine checks on UPS and monitor and other network equipment’s in server room and More ❯

a solid grasp of infrastructure automation, CI/CD, cloud infrastructure, SRE principles Datadog, New Relic or comparable monitoring and analytics platforms Familiar with ITSM tools, endpoint management, and asset tracking solutions Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment driven by a shared More ❯

a solid grasp of infrastructure automation, CI/CD, cloud infrastructure, SRE principles Datadog, New Relic or comparable monitoring and analytics platforms Familiar with ITSM tools, endpoint management, and asset tracking solutions Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment driven by a shared More ❯

a solid grasp of infrastructure automation, CI/CD, cloud infrastructure, SRE principles Datadog, New Relic or comparable monitoring and analytics platforms Familiar with ITSM tools, endpoint management, and asset tracking solutions Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment driven by a shared More ❯

industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with stakeholders and third More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with strong … maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring … ability in Bash, Python, or Perl. Deep understanding of networking protocols (TCP/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional More ❯

adhered to throughout BAU activities. Key Skills: M365 and Windows Server AD & GPO VMWare and virtualisation Key stakeholder management skills Excellent communication Experience with ITSM solutions A good understanding of networking Previous experience within a management role This is a full time role, based in Stratford Upon Avon The role More ❯

hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review supporting artefacts More ❯

client colleagues to optimise service delivery. Oversee obsolescence, licence, and configuration management activities. Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful in this role IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM More ❯