26 to 50 of 92 ITSM Jobs in the Midlands

Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable IT service management tool. Good working knowledge of IT infrastructure, including Windows Server and desktop, networking, Microsoft 365, cloud services and VoIP (Voice over Internet Protocol) telephony. ...

Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical and stakeholder management ...

authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management and remediation IT service management principles, including incident and change management Excellent documentation and communication skills SaaS and IaaS cloud security principles, including SSE and SASE Understanding ...

Finance application estates. Strong functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

network estate, e.g. Cisco Catalyst Center, Meraki Dashboard, Catalyst SD‐WAN Manager, Cisco ISE, Infoblox, F5, NetBrain and ThousandEyes. Systems integration with ServiceNow (ITSM, ITOM, Telecom Network Inventory, CMDB and scripted REST APIs) and CSDM‐aligned CMDB data, using REST APIs, webhooks and event‐driven workflows, bots and Microsoft Teams ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

strong documentation and relationship‐building skills. Security clearance, or the ability to maintain the clearance required for the role. Relevant Software Licence Management, IT service management, cloud, FinOps or vendor certification would be advantageous, as would experience of Azure cost management, Power BI, workflow automation or managed services. About ...

role. Experience supporting Microsoft 365, Windows, laptops and end-user devices. Exposure to Intune and Entra ID (Azure AD). Experience using ticketing or ITSM systems. Strong organisational and documentation skills. Ability to manage a busy workload and prioritise effectively. Friendly, patient and customer-focused approach. Role details: Job role ...

user support Experience coordinating engineers, workloads, rotas or multi-site support activity Experience managing tickets through their full lifecycle in a structured ITSM environment Experience supporting devices, Microsoft 365, printers, peripherals, mobiles and user connectivity Strong day-to-day team leadership, workload allocation and rota-management skills Excellent customer-service ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

customers, including handling escalated incidents. Experience working within the insurance industry (desirable) Experience using Jira Service Management (JSM) or similar IT Service Management (ITSM) platforms (desirable) Practical experience administering Microsoft Active Directory and Microsoft Exchange (desirable) Practical experience administering Microsoft Entra ID and Exchange Online (desirable) Experience supporting Microsoft Azure ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

problem-solving skills, with the ability to manage multiple priorities and work effectively within a team. Desirable Criteria Understanding of cybersecurity principles, IT service management or compliance frameworks. Knowledge of digital transformation, automation or IoT concepts. Interest in aerospace, engineering or other highly regulated industries. Recruitment Process Stage 1 - Application ...

handheld scanning, WMS interfaces, inventory transactions Integrations: EDI , REST APIs , XML/JSON , flat-file interfaces, SFTP , scheduling tools Useful tools & methods Ticketing/ITSM: ServiceNow/Jira Service Management (or similar) Process methods: Lean , Six Sigma awareness, continuous improvement mind-set What we’re looking for Proven experience ...

/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding Understanding of Crystal reporting tools ITIL Foundation certification in IT Service Management Oracle Database 12c R2: SQL and PL/SQL Fundamentals certification or equivalent Background working as an ERP Specialist within a service or maintenance ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel may be required ...

Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation. ...

cost control, and supporting audits. Applicants should hold UK security clearance or be willing to obtain it, with 2+ years in ITAM and strong ITSM tool experience including ServiceNow and #J-18808-Ljbffr ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary: £50-60,000 for experienced ...

function. Incident Management and Escalation: Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement: Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication: Provide regular reporting on service desk performance, highlighting ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...