26 to 46 of 46 ITSM Jobs in the Midlands

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

levels. Experience architecting services within a managed service provider (MSP), system integrator, or IT reseller environment. In-depth knowledge of Service Desk and IT Service Management, along with technical and commercial awareness of the broader service portfolio. What can we offer you? Through our one of a kind training programme ...

loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools ...

ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing articles ...

with engineering, operations, and application teams to automate processes. - Troubleshoot and resolve complex automation issues. - Support integration with CI/CD pipelines, monitoring, and ITSM tools. - Ensure security, compliance, and proper credential management in automation workflows. - Mentor and train team members on Ansible usage and automation concepts. - Evaluate new features ...

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-pl... ...

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/… Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards ...

IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we ...

IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge to provide … line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within the IT Service Management tool for future reference. · Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...

Network Engineer - Permanent Warwickshire £48000 - £52000 per annum Will work an on-call rota in which you will be able to claim an on call allowance. This role is responsible for the efficient and effective ...

Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. • Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release … Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create … whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication ...

Your new role **You must have or be able to get SC clearance** Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...